charles

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User RatingNot rated yet
Starting Price€349 / month
Free TrialNot specified
Free VersionNo
APINot specified
DeploymentCloud Hosted
HeadquartersGermany
✎
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Product Overview

charles Overview

Product description, media, company details, support, training, deployment, customer size, languages, and industries.

About charles

charles is a conversational marketing platform designed to help businesses engage with customers in real-time, delivering personalized interactions that drive conversions. Using artificial intelligence and machine learning, charles enables businesses to automate and optimize customer conversations across channels like live chat, chatbots, email, and messaging apps. The platform provides a suite of tools for lead qualification, customer support, and personalized product recommendations, ensuring that customers receive the right message at the right time. charles integrates seamlessly with CRM systems, e-commerce platforms, and marketing automation tools, providing a unified view of customer interactions. The software allows businesses to automate routine inquiries and provide 24/7 support, reducing response times and enhancing customer satisfaction. With its powerful analytics capabilities, charles tracks engagement metrics, providing insights into customer behavior and helping businesses fine-tune their conversational marketing strategies. By leveraging AI-powered conversations, charles boosts lead generation, improves customer experience, and increases sales.
Company Charles
Founded NA
Headquarters Germany
Employees NA

Support

Email Phone Chat Knowledge Base FAQs/Forum

Training

In-person Live Online Webinar Documentation Videos

Licensing & Deployment

Proprietary Cloud Hosted Web-Based

Typical Customers

Self-Employed Small-Business Midsize-Business
Languages Supported 3 languages available
English German Italian
Industries Served 3 industries available
Consumer Goods Textiles Wholesale
Category-Based Capabilities

charles Features

Each category combines the selected software category, its category-specific description, and the features assigned to that category.

