Convin
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SoftwareWorld Editorial Review
Why SoftwareWorld Chooses Convin
"Sales and customer service teams often turn to Convin when they need better visibility into how their calls and conversations are actually going. It helps managers review interactions, spot patterns, and give teams more targeted coaching feedback without listening to every call manually. This makes it practical for contact centers trying to improve performance at scale. However, smaller teams with low call volumes may find the level of conversation tracking more than they actually need day to day."
Decision Snapshot
Convin Evaluation Snapshot
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Data Transparency
Pricing and availability can change, so current details should be confirmed with the vendor.
Product Overview
Convin Overview
Product description, media, company details, support, training, deployment, customer size, languages, and industries.
Support
Training
Licensing & Deployment
Typical Customers
Why Choose Convin
Pros
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AI automatically scores every sales call without manual effort
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Conversation intelligence surfaces coaching gaps most managers would miss
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Real-time agent assist nudges reps during live customer calls
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Transcription accuracy holds up well across accents and call noise
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Audit coverage jumps from 2% to 100% of interactions
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Managers spend less time reviewing calls and more time coaching
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Behavioral trends across teams become visible inside one dashboard
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Onboarding new reps gets faster with curated call libraries
Cons
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Conversation intelligence depth requires time to fully configure and train
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Advanced analytics features sit behind higher-tier subscription plans
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Onboarding new teams takes meaningful effort before value shows
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Real-time coaching alerts can feel overwhelming without careful tuning
Strengths and Limitations
Convin Pros & Cons
Consider the practical advantages and limitations identified through SoftwareWorld's product assessment.
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Pros
- AI automatically scores every sales call without manual effort
- Conversation intelligence surfaces coaching gaps most managers would miss
- Real-time agent assist nudges reps during live customer calls
- Transcription accuracy holds up well across accents and call noise
- Audit coverage jumps from 2% to 100% of interactions
- Managers spend less time reviewing calls and more time coaching
- Behavioral trends across teams become visible inside one dashboard
- Onboarding new reps gets faster with curated call libraries
!
Cons
- Conversation intelligence depth requires time to fully configure and train
- Advanced analytics features sit behind higher-tier subscription plans
- Onboarding new teams takes meaningful effort before value shows
- Real-time coaching alerts can feel overwhelming without careful tuning
Sponsored Products
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Category-Based Capabilities
Convin Features
Each category combines the selected software category, its category-specific description, and the features assigned to that category.
Call Recording Software 19 selected features Open category ↗ ⌄
Interaction Tracking
Call Tagging
Computer Telephony Integration
Call Monitoring
Automatic Call Distribution
File Transfer
IVR/Voice Recognition
Performance Metrics
Recording
Event Triggered Actions
Activity Dashboard
Contact Management
Scheduled Recording
Voice Mail
Call Transcription
Reporting & Statistics
Call Center Management
Auto-Dialer
Artificial Intelligence
Coaching Software 11 selected features Open category ↗ ⌄
Life Coaching
Business Coaching
Billing & Invoicing
Goal Setting/Tracking
Mentor/Coach Matching
Program Management
Sport Coaching
Appointment Scheduling
Progress Tracking
Client Management
Artificial Intelligence
Contact Center Software 12 selected features Open category ↗ ⌄
Automated Routing
Quality Management
Queue Management
IVR/Voice Recognition
Computer Telephony Integration
Collaboration Tools
Agent Interface
Chatbot
Auto-Dialer
Reporting/Analytics
Workforce Management
Artificial Intelligence
Contact Center Quality Assurance Software 16 selected features Open category ↗ ⌄
Quality Management
Employee Coaching Tools
Customer Experience Management
Call Recording
Reporting/Analytics
Process/Workflow Automation
Third-Party Integrations
Multi-Channel Communication
Activity Dashboard
KPI Monitoring
Multiple Scoring Models
Customer Surveys
Feedback Management
Agent Interface
Sentiment Analysis
Artificial Intelligence
Conversation Intelligence Software 19 selected features Open category ↗ ⌄
Call Tracking
AI/Machine Learning
Keyword Filtering
Notes Management
Lead Qualification
Natural Language Processing
Trend Analysis
Call Recording
Employee Coaching Tools
Real-Time Data
Tagging
Performance Metrics
Compliance Tracking
Feedback Management
Access Controls/Permissions
Trend/Problem Indicators
Intent Recognition
Multi-Channel Communication
Artificial Intelligence
Sales Coaching Software 13 selected features Open category ↗ ⌄
Learning Paths/Tracks
Goal Setting/Tracking
Call Recording
Assessment Management
Performance Metrics
Gamification
Onboarding
Training Management
Learning Management
Built-in Course Authoring
Third-Party Integrations
AI/Machine Learning
Artificial Intelligence
Sales Enablement Software 17 selected features Open category ↗ ⌄
Goal Management
Contact Management
Workflow Management
Lead Qualification
Lead Management
Engagement Tracking
Alerts/Notifications
Meeting Management
Collaboration Tools
Sales Onboarding & Training
Activity Tracking
Performance Management
Reporting & Statistics
Customizable Branding
Campaign Management
Document Management
Artificial Intelligence
Speech Analytics Software 11 selected features Open category ↗ ⌄
Data Security
Natural Language Processing
Sentiment Analysis
Predictive Analytics
Surveys & Feedback
Call Recording
Automatic Transcription
Customer Experience Management
Call Center Management
Self-Service Search
Artificial Intelligence
Connected Applications
Convin Integrations
Integration information is displayed only when approved integration products are available on the profile.
