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01
Flight Schedule & Inventory Management
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Manages flight schedules, aircraft assignments, cabin inventory, seat availability, and booking classes across routes and departure dates.
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Create Flight Schedule
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Assign Aircraft / Cabin
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Load Seat Inventory
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Publish Availability
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Real-time seat and booking-class inventory
Multi-leg and codeshare schedule support
Fast updates for cancellations and schedule changes
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02
Fare & Pricing Management
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Controls fares, booking classes, fare families, rules, taxes, fees, and promotional pricing for different markets and passenger types.
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Define Fare / Rule
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Map to Route / Booking Class
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Apply Taxes / Restrictions
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Return Sellable Price
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Fare family and rule flexibility
Tax, fee, and surcharge handling
Revenue-management integration
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03
Passenger Booking & PNR Management
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Creates and maintains passenger name records containing itinerary, traveler details, contacts, service requests, and booking status.
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Select Flight / Fare
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Enter Passenger Details
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Create PNR
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Confirm / Modify Booking
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Multi-passenger and multi-segment PNR support
Special service request handling
Complete booking history and change tracking
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04
Seat Maps & Seat Assignment
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Displays aircraft seat maps and lets passengers or agents select, reserve, change, or purchase seats based on availability and eligibility.
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Load Aircraft Seat Map
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Check Available Seats
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Select / Price Seat
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Attach Seat to Booking
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Real-time seat availability
Paid, blocked, and preferred-seat rules
Aircraft-change seat reassignment handling
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05
Ticketing, Payments & Refunds
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Issues tickets after payment and manages exchanges, reissues, voids, refunds, receipts, and other ticket-related financial transactions.
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Price Itinerary
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Authorize Payment
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Issue Ticket
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Manage Exchange / Refund if Needed
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Multiple payment method support
Automated exchange and refund calculations
PCI-aligned payment security controls
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06
Ancillary Services & Merchandising
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Sells add-ons such as baggage, meals, lounge access, priority services, seat upgrades, insurance, and other optional products.
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Load Eligible Ancillaries
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Personalize Offer
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Passenger Selects Add-On
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Attach Service / Collect Payment
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Dynamic and route-specific ancillary rules
Bundling and upsell capabilities
Consistent ancillary fulfillment across channels
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07
Online, Mobile & Agent Booking Channels
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Supports reservations through airline websites, mobile apps, contact centers, airport agents, travel agencies, and other sales channels.
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Receive Shopping Request
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Return Flights / Fares / Availability
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Complete Booking
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Sync Reservation Across Channels
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Consistent inventory across direct and agent channels
Responsive web and mobile booking support
Role-based workflows for agents and call centers
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08
GDS, NDC & Distribution Connectivity
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Distributes schedules, fares, availability, offers, and booking capabilities through global distribution systems and modern airline retailing connections.
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Publish Airline Content
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Connect GDS / NDC / Partner Channel
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Receive Shopping / Booking Request
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Confirm Reservation / Order
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GDS and NDC connectivity depth
Offer and order-management readiness
Partner, interline, and codeshare support
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09
Passenger Notifications & Disruption Handling
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Communicates schedule changes, delays, cancellations, gate updates, and rebooking options while helping agents manage affected reservations.
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Detect Flight Change / Disruption
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Identify Affected PNRs
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Notify Passengers / Agents
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Rebook / Reprotect Itinerary
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Automated email and SMS notifications
Mass rebooking and reaccommodation tools
Audit trail for passenger communications
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10
Reservation Analytics & Revenue Reporting
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Reports bookings, load factors, cancellations, no-shows, fares, ancillary sales, channel performance, and passenger demand trends.
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Collect Booking / Ticketing Data
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Calculate Reservation KPIs
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Analyze Route / Fare / Channel Trends
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Support Commercial Decisions
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Booking, load-factor, and cancellation reporting
Ancillary and channel revenue visibility
Custom and scheduled reports
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11
DCS, Loyalty, Payment & Airline Integrations
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Connects reservation workflows with departure control, loyalty, payment, revenue management, accounting, customer service, and airline operational systems.
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Connect Airline Systems
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Sync Flights / PNRs / Tickets / Profiles
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Run Reservation Workflow
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Return Operational / Revenue Data
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DCS and revenue-management integration depth
Loyalty, payment, and accounting connectivity
API, security, and real-time data synchronization
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