Lead Capture Software 31 selected features Open category ↗ ⌄
Online Forms Lead Qualification CRM Visitor Tracking Conversion Tracking Chat/Messaging Data Extraction Lead Generation Auto-Responders Lead Distribution Event Triggered Actions Multi-Campaign Lead Capture Contact Management Email Marketing Prospecting Tools Lead Segmentation Lead Management Reporting/Analytics Pipeline Management Alerts/Notifications Web Forms Engagement Tracking Customer Segmentation Business Card/Badge Scanning Email Management Social Media Integration Lead Notifications Lead Nurturing Campaign Management Customer Database
Customer Service Software 25 selected features Open category ↗ ⌄
Performance Metrics Appointment Management Real Time Notifications Customer Segmentation Employee Management Queue Management Virtual Assistant Customer History Call Routing SMS Messaging Email Management Voice Mail Call Center Management Knowledge Base Management Multi-Channel Communication Live Chat Activity Tracking Self Service Portal Alerts/Escalation Auto-Responders Support Ticket Management Engagement Tracking Surveys & Feedback Social Media Integration Contact Management
Marketing Automation Software 30 selected features Open category ↗ ⌄
Drip Campaigns Customizable CTAs Email Marketing Engagement Tracking Customizable Forms ROI Tracking Website Visitor Tracking Lead Capture Marketing Calendar Dynamic Content Event Triggered Actions SMS Marketing AB Testing Lead Qualification Data Import/Export Conversion Tracking Social Marketing Landing Pages Template Management Segmentation Campaign Analytics Lead Generation Multi-Channel Communication Sales Analytics Lead Management Multi-Campaign Multi-Channel Marketing Marketing Automation Campaign Management CRM
Email Marketing Software 30 selected features Open category ↗ ⌄
Template Management Event Triggered Actions AB Testing Image Library Email Tracking Click Tracking Contact Database Dynamic Content Auto-Responders CRM Subscriber Management WYSIWYG Editor Campaign Analytics Contact Management CAN SPAM Compliance Customer Segmentation Multi-Channel Marketing List Management Spam Blocker Drag & Drop Campaign Scheduling Lead Capture Drip Campaigns Landing Pages/Web Forms Engagement Tracking Multi-Campaign eCommerce Integration Customer Journey Mapping GDPR Compliance ROI Tracking
Lead Generation Software 31 selected features Open category ↗ ⌄
Pipeline Management Lead Qualification Contact Management Email Marketing Web Forms Lead Capture Contact Database CRM Activity Tracking Event Triggered Actions Campaign Planning Lead Segmentation Lead Management Customer Segmentation Chat/Messaging Prospecting Tools Campaign Management Engagement Tracking Auto-Responders Social Media Integration Conversion Tracking Multi-Channel Marketing Lead Nurturing Email Management Campaign Analytics Drip Campaigns Landing Pages Multi-Campaign Lead Verification Forms Management Lead Scoring
Team Communication Software 25 selected features Open category ↗ ⌄
File Sharing Document Management Meeting Management Progress Tracking Real-Time Chat Mobile Access Search/Filter Content Management Discussions/Forums Real Time Updates Reminders Surveys & Feedback Video Conferencing Drag & Drop @mentions Alerts/Notifications Collaboration Tools Access Controls/Permissions Audio Calls Task Management Calendar Management Contact Management Project Management File Management Email Management
Live Chat Software 24 selected features Open category ↗ ⌄
Transfers/Routing Document Storage Mobile Access Search/Filter Single Sign On Support Ticket Management Screen Sharing Reporting/Analytics Proactive Chat Auto-Responders Multi-Channel Communication Real Time Notifications Offline Form Collaboration Tools CRM Interaction Tracking Transcripts/Chat History Contact Management Geotargeting Chat/Messaging File Sharing Canned Responses Email Management Surveys & Feedback
Customer Engagement Software 22 selected features Open category ↗ ⌄
Churn Management Engagement Tracking Email Management Social Media Integration CRM Multi-Language Real Time Analytics Campaign Management Content Management Event Triggered Actions Feedback Management Multi-Channel Communication Customer Database Surveys & Feedback Customer Experience Management Communication Management Live Chat Customer Segmentation Visual Analytics Customer History Customer Portal Sentiment Analysis
Social CRM Software 29 selected features Open category ↗ ⌄
Lead Capture Customer Support Lead Nurturing Activity Dashboard Data Visualization Brand Tracking Contact Management Customer Engagement Social Media Monitoring Social Promotion Sales Pipeline Management Email Marketing Reporting/Analytics Tagging Communication Management Audience Targeting Marketing Automation Calendar Management Content Management Sentiment Analysis Task Management Customer Database Social Media Integration Live Chat Email Tracking CRM Customer Social Profiles Collaboration Tools Engagement Tracking
SMS Marketing Software 31 selected features Open category ↗ ⌄
Contact Management Interaction Tracking Text-to-Win Mobile Keywords SMS Messaging Message Personalization Campaign Management Customer Segmentation Multi-Campaign Automated Responses Reporting/Analytics Communication Management Scheduled Messaging Polls/Voting Mass Texting MMS Contact Database Chat/Messaging Campaign Planning 2-Way Messaging Live Chat Engagement Tracking Mobile Coupons SMS Marketing Alerts/Notifications Compliance Management Reputation Management Multi-Language QR Codes Reminders Open Rate Tracking
Chatbot Software 17 selected features Open category ↗ ⌄
Natural Language Processing Automated Responses Virtual Assistant Chatbot AI/Machine Learning Query Suggestions Customer Support Language Detection Pre-Configured Bot Code-free Development Automated Routing Augmented Analytics Transfers/Routing Lead Qualification Customizable Branding Lead Capture For Sales/Marketing
Contact Center Software 11 selected features Open category ↗ ⌄
Automated Routing Quality Management Queue Management IVR/Voice Recognition Computer Telephony Integration Collaboration Tools Agent Interface Chatbot Auto-Dialer Reporting/Analytics Workforce Management
Conversational AI Platform Software 13 selected features Open category ↗ ⌄
Contextual Guidance Live Chat Multi-Channel Communication Pre-Configured Bot For Developers Multi-Language Code-free Development Speech Synthesis Sentiment Analysis Speech Recognition Intent Recognition Reporting/Analytics Chatbot
Conversational Marketing Platform Software 12 selected features Open category ↗ ⌄
Product Recommendations Multi-Channel Communication SMS Messaging Group Messaging Video Chat Human Handover Email Automation Audience Targeting Lead Distribution Chatbot Appointment Scheduling Lead Qualification
Customer Communications Management Software 19 selected features Open category ↗ ⌄
Template Management Workflow Management Third-Party Integrations CRM Interaction Tracking Content Management Activity Dashboard On-Demand Communications Personalization Multi-Channel Communication Interactive Content Video Support Customer Database Chat/Messaging Reporting & Statistics Batch Communications Customer History Alerts/Notifications Feedback Management
Direct Mail Automation Software 13 selected features Open category ↗ ⌄
Mailing List Scrubbing Response Alerts Event Triggered Actions Mailing Services Integration Delivery Tracking Mailer Templates Printing Services Integration Mailing List Purchasing Reporting/Analytics A/B Testing Design Management Data Import/Export Campaign Management
Lead Nurturing Software 10 selected features Open category ↗ ⌄
A/B Testing Performance Metrics Lead Notifications Lead Segmentation Personalization Lead Qualification Lead Capture Drip Campaigns Campaign Management Pipeline Management
Mobile Marketing Software 13 selected features Open category ↗ ⌄
Text-to-Win Push Notifications Mobile Access SMS Marketing Customizable Templates Engagement Tracking Activity Dashboard Email Marketing Campaign Management Contact Management Customer Segmentation Campaign Analytics Autoresponders
Customer Support Software 11 selected features Open category ↗ ⌄
Queue Management Email Management Service Level Agreement (SLA) Management CRM Live Chat Knowledge Base Management Customer Database Reporting/Analytics Multi-Channel Communication Inventory Management Chatbot
CRM Software 28 selected features Open category ↗ ⌄
Referral Tracking Mobile Access Lead Qualification Contact Database Sales Pipeline Management Territory Management Quotes/Estimates Customizable Fields Calendar/Reminder System Marketing Automation Task Management Interaction Tracking Social Media Integration Pipeline Management Lead Capture Forecasting Contact Management Email Management Lead Generation Workflow Management Activity Dashboard Internal Chat Integration Segmentation Alerts/Notifications Document Storage Lead Management Reporting/Analytics Data Import/Export
Pricing Information

