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Best Free Customer Journey Mapping Tools Software - Page 2

Understanding your customers’ journey is essential for delivering exceptional experiences and driving business growth. Free customer journey mapping tools software offers businesses the ability to visualize and analyze every touchpoint their customers interact with, without any financial investment. These tools enable companies to create detailed maps that outline the customer’s path from initial awareness to final purchase and beyond, providing valuable insights into customer behavior and preferences. Utilizing customer journey mapping tools and customer journey mapping software, businesses can identify pain points, optimize processes, and enhance overall customer satisfaction. Software for customer journey mapping allows teams to collaborate effectively, ensuring that all departments are aligned in delivering a seamless experience. Additionally, user journey mapping software and user journey mapping tools help in understanding the unique needs of different customer segments, enabling personalized interactions and targeted strategies. By leveraging free customer journey mapping tools and software, organizations can make data-driven decisions that improve customer retention and loyalty. Explore our curated list of the best free solutions to start mapping your customers’ journeys today and unlock the full potential of your business.

Note: Most of the products listed in this free customer journey mapping tools software category offer free trial versions, though they have restrictions like time limits, fixed number of users, or limited features. For more options and features, compare and evaluate all-time customer journey mapping tools software to find the best fit for you.
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★★★★★4.6 average rating from 124 reviews
Last Updated: October 09, 2026
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Complete Product Directory

List of Top Free Customer Journey Mapping Tools Software - Page 2

Continue with products 26–50. Review each product’s overview, then open available tabs for buyer fit, use cases, features, integrations, pros and cons, and pricing.

Best Free Customer Journey Mapping Tools Software Products 26–50

Use search, filters, and available product tabs to evaluate the next 25 listings in this category.

25 products shown
#26

Mailchimp All-in-One Marketing Platform

🏆 SW Recommended

The All-in-one Marketing Platform Built for Small Businesses

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Mailchimp's All-in-One Marketing Platform is a versatile tool designed for effective digital marketing. It simplifies email campaigns, making them accessible even to beginners. With its intuitive drag-and-drop email builder, users can create visually appealing emails quickly. The...

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Free TrialNA Starting Price₹11,500 Per month HeadquartersUnited States
#27

Smartlook

🏆 SW Recommended

Comprehensive product analytics & visual user insights

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Smartlook is an advanced heatmap software that helps businesses understand user behavior on their websites and apps through visual analytics. By tracking clicks, scrolls, and interactions, Smartlook provides insights into how users navigate digital interfaces, helping companies i...

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Free TrialAvailable Starting Price$55 Per month HeadquartersUnited States
#28

Salesforce for Retail

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Salesforce for Retail is a customer journey mapping tool designed specifically for the retail industry, helping businesses understand and optimize their customers' experiences across various touchpoints. The platform allows retailers to map out the entire customer journey, from a...

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Free TrialAvailable Starting Price$25 Per month HeadquartersUnited States
#29

Foursquare Studio

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Foursquare Studio is a cutting-edge Geographic Information Systems (GIS) software designed to provide businesses with powerful geospatial analytics and location-based insights. With this platform, companies can map, analyze, and visualize geographic data to make more informed dec...

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Free TrialNA Starting PriceContact Vendor HeadquartersUnited States
#30

SAS Customer Intelligence 360

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SAS Customer Intelligence 360 is an advanced campaign management software that empowers businesses to plan, execute, and optimize multi-channel marketing campaigns. With SAS Customer Intelligence 360, businesses can create highly targeted and personalized marketing campaigns acro...

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Free TrialAvailable Starting Price$8000 Per year HeadquartersUnited States
#31

Pingdom

🏆 SW Recommended
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Pingdom is a leading website monitoring software designed to ensure that websites are running smoothly and efficiently. This platform offers a suite of tools for monitoring website performance, uptime, and user experience, helping businesses maintain a strong online presence. Wit...

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Free TrialAvailable Starting Price$10 Per month HeadquartersUnited States
#32

Hotjar

🏆 SW Recommended

Website Heatmaps & Behavior Analytics Tools

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Hotjar is an intuitive tool designed to understand online user behavior and website performance. It offers heatmaps, which visually represent where users click, move, and scroll on your site, providing insights into their interactions. Hotjar also features session recordings, sho...

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Free Trial15 Days Starting PriceContact Vendor HeadquartersUnited States
#33

TCS Customer Intelligence & Insights

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TCS Customer Intelligence & Insights is an advanced artificial intelligence (AI) software designed to help businesses harness the power of customer data to drive personalized marketing, enhance customer experiences, and optimize business strategies. This AI-powered platform colle...

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Free TrialAvailable Starting Price$1 Per year HeadquartersIndia
#34

Pega Customer Decision Hub

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Pega Customer Decision Hub is a powerful customer engagement software designed to personalize interactions and optimize customer experiences. Leveraging AI-driven insights, the platform enables businesses to anticipate customer needs and offer relevant recommendations across chan...

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Free TrialAvailable Starting PriceContact Vendor HeadquartersUnited States
#35

Visual Paradigm

The #1 Development Tool Suite that drives your project to success

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Visual Paradigm is a powerful flowchart software designed to help businesses and professionals visualize processes, workflows, and systems. The platform offers a wide range of diagramming tools, including flowcharts, UML diagrams, BPMN models, and more. Visual Paradigm supports r...

