| 01Pet & Owner Profiles |
Stores customer contact details alongside each pet’s breed, age, coat type, health notes, behavior, grooming history, and service preferences. |
Create Owner Profile→
Add Pet Details→
Record Health & Grooming Notes→
Maintain Visit History
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Multiple pets under one customer account
Breed, coat, temperament, allergy, and health fields
Complete grooming and appointment history
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| 02Online Booking & Appointment Scheduling |
Lets staff or customers schedule grooming appointments based on service duration, groomer availability, pet type, and business rules. |
Select Pet & Service→
Check Groomer Availability→
Choose Time Slot→
Confirm Appointment
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Online self-booking and staff-assisted scheduling
Service duration, buffers, and availability rules
Recurring appointments, rescheduling, and waitlists
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| 03Grooming Services & Package Management |
Organizes baths, haircuts, nail care, deshedding, specialty treatments, add-ons, packages, and pricing for different pets and service combinations. |
Create Grooming Service→
Set Duration & Price→
Add Packages / Add-Ons→
Assign to Booking
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Pricing by breed, size, coat, or service complexity
Packages, add-ons, memberships, and custom services
Flexible duration and staff requirements by service
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| 04Groomer Scheduling & Workload Management |
Coordinates groomer shifts, availability, assigned pets, appointment capacity, and daily workload to reduce scheduling conflicts and idle time. |
Set Groomer Availability→
Assign Appointments→
Balance Daily Workload→
Update Schedule in Real Time
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Individual groomer calendars and shift management
Capacity limits by service, pet size, or groomer skill
Drag-and-drop reassignment and conflict detection
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| 05Grooming Notes & Style Preferences |
Records haircut instructions, blade or comb settings, coat condition, customer preferences, photos, and special handling notes for consistent future visits. |
Review Previous Groom→
Record Style Instructions→
Add Photos & Notes→
Reuse at Future Visit
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Detailed cut, coat, product, and styling notes
Before-and-after photo storage
Persistent preferences visible to any authorized groomer
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| 06Check-In, Vaccination & Safety Records |
Supports arrival workflows and records vaccinations, health alerts, behavior concerns, waivers, emergency contacts, and handling instructions before grooming begins. |
Check Pet In→
Verify Health / Vaccine Records→
Review Safety Notes→
Approve for Grooming
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Vaccination expiration and document tracking
Behavior, allergy, medical, and emergency alerts
Digital waivers, consent forms, and signatures
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| 07Customer Communication & Reminders |
Sends appointment confirmations, reminders, pickup notices, service updates, and follow-up messages to pet owners through supported communication channels. |
Trigger Appointment Event→
Send Automated Message→
Customer Confirms / Responds→
Update Booking Status
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SMS, email, and app notification support
Appointment, ready-for-pickup, and follow-up templates
Two-way communication and message history
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| 08POS, Invoicing & Payments |
Calculates service charges, add-ons, retail purchases, discounts, tips, taxes, deposits, and payments at checkout. |
Complete Grooming Service→
Add Services & Retail Items→
Generate Invoice→
Collect Payment & Tip
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Card, cash, contactless, online, and saved-payment options
Deposits, tips, discounts, packages, and gift cards
Refunds, receipts, taxes, and end-of-day reconciliation
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| 09Retail Inventory & Grooming Supplies |
Tracks shampoos, grooming products, accessories, treats, and retail merchandise so businesses can monitor stock and sell products alongside services. |
Add Product / Supply→
Track Stock Movement→
Sell / Use Inventory→
Reorder when Needed
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Retail and internal-use inventory tracking
Low-stock alerts, purchase orders, and vendor records
Barcode, SKU, cost, price, and margin tracking
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| 10Grooming Analytics & Integrations |
Tracks bookings, revenue, repeat visits, groomer productivity, service mix, and customer retention while connecting grooming operations with other business tools. |
Aggregate Grooming Data→
Analyze Business KPIs→
Connect External Systems→
Improve Grooming Operations
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Revenue, booking, retention, service, and groomer reports
Accounting, payment, calendar, marketing, and payroll integrations
APIs, exports, dashboards, permissions, and multi-location reporting
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