charles Pricing

Pricing type, currency, trial availability, payment frequency, destination links, and package-level starting prices.

Pricing Type Usage Based
Preferred Currency EUR (€)
Free Trial NA
Free Version NA
Payment Frequency Monthly Subscription
Basic
€349 Per Month

Prices shown are profile information and may not include taxes, regional differences, introductory terms, usage limits, or add-ons. Confirm current plans on the vendor website.

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Frequently Asked Questions

charles FAQs

Answers generated from approved profile information, selected options, packages, integrations, support, training, deployment, and devices.

charles is a conversational marketing platform designed to help businesses engage with customers in real-time, delivering personalized interactions that drive conversions. Using artificial intelligence and machine learning, charles enables businesses to automate and optimize customer conversations across channels like live chat, chatbots, email, and messaging apps. The platform provides a suite of tools for lead qualification, customer support, and personalized product recommendations, ensuring that customers receive the right message at the right time. charles integrates seamlessly with CRM systems, e-commerce platforms, and marketing automation tools, providing a unified view of customer interactions. The software allows businesses to automate routine inquiries and provide 24/7 support, reducing response times and enhancing customer satisfaction. With its powerful analytics capabilities, charles tracks engagement metrics, providing insights into customer behavior and helping businesses fine-tune their conversational marketing strategies. By leveraging AI-powered conversations, charles boosts lead generation, improves customer experience, and increases sales.

  • No, charles does not offer a free version.

  • Yes, charles offers a free trial.

  • No, Credit Card details are not required for the charles trial.

  • charles offers the following pricing plans & packages:

    Basic

    €349 Per Month

  • charles supports the following payment frequencies:

    • Monthly Subscription

  • No, charles does not offer an API.

  • charles offers support with the following options:
    • Email , Phone , Chat , Knowledge Base , FAQs/Forum

  • charles offers training with the following options:
    • In-person , Live Online , Webinar , Documentation , Videos

  • charles supports the following languages:
    • German , English , Italian

  • Following are the typical users of the charles:
    • Self-Employed , Small-Business , Midsize-Business

  • charles supports the following deployment:
    • Cloud Hosted

  • charles supports the following devices and operating systems:
    • Web-Based
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