| 01Found Item Intake & Registration |
Creates a digital record when staff receive recovered property and captures the details needed to identify, store, and return the item. |
Receive Found Item→
Enter Item Details→
Add Photo / Reference Number→
Save Item Record
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Custom fields by item category and location
Photo capture, barcode, QR code, or reference-number support
Fast intake from desktop and mobile devices
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| 02Lost Item Reporting |
Lets customers, visitors, passengers, employees, or guests submit detailed reports about missing belongings through staff-assisted or self-service forms. |
Submit Lost Item Report→
Describe Item & Loss Details→
Record Contact Information→
Create Searchable Claim
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Public-facing and staff-assisted reporting options
Fields for date, location, category, brand, color, and identifying details
Duplicate-report and incomplete-submission handling
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| 03Automated Lost-to-Found Matching |
Compares lost-item reports with recovered-item records to identify likely matches based on descriptions, categories, dates, locations, and other attributes. |
Receive Lost / Found Record→
Compare Item Attributes→
Rank Potential Matches→
Review Likely Match
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Matching by category, location, date, description, and identifying attributes
Configurable confidence or match-score thresholds
Manual review before notifying or releasing an item
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| 04Item Search & Inventory Tracking |
Maintains a searchable inventory of recovered items and shows where each item is stored, its current status, and how long it has been held. |
Register Found Item→
Assign Storage Location→
Track Status & Movement→
Retrieve Item When Needed
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Search by item type, date, location, status, and reference number
Shelf, locker, bin, room, or facility location tracking
Movement history when items transfer between storage locations
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| 05Ownership Verification & Claim Validation |
Helps staff verify that a claimant can accurately identify the recovered property before it is released or shipped. |
Identify Potential Owner→
Request Verification Details→
Compare with Item Record→
Approve / Reject Claim
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Custom verification questions and hidden item details
ID, receipt, serial number, or other proof capture where appropriate
Approval controls for valuable or sensitive items
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| 06Chain of Custody & Item Status History |
Tracks who received, handled, moved, verified, released, shipped, or disposed of each item from intake through final resolution. |
Register Item Custody→
Record Staff / Location Changes→
Track Claim & Release Actions→
Preserve Complete History
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Time-stamped handling and custody records
User attribution for movement, edits, and release
Audit history that remains available after case closure
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| 07Claimant Communication & Notifications |
Keeps claimants informed when reports are received, possible matches are found, more information is needed, or an item is ready for return. |
Claim Status Changes→
Trigger Message→
Send Update to Claimant→
Record Communication History
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Email, SMS, or supported messaging channels
Configurable templates and status-based notifications
Complete communication history tied to each claim
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| 08Return, Pickup & Shipping Management |
Coordinates how verified property is returned through onsite pickup, authorized representatives, courier services, or shipping. |
Approve Ownership Claim→
Select Return Method→
Confirm Pickup / Arrange Shipment→
Mark Item Returned
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Pickup scheduling and authorized-recipient controls
Shipping label, carrier, and tracking support where needed
Proof of collection, delivery, or claimant acknowledgment
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| 09Retention, Disposal & Unclaimed Item Workflows |
Tracks how long property has been held and manages unclaimed items according to organizational retention, donation, disposal, or transfer policies. |
Monitor Item Age→
Reach Retention Threshold→
Approve Final Disposition→
Donate / Dispose / Transfer Item
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Configurable retention periods by item type
Alerts before disposal or donation dates
Documented approval and final disposition history
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| 10Lost & Found Reporting & Integrations |
Analyzes lost reports, recovered property, return rates, processing times, locations, and item categories while connecting lost-and-found workflows with related systems. |
Aggregate Item & Claim Data→
Analyze Trends & Recovery Rates→
Connect Operational Systems→
Improve Recovery Operations
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Found, claimed, returned, aging, and disposal reports
Multi-location reporting for airports, hotels, venues, campuses, or enterprises
APIs, exports, SSO, shipping, CRM, and notification integrations
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