Microsoft Outlook
Dynamics 365
Google Workspace
HubSpot CRM
Zendesk Suite
Salesforce Sales Cloud
Slack
Zoho CRM
Zapier
Zoom Meetings
Pipedrive
Pricing Information
Convin Pricing
Pricing type, currency, trial availability, payment frequency, destination links, and package-level starting prices.
Basic
₹80
Per Month
Prices shown are profile information and may not include taxes, regional differences, introductory terms, usage limits, or add-ons. Confirm current plans on the vendor website.
Verified User Feedback
Write a Convin Review ↗
Convin Reviews
Approved reviews submitted through verified Google or LinkedIn reviewer accounts.
Kuldeep P.
Counselor
Convin: A Game-Changer for Sales Teams
Convin has completely transformed the way I approach sales. I rely on it daily to learn, demo, take notes, and review calls—making it indispensable for improving conversations and closing deals. The call replay feature, easy-to-use coaching sessions, and powerful search tools allow me to quickly find calls, transcripts, and even share important excerpts with colleagues. Honestly, I can’t find anything to dislike—Convin is simply outstanding.
Reviewed on December, 2023
Majid D.
Team Lead
Outstanding Experience with Effective Audits and Coaching
My experience has been excellent so far. The audits are thorough and well-executed, and the coaching sessions provide valuable guidance. Everything works perfectly at the moment, and I’m looking forward to seeing how it continues to support our needs as I use it more.
Reviewed on September, 2023
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Frequently Asked Questions
Convin FAQs
Answers generated from approved profile information, selected options, packages, integrations, support, training, deployment, and devices.
Convin is a comprehensive contact center quality assurance software designed to enhance the performance and productivity of customer service teams. With Convin, businesses can monitor, evaluate, and improve interactions between agents and customers to ensure consistent service quality. The software utilizes artificial intelligence (AI) and machine learning to analyze customer conversations in real time, identifying areas of improvement and providing actionable insights. Convin offers speech analytics, sentiment analysis, and automatic scoring of calls, enabling managers to assess performance based on predefined quality parameters. This helps organizations ensure that customer service representatives are adhering to best practices and delivering excellent customer experiences. Additionally, Convin allows businesses to provide personalized coaching to agents, improving training outcomes and reducing turnover rates. The platform also integrates seamlessly with CRM systems, providing a unified view of customer interactions. Overall, Convin supports companies in delivering higher customer satisfaction while optimizing call center operations.
- No, Convin does not offer a free version.
- Yes, Convin offers a free trial.
- No, Credit Card details are not required for the Convin trial.
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Convin offers the following pricing plans & packages:
Basic
₹80 Per Month
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Convin supports the following payment frequencies:
- Monthly Subscription
- No, Convin does not offer an API.
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Convin can be integrated with the following applications:
- Salesforce Sales Cloud , Google Workspace , HubSpot CRM , Zoho CRM , Slack , Zoom Meetings , Pipedrive , Microsoft Outlook , Zendesk Suite , Zapier , Dynamics 365 , zoho crm
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Convin offers support with the following options:
- Email , Phone , Chat , Knowledge Base
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Convin offers training with the following options:
- Live Online , Documentation , Videos
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Convin supports the following languages:
- English
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Following are the typical users of the Convin:
- Self-Employed , Small-Business , Midsize-Business
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Convin supports the following deployment:
- Cloud Hosted
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Convin supports the following devices and operating systems:
- Web-Based , iPhone , Android
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