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Top Epicor Service CRM Alternatives & Competitors

Finding the right software for your business can be challenging, and while Epicor Service CRM is a popular choice, it may not be the perfect fit for everyone. If you're exploring Epicor Service CRM alternatives, you're in the right place. We’ve compiled a list of the top competitors that offer similar features, pricing, and benefits. Compare the best alternatives to Epicor Service CRM and discover the ideal solution tailored to your needs.
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All Competitors and Alternatives to Epicor Service CRM

Explore each Epicor Service CRM alternative through its overview and available details on use cases, buyer fit, key features, integrations, pros and cons, and pricing. When a comparison is available, open a side-by-side view with Epicor Service CRM for a closer evaluation.

#1

Kangaroo

🏆 SW Recommended
★★★★★ 5.0 2 Reviews
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Overview

Kangaroo is an intuitive SMS marketing software designed to help businesses reach their audience directly through targeted text message campaigns. The platform allows marketers to create, schedule, and send SMS campaigns to customer lists, providing a fast and effective way to en...

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Free TrialAvailable Starting Price$59 Per month HeadquartersCanada
#2

LiveAgent

🏆 SW Recommended

Simple Customer Support Software for Teams

★★★★☆ 4.9 20 Reviews
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Overview

LiveAgent tends to get overlooked next to bigger names, but it actually packs in more channels than most help desk tools bother with. Email, live chat, phone, social media, and even a built in call center, all inside one dashboard. For teams that talk to customers across a lot of...

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Free Trial30 Days Starting Price$15 Per month HeadquartersSlovakia
#3

Marketing 360

🏆 SW Recommended

#1 Marketing Platform® for Small Business

★★★★☆ 4.6 14 Reviews
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Overview

Marketing 360 is a versatile software designed for small to medium-sized businesses, offering a comprehensive suite of marketing tools. It streamlines digital marketing with its user-friendly interface, allowing users to manage social media, create websites, and track SEO perform...

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Free TrialNot provided Starting PriceContact Vendor HeadquartersUnited States
#4

Thryv

🏆 SW Recommended

Small Business Software & CRM System for Small Business

No approved reviews yet. Be the first to review
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Overview

Thryv is a comprehensive business management platform created for small businesses. It combines essential tools like CRM, marketing automation, and appointment scheduling in one user-friendly interface. With Thryv, businesses can easily manage customer relationships, streamline c...

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Free TrialAvailable Starting Price$646 Per month HeadquartersUnited States
#5

Weave

All-in-one communication platform for small business

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Overview

Weave is a comprehensive communication platform developed for small and medium-sized businesses, particularly in the healthcare and dental industries. Its standout feature is the seamless integration of multiple communication tools – from phone systems to text messaging and email...

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Free TrialNot provided Starting PriceContact Vendor HeadquartersUnited States
#6

Bitrix24

🏆 SW Recommended

Bitrix24. Your ultimate workspace.

★★★★☆ 4.9 2 Reviews
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Overview

Bitrix24 is a versatile business management platform designed to streamline tasks and boost team collaboration. It serves as a centralized hub, integrating tools for communication, project management, and customer relationship management. With features like file sharing, automati...

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Free Trial15 Days Starting Price$24.99 Per month HeadquartersUnited States
#7

EngageBay CRM

🏆 SW Recommended

All-in-One CRM - Marketing, Sales & Support Software

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Overview

EngageBay CRM is a comprehensive software solution tailored to enhance customer relationship management for businesses of all sizes. It serves as a centralized platform, simplifying the organization and nurturing of customer interactions, marketing efforts, and sales activities....

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Free TrialAvailable Starting Price$12.74 Per month HeadquartersUnited States
#8

Freshdesk

🏆 SW Recommended

Delight your customers with omnichannel support solutions that drive meaningful conversations across channels.

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Overview

Freshdesk is a cloud-based customer service software offering a suite of tools to streamline support processes. It features a multi-channel ticketing system, allowing teams to manage conversations from email, chat, phone, and social media in one place. The software includes autom...

