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CallTrackingMetrics

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SoftwareWorld Editorial Review

Why SoftwareWorld Chooses CallTrackingMetrics

"Tracking which marketing channels actually drive phone calls is something many businesses struggle with, and call attribution clarity is where CallTrackingMetrics tends to stand out. Marketing and sales teams can connect incoming calls to specific campaigns, which helps with smarter budget decisions. It works well for agencies and businesses that run multiple ad campaigns at once. That said, smaller businesses with low call volume may find the pricing hard to justify for their needs."
SoftwareWorld Review Team
SoftwareWorld Highly Recommended 2026
Decision Snapshot

CallTrackingMetrics Evaluation Snapshot

Review the most important product facts, official access information, and SoftwareWorld’s page-level trust standards in one place.

User RatingNot rated yet
Starting Price$79 / month
Free TrialNot available
Free VersionNot available
APINot available
DeploymentCloud Hosted
HeadquartersUnited States
✎
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Product Overview

CallTrackingMetrics Overview

Product description, media, company details, support, training, deployment, customer size, languages, and industries.

About CallTrackingMetrics

CallTrackingMetrics is an all-in-one call center software solution designed to enhance the efficiency and effectiveness of customer service operations. It provides a comprehensive suite of features including call routing, automated attendants, interactive voice response (IVR), and detailed call analytics. CallTrackingMetrics enables call centers to manage high volumes of incoming and outgoing calls seamlessly, ensuring that customers are connected to the right agents quickly and efficiently. The software also offers robust reporting tools that provide insights into call performance, agent productivity, and customer satisfaction, allowing managers to make data-driven decisions to improve service quality. Additionally, CallTrackingMetrics integrates with popular CRM and helpdesk platforms, facilitating a unified approach to customer relationship management. With its user-friendly interface and scalable architecture, CallTrackingMetrics is ideal for call centers of all sizes looking to optimize their operations, enhance customer experiences, and drive business growth.
Company CallTrackingMetrics
Founded 2010
Headquarters United States
Employees NA

Support

Email Phone Chat Knowledge Base FAQs/Forum

Training

In-person Live Online Webinar Documentation

Licensing & Deployment

Proprietary Cloud Hosted Web-Based iPhone Android

Typical Customers

Self-Employed Small-Business Midsize-Business
Languages Supported 1 language available
English
Industries Served 3 industries available
Advertising & Marketing Newspapers Program Development

Why Choose CallTrackingMetrics

Problem it Solves

  • Problem it Solves Optimizes Call Tracking And Analytics For Better Marketing Insights

Target Users

  • Target Users Marketing Professionals
  • Target Users Sales Teams
  • Target Users Customer Service Managers
  • Target Users Business Owners
  • Target Users Advertising Agencies

Core Use Case

  • Core Use Case Track Call Sources
  • Core Use Case Analyze Call Data
  • Core Use Case Optimize Marketing Campaigns
  • Core Use Case Enhance Customer Interactions
  • Core Use Case Automate Call Workflows

USP

  • USP Boost Sales With Seamless Call Tracking And Analytics

Pros

  • Pros Tracks calls, texts, and forms all inside one platform
  • Pros Attribution ties phone conversions directly back to specific ad campaigns
  • Pros Built-in call routing handles complex IVR flows without extra tools
  • Pros Recording and transcription features make reviewing sales calls genuinely easy
  • Pros Keyword-level tracking gives marketers unusually detailed source data per call
  • Pros Agency accounts can manage multiple client numbers cleanly under one login
  • Pros Real-time reporting updates fast enough to act on during live campaigns
  • Pros Integrates with Google Ads and Analytics without painful manual workarounds

Cons

  • Cons Reporting customization demands a noticeable learning curve for new users
  • Cons Attribution setup grows complex when managing large multi-channel campaigns
  • Cons Pricing climbs quickly once call volume and features scale up
  • Cons Occasional dashboard navigation feels less intuitive than modern alternatives
Editorial Buyer Guidance

Who Is CallTrackingMetrics Best For?

Review the buyer problem, target users, practical use cases, and product differentiator identified by the SoftwareWorld review team.

Problem It Solves

Optimizes Call Tracking And Analytics For Better Marketing Insights

Target Users

  • Marketing Professionals
  • Sales Teams
  • Customer Service Managers
  • Business Owners
  • Advertising Agencies

Core Use Cases

  • Track Call Sources
  • Analyze Call Data
  • Optimize Marketing Campaigns
  • Enhance Customer Interactions
  • Automate Call Workflows

Unique Selling Point

Boost Sales With Seamless Call Tracking And Analytics

Strengths and Limitations

CallTrackingMetrics Pros & Cons

Consider the practical advantages and limitations identified through SoftwareWorld's product assessment.

