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Top Epicor Service CRM Alternatives & Competitors
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Last Updated: August 26, 2026
Popular Alternative Software
All Competitors and Alternatives to Epicor Service CRM
Best Paid & Free Alternatives for Epicor Service CRM
Freshdesk GoReminders HoneyBook Kangaroo LiveAgent Marketing 360 Thryv Weave Bitrix24 EngageBay CRM
SW Recommended
Delight your customers with omnichannel support solutions that drive meaningful conversations across channels.
Overview
Freshdesk is a cloud-based customer service software offering a suite of tools to streamline support processes. It features a multi-channel ticketing system, allowing teams to manage conversations from email, chat, phone, and social media in one place. The software includes automation tools to assign tickets to the right agents and prioritize urgent issues. Freshdesk's self-service options, like k... Read more about Freshdesk
Problem It Solves
-
Streamlining Customer Support And Enhancing Communication Efficiency
Core Use Cases
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Manage Customer Inquiries
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Automate Support Tasks
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Track Support Metrics
-
Collaborate With Team Members
-
Customize Support Workflows
Target Users
-
Customer Support Agents
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Support Team Managers
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IT Service Desk Teams
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Sales And Marketing Teams
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Small To Medium-sized Businesses
Industry Fit
-
Customer Support
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IT Services
-
Retail
-
Healthcare
-
Education
-
E-commerce
Key Features
-
Ticket Management
-
Multi-channel Support
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Automation Tools
-
Self-service Portal
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Reporting And Analytics
-
Customizable Workflows
USP
-
Effortless Customer Support With Seamless Multichannel Integration
Pros
-
Ticket management stays organized even across multiple support channels
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Free plan actually includes useful features for small teams
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Automations handle repetitive tasks without requiring technical knowledge
-
AI-powered suggestions help agents resolve tickets noticeably faster
-
Clean agent interface reduces onboarding time to under a week
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Collision detection prevents two agents from working same ticket simultaneously
-
Reporting dashboards give managers clear visibility into team performance
-
Scales comfortably from startup size up to enterprise support operations
Cons
-
Reporting depth falls short for analytics-driven support teams
-
Free plan limits become restrictive as ticket volume grows
-
Workflow automation struggles when conditional logic gets genuinely complex
-
Switching between Freshworks products adds unexpected friction mid-workflow
Pricing
Growth
₹999 Per Month
Pro
₹3,599 Per Month
Pro + AI Copilot
₹5,998 Per Month
Enterprise
₹5,699 Per Month
14 Days
₹999 Per month
United States
Overview
GoReminders is a user-friendly appointment reminder and scheduling tool designed to simplify the booking process for businesses. With its intuitive interface, businesses can effortlessly schedule appointments and send automated reminders to clients via text or email. The platform's calendar integration ensures accurate scheduling and reduces the risk of conflicts. GoReminders also offers flexibili... Read more about GoReminders
Pricing
STARTER
$8 Per Month
Pro
$24 Per Month
14 Days
$8 Per month
United States
The all-in-one clientflow platform for those who do it all
4.9
(14 Reviews)Overview
HoneyBook is a client relationship management and business management software built for freelancers and service-based businesses that want to manage clients, projects, and payments from a single system. It combines CRM tools, proposals, contracts, invoicing, scheduling, and payment processing so businesses can organize their entire client workflow without relying on multiple disconnected tools. B... Read more about HoneyBook
Problem It Solves
-
Streamlining Project Management And Client Communication For Creative Professionals
Core Use Cases
-
Manage Client Bookings
-
Streamline Project Workflows
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Automate Invoicing And Payments
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Track Expenses
-
Communicate With Clients
Target Users
-
Freelancers
-
Small Business Owners
-
Creative Entrepreneurs
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Event Planners
-
Photographers
Industry Fit
-
Event Planning
-
Photography
-
