JumpCloud

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The Cross-OS Device, Identity, and Access Management Security Platform

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SoftwareWorld Editorial Review

Why SoftwareWorld Chooses JumpCloud

"Managing user access across a growing team can get messy fast, and JumpCloud helps businesses keep things organized without heavy IT overhead. It works well for companies that need to control who has access to what, especially when employees are spread across different locations. Smaller IT teams tend to find it practical for day-to-day access management. That said, very large enterprises with deeply complex infrastructure needs may find the platform requires additional configuration to fit their environment."
SoftwareWorld Review Team
SoftwareWorld Highly Recommended 2026
Decision Snapshot

JumpCloud Evaluation Snapshot

Review the most important product facts, official access information, and SoftwareWorld’s page-level trust standards in one place.

User Rating4.5 / 5
Starting Price$11 / month
Free Trial30 Days
Free VersionNo
APIAvailable
DeploymentCloud Hosted
HeadquartersUnited States
✎
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Product Overview

JumpCloud Overview

Product description, media, company details, support, training, deployment, customer size, languages, and industries.

About JumpCloud

JumpCloud is a dynamic identity and access management software designed to streamline and secure user access across various systems and applications. It stands out with its Directory-as-a-Service feature, which centralizes and simplifies user management, regardless of location or device. JumpCloud offers a versatile single sign-on (SSO) capability, allowing users to access multiple tools with just one login, greatly simplifying the authentication process. It integrates robust security features, including multi-factor authentication (MFA), enhancing protection against unauthorized access. This software is adaptable to various organizational sizes, supporting a broad range of applications and platforms. Additionally, JumpCloud provides insightful analytics for monitoring user activities, making it an effective solution for managing digital identities in a secure and efficient way.
Company JumpCloud
Founded 2012
Headquarters United States
Employees 101-500

Support

Email Phone Chat Knowledge Base

Training

Live Online Webinar Documentation

Licensing & Deployment

Proprietary Cloud Hosted Web-Based

Typical Customers

Self-Employed Small-Business Midsize-Business Large-Enterprise-Business
Languages Supported 3 languages available
English French Spanish
Industries Served 3 industries available
Computer Software Information Technology & Services Managed Service Provider (MSP)

Why Choose JumpCloud

Problem it Solves

  • Problem it Solves Centralized Identity And Access Management For Secure Cloud-based Environments

Target Users

  • Target Users IT Administrators
  • Target Users System Administrators
  • Target Users Security Professionals
  • Target Users DevOps Teams
  • Target Users Small To Medium-sized Business Owners

Core Use Case

  • Core Use Case Manage User Identities
  • Core Use Case Secure Access To Resources
  • Core Use Case Automate Device Management
  • Core Use Case Enforce Security Policies
  • Core Use Case Streamline IT Operations

USP

  • USP Simplify IT Management With Unified Cloud Directory Platform

Pros

  • Pros Cloud directory works across Windows, Mac, and Linux without issues
  • Pros Single sign-on covers a wide range of third-party app integrations
  • Pros Zero-trust security model baked in, not bolted on afterward
  • Pros Device management and identity handled from one admin console
  • Pros Small IT teams can manage hundreds of endpoints without extra headcount
  • Pros Open directory approach avoids locking you into a single vendor ecosystem
  • Pros MFA options are flexible and easy to enforce across the org

Cons

  • Cons Pricing climbs noticeably as user count and device numbers grow
  • Cons Advanced features take time to fully configure without prior MDM experience
  • Cons Reporting depth falls short for compliance-heavy or audit-driven teams
  • Cons Mobile device management feels less polished than dedicated MDM platforms
Editorial Buyer Guidance

Who Is JumpCloud Best For?

Review the buyer problem, target users, practical use cases, and product differentiator identified by the SoftwareWorld review team.

