Overview
Most service management platforms get built for IT and then awkwardly stretched to cover HR, facilities, and finance later. IFS assyst, IFS's enterprise service management platform, takes the wider view from the start, centralizing service requests and support functions across ev...
Read more about IFS assystProblem It Solves
- Unifies Enterprise Service Delivery And IT Operations
Core Use Cases
- Manage IT Incidents
- Automate Service Workflows
- Handle Employee Requests
- Track IT Assets
- Monitor Service Performance
Target Users
- IT Service Teams
- IT Managers
- Enterprise Service Teams
- Service Desk Managers
- Operations Leaders
Industry Fit
- Manufacturing
- Telecommunications
- Transportation
- Healthcare
- Government
- Financial Services
Key Features
- ITSM
- Enterprise Service Management
- Workflow Automation
- Self Service Portal
- Knowledge Management
- Real Time Analytics
USP
- AI Enabled ITSM That Extends Service Management Across The Enterprise
Pros
- All-in-one platform, combining service desk, incident, problem, and change management together
- Highly adaptable and customizable to fit different departments and business needs
- Visibility into previously closed tickets makes referencing past solutions quick and easy
- Automates workflows like OLAs and reporting, cutting down on manual processes
- Support team and consultants are frequently praised as knowledgeable and helpful
Cons
- Some technical debt remains, though it appears to be gradually improving
- Workflow support can feel stagnant and less configurable than expected
- Search functionality could be more advanced, lacking robust conditional search options
- Handling cases for users working across multiple departments can be tricky
- Enhancement requests and bug fixes can take a while to get implemented