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Free Trial14 Days Starting Price₹999 Per month HeadquartersUnited States
#9

GoReminders

An Easy To Use Appointment Reminder System

★★★★★ 5.0 2 Reviews
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Overview

GoReminders is a user-friendly appointment reminder and scheduling tool designed to simplify the booking process for businesses. With its intuitive interface, businesses can effortlessly schedule appointments and send automated reminders to clients via text or email. The platform...

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Free Trial14 Days Starting Price$8 Per month HeadquartersUnited States
#10

HoneyBook

🏆 SW Recommended

The all-in-one clientflow platform for those who do it all

★★★★☆ 4.9 14 Reviews
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Overview

HoneyBook is a client relationship management and business management software built for freelancers and service-based businesses that want to manage clients, projects, and payments from a single system. It combines CRM tools, proposals, contracts, invoicing, scheduling, and paym...

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Free TrialAvailable Starting Price$29 Per month HeadquartersUnited States

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FAQs About Epicor Service CRM Alternatives

What are the best alternatives to Epicor Service CRM?
Some of the best alternatives to Epicor Service CRM include Freshdesk, Bitrix24, Thryv, HoneyBook, LiveAgent, Marketing 360, Weave, EngageBay CRM, Kangaroo and GoReminders. These alternatives offer similar features, better pricing, and more flexibility depending on your business needs.
Why should I consider alternatives to Epicor Service CRM?
There are various reasons why users look for alternatives to Epicor Service CRM, such as pricing concerns, missing features, better integration options, or improved customer support. Exploring alternative solutions ensures that businesses find the best fit for their specific requirements.
Are there free alternatives to Epicor Service CRM?

Yes! Depending on the product, you may find:

  • Free Trial options like Freshdesk, Bitrix24, Thryv, HoneyBook, LiveAgent, EngageBay CRM, Kangaroo and GoReminders (test premium features before subscribing).

These no-cost or low-cost alternatives can be ideal for startups and small businesses with budget constraints, but often come with feature limitations or usage caps. Always check each option’s details to ensure it fits your specific needs.

Which alternative to Epicor Service CRM is best for small businesses?
Small businesses looking for an easy-to-use and cost-effective alternative to Epicor Service CRM can consider Freshdesk, Bitrix24, Thryv, HoneyBook, LiveAgent, Marketing 360, Weave, EngageBay CRM, Kangaroo and GoReminders. These software options offer affordable pricing, simple setup, and essential business features tailored for growing teams.
Which Epicor Service CRM alternative is best for enterprises?
Enterprises seeking a robust alternative to Epicor Service CRM can explore Freshdesk, Bitrix24, HoneyBook, LiveAgent, Marketing 360, Weave, EngageBay CRM and GoReminders. These platforms offer scalability, advanced automation, top-tier security, and enterprise-grade customer support to meet large-scale business needs.
What are the best cloud-based Epicor Service CRM alternatives?
Some of the best cloud-based alternatives to Epicor Service CRM include Freshdesk, Bitrix24, Thryv, HoneyBook, LiveAgent, Marketing 360, Weave, EngageBay CRM, Kangaroo and GoReminders. These platforms offer seamless remote access, real-time collaboration, automatic updates, and enhanced security for smooth software management.
Do Epicor Service CRM alternatives support mobile apps?
Yes, most Epicor Service CRM alternatives provide mobile apps for iOS and Android. Options like Freshdesk, Bitrix24, Thryv, HoneyBook, LiveAgent, Marketing 360, Weave, Kangaroo and GoReminders offer full-featured mobile applications that allow users to manage tasks, track progress, and collaborate on the go.
What’s the final conclusion from SoftwareWorld on Epicor Service CRM alternatives?
In conclusion, while Epicor Service CRM offers robust features tailored for service-oriented businesses, it's essential to consider alternatives like Thryv, GoReminders, and Bitrix24, which provide unique functionalities that may better suit specific needs. Platforms like HoneyBook and Freshdesk excel in client management and support, while EngageBay and LiveAgent focus on integrated marketing and customer service. For those seeking comprehensive solutions, Marketing 360 and Weave offer versatile tools. Ultimately, evaluating these options will help businesses find the best fit for their operational requirements and customer engagement strategies.
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