Problem It Solves

Centralized Identity And Access Management For Secure Cloud-based Environments

Target Users

  • IT Administrators
  • System Administrators
  • Security Professionals
  • DevOps Teams
  • Small To Medium-sized Business Owners

Core Use Cases

  • Manage User Identities
  • Secure Access To Resources
  • Automate Device Management
  • Enforce Security Policies
  • Streamline IT Operations

Unique Selling Point

Simplify IT Management With Unified Cloud Directory Platform

Strengths and Limitations

JumpCloud Pros & Cons

Consider the practical advantages and limitations identified through SoftwareWorld's product assessment.

+

Pros

  • Cloud directory works across Windows, Mac, and Linux without issues
  • Single sign-on covers a wide range of third-party app integrations
  • Zero-trust security model baked in, not bolted on afterward
  • Device management and identity handled from one admin console
  • Small IT teams can manage hundreds of endpoints without extra headcount
  • Open directory approach avoids locking you into a single vendor ecosystem
  • MFA options are flexible and easy to enforce across the org
!

Cons

  • Pricing climbs noticeably as user count and device numbers grow
  • Advanced features take time to fully configure without prior MDM experience
  • Reporting depth falls short for compliance-heavy or audit-driven teams
  • Mobile device management feels less polished than dedicated MDM platforms
Category-Based Capabilities

JumpCloud Features

Each category combines the selected software category, its category-specific description, and the features assigned to that category.

Compliance Software 20 selected features Open category ↗ ⌄
HIPAA Compliant Compliance Tracking Risk Assessment Environmental Compliance Policy Management Alerts/Escalation ISO Compliance Incident Management Risk Management OSHA Compliance Document Management Task Management Surveys & Feedback Training Management Compliance Management FDA Compliance Audit Management Audit Trail Controls Audit Access Controls/Permissions
Computer Security Software 27 selected features Open category ↗ ⌄
Endpoint Protection Vulnerability Scanning Security Auditing Real Time Monitoring Data Security Secure Data Storage Application Security Password Management Alerts/Escalation Anti Virus Access Controls/Permissions Network Security SSL Security Incident Management Server Monitoring Remote Monitoring & Management Financial Data Protection HIPAA Compliant Anti Spam Audit Trail Maintenance Scheduling Patch Management Threat Intelligence Threat Response VPN Encryption Firewalls
Cybersecurity Software 27 selected features Open category ↗ ⌄
Whitelisting/Blacklisting Compliance Management Policy Management Audit Trail Real Time Reporting Single Sign On Secure Data Storage Behavior Tracking Incident Management Activity Tracking SSL Security Patch Management Endpoint Protection Risk Alerts Remote Monitoring & Management Security Auditing Vulnerability Scanning Event Logs HIPAA Compliant Server Monitoring Anti Virus Authentication Access Controls/Permissions Two-Factor Authentication Threat Response Data Security Firewalls
Mobile Device Management (MDM) Software 33 selected features Open category ↗ ⌄
Synchronization Scheduling Wireless Internet Access Monitoring User Management Mobile Content Management Data Management Remote Update/Installation Kiosk Mode Wireless Troubleshooting Deployment Management Software Management Application Management Patch Management Security Management Compliance Management Remote Access/Control Automatic User/Device Recognition Inventory Management Policy Management Alerts/Notifications Asset Lifecycle Management Active Directory Integration Enrollments/Onboarding Access Controls/Permissions Secure Data Storage Endpoint Management Location Tracking IT Asset Tracking Configuration Management Self Service Portal Two-Factor Authentication SSL Security Usage Tracking/Analytics
MSP Software 29 selected features Open category ↗ ⌄

Trusted by organizations worldwide, JumpCloud is an MSP-friendly IT management platform that unifies identity, device, and access control. It helps service providers manage users, endpoints, and authentication across Windows, macOS, Linux, and cloud applications, enabling secure access, simplified administration, and consistent policy enforcement for distributed client networks globally.

