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msg91 Evaluation Snapshot
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Product Overview
msg91 Overview
Product description, media, company details, support, training, deployment, customer size, languages, and industries.
Support
Training
Licensing & Deployment
Typical Customers
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Category-Based Capabilities
msg91 Features
Each category combines the selected software category, its category-specific description, and the features assigned to that category.
SMS Marketing Software 32 selected features Open category ↗ ⌄
MSG91 is an SMS marketing software that helps businesses create, automate, and manage targeted SMS campaigns at scale. With reliable delivery, powerful APIs, scheduling, personalization, and analytics, businesses can reach customers with promotions, updates, offers, and alerts. MSG91 enables marketers to improve engagement, automate communication, and build stronger customer relationships through effective messaging.
Contact Management
Interaction Tracking
Text-to-Win
Mobile Keywords
SMS Messaging
Message Personalization
Campaign Management
Customer Segmentation
Multi-Campaign
Automated Responses
Reporting/Analytics
Communication Management
Scheduled Messaging
Polls/Voting
Mass Texting
MMS
Contact Database
Chat/Messaging
Campaign Planning
2-Way Messaging
Live Chat
Engagement Tracking
Mobile Coupons
SMS Marketing
Alerts/Notifications
Compliance Management
Reputation Management
Multi-Language
QR Codes
Reminders
Open Rate Tracking
Artificial Intelligence
Cloud Communication Platform Software 8 selected features Open category ↗ ⌄
MSG91 is a cloud communication platform software that helps businesses connect with customers through SMS, WhatsApp, Email, Voice, RCS, and other channels. It provides APIs, automation, analytics, and customer engagement tools to simplify communication at scale. Businesses can streamline notifications, authentication, marketing, and customer support while delivering reliable and consistent experiences.
File Sharing
Fax Management
Chat/Messaging
IVR/Voice Recognition
Call Recording
Audio/Video Conferencing
Call Routing
Artificial Intelligence
Contact Center Software 12 selected features Open category ↗ ⌄
MSG91 is contact center software that helps businesses manage customer conversations across WhatsApp, Instagram, Facebook Messenger, Email, Live Chat, and other channels. Its unified inbox, AI-powered automation, conversation routing, team collaboration, and analytics help support teams respond faster, streamline workflows, and deliver consistent customer experiences while managing unlimited agents from one account.
Automated Routing
Quality Management
Queue Management
IVR/Voice Recognition
Computer Telephony Integration
Collaboration Tools
Agent Interface
Chatbot
Auto-Dialer
Reporting/Analytics
Workforce Management
Artificial Intelligence
Connected Applications
msg91 Integrations
Integration information is displayed only when approved integration products are available on the profile.
Microsoft Excel
Google Workspace
Shopify
Shopify Plus
Zoho CRM
Auth0
Freshworks Customer Service Suite
CleverTap
TallyPrime
WebEngage
MoEngage
Kylas Sales CRM
Pricing Information
msg91 Pricing
Pricing type, currency, trial availability, payment frequency, destination links, and package-level starting prices.
Hello
$40
Per Month
Prices shown are profile information and may not include taxes, regional differences, introductory terms, usage limits, or add-ons. Confirm current plans on the vendor website.
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Frequently Asked Questions
msg91 FAQs
Answers generated from approved profile information, selected options, packages, integrations, support, training, deployment, and devices.
MSG91 is a leading cloud communications platform that helps businesses connect, engage, and support customers across multiple communication channels. Trusted by startups, growing businesses, and large enterprises, MSG91 offers a comprehensive suite of communication solutions, including SMS, WhatsApp Business API, Email, Voice, RCS, authentication, customer engagement, and an omnichannel customer service platform.
Built for both developers and businesses, MSG91 provides easy-to-integrate APIs, automation tools, and scalable infrastructure that power billions of customer interactions every year. Whether you need to send OTPs, deliver transactional notifications, run marketing campaigns, or manage customer conversations, MSG91 ensures secure, reliable, and high-speed communication.
MSG91 also enables businesses to deliver exceptional customer support through its omnichannel customer service platform. Support teams can manage conversations from WhatsApp, Instagram, Facebook Messenger, Telegram, Email, Live Chat, and other channels from a single shared inbox. Features such as AI-powered automation, intelligent conversation routing, workflow automation, analytics, and team collaboration help businesses improve response times and deliver consistent customer experiences.
With enterprise-grade security, global message delivery, real-time analytics, and flexible APIs, MSG91 supports organizations across industries including ecommerce, fintech, healthcare, education, logistics, SaaS, travel, and retail. The platform helps businesses automate communication, improve customer engagement, and scale support operations with confidence.
From customer acquisition and authentication to engagement, support, and retention, MSG91 provides everything businesses need to build seamless communication experiences and strengthen customer relationships throughout the entire customer journey.
- Yes, msg91 offers a free version.
- No, msg91 does not offer any free trial.
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msg91 offers the following pricing plans & packages:
Hello
$40 Per Month
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msg91 supports the following payment frequencies:
- Annual Subscription , Monthly Subscription , Quote Based
- No, msg91 does not offer an API.
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msg91 can be integrated with the following applications:
- Kylas Sales CRM , TallyPrime , Google Workspace , Zoho CRM , WebEngage , MoEngage , CleverTap , Microsoft Excel , Shopify , Shopify Plus , Auth0 , Freshworks Customer Service Suite
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msg91 offers support with the following options:
- 24x7 Support , Email , Phone , Chat , Knowledge Base , FAQs/Forum
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msg91 offers training with the following options:
- In-person , Live Online , Webinar , Documentation , Videos
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msg91 supports the following languages:
- English
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Following are the typical users of the msg91:
- Self-Employed , Small-Business , Midsize-Business , Large-Enterprise-Business
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msg91 supports the following deployment:
- Cloud Hosted
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msg91 supports the following devices and operating systems:
- Web-Based
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