+

Pros

  • Tracks calls, texts, and forms all inside one platform
  • Attribution ties phone conversions directly back to specific ad campaigns
  • Built-in call routing handles complex IVR flows without extra tools
  • Recording and transcription features make reviewing sales calls genuinely easy
  • Keyword-level tracking gives marketers unusually detailed source data per call
  • Agency accounts can manage multiple client numbers cleanly under one login
  • Real-time reporting updates fast enough to act on during live campaigns
  • Integrates with Google Ads and Analytics without painful manual workarounds
!

Cons

  • Reporting customization demands a noticeable learning curve for new users
  • Attribution setup grows complex when managing large multi-channel campaigns
  • Pricing climbs quickly once call volume and features scale up
  • Occasional dashboard navigation feels less intuitive than modern alternatives
Category-Based Capabilities

CallTrackingMetrics Features

Each category combines the selected software category, its category-specific description, and the features assigned to that category.

Call Center Software 30 selected features Open category ↗ ⌄
Call Recording Computer Telephony Integration Call Routing Call Monitoring Call Logging Call Center Management Activity Dashboard Call Tracking Callback Scheduling Progressive Dialer Manual Dialer Call Transfer Voice Mail Contact Management Inbound Call Center Chat/Messaging Outbound Call Center Alerts/Escalation CRM Multi-Channel Communication IVR/Voice Recognition Call Scripting Caller ID Automatic Call Distribution Queue Management Call Reporting Auto-Dialer Blended Call Center Predictive Dialer Interaction Tracking
SMS Marketing Software 32 selected features Open category ↗ ⌄
Contact Management Interaction Tracking Text-to-Win Mobile Keywords SMS Messaging Message Personalization Campaign Management Customer Segmentation Multi-Campaign Automated Responses Reporting/Analytics Communication Management Scheduled Messaging Polls/Voting Mass Texting MMS Contact Database Chat/Messaging Campaign Planning 2-Way Messaging Live Chat Engagement Tracking Mobile Coupons SMS Marketing Alerts/Notifications Compliance Management Reputation Management Multi-Language QR Codes Reminders Open Rate Tracking Artificial Intelligence
Auto Dialer Software 18 selected features Open category ↗ ⌄
Progressive Dialer Power Dialer Computer Telephony Integration Preview Dialer IVR/Voice Recognition Automatic Call Distribution Campaign Management Call Scripting Call Routing Voice Mail Call Recording Call Transfer Caller ID Predictive Dialer Call Center Management Reporting/Analytics Call Monitoring Artificial Intelligence
Call Recording Software 18 selected features Open category ↗ ⌄
Interaction Tracking Call Tagging Computer Telephony Integration Call Monitoring Automatic Call Distribution File Transfer IVR/Voice Recognition Performance Metrics Recording Event Triggered Actions Activity Dashboard Contact Management Scheduled Recording Voice Mail Call Transcription Reporting & Statistics Call Center Management Auto-Dialer
Call Tracking Software 17 selected features Open category ↗ ⌄
CRM Call Monitoring Automatic Call Distribution Caller ID Call Reporting Contact Management Conversion Tracking Campaign Management Call Center Management Computer Telephony Integration Predictive Dialer Keyword Tracking Call Transcription API Voice Mail IVR/Voice Recognition Call Routing
Contact Center Software 11 selected features Open category ↗ ⌄
Automated Routing Quality Management Queue Management IVR/Voice Recognition Computer Telephony Integration Collaboration Tools Agent Interface Chatbot Auto-Dialer Reporting/Analytics Workforce Management
Conversational Marketing Platform Software 13 selected features Open category ↗ ⌄
Product Recommendations Multi-Channel Communication SMS Messaging Group Messaging Video Chat Human Handover Email Automation Audience Targeting Lead Distribution Chatbot Appointment Scheduling Lead Qualification Artificial Intelligence
IVR Software 24 selected features Open category ↗ ⌄
Call Center Management Call Routing Voice Mail Text to Speech Call Recording Call Logging Survey/Poll Management Callback Scheduling Phone Key Input Reporting & Statistics IVR/Voice Recognition Caller ID Campaign Management Call Disposition Call Monitoring Auto-Dialer Multi-Channel Communication Multiple Scripts Automatic Call Distribution Computer Telephony Integration Voice Customization Real-Time Monitoring Pre-recorded Messages Artificial Intelligence
Marketing Attribution Software 18 selected features Open category ↗ ⌄
Customer Journey Mapping Data Import/Export Advertising Management Cross Channel Attribution Performance Metrics Audience Targeting Campaign Analytics Attribution Modeling Engagement Tracking ROI Tracking Predictive Analytics Multi-Campaign Multi-Touch Attribution Campaign Management Customer Segmentation Conversion Tracking Affiliate Management Artificial Intelligence
Predictive Dialer Software 21 selected features Open category ↗ ⌄
Lead Management Call Monitoring Contact Management List Management Campaign Management Automatic Call Distribution Call Scheduling Call Routing Predictive Dialer Call Center Management Real-Time Reporting Call Transfer Campaign Specific Caller ID FCC Compliance Call Reporting Interaction Tracking Computer Telephony Integration Reporting/Analytics Call Recording FTC Compliance Artificial Intelligence
Softphone Software 8 selected features Open category ↗ ⌄
Call Logging Caller ID Video Conferencing Call Routing Call Recording Caller Profiles Live Chat Artificial Intelligence
Speech Analytics Software 11 selected features Open category ↗ ⌄
Data Security Natural Language Processing Sentiment Analysis Predictive Analytics Surveys & Feedback Call Recording Automatic Transcription Customer Experience Management Call Center Management Self-Service Search Artificial Intelligence
Telephony Software 15 selected features Open category ↗ ⌄
Call Center Management Call Transfer Computer Telephony Integration VoIP Voice Mail Reporting/Analytics Caller ID Call Monitoring Call Recording Multi-Channel Communication Auto-Dialer IVR/Voice Recognition Call Routing Automatic Call Distribution Artificial Intelligence
Unified Communications Software 14 selected features Open category ↗ ⌄
Reporting & Statistics Call Routing Mobile Access Contact Management SMS Messaging Voice Mail Multi-User Collaboration Two-Way Audio & Video File Sharing Multi-Channel Communication Call Recording Screen Sharing Task Management Artificial Intelligence
Connected Applications