Help Desk Management Event Logs CRM Activity Tracking Server Monitoring Issue Management Self Service Portal Billing & Invoicing Configuration Management Dashboard Compliance Management Real Time Updates Project Management Patch Management SLA Management Remote Monitoring & Management Backup and Recovery Inventory Management Support Ticket Management Incident Management Maintenance Scheduling Policy Management Anti Virus IT Asset Tracking Task Management Real Time Analytics Performance Metrics Active Directory Integration Contract/License Management
IT Management Software 29 selected features Open category ↗ ⌄
Change Management SLA Management Activity Tracking Knowledge Management Dashboard Audit Management Self Service Portal Patch Management Capacity Management Configuration Management License Management Alerts/Notifications Inventory Management Compliance Management Remote Access/Control Server Monitoring Event Logs Task Management Incident Management SSL Security Audit Trail Access Controls/Permissions Ticket Management Maintenance Scheduling Chat/Messaging Issue Auditing IT Asset Tracking IT Risk Management Network Security
Identity Management Software 30 selected features Open category ↗ ⌄
Password Management Policy Management Self-Service Access Request Unified Directory Audit Management Access Certification Activity Dashboard Audit Trail Access Management Authentication Credential Management Single Sign On Active Directory Integration Privileged Account Management Multi-Factor Authentication Secure Login PCI Compliance HIPAA Compliant Biometrics SSL Security Event Logs Fraud Detection Collaboration Tools Member Accounts Mobile Access User Provisioning Two-Factor Authentication Compliance Management Access Controls/Permissions Real Time Monitoring
Cloud Management Software 25 selected features Open category ↗ ⌄
Cost Management Compliance Management Server Monitoring User Management Event Logs Configurable Workflow Access Controls/Permissions Alerts/Notifications Secure Data Storage Activity Tracking Configuration Management Data Visualization Database Support Capacity Analytics Audit Management Multi-Cloud Management Monitoring Resource Management Data Storage Management Performance Analysis Data Migration SLA Management Application Management Data Import/Export Cloud Encryption
Endpoint Protection Software 24 selected features Open category ↗ ⌄
Application Security Alerts/Escalation Real Time Reporting Behavioral Analytics Incident Management Secure Data Storage Compliance Management Patch Management HIPAA Compliant Risk Analysis Policy Management User Management Encryption Access Controls/Permissions Server Monitoring Event Logs Remote Monitoring & Management Device Management Web Threat Management Security Auditing Monitoring Vulnerability Scanning Anomaly/Malware Detection Threat Response
Access Governance Software 9 selected features Open category ↗ ⌄
Single Sign On Reporting/Analytics Policy Management Multi-Factor Authentication Self Service Portal Compliance Management Access Management Audit Management Password Management
Authentication Software 12 selected features Open category ↗ ⌄
Self Service Portal Access Controls/Permissions Alerts/Notifications Knowledge-Based Authentication Biometrics Mobile Authentication Credential Management Policy Management Multi-Factor Authentication User Management Single Sign On Compliance Management
Cloud Security Software 12 selected features Open category ↗ ⌄
Threat Intelligence Reporting/Analytics Vulnerability Protection Vulnerability Scanning Compliance Management Alerts/Notifications Access Controls/Permissions Real-Time Monitoring Incident Management Behavioral Analytics Endpoint Management Cloud Encryption
Encryption Software 12 selected features Open category ↗ ⌄
Access Controls/Permissions Event Logs Compliance Management Reporting/Analytics Audit Trail Policy Management Password Management Real-Time Monitoring File Encryption Cloud Encryption Key Management Backup and Recovery
Endpoint Detection and Response Software 7 selected features Open category ↗ ⌄
Anomaly/Malware Detection Root Cause Analysis Remediation Management Prioritization Behavioral Analytics Continuous Monitoring Whitelisting/Blacklisting
IT Asset Management Software 16 selected features Open category ↗ ⌄
Contract/License Management Compliance Tracking Cost Tracking Procurement Management Supplier Management Configuration Management Asset Tracking Maintenance Management Reporting/Analytics Audit Management Inventory Management Change Management Requisition Management Support Ticket Management Barcode/Ticket Scanning Alerts/Notifications
IT Service Software 19 selected features Open category ↗ ⌄
Release Management Contract/License Management Knowledge Management Activity Dashboard Self Service Portal Workflow Management Service Catalog Third-Party Integrations Configuration Management Alerts/Notifications Inventory Management Change Management Problem Management Compliance Management Task Management Support Ticket Management Real-Time Monitoring Resource Allocation & Planning Service Request Management
Multi-Factor Authentication Software 14 selected features Open category ↗ ⌄
Multiple Authentication Methods Access Management Data Security Self Service Portal Push Notifications Credential Management Single Sign On Authentication Access Controls/Permissions Biometrics Data Verification Mobile Authentication Secure Login Two-Factor Authentication
Network Security Software 16 selected features Open category ↗ ⌄
Policy Management Threat Response Event Logs VPN Vulnerability Scanning Activity Monitoring Audit Trail Patch Management Compliance Management Firewalls Real-Time Monitoring Risk Alerts Access Controls/Permissions Intrusion Detection System Reporting/Analytics Anti Virus
Password Management Software 6 selected features Open category ↗ ⌄
User Management Credential Management Password Generator Password Synchronization Single Sign On Multi-Factor Authentication
Patch Management Software 17 selected features Open category ↗ ⌄
Alerts/Notifications Customization Patch Testing Dashboard Access Controls/Permissions Approval Process Control Patch Prioritization Policy Management Automatic Patch Deployment Remote Access/Control Scheduling Remote Update/Installation Server Monitoring Network Wide Management Vulnerability Scanning Compliance Management Automatic Scans
Policy Management Software 18 selected features Open category ↗ ⌄
Policy Creation Compliance Management Risk Assessment Policy Training Approval Process Control Sarbanes-Oxley Compliance Single Sign On Policy Metadata Management Self Service Portal Search/Filter Document Management Configurable Workflow Attestation Version Control Role-Based Permissions Audit Management Customizable Templates Archiving & Retention
Privileged Access Management Software 13 selected features Open category ↗ ⌄
Threat Intelligence Multi-Factor Authentication Application Access Control Credential Management Remote Access Management Access Controls/Permissions Password Management Policy Management Compliance Management Behavioral Analytics User Activity Monitoring Access Management User Session Management
Remote Monitoring and Management Software 19 selected features Open category ↗ ⌄

