Incident IQ

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K-12 Help Desk Software & K-12 Asset Management

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User RatingNot rated yet
Starting PriceContact Vendor
Free Trial7 Days
Free VersionNo
APIAvailable
DeploymentCloud Hosted
HeadquartersUnited States
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Product Overview

Incident IQ Overview

Product description, media, company details, support, training, deployment, customer size, languages, and industries.

About Incident IQ

Incident IQ is a powerful software solution developed to streamline IT support and asset management in educational institutions. It serves as a central hub for managing and resolving technology-related issues, making the lives of IT professionals and educators easier. With Incident IQ, schools can efficiently track and categorize support requests, assign tasks to the appropriate personnel, and monitor progress in real-time. It also includes a robust asset management system that helps institutions keep track of their technology inventory, warranties, and maintenance schedules. The user-friendly interface and customizable workflows make it easy for schools to adapt the software to their unique needs. In the fast-paced world of educational technology, Incident IQ stands out as an essential tool for maintaining a smooth and efficient IT environment in schools.
Company Incident IQ
Founded -
Headquarters United States
Employees 101-500

Support

24x7 Support Email Phone Chat Knowledge Base

Training

In-person Webinar Documentation

Licensing & Deployment

Open Source Cloud Hosted Web-Based iPhone Android

Typical Customers

Small-Business
Languages Supported 1 language available
English
Industries Served 2 industries available
Information Services Information Technology & Services
Category-Based Capabilities

Incident IQ Features

Each category combines the selected software category, its category-specific description, and the features assigned to that category.

Human Resources Software 27 selected features Open category ↗
Performance Management Employee Database Applicant Tracking Compensation Management Employee Management Recruitment Management Employee Profiles Succession Planning Benefits Management Time & Attendance Learning & Development Self Service Portal Reporting/Analytics Employee Onboarding Training Management Payroll Management Sick Leave Tracking HR Management Calendar Management Approval Process Control Vacation/Leave Tracking Document Management 360 Degree Feedback Time Off Management Compliance Management Access Controls/Permissions Attendance Tracking
Inventory Management Software 32 selected features Open category ↗
Reorder Management Vendor Managed Inventory Barcode/Ticket Scanning Returns Management Multi-Currency Sales Reports Purchase Order Management Inventory Optimization Inventory Management Real Time Data Multi-Channel Management Cost Tracking Invoice Management Retail Inventory Management Kