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10 Live Chat Metrics to Track and Improve Customer Satisfaction
Meeting customer needs is a top priority for business leaders. As more and more of us prefer to chat with support agents via live chat sessions rather than over the phone or email, it’s more crucial than ever to make

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A Guide to the Omnichannel Customer Journey
Once upon a time, a customer entered a store, made a purchase, and left. For many businesses, that covers the beginning and end of the customer journey. Yet, times have changed. Today, we interact with businesses across a range of

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Building an Online Equipment Rental Platform: The Complete Roadmap
With the ubiquitous demand for commercial and residential construction projects, the demand for heavy construction equipment is also surging. Valued at $193.10 billion in 2022, the industry is estimated to reach $274.84 billion in 2031. Contributing to the immense growth

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AI in Software Development: 6 Ways Artificial Intelligence Enhances Software Development
Artificial intelligence (AI) is a hot topic right now in technology and software development. The technology already has many capabilities, and as time goes by, these will only continue to grow. AI in software development is one way the technology

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7 CRM Best Practices to Use Your CRM at Its Fullest
In today’s modern era, good customer relationship management software is expected to have robust functionalities, and almost every CRM offers the same. However, some typical CRM users found them a bit complex to operate. Imagine that you have invested in

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20+ Best Job Search Sites To Find Your Dream Job Quickly
There are millions of unemployed individuals looking for jobs daily around the world. According to the Bureau of Labor Statistics (U.S. Department of Labor), there were around 6.4 million unemployed persons in the United States in August 2023. In other words,

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What is a Ticketing System and How Does IT Work?
Picture this. You run an established business with a string of regular interactions with customers. These interactions also include a growing number of inquiries and support requests for your products/services. Though you have a dedicated customer service department to assist

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Unlocking the CRM Advantage: Powerful Examples of How It Works Wonders
Pull out your thinking hat and tell us what names come to your mind when we say healthcare, social media, finance, or Fintech. There’s a good possibility you might be naming businesses that started small and grew exponentially. Instagram, Zerodha,

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