JumpCloud is a cloud directory and device management platform that enhances remote monitoring and management workflows by centralizing identity authentication, access control, and endpoint policy enforcement. It enables IT teams to manage users and secure devices across hybrid environments while ensuring consistent compliance, secure access, and operational visibility.

Configuration Management Task Management IT Asset Management Remediation Management User Management Vulnerability Scanning Real-time Alerts For MSPs Policy Management Maintenance Scheduling Network Monitoring Real-Time Monitoring Audit Trail Patch Management Mobile Access Uptime Reporting Support Ticket Management Deployment Management Compliance Management
Remote Support Software 17 selected features Open category ↗ ⌄
Session Recording Remote Access/Control Remote Monitoring & Management Unattended Access Access Controls/Permissions Collaboration Tools Surveys & Feedback Reporting/Analytics Real-Time Notifications File Sharing Screen Sharing Session Transfer Diagnostic Tools Chat/Messaging Real-Time Chat Real-Time Monitoring Troubleshooting
Server Management Software 12 selected features Open category ↗ ⌄
Scheduling Capacity Planning Event Logs Incident Management Maintenance Scheduling CPU Monitoring Real-Time Monitoring Patch Management Server Monitoring Virtual Machine Monitoring Email Monitoring Credential Management
SIEM Software 11 selected features Open category ↗ ⌄
Endpoint Management Application Security Behavioral Analytics Real-Time Monitoring Network Monitoring Threat Intelligence Event Logs File Integrity Monitoring Compliance Tracking Log Management Alerts/Notifications
Single Sign On Software 15 selected features Open category ↗ ⌄
Audit Trail Credential Management Active Directory Integration Multi-Factor Authentication User Management Single Sign On Compliance Management Policy Management Third-Party Integrations Two-Factor Authentication Password Management Authentication Access Management Data Security Reporting/Analytics
Unified Endpoint Management (UEM) Software 14 selected features Open category ↗ ⌄

JumpCloud is a cloud-native UEM software that seamlessly manages, secures and monitors Windows, macOS, Linux, iOS, and Android devices from one platform. It streamlines patching, enforces access policies, improves compliance, and delivers real time visibility powered by an integrated directory and zero trust security framework.