Graphic Design
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Consulting
-
Marketing
-
Creative Services
Key Features
-
Project Management Tools
-
Client Communication
-
Invoicing And Payments
-
Contract Templates
-
Scheduling And Calendar Integration
USP
-
Streamline Your Business With HoneyBook's All-in-one Platform
Popular Integrations
Pros
-
Client communication and contracts live in one clean workspace
-
Automated workflows cut repetitive admin tasks down significantly
-
Proposals, invoices, and payments handled without switching tools
-
Freelancers get a polished client experience without enterprise complexity
-
Online payment collection works smoothly with multiple payment options
-
Built-in scheduling removes the back-and-forth of booking meetings
-
Project pipeline gives a clear visual of every active client
-
Mobile app keeps business moving even away from the desk
Cons
-
Automation workflows hit real limits with complex multi-step client scenarios
-
Reporting tools lack depth for data-driven business decision making
-
Pricing jumps feel significant once teams scale beyond solo use
-
Mobile experience loses some functionality compared to the full desktop version
Pricing
Starter
$29 Per Month
Essential
$49 Per Month
Premium
$109 Per Month
Available
$29 Per month
United States
Overview
Kangaroo is an intuitive SMS marketing software designed to help businesses reach their audience directly through targeted text message campaigns. The platform allows marketers to create, schedule, and send SMS campaigns to customer lists, providing a fast and effective way to engage with customers. Kangaroo’s easy-to-use interface offers features like list segmentation, personalized messaging, ... Read more about Kangaroo
Popular Integrations
Pros
-
Loyalty tiers and points system feel genuinely well-thought-out
-
Omnichannel reach covers in-store, online, and mobile in one place
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White-label options let brands keep their identity front and center
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Analytics dashboard gives actionable customer behavior data, not just vanity metrics
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Small businesses can launch a working loyalty program under 30 minutes
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Gamification tools like spin-to-win keep customers engaged beyond basic points
-
Referral campaigns are built-in, no third-party workarounds needed
-
Multilocation support handles franchise-style businesses without juggling separate accounts
Cons
-
Loyalty tier customization requires more technical know-how than expected
-
Advanced analytics features reserved for higher-tier subscription plans
-
Smaller businesses may find the pricing structure climbs quickly
-
Onboarding new staff to the platform takes meaningful time
Pricing
Attract
$59 Per Month
Available
$59 Per month
Canada
Overview
LiveAgent tends to get overlooked next to bigger names, but it actually packs in more channels than most help desk tools bother with. Email, live chat, phone, social media, and even a built in call center, all inside one dashboard. For teams that talk to customers across a lot of different platforms, that's a real time saver instead of stitching five tools together.<div><br></div><div>What stands ... Read more about LiveAgent
Problem It Solves
-
Streamlines Customer Support Communication And Enhances Response Efficiency
Core Use Cases
-
Manage Customer Inquiries
-
Streamline Support Processes
-
Enhance Team Collaboration
-
Track Customer Interactions
-
Automate Routine Tasks
Target Users
-
Small To Medium-sized Businesses
-
Customer Support Teams
-
Sales Teams
-
IT Help Desks
-
E-commerce Companies
Industry Fit
-
E-commerce
-
Telecommunications
-
Healthcare
-
Finance
-
Retail
-
Travel
Key Features
-
Ticket Management
-
Real-time Chat
-
Call Center Support
-
Customer Analytics
-
Social Media Integration
USP
-
Seamless Customer Support With Real-time Chat And Ticketing
Popular Integrations
Pros
-
Handles email, chat, calls, and social in one place
-
Ticket management keeps every customer conversation organized and easy to track
-
Built-in call center feature saves cost on third-party phone tools
-
Social media integrations pull messages directly into the agent dashboard
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Affordable pricing tiers make it accessible for small support teams
-
Canned responses cut down repetitive typing on common customer questions
-
Real-time chat widget is quick to deploy on any website
-
Reporting gives clear visibility into agent performance and response times
Cons
-
Social media channel setup requires more configuration steps than expected
-
Reporting depth falls short for teams needing advanced social analytics
-
Pricing climbs noticeably once higher-tier social features unlock
-
Managing multiple brand inboxes feels cluttered without careful organization
Pricing
Small business
