Best IVR Software for Small Businesses (Free & Paid)

Alvaria CXP (Customer Experience Platform) is a cutting-edge application development software that empowers businesses to create and manage customer-centric applications seamlessly. Designed for high-performance environments, Alvaria CXP allows organizations to integrate customer experience workflows, automate processes, and gain actionable insights into customer interactions. It combines features... Read more about Alvaria CXP

Alvaria CX Suite is a comprehensive IVR (Interactive Voice Response) software designed to enhance customer service by automating inbound and outbound communication processes. It allows businesses to create personalized, self-service experiences for customers, enabling them to resolve issues, make inquiries, or complete transactions without the need for human assistance. Alvaria CX Suite supports m... Read more about Alvaria CX Suite

CloudTalk is a cloud-based call center software designed for modern businesses. It offers advanced calling features like call queuing, call recording, and interactive voice response (IVR) to streamline call management. With CloudTalk, businesses can utilize local numbers from over 70 countries, enhancing global reach. The software integrates smoothly with popular CRM systems, aiding in efficient c... Read more about CloudTalk

Enghouse IVR is an innovative interactive voice response (IVR) software designed to enhance customer service and streamline communication processes for businesses. This powerful platform enables organizations to create customized IVR systems that guide callers through various options and provide information efficiently. With its user-friendly interface, businesses can easily design and deploy voic... Read more about Enghouse IVR

inConcert Contact Center is an advanced call center software solution that empowers businesses to manage customer interactions efficiently. It offers a robust suite of features, including multi-channel support for voice, email, and chat, ensuring seamless customer communication across platforms. With its intelligent routing capabilities, inConcert assigns calls to the most qualified agents, enhanc... Read more about inConcert Contact Center

Vocalcom Hermes360 is a comprehensive call center software solution designed to streamline customer support operations, enhance agent productivity, and improve customer experience. The platform provides a unified interface for managing inbound and outbound calls, as well as email, chat, and social media interactions, ensuring a seamless omnichannel experience. Vocalcom Hermes360 includes advanced ... Read more about Vocalcom Hermes360

Vocalcom Salesforce Edition is a powerful customer service software solution designed to integrate seamlessly with Salesforce, enabling businesses to manage customer interactions across multiple channels from within the Salesforce platform. The software offers a comprehensive suite of tools for managing inbound and outbound communications via voice, email, chat, and social media. Vocalcom Salesfor... Read more about Vocalcom Salesforce Edition

Voximplant Kit is a contact center software that allows businesses to create and manage advanced communication solutions. The platform offers a range of features for voice, video, and messaging interactions, enabling businesses to engage with customers across multiple channels. Voximplant Kit integrates with existing CRM systems and provides tools for managing customer interactions in real time, i... Read more about Voximplant Kit

CallTrackingMetrics is an all-in-one call center software solution designed to enhance the efficiency and effectiveness of customer service operations. It provides a comprehensive suite of features including call routing, automated attendants, interactive voice response (IVR), and detailed call analytics. CallTrackingMetrics enables call centers to manage high volumes of incoming and outgoing call... Read more about CallTrackingMetrics

Contact Center as a Service (CCaaS) is a cuttingedge call center software designed to provide organizations with scalable and flexible solutions for managing customer interactions. With its cloudbased architecture, CCaaS enables businesses to set up and operate call centers without the need for extensive onpremises infrastructure. The platform offers advanced features such as automatic call distri... Read more about Contact Center as a Service (CCaaS)

SignalWire is a cutting-edge application development software designed to simplify the creation of communication applications such as voice, video, and messaging. Built on cloud-native infrastructure, SignalWire provides developers with APIs and SDKs to integrate real-time communications into their applications with minimal effort. The platform supports multiple communication channels, including V... Read more about SignalWire

Hammer Cloud Platform is a comprehensive contact center quality assurance (QA) software that helps businesses optimize customer service operations by monitoring, evaluating, and improving agent performance. The platform provides real-time monitoring of customer interactions across multiple channels, including phone, chat, email, and social media. Hammer Cloud uses AI-powered speech and text analyt... Read more about Hammer Cloud Platform