Endpoint Protection Patch Management Deployment Management App Management Remote Access & Monitoring Process/Workflow Automation Configuration Management Policy Management Mobile Content Management Encryption Support Ticket Management User Management Compliance Management BYOD Management
Connected Applications

JumpCloud Integrations

Integration information is displayed only when approved integration products are available on the profile.

Showing 8 of 14 integrations
Pricing Information

JumpCloud Pricing

Pricing type, currency, trial availability, payment frequency, destination links, and package-level starting prices.

Pricing Type Per User
Preferred Currency USD ($)
Free Trial 30 Days
Free Version NA
Payment Frequency Annual Subscription
Pricing Page ↗
Device Management
$11 Per Month
SSO
$13 Per Month
Device Identity Management
$15 Per Month

Prices shown are profile information and may not include taxes, regional differences, introductory terms, usage limits, or add-ons. Confirm current plans on the vendor website.

Verified User Feedback

JumpCloud Reviews

Approved reviews submitted through verified Google or LinkedIn reviewer accounts.

Write a JumpCloud Review ↗
4.5
Based on 2 approved reviews
5 stars 75%
4 stars 0%
3 stars 25%
2 stars 0%
1 star 0%
Arvind G
Arvind G Sr. Talent Acquisition Partner

Jumpcloud Review

JumpCloud is an excellent tool for providing secure SSO login and protecting information. It easily enables syncing of users, groups, and passwords between JumpCloud and different products.

Reviewed on March, 2025
Francisco S
Francisco S Developer

Easy to use software

The software is easy to use and integrates smoothly with other tools. Though there is a learning curve during the initial setup and configuration process.

Reviewed on November, 2024
Frequently Asked Questions

JumpCloud FAQs

Answers generated from approved profile information, selected options, packages, integrations, support, training, deployment, and devices.

JumpCloud is a dynamic identity and access management software designed to streamline and secure user access across various systems and applications. It stands out with its Directory-as-a-Service feature, which centralizes and simplifies user management, regardless of location or device. JumpCloud offers a versatile single sign-on (SSO) capability, allowing users to access multiple tools with just one login, greatly simplifying the authentication process. It integrates robust security features, including multi-factor authentication (MFA), enhancing protection against unauthorized access. This software is adaptable to various organizational sizes, supporting a broad range of applications and platforms. Additionally, JumpCloud provides insightful analytics for monitoring user activities, making it an effective solution for managing digital identities in a secure and efficient way.

  • No, JumpCloud does not offer a free version.

  • Yes, JumpCloud offers a free trial.

  • No, Credit Card details are not required for the JumpCloud trial.

  • JumpCloud offers the following pricing plans & packages:

    Device Management

    $11 Per Month

    SSO

    $13 Per Month

    Device Identity Management

    $15 Per Month

  • JumpCloud supports the following payment frequencies:

    • Annual Subscription

  • Yes, JumpCloud offers an API.

  • JumpCloud can be integrated with the following applications:

    • ServiceNow , Jira , Google Workspace , Slack , Zoom Meetings , AWS Cloud , Splunk Enterprise , Zendesk Suite , GitHub , Okta , Duo Security , PagerDuty , Falcon LogScale , Microsoft 365 , ServiceNow , ServiceNow , jira

  • JumpCloud offers support with the following options:
    • Email , Phone , Chat , Knowledge Base

  • JumpCloud offers training with the following options:
    • Live Online , Webinar , Documentation

  • JumpCloud supports the following languages:
    • English , French , Spanish

  • Following are the typical users of the JumpCloud:
    • Self-Employed , Small-Business , Midsize-Business , Large-Enterprise-Business

  • JumpCloud supports the following deployment:
    • Cloud Hosted

  • JumpCloud supports the following devices and operating systems:
    • Web-Based
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