CallTrackingMetrics Integrations

Integration information is displayed only when approved integration products are available on the profile.

Showing 8 of 12 integrations
Pricing Information

CallTrackingMetrics Pricing

Pricing type, currency, trial availability, payment frequency, destination links, and package-level starting prices.

Pricing Type Usage Based
Preferred Currency USD ($)
Free Trial Not available
Free Version Not available
Payment Frequency Monthly Subscription
Pricing Page ↗
Marketing Lite
$79 Per Month

Prices shown are profile information and may not include taxes, regional differences, introductory terms, usage limits, or add-ons. Confirm current plans on the vendor website.

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Top CallTrackingMetrics Alternatives

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Frequently Asked Questions

CallTrackingMetrics FAQs

Answers generated from approved profile information, selected options, packages, integrations, support, training, deployment, and devices.

CallTrackingMetrics is an all-in-one call center software solution designed to enhance the efficiency and effectiveness of customer service operations. It provides a comprehensive suite of features including call routing, automated attendants, interactive voice response (IVR), and detailed call analytics. CallTrackingMetrics enables call centers to manage high volumes of incoming and outgoing calls seamlessly, ensuring that customers are connected to the right agents quickly and efficiently. The software also offers robust reporting tools that provide insights into call performance, agent productivity, and customer satisfaction, allowing managers to make data-driven decisions to improve service quality. Additionally, CallTrackingMetrics integrates with popular CRM and helpdesk platforms, facilitating a unified approach to customer relationship management. With its user-friendly interface and scalable architecture, CallTrackingMetrics is ideal for call centers of all sizes looking to optimize their operations, enhance customer experiences, and drive business growth.

  • No, CallTrackingMetrics does not offer a free version.

  • Yes, CallTrackingMetrics offers a free trial.

  • No, Credit Card details are not required for the CallTrackingMetrics trial.

  • CallTrackingMetrics offers the following pricing plans & packages:

    Marketing Lite

    $79 Per Month

  • CallTrackingMetrics supports the following payment frequencies:

    • Monthly Subscription

  • No, CallTrackingMetrics does not offer an API.

  • CallTrackingMetrics can be integrated with the following applications:

    • Salesforce Sales Cloud , WordPress.com , HubSpot CRM , Zoho CRM , Slack , Twilio , Adobe Analytics , Shopify , Microsoft Teams , Zapier , Google Analytics , Dynamics 365 , zoho crm

  • CallTrackingMetrics offers support with the following options:
    • Email , Phone , Chat , Knowledge Base , FAQs/Forum

  • CallTrackingMetrics offers training with the following options:
    • In-person , Live Online , Webinar , Documentation

  • CallTrackingMetrics supports the following languages:
    • English

  • Following are the typical users of the CallTrackingMetrics:
    • Self-Employed , Small-Business , Midsize-Business

  • CallTrackingMetrics supports the following deployment:
    • Cloud Hosted

  • CallTrackingMetrics supports the following devices and operating systems:
    • Web-Based , iPhone , Android
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