Ameyo is a comprehensive customer engagement platform, adept at streamlining customer interactions. It's designed for businesses to manage omnichannel communications effectively. With Ameyo, companies can engage customers across multiple channels like voice, email, social media, and chat. The software boasts an intuitive user interface, making it easy for agents to navigate and handle customer que... Read more about Ameyo

IVR Studio is an interactive voice response (IVR) software that helps businesses automate phone interactions with customers, providing a more efficient and cost-effective way to manage customer service inquiries. The software allows businesses to create customized call flows, enabling callers to navigate through a series of automated voice prompts to access information or complete tasks without ne... Read more about IVR Studio

Ameyo Engage is a comprehensive call center software designed to enhance the efficiency and effectiveness of customer service operations. It offers a robust suite of tools that manage inbound and outbound calls, automate call routing, and provide real-time analytics to monitor performance. Ameyo Engage’s intuitive interface allows agents to handle calls seamlessly, access customer information in... Read more about Ameyo Engage

Kaleyra is an advanced SMS marketing software that helps businesses connect with their customers through effective mobile messaging campaigns. This platform provides comprehensive tools for creating, sending, and tracking SMS campaigns, enabling organizations to engage their audience effectively. Users can segment their customer lists based on various criteria, ensuring that messages are targeted ... Read more about Kaleyra

PhoneBurner is a cloud-based power dialer and sales acceleration platform designed to increase productivity in outbound call centers and among sales teams. Its primary feature is the ability to dial numbers rapidly, reducing the time sales reps spend waiting for calls to connect or dealing with busy signals and voicemails. PhoneBurner also offers functionalities like voicemail drop, email follow-u... Read more about PhoneBurner

Smart Automation Platform is an advanced Cloud Communication Platform Software designed to automate and streamline communication workflows for businesses of all sizes. It offers a comprehensive suite of tools for managing voice, video, messaging, and conferencing, ensuring seamless and efficient communication across teams and departments. Smart Automation Platform features intuitive interfaces tha... Read more about Smart Automation Platform

Uniphore is a cutting-edge Help Desk Software designed to enhance customer support and improve service delivery for organizations of all sizes. It offers a comprehensive platform for managing customer inquiries, tracking tickets, and automating support workflows, ensuring that customer issues are resolved quickly and effectively. Uniphore provides robust tools for ticket management, enabling suppo... Read more about Uniphore

CallHippo is an innovative cloud-based telephony solution, tailored for businesses seeking efficient call management. It specializes in providing virtual phone systems, enabling teams to make and receive calls globally. CallHippo's standout feature is its ease of setting up virtual phone numbers for different countries, fostering global business connectivity. The software is equipped with user-fri... Read more about CallHippo

Workiz is an innovative field service management software tailored specifically for small to medium-sized service businesses. It excels in streamlining scheduling and dispatching, allowing for efficient management of job assignments and technician routes. Workiz's standout feature is its real-time communication capabilities, including a client chat interface that enhances customer interaction and ... Read more about Workiz

CircleLoop is a cutting-edge business phone systems software designed to enhance communication and collaboration within organizations of all sizes. Offering a comprehensive suite of VoIP solutions, CircleLoop enables businesses to manage calls, messages, and virtual meetings with exceptional clarity and reliability. Key features include call routing, auto-attendants, voicemail-to-email, and detail... Read more about CircleLoop

UJET is a cloud-based customer support software designed for modern businesses. It offers a platform for handling customer interactions across various channels like phone, chat, and in-app messaging. UJET's unique feature is its mobile SDK, allowing direct support within mobile apps. The software includes tools for call routing and management, ensuring efficient handling of customer queries. UJET ... Read more about UJET

Natterbox is a cutting-edge call center software designed to enhance communication and streamline operations for businesses of all sizes. This innovative platform integrates seamlessly with existing CRM systems, providing agents with a unified view of customer interactions and enabling personalized service. With features like intelligent call routing, automated responses, and real-time reporting, ... Read more about Natterbox

Boost.AI is an innovative chatbot software designed to enhance customer engagement and support through artificial intelligence. This platform provides tools for creating conversational AI solutions that can interact with customers across various channels, including websites, messaging apps, and social media. With Boost.AI, organizations can develop chatbots that understand natural language, answer... Read more about Boost.AI