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VirtualPBX

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SoftwareWorld Editorial Review

Why SoftwareWorld Chooses VirtualPBX

"Business phone communication can get messy as teams grow, and VirtualPBX helps bring some order to that. It works well for companies that need a hosted phone system without managing physical hardware on-site. Remote and distributed teams tend to find it practical since calls can be handled from different locations without much friction. That said, very small businesses or solo operators may find the pricing structure more than they actually need for basic calling."
SoftwareWorld Review Team
SoftwareWorld Highly Recommended 2026
Decision Snapshot

VirtualPBX Evaluation Snapshot

Review the most important product facts, official access information, and SoftwareWorld’s page-level trust standards in one place.

User Rating5.0 / 5
Starting Price$18 / month
Free TrialAvailable
Free VersionNot available
APINot available
DeploymentCloud Hosted
HeadquartersUnited States
✎
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Product Overview

VirtualPBX Overview

Product description, media, company details, support, training, deployment, customer size, languages, and industries.

About VirtualPBX

VirtualPBX is an advanced digital workplace software designed to help businesses manage communications, collaboration, and remote work seamlessly. The platform offers cloud-based phone systems, video conferencing, and messaging tools, allowing teams to stay connected and collaborate effectively from anywhere. VirtualPBX integrates with customer relationship management (CRM) systems, enabling businesses to manage customer interactions and track communications in real time. The software’s reporting and analytics features provide insights into call performance, customer interactions, and employee productivity, helping businesses optimize their communication strategies. With its robust communication tools and mobile compatibility, VirtualPBX helps businesses enhance collaboration, improve remote work efficiency, and deliver exceptional customer service.
Company VirtualPBX
Founded 1997
Headquarters United States
Employees NA

Support

24x7 Support Email Phone Chat Knowledge Base FAQs/Forum

Training

Live Online Webinar Documentation Videos

Licensing & Deployment

Proprietary Cloud Hosted Web-Based iPhone Android

Typical Customers

Self-Employed Small-Business Midsize-Business
Languages Supported 1 language available
English
Industries Served 5 industries available
Alternative Medicine Entertainment Internet Real Estate Religious Institutions

Why Choose VirtualPBX

Problem it Solves

  • Problem it Solves Streamlining Business Communication Through A Unified Phone System

Target Users

  • Target Users Small Business Owners
  • Target Users Remote Teams
  • Target Users Customer Support Centers
  • Target Users Startups
  • Target Users Freelancers

Core Use Case

  • Core Use Case Manage Business Calls
  • Core Use Case Set Up Virtual Phone Numbers
  • Core Use Case Customize Call Routing
  • Core Use Case Monitor Call Analytics
  • Core Use Case Integrate With CRM Systems

USP

  • USP Seamless Communication Solutions For Businesses Of All Sizes

Pros

  • Pros Affordable plans start well under $20 per user monthly
  • Pros Call routing options cover even complex multi-department business setups
  • Pros Dash softphone works across desktop and mobile without friction
  • Pros Live call monitoring lets supervisors coach agents in real time
  • Pros No hardware required means teams go live surprisingly fast
  • Pros Unlimited minutes on higher plans genuinely remove billing anxiety

Cons

  • Cons Automated attendant setup demands more technical patience than expected
  • Cons Advanced analytics and reporting live behind higher-tier plans
  • Cons Mobile experience feels noticeably thinner compared to the desktop dashboard
  • Cons Pricing climbs quickly once team size and features scale up
Editorial Buyer Guidance

Who Is VirtualPBX Best For?

Review the buyer problem, target users, practical use cases, and product differentiator identified by the SoftwareWorld review team.

Problem It Solves

Streamlining Business Communication Through A Unified Phone System

Target Users

  • Small Business Owners
  • Remote Teams
  • Customer Support Centers
  • Startups
  • Freelancers

Core Use Cases

  • Manage Business Calls
  • Set Up Virtual Phone Numbers
  • Customize Call Routing
  • Monitor Call Analytics
  • Integrate With CRM Systems

Unique Selling Point

Seamless Communication Solutions For Businesses Of All Sizes

Strengths and Limitations

VirtualPBX Pros & Cons

Consider the practical advantages and limitations identified through SoftwareWorld's product assessment.

+

Pros

  • Affordable plans start well under $20 per user monthly
  • Call routing options cover even complex multi-department business setups
  • Dash softphone works across desktop and mobile without friction
  • Live call monitoring lets supervisors coach agents in real time
  • No hardware required means teams go live surprisingly fast
  • Unlimited minutes on higher plans genuinely remove billing anxiety
!