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Free TrialAvailable Starting Price$35 Per month HeadquartersUnited Kingdom
#36

GetFeedback

Excel at customer experience in a world of change

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GetFeedback is an online survey tool primarily focused on customer experience and feedback. It allows businesses to create and send surveys that are visually appealing and mobile-responsive. This tool offers various question types, including Net Promoter Score (NPS), Customer Sat...

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Free TrialAvailable Starting PriceContact Vendor HeadquartersUnited States
#37

Sprig

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Sprig is an innovative customer experience software designed to help businesses enhance customer engagement and satisfaction by collecting, analyzing, and acting on customer feedback. The platform offers a range of tools to capture real-time insights from surveys, polls, and inte...

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Free TrialAvailable Starting PriceContact Vendor HeadquartersUnited States
#38

ChurnIQ

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ChurnIQ is a business intelligence software designed to help companies analyze customer churn and improve retention strategies. The software uses advanced analytics and machine learning to identify patterns in customer behavior, providing businesses with insights into why custome...

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Free TrialAvailable Starting PriceContact Vendor HeadquartersNetherlands
#39

Canvanizer

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Canvanizer is an intuitive customer journey mapping tool designed to help businesses visualize and optimize every interaction their customers have with their brand. This user-friendly platform offers a variety of customizable templates that enable teams to create detailed journey...

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Free TrialNA Starting Price€25 Per feautre HeadquartersGermany
#40

Piwik PRO

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Piwik PRO is a privacy-focused web analytics software that helps businesses track and analyze website traffic, user behavior, and campaign performance while ensuring compliance with data protection regulations such as GDPR and CCPA. The platform provides in-depth analytics on web...

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Free TrialNA Starting PriceContact Vendor HeadquartersPoland
#41

involve.me

Online Form Builder For AI-Powered Lead Generation

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involve.me is a versatile and user-friendly software designed to enhance customer engagement and data collection. It specializes in creating interactive content such as quizzes, surveys, forms, and calculators. Its drag-and-drop interface makes it easy to design customized, brand...

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Free TrialAvailable Starting Price$29 Per month HeadquartersUnited States
#42

ActiveTrail

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ActiveTrail is a dynamic email marketing software designed to help businesses create effective email campaigns and engage their audiences effectively. This platform offers a comprehensive suite of tools for designing visually appealing emails, segmenting subscriber lists, and aut...

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Free TrialAvailable Starting Price$9 Per month HeadquartersIsrael
#43

Netcore Customer Engagement

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Netcore Customer Engagement is a campaign management software designed to help businesses engage with their customers through personalized communication. The platform allows marketers to create, execute, and analyze multi-channel campaigns, including email, SMS, push notification...

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Free TrialAvailable Starting Price$22 Per year HeadquartersIndia
#44

DemandJump

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DemandJump is a powerful SEO Software designed to elevate online visibility and drive organic traffic for businesses of all sizes. It offers comprehensive tools for keyword research, competitive analysis, and on-page optimization, ensuring websites are optimized for search engine...

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Free TrialAvailable Starting Price$99 Per feautre HeadquartersUnited States
#45

Pushwoosh

🏆 SW Recommended

Retain your most valuable audience

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Design and optimize customer journeys effortlessly with Pushwoosh Customer Journey Builder. Create personalized, cross-channel experiences using push notifications, in-app messages, emails, SMS, and WhatsApp. Segment users based on behavior, demographics, or custom criteria, and...

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Free TrialAvailable Starting PriceContact Vendor HeadquartersUnited States
#46

Wigzo

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Wigzo is an innovative marketing automation software designed to help businesses enhance their marketing efforts and engage customers effectively. This platform provides a comprehensive suite of tools for email marketing, social media management, and customer segmentation, allowi...

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Free TrialAvailable Starting PriceContact Vendor HeadquartersSingapore
#47

SatisMeter

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SatisMeter is an advanced 360 Degree Feedback Software designed to help businesses gather comprehensive feedback on employee performance from multiple sources, including peers, managers, and subordinates. The platform offers tools for creating customized feedback surveys, collect...

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Free TrialAvailable Starting Price$49 Per month HeadquartersNA
#48

Touchpoint Dashboard

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Touchpoint Dashboard is an advanced customer journey mapping tool designed to help businesses visualize, analyze, and optimize every interaction their customers have with their brand. This intuitive software provides a comprehensive platform for mapping out the entire customer jo...

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Free TrialAvailable Starting PriceContact Vendor HeadquartersUnited States
#49

MFour Studio

One platform, validated research.

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MFour Studio is a cutting-edge market research software that enables businesses to collect and analyze consumer data with ease. The platform provides tools for conducting surveys, focus groups, and other forms of research, helping organizations gather valuable insights about cust...

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Free TrialAvailable Starting PriceContact Vendor HeadquartersUnited States
#50

LumisXP

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LumisXP is a Digital Experience Platform (DXP) that provides organizations with tools to deliver personalized, engaging digital experiences across multiple channels. This software integrates content management, customer insights, and analytics, allowing businesses to understand a...

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Free TrialAvailable Starting PriceContact Vendor HeadquartersBrazil

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