$15 Per Month
Medium business
$29 Per Month
Large business
$49 Per Month
Enterprise
$69 Per Month
30 Days
$15 Per month
Slovakia
Overview
Marketing 360 is a versatile software designed for small to medium-sized businesses, offering a comprehensive suite of marketing tools. It streamlines digital marketing with its user-friendly interface, allowing users to manage social media, create websites, and track SEO performance all in one place. The software features powerful analytics, providing insights into customer behavior and campaign ... Read more about Marketing 360
Problem It Solves
-
Streamlining Marketing Efforts For Small Businesses To Maximize Reach And Efficiency
Core Use Cases
-
Enhance Brand Visibility
-
Generate Leads
-
Optimize Marketing Campaigns
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Track Performance Metrics
-
Engage With Customers
Target Users
-
Small Business Owners
-
Marketing Managers
-
Digital Marketing Agencies
-
Entrepreneurs
-
E-commerce Businesses
Industry Fit
-
Retail
-
Healthcare
-
Real Estate
-
Professional Services
-
E-commerce
-
Hospitality
Key Features
-
User-friendly Interface
-
Real-time Analytics
-
Customizable Templates
-
Multi-channel Integration
-
Automated Reporting
USP
-
Empower Your Brand With Innovative Marketing Solutions
Pros
-
All-in-one platform covers ads, CRM, email, and social tools
-
Built-in marketing team removes the need to hire separately
-
Small businesses get enterprise-level marketing support at accessible pricing
-
The Nurture marketing feature keeps leads warm without manual effort
-
Real-time analytics dashboard shows campaign performance across every channel
-
Natural Listings tool helps improve organic search rankings over time
-
Dedicated account managers give personalized guidance beyond just software access
-
Content marketing and design services come bundled inside the platform
Cons
-
Bundled platform means paying for tools you may never use
-
Analytics dashboard takes time to navigate without prior onboarding
-
Smaller businesses may find the pricing climbs faster than expected
-
Heavy reliance on their managed services limits hands-on control
NA
Contact Vendor
United States
Small Business Software & CRM System for Small Business
Overview
Thryv is a comprehensive business management platform created for small businesses. It combines essential tools like CRM, marketing automation, and appointment scheduling in one user-friendly interface. With Thryv, businesses can easily manage customer relationships, streamline communication, and boost their online presence. The platform includes features like online booking, allowing clients to s... Read more about Thryv
Problem It Solves
-
Streamlining Business Operations And Improving Customer Engagement For Small Businesses
Core Use Cases
-
Streamline Appointment Scheduling
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Enhance Customer Communication
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Manage Online Presence
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Automate Marketing Campaigns
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Simplify Payment Processing
Target Users
-
Small Business Owners
-
Service-based Businesses
-
Entrepreneurs
-
Local Business Managers
-
Independent Professionals
Industry Fit
-
Healthcare
-
Home Services
-
Automotive
-
Professional Services
-
Beauty And Wellness
Key Features
-
Appointment Scheduling
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Customer Relationship Management
-
Online Presence Management
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Marketing Automation
-
Payment Processing
USP
-
Streamline Your Business With Thryv's All-in-one Management Software
Popular Integrations
Pros
-
All-in-one small business platform covering CRM, billing, and scheduling
-
Customer communication hub keeps emails, texts, and calls in one place
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Built specifically for local service businesses, not generic enterprise teams
-
Appointment booking syncs directly with staff calendars without manual updates
-
Online reputation management lets owners respond to reviews from one dashboard
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Payment processing and invoicing live inside the same platform as client records
-
Marketing automation handles follow-ups so owners focus on actual work
Cons
-
Reporting depth falls short for data-driven business owners
-
All-in-one approach means no single feature truly excels
-
Pricing climbs noticeably as team size and features grow
-
Smaller businesses may outgrow the rigid workflow structure quickly
Pricing
Kickstart
$646 Per Month
Ignite
$881 Per Month
Accelerate
$1,475 Per Month
Available
$646 Per month
United States
All-in-one communication platform for small business
Overview