Cons

  • Automated attendant setup demands more technical patience than expected
  • Advanced analytics and reporting live behind higher-tier plans
  • Mobile experience feels noticeably thinner compared to the desktop dashboard
  • Pricing climbs quickly once team size and features scale up
Category-Based Capabilities

VirtualPBX Features

Each category combines the selected software category, its category-specific description, and the features assigned to that category.

Meeting Software 32 selected features Open category ↗ ⌄
Meeting Preparation Tools Meeting Management Activity Dashboard Presentation Streaming Surveys & Feedback Live Chat Attendee Management Agenda Management Calendar Sync Document Management Scheduling Video Conferencing Access Controls/Permissions Action Item Tracking User Management Reminders Collaboration Tools Screen Sharing Recording Private Chat HD Audio/Video File Sharing Virtual Backgrounds Host Controls Lock Meetings Meeting Notes Reporting/Analytics Task Management Minutes Management Communication Management Polls/Voting Notes Management
Collaboration Software 25 selected features Open category ↗ ⌄
Project Management Screen Sharing Drag & Drop @mentions Communication Management Discussions/Forums Commenting/Notes File Sharing Real Time Notifications Calendar Management Video Conferencing Chat/Messaging Version Control Task Management Contact Management Document Management Task Progress Tracking Content Management Collaboration Tools Alerts/Notifications Task Scheduling To-Do List Prioritization Tagging Assignment Management
Call Center Software 30 selected features Open category ↗ ⌄
Call Recording Computer Telephony Integration Call Routing Call Monitoring Call Logging Call Center Management Activity Dashboard Call Tracking Callback Scheduling Progressive Dialer Manual Dialer Call Transfer Voice Mail Contact Management Inbound Call Center Chat/Messaging Outbound Call Center Alerts/Escalation CRM Multi-Channel Communication IVR/Voice Recognition Call Scripting Caller ID Automatic Call Distribution Queue Management Call Reporting Auto-Dialer Blended Call Center Predictive Dialer Interaction Tracking
Business Phone Systems Software 15 selected features Open category ↗ ⌄
Employee Directory Call Monitoring Auto-Dialer IVR/Voice Recognition Call Transfer Call Recording Voice Mail Call Logging Mobile Access Call Routing Virtual Call Center Video Conferencing Queue Management Automated Attendant PBX
Call Recording Software 18 selected features Open category ↗ ⌄
Interaction Tracking Call Tagging Computer Telephony Integration Call Monitoring Automatic Call Distribution File Transfer IVR/Voice Recognition Performance Metrics Recording Event Triggered Actions Activity Dashboard Contact Management Scheduled Recording Voice Mail Call Transcription Reporting & Statistics Call Center Management Auto-Dialer
Cloud Communication Platform Software 7 selected features Open category ↗ ⌄
File Sharing Fax Management Chat/Messaging IVR/Voice Recognition Call Recording Audio/Video Conferencing Call Routing
Cloud PBX Software 26 selected features Open category ↗ ⌄
Call Routing Call Reporting Conferencing Virtual Extensions Automatic Call Distribution Video Conferencing Call Tracking SIP Trunking Third-Party Integrations Call Transfer Ring Groups Call Center Management Computer Telephony Integration Queue Management Role-Based Permissions Fax Management Alerts/Notifications Communication Management Call List Management Customizable Reports Call Recording Call Disposition IVR/Voice Recognition Call Monitoring Activity Dashboard Contact Management
Digital Workplace Software 13 selected features Open category ↗ ⌄
Employee Directory Communication Management Calendar Management Real-Time Notifications Content Management File Sharing Document Storage Knowledge Management Access Controls/Permissions Activity/News Feed Task Management Surveys & Feedback Document Management
Remote Work Software 18 selected features Open category ↗ ⌄
Softphone Video Conferencing Meeting Management Remote Support Communication Management Time Zone Tracking Third-Party Integrations Electronic Signature Live Chat Video Chat Task Management Workflow Management Collaboration Tools Access Controls/Permissions Progress Tracking Employee Activity Monitoring Reporting & Statistics Document Management
Softphone Software 7 selected features Open category ↗ ⌄
Call Logging Caller ID Video Conferencing Call Routing Call Recording Caller Profiles Live Chat
Telephony Software 14 selected features Open category ↗ ⌄
Call Center Management Call Transfer Computer Telephony Integration VoIP Voice Mail Reporting/Analytics Caller ID Call Monitoring Call Recording Multi-Channel Communication Auto-Dialer IVR/Voice Recognition Call Routing Automatic Call Distribution
Unified Communications Software 13 selected features Open category ↗ ⌄
Reporting & Statistics Call Routing Mobile Access Contact Management SMS Messaging Voice Mail Multi-User Collaboration Two-Way Audio & Video File Sharing Multi-Channel Communication Call Recording Screen Sharing Task Management
VoIP Software 17 selected features Open category ↗ ⌄
IVR/Voice Recognition Call Screening Caller ID Call Routing Call Monitoring Contact Management SIP Trunking Computer Telephony Integration Call Recording Call Center Management Call Transfer Reporting & Statistics Auto-Dialer Automatic Call Distribution Mobile Access Voice Mail Call Tracking
Connected Applications

