SUREPOINT PRACTICE PRO (formerly ZenCase)

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Legal Practice Management for Mid-Sized Law Firms

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SoftwareWorld Editorial Review

Why SoftwareWorld Chooses SUREPOINT PRACTICE PRO (formerly ZenCase)

"Law firms and legal teams often turn to ZenCase when they need a cleaner way to manage cases, client information, and day-to-day legal work. Keeping everything organized in one place saves time and reduces the back-and-forth that slows teams down. Case management clarity is where it tends to stand out most. That said, solo practitioners or very small practices with minimal caseloads may find the platform more than they actually need."
SoftwareWorld Review Team
SoftwareWorld Highly Recommended 2026
Decision Snapshot

SUREPOINT PRACTICE PRO (formerly ZenCase) Evaluation Snapshot

Review the most important product facts, official access information, and SoftwareWorld’s page-level trust standards in one place.

User RatingNot rated yet
Starting Price$999 / user
Free TrialAvailable
Free VersionNo
APINot specified
DeploymentCloud Hosted
HeadquartersUnited States
✎
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Product Overview

SUREPOINT PRACTICE PRO (formerly ZenCase) Overview

Product description, media, company details, support, training, deployment, customer size, languages, and industries.

About SUREPOINT PRACTICE PRO (formerly ZenCase)

ZenCase is a law practice management software designed to streamline administrative tasks for law firms and legal teams. The platform offers a wide range of features, including case management, document storage, and time tracking, all integrated into one user-friendly system. ZenCase helps legal professionals stay organized by providing tools to manage client information, appointments, and deadlines. The software also offers billing and invoicing functionalities, allowing law firms to track billable hours and generate invoices with ease. With its cloud-based solution, ZenCase ensures that legal teams can access important files and collaborate remotely. It also provides robust reporting tools, giving users valuable insights into firm performance and profitability. Ideal for solo practitioners, small firms, and large legal organizations, ZenCase simplifies daily operations and enhances efficiency.
Company ZenCase
Founded 2018
Headquarters United States
Employees 101-500

Support

Email Phone Chat Knowledge Base FAQs/Forum

Training

In-person Live Online Webinar Documentation Videos

Licensing & Deployment

Proprietary Cloud Hosted Web-Based

Typical Customers

Self-Employed Small-Business Midsize-Business
Languages Supported 1 language available
English
Industries Served 2 industries available
Law Practice Legal Services

Why Choose SUREPOINT PRACTICE PRO (formerly ZenCase)

Problem it Solves

  • Problem it Solves Streamlines Legal Case Management For Law Firms

Target Users

  • Target Users Small Business Owners
  • Target Users Legal Professionals
  • Target Users Entrepreneurs
  • Target Users Freelancers
  • Target Users Consultants

Core Use Case

  • Core Use Case Streamline Case Management
  • Core Use Case Automate Document Generation
  • Core Use Case Enhance Client Communication
  • Core Use Case Simplify Billing Processes
  • Core Use Case Track Case Progress

USP

  • USP Streamline Your Legal Practice With ZenCase's Intuitive Management Software

Pros

  • Pros Cloud-based access means no clunky installations or server headaches
  • Pros Built-in matter management keeps client files genuinely organized and searchable
  • Pros Time tracking ties directly into billing without manual re-entry
  • Pros Document storage and management lives alongside case details, not separately
  • Pros Clean interface reduces the learning curve for non-technical legal staff
  • Pros Deadline and task tracking helps litigation teams stay ahead of schedules
  • Pros Client communication tools reduce the back-and-forth outside the platform

Cons

  • Cons Reporting depth may leave data-heavy legal teams wanting more
  • Cons Client portal experience feels basic compared to modern alternatives
  • Cons Pricing structure becomes less predictable as caseloads grow
  • Cons Smaller firm focus means enterprise-scale workflows hit ceiling fast
Editorial Buyer Guidance

Who Is SUREPOINT PRACTICE PRO (formerly ZenCase) Best For?

Review the buyer problem, target users, practical use cases, and product differentiator identified by the SoftwareWorld review team.

Problem It Solves

Streamlines Legal Case Management For Law Firms

Target Users

  • Small Business Owners
  • Legal Professionals
  • Entrepreneurs
  • Freelancers
  • Consultants

Core Use Cases

  • Streamline Case Management
  • Automate Document Generation
  • Enhance Client Communication
  • Simplify Billing Processes
  • Track Case Progress

Unique Selling Point

Streamline Your Legal Practice With ZenCase's Intuitive Management Software

Strengths and Limitations

SUREPOINT PRACTICE PRO (formerly ZenCase) Pros & Cons

Consider the practical advantages and limitations identified through SoftwareWorld's product assessment.

+

Pros

  • Cloud-based access means no clunky installations or server headaches
  • Built-in matter management keeps client files genuinely organized and searchable
  • Time tracking ties directly into billing without manual re-entry
  • Document storage and management lives alongside case details, not separately
  • Clean interface reduces the learning curve for non-technical legal staff
  • Deadline and task tracking helps litigation teams stay ahead of schedules
  • Client communication tools reduce the back-and-forth outside the platform
!

Cons

  • Reporting depth may leave data-heavy legal teams wanting more
  • Client portal experience feels basic compared to modern alternatives
  • Pricing structure becomes less predictable as caseloads grow
  • Smaller firm focus means enterprise-scale workflows hit ceiling fast
Category-Based Capabilities

SUREPOINT PRACTICE PRO (formerly ZenCase) Features

Each category combines the selected software category, its category-specific description, and the features assigned to that category.

Time Tracking Software 31 selected features Open category ↗ ⌄
Billable & Non-Billable Hours Reporting/Analytics Approval Process Control Payroll Management Vacation/Leave Tracking Employee Scheduling Attendance Tracking Calendar Management Employee Time Tracking Online Time Tracking Mobile Time Tracking Time & Expense Tracking Task Management Clock In/Out Timesheet Management Offline Time Tracking Alerts/Notifications Leave Tracking Project Tracking Employee Database Reminders Sick Leave Tracking Overtime Calculation Project Management Real Time Updates Automatic Time Capture Employee Management Billing & Invoicing Time Off Requests Accounting Integration Online Time Clock
Document Management Software 26 selected features Open category ↗ ⌄
Electronic Signature Version Control Search/Filter Approval Process Control Document Capture Commenting/Notes Task Management Collaboration Tools File Sharing Audit Trail Compliance Tracking Alerts/Notifications Activity Tracking File Recovery Archiving & Retention Offline Access Document Generation Drag & Drop Secure Data Storage Content Management Document Storage Forms Management Email Management Document Classification Document Review Tagging
Knowledge Management Software 26 selected features Open category ↗ ⌄
Cataloging/Categorization Knowledge Base Management Single Sign On Communication Management SSL Security Text Editing Activity Tracking Social Media Integration Access Controls/Permissions Decision Support Document Management Collaboration Tools Drag & Drop Live Chat Surveys & Feedback Self Service Portal Alerts/Notifications Full Text Search Commenting/Notes Discussions/Forums Tagging Widgets Content Management Content Library Multi-Language Calendar Management
Conflict Checking Software 24 selected features Open category ↗ ⌄
Case Management Compliance Management Activity Dashboard Client Database Indexing Access Controls/Permissions Data Import/Export Forms Management Relationship Tracking Conflict Tracking Workflow Management Preemptive Conflict Search Search/Filter Reporting/Analytics Third-Party Integrations Activity Tracking Time Tracking Billing & Invoicing Customizable Fields Email Management Activity Dashboard Accounting Expense Tracking Artificial Intelligence
Law Practice Management Software 23 selected features Open category ↗ ⌄
Trust Accounting Conflict Management Legal Case Management CRM Document Generation SSL Security Client Portal Contact Management Contract/License Management Document Management Reminders Access Controls/Permissions Calendar Management Task Management Third-Party Integrations Activity Tracking Time Tracking Billing & Invoicing Customizable Fields Email Management Activity Dashboard Accounting Expense Tracking
Legal Case Management Software 16 selected features Open category ↗ ⌄
Expense Tracking Docket Management Case Notes Communication Management Conflict Management Document Management Calendar Management Client Management Client Portal Task Management Billing & Invoicing Workflow Management Time Tracking Email Management Case Management Trust Accounting
Connected Applications

SUREPOINT PRACTICE PRO (formerly ZenCase) Integrations

Integration information is displayed only when approved integration products are available on the profile.

Showing 8 of 10 integrations
Pricing Information

SUREPOINT PRACTICE PRO (formerly ZenCase) Pricing

Pricing type, currency, trial availability, payment frequency, destination links, and package-level starting prices.

Pricing Type Per User
Preferred Currency USD ($)
Free Trial Available
Free Version NA
Payment Frequency Annual Subscription
Basic
$999 Per User

Prices shown are profile information and may not include taxes, regional differences, introductory terms, usage limits, or add-ons. Confirm current plans on the vendor website.

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Frequently Asked Questions

SUREPOINT PRACTICE PRO (formerly ZenCase) FAQs

Answers generated from approved profile information, selected options, packages, integrations, support, training, deployment, and devices.

ZenCase is a law practice management software designed to streamline administrative tasks for law firms and legal teams. The platform offers a wide range of features, including case management, document storage, and time tracking, all integrated into one user-friendly system. ZenCase helps legal professionals stay organized by providing tools to manage client information, appointments, and deadlines. The software also offers billing and invoicing functionalities, allowing law firms to track billable hours and generate invoices with ease. With its cloud-based solution, ZenCase ensures that legal teams can access important files and collaborate remotely. It also provides robust reporting tools, giving users valuable insights into firm performance and profitability. Ideal for solo practitioners, small firms, and large legal organizations, ZenCase simplifies daily operations and enhances efficiency.

  • No, SUREPOINT PRACTICE PRO (formerly ZenCase) does not offer a free version.

  • Yes, SUREPOINT PRACTICE PRO (formerly ZenCase) offers a free trial.

  • No, Credit Card details are not required for the SUREPOINT PRACTICE PRO (formerly ZenCase) trial.

  • SUREPOINT PRACTICE PRO (formerly ZenCase) offers the following pricing plans & packages:

    Basic

    $999 Per User

  • SUREPOINT PRACTICE PRO (formerly ZenCase) supports the following payment frequencies:

    • Annual Subscription

  • No, SUREPOINT PRACTICE PRO (formerly ZenCase) does not offer an API.

  • SUREPOINT PRACTICE PRO (formerly ZenCase) can be integrated with the following applications:

    • Salesforce Sales Cloud , Jira , Google Workspace , Slack , Twilio , Freshdesk , Zendesk Suite , Intercom , Microsoft Teams , Zapier , jira

  • SUREPOINT PRACTICE PRO (formerly ZenCase) offers support with the following options:
    • Email , Phone , Chat , Knowledge Base , FAQs/Forum

  • SUREPOINT PRACTICE PRO (formerly ZenCase) offers training with the following options:
    • In-person , Live Online , Webinar , Documentation , Videos

  • SUREPOINT PRACTICE PRO (formerly ZenCase) supports the following languages:
    • English

  • Following are the typical users of the SUREPOINT PRACTICE PRO (formerly ZenCase):
    • Self-Employed , Small-Business , Midsize-Business

  • SUREPOINT PRACTICE PRO (formerly ZenCase) supports the following deployment:
    • Cloud Hosted

  • SUREPOINT PRACTICE PRO (formerly ZenCase) supports the following devices and operating systems:
    • Web-Based
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