Weave is a comprehensive communication platform developed for small and medium-sized businesses, particularly in the healthcare and dental industries. Its standout feature is the seamless integration of multiple communication tools – from phone systems to text messaging and emails – all in one place. Weave excels in automating appointment reminders and confirmations, significantly reducing no-... Read more about Weave
NA
Contact Vendor
United States
Overview
Bitrix24 is a versatile business management platform designed to streamline tasks and boost team collaboration. It serves as a centralized hub, integrating tools for communication, project management, and customer relationship management. With features like file sharing, automation, calendars, and task tracking, Bitrix24 simplifies daily operations for businesses of all sizes. Its user-friendly in... Read more about Bitrix24
Problem It Solves
-
Streamlines Team Collaboration And Customer Relationship Management In One Platform
Core Use Cases
-
Manage Projects
-
Collaborate With Teams
-
Automate Workflows
-
Track Sales
-
Communicate With Clients
Target Users
-
Small Business Owners
-
Project Managers
-
Sales Teams
-
HR Professionals
-
Customer Support Teams
Industry Fit
-
Real Estate
-
Healthcare
-
Education
-
Retail
-
Marketing
-
Construction
Key Features
-
Collaboration Tools
-
CRM Integration
-
Task Management
-
Document Sharing
-
Communication Platform
-
Workflow Automation
USP
-
Streamline Your Business With All-in-one Collaboration And CRM Platform
Popular Integrations
Pros
-
Free plan covers surprisingly large teams without feature gating
-
Built-in absence calendar keeps everyone's time-off visible at a glance
-
HR and project tools live under one roof
-
Approval workflows handle leave requests without external tools
-
Mobile app lets employees submit absences from anywhere
-
Workload tracking helps managers spot coverage gaps before they happen
-
Self-hosted option appeals to companies with strict data policies
Cons
-
Absence tracking setup feels buried within Bitrix24's broader HR tools
-
Free plan limitations surface quickly for teams managing multiple departments
-
Reporting on absences lacks the depth HR-focused teams often need
-
Mobile experience for absence requests feels noticeably clunkier than desktop
Pricing
Basic
$24.99 Per Month
Standard
$62.63 Per Month
Professional
$125.36 Per Month
Enterprise
$250.83 Per Month
15 Days
$24.99 Per month
United States
All-in-One CRM - Marketing, Sales & Support Software
Overview
EngageBay CRM is a comprehensive software solution tailored to enhance customer relationship management for businesses of all sizes. It serves as a centralized platform, simplifying the organization and nurturing of customer interactions, marketing efforts, and sales activities. With EngageBay CRM, you can efficiently manage leads, track customer interactions, and automate marketing campaigns, all... Read more about EngageBay CRM
Problem It Solves
-
Streamlines Customer Relationship Management For Small Businesses To Boost Sales And Engagement
Core Use Cases
-
Manage Customer Relationships
-
Automate Marketing Campaigns
-
Track Sales Leads
-
Analyze Customer Data
-
Streamline Support Processes
Target Users
-
Small Business Owners
-
Marketing Professionals
-
Sales Teams
-
Customer Support Representatives
-
Startup Founders
Industry Fit
-
Marketing
-
Sales
-
E-commerce
-
Real Estate
-
Healthcare
-
Education
Key Features
-
Contact Management
-
Email Marketing Automation
-
Sales Pipeline Tracking
-
Customer Support Ticketing
-
Lead Scoring
-
Analytics And Reporting
USP
-
Streamline Customer Interactions And Boost Sales Effortlessly
Popular Integrations
Pros
-
All-in-one CRM keeps sales, marketing, and support under one roof
-
Contact timelines show every interaction clearly without digging through notes
-
Free plan is genuinely usable, not just a stripped-down teaser
-
Social media profiles attach directly to contact records with context
-
Affordable pricing tiers make it accessible for bootstrapped startups
-
Built-in email sequences eliminate the need for a separate tool
-
Pipeline views update in real time as deals move forward
-
Smaller teams get enterprise-level CRM features without the enterprise price tag
Cons
-
Reporting depth falls short for data-driven sales teams
-
Free plan limits become restrictive as contacts grow
-
All-in-one approach means no single area feels truly polished
-
Navigating between CRM and marketing modules adds unnecessary friction
Pricing
BASIC
$12.74 Per Month
Available
$12.74 Per month
United States
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FAQs About Epicor Service CRM Alternatives
Yes! Depending on the product, you may find:
- Free Trial options like Freshdesk, Bitrix24, Thryv, HoneyBook, LiveAgent, EngageBay CRM, Kangaroo and GoReminders (test premium features before subscribing).
These no-cost or low-cost alternatives can be ideal for startups and small businesses with budget constraints, but often come with feature limitations or usage caps. Always check each option’s details to ensure it fits your specific needs.