VirtualPBX Integrations

Integration information is displayed only when approved integration products are available on the profile.

Showing 8 of 12 integrations
Pricing Information

VirtualPBX Pricing

Pricing type, currency, trial availability, payment frequency, destination links, and package-level starting prices.

Pricing Type Per User
Preferred Currency USD ($)
Free Trial Available
Free Version Not available
Payment Frequency Monthly Subscription
Flex
$18 Per Month
Pro
$27 Per Month

Prices shown are profile information and may not include taxes, regional differences, introductory terms, usage limits, or add-ons. Confirm current plans on the vendor website.

Verified User Feedback

VirtualPBX Reviews

Approved reviews submitted through verified Google or LinkedIn reviewer accounts.

Write a VirtualPBX Review ↗
5.0
Based on 2 approved reviews
5 stars 100%
4 stars 0%
3 stars 0%
2 stars 0%
1 star 0%
Monique W.
Monique W. General Manager

Easy and Supportive Phone System Experience

Using VirtualPBX has been a great experience. The system is easy to use, and whenever I have questions or need changes, the support team is always available and helpful. The service has performed reliably, and I have no complaints at all.

Reviewed on April, 2024
Andrew J.
Andrew J. CEO

Years of Consistent and Quality Service

After using this service for nine years, I can confidently say the experience has been outstanding. The products work well, but the level of customer service truly stands out. The only minor limitation is that a few international numbers are not supported, though this has not been a major issue.

Reviewed on March, 2024
Alternative Products

Top VirtualPBX Alternatives

Explore leading products commonly evaluated alongside VirtualPBX.

View All VirtualPBX Alternatives ↗

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8x8 Contact Center

Dialpad

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Frequently Asked Questions

VirtualPBX FAQs

Answers generated from approved profile information, selected options, packages, integrations, support, training, deployment, and devices.

VirtualPBX is an advanced digital workplace software designed to help businesses manage communications, collaboration, and remote work seamlessly. The platform offers cloud-based phone systems, video conferencing, and messaging tools, allowing teams to stay connected and collaborate effectively from anywhere. VirtualPBX integrates with customer relationship management (CRM) systems, enabling businesses to manage customer interactions and track communications in real time. The software’s reporting and analytics features provide insights into call performance, customer interactions, and employee productivity, helping businesses optimize their communication strategies. With its robust communication tools and mobile compatibility, VirtualPBX helps businesses enhance collaboration, improve remote work efficiency, and deliver exceptional customer service.

  • No, VirtualPBX does not offer a free version.

  • Yes, VirtualPBX offers a free trial.

  • No, Credit Card details are not required for the VirtualPBX trial.

  • VirtualPBX offers the following pricing plans & packages:

    Flex

    $18 Per Month

    Pro

    $27 Per Month

  • VirtualPBX supports the following payment frequencies:

    • Monthly Subscription

  • No, VirtualPBX does not offer an API.

  • VirtualPBX can be integrated with the following applications:

    • Salesforce Sales Cloud , Google Workspace , HubSpot CRM , Zoho CRM , Slack , RingCentral Contact Center , Freshdesk , Pipedrive , Microsoft Outlook , Zendesk Suite , Microsoft Teams , Zapier , zoho crm

  • VirtualPBX offers support with the following options:
    • 24x7 Support , Email , Phone , Chat , Knowledge Base , FAQs/Forum

  • VirtualPBX offers training with the following options:
    • Live Online , Webinar , Documentation , Videos

  • VirtualPBX supports the following languages:
    • English

  • Following are the typical users of the VirtualPBX:
    • Self-Employed , Small-Business , Midsize-Business

  • VirtualPBX supports the following deployment:
    • Cloud Hosted

  • VirtualPBX supports the following devices and operating systems:
    • Web-Based , iPhone , Android
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