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Best CRM Software for Call Center (Free and Paid) - Page 2

Are you in the market for the best call center CRM software to manage the customer interactions, streamline agent workflows, and boost first call resolution rates? At SoftwareWorld, our experts have carefully picked and reviewed the top call center CRM systems so you can easily compare features, pricing, and authentic client reviews. Whether you run a small support team or a large contact center, explore our carefully assembled list to find the perfect fit for your business.

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★★★★★4.7 average rating from 223 reviews
Last Updated: October 09, 2026
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  • 44 Software
Category Leaders

Top 10 Call Center CRM Software

Explore the ten category leaders by rank, product, and starting price. Hover over any product to see its USP.

1st Creatio $25 Per month Sponsored USPAgentic CRM & Workflow Platform with No-Code and AI at Its Core 2nd Bigin by Zoho CRM $7 Per month Sponsored USPThe easiest CRM to manage your customers 3rd Zendesk Talk $19 Per month USPSeamless customer communication with integrated voice support 4th Five9 $119 Per month USPRevolutionize customer engagement with seamless cloud contact center solutions 5th Genesys Cloud CX $75 Per month USPStreamline customer interactions with seamless and AI-driven cloud solutions 6th RingCentral Contact Center $20 Per month USPStreamline customer interactions with seamless and cloud-based communication solutions 7th Talkdesk $85 Per month USPRevolutionize customer interactions with AI-driven contact center solutions 8th Aircall $40 Per month USPStreamline your business communication with seamless cloud-based phone solutions 9th Dialpad $15 Per user USPSeamless communication platform for effortless collaboration and productivity 10th Nextiva Contact Center $15 Per user USPStreamline customer interactions with seamless and reliable communication solutions 11th Salesforce Service Cloud $25 Per month USPStreamline customer support with intelligent and seamless service solutions 12th Zoho CRM ₹9.08 Per month USPStreamline sales processes with customizable and user-friendly CRM solutions
Complete Product Directory

List of Top CRM Software for Call Centers (Free and Paid) - Page 2

Continue with products 26–44. Review each product’s overview, then open available tabs for buyer fit, use cases, features, integrations, pros and cons, and pricing.

Call Center CRM Software Products 26–44

Use search, filters, and available product tabs to evaluate the next 19 listings in this category.

19 products shown
#26

HubSpot Service Hub

🏆 SW Recommended

Customer Service Software for Small to Enterprise Businesses

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Overview

HubSpot's Service Hub is an all-in-one platform that helps businesses provide exceptional customer service and support. With tools like ticketing, knowledge base, live chat, and customer feedback surveys, Service Hub enables businesses to streamline their support processes, impro...

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Free TrialAvailable Starting PriceContact Vendor HeadquartersUnited States
#27

Freshsales

🏆 SW Recommended

Easy Sales CRM Software

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Overview

Freshsales is a customer relationship management (CRM) software that caters to businesses of all sizes. It streamlines the sales process by offering lead scoring, email tracking, and sales pipeline management in a single platform. Freshsales provides a 360-degree view of customer...

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Free TrialAvailable Starting Price₹999 Per month HeadquartersUnited States
#28

Dialpad Ai Contact Center

The world's most advanced Ai Contact Center

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Overview

Dialpad Ai Contact Center is a modern communication platform designed for efficient customer service. It uses AI to transcribe calls in real-time, providing instant insights and support to agents. The software integrates voice, video, and messaging in one place, making it easier...

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Free Trial14 Days Starting Price$25 Per month HeadquartersUnited States
#29

Service Creatio

AI-powered full-cycle service management platform.

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Overview

Service Creatio is a dynamic, cloud-based software designed to streamline enterprise service management processes. It offers a suite of tools for automating service operations and improving customer engagement. Central to its capabilities is a powerful low-code platform, enabling...

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Free TrialNA Starting PriceContact Vendor HeadquartersUnited States
#30

Efficy CRM

🏆 SW Recommended

Everything you need to power your growth in one CRM.

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Overview

Efficy CRM is a comprehensive software solution designed to streamline customer relationship management for businesses of all sizes. With its user-friendly interface, Efficy CRM simplifies data management, allowing easy access to customer information, interactions, and sales proc...

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Free Trial14 Days Starting Price€25 Per month HeadquartersBelgium
#31

LeadSquared CRM

🏆 SW Recommended

Built for experiences, Tuned for outcomes.

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Overview

LeadSquared is an AI-powered platform that unites sales, marketing, field, and service teams to automate workflows and drive outcomes at scale. The company specializes in solving sales challenges for high lead-volume, high-velocity businesses that have multiple sales channels and...

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Free TrialNA Starting Price₹NA Per feautre HeadquartersIndia
#32

EngageBay CRM

🏆 SW Recommended

All-in-One CRM - Marketing, Sales & Support Software

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Overview

EngageBay CRM is a comprehensive software solution tailored to enhance customer relationship management for businesses of all sizes. It serves as a centralized platform, simplifying the organization and nurturing of customer interactions, marketing efforts, and sales activities....

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Free TrialAvailable Starting Price$12.74 Per month HeadquartersUnited States
#33

Dixa

Conversational Customer Service Platform

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Overview

Dixa is a customer service platform that streamlines support across multiple channels. It allows businesses to manage phone, email, chat, and messaging in one unified interface. Key features include a smart routing system to direct queries to the right agent and real-time perform...

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Free TrialAvailable Starting Price$39 Per month HeadquartersDenmark
#34

Voicent CRM

Call Center CRM Solutions & Software

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Overview

Voicent CRM is a specialized customer relationship management software designed to streamline and enhance business communication. With a focus on integrating various communication channels like phone calls, SMS, and email, it offers businesses a unified platform for managing cust...

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Free Trial30 Days Starting Price$19 Per month HeadquartersUnited States
#35

Blitz

Sales CRM and Lead Management Software

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Overview

Blitz is a dynamic software solution tailored to enhance customer engagement and streamline sales processes. It offers robust contact management, allowing users to store and organize customer information efficiently. Key features include automated follow-up reminders, ensuring ti...

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Free TrialNA Starting PriceContact Vendor HeadquartersUnited States
#36

Flowlu

All-in-one work management platform

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Flowlu is an all-in-one business management tool designed to facilitate various organizational functions. It offers project management features, helping teams plan, track, and execute tasks efficiently. The CRM component aids in customer relationship management, enhancing sales a...

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Free TrialAvailable Starting Price$29 Per month HeadquartersUnited Arab Emirates
#37

CallTools

🏆 SW Recommended

Increase Your Contact Rate

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Overview

CallTools Cloud Contact Center is designed with a built-in CRM that seamlessly integrates customer relationship management into the platform, making it a powerful solution for businesses. This feature provides real-time access to vital customer data, allowing agents to manage int...

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Free TrialNA Starting PriceContact Vendor HeadquartersUnited States
#38

Pipedrive

🏆 SW Recommended

Sales CRM & Pipeline Management Software

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Overview

Pipedrive is an outstanding CRM software designed to simplify and optimize sales processes for businesses. Its straightforward interface helps teams manage leads and deals efficiently. The software enables users to track communication, set reminders, and prioritize tasks, ensurin...

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Free Trial14 Days Starting Price$14 Per month HeadquartersUnited States
#39

telecrm

Build efficient sales system for your team

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Overview

telecrm helps you reach your customer on their phones via WhatsApp, sms, email, and calls. Our automations take care of repetitive tasks so that you can focus on things that really matter. Where your teams can collaborate and you can monitor, manage, and optimise your entire sale...

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Free Trial7 Days Starting Price₹1099 Per month HeadquartersIndia
#40

Dialer360

🏆 SW Recommended

The World's Leading Dialing Technology A Modern Call Center Dialer Software & System

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Overview

If you are finding it hard to achieve your goals or set your targets. If you have to spend a lot of time daily on generating KPO reports. If you can not find what are your best sellers agents and best selling products in a few clicks. If you can not see your sales graphs, agent a...

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Free TrialAvailable Starting PriceContact Vendor HeadquartersUnited Kingdom
#41

Myphoner

Easy-to-use Cold Calling Software

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Overview

Myphoner is a cloud-based lead management and cold calling software, tailored for simplifying the sales process, especially for small to medium-sized businesses. Its standout feature is the intuitive lead tracking system, which ensures efficient management of cold calls and follo...

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Free Trial14 Days Starting Price$25 Per month HeadquartersDenmark
#42

Apex Power Dialer

An intelligent software for contacting leads one at a time

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Overview

Apex Power Dialer is a cloud-based power dialer software designed to boost agent productivity. This dialer integrates with Pipedrive CRM and allows users to segment leads into custom dialer lists to target specific scenarios or stages of the sales funnel. Key features include dia...

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Free TrialNA Starting Price$74.95 Per month HeadquartersUnited States
#43

ictcrm

ICTCRM — Unify Customer Relationships and Call Center Operations in One Platform

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Overview

ICTCRM is a powerful Call Center CRM Software designed to streamline customer interactions and boost agent productivity. It combines multichannel communication, lead management, and dialing capabilities into a unified platform, helping businesses efficiently handle campaigns, pro...

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Free TrialNA Starting PriceFree HeadquartersAustralia
#44

CallCentr8: A Multi-Tenant Contact Center Software

Manage customers with powerful call center solutions

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Overview

Manage customers effectively with powerful call center solutions designed to streamline communication and enhance service quality. These solutions also offer intelligent call routing, real-time analytics, and robust customer management features like CRM integration and call track...

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Free Trial7 Days Starting PriceContact Vendor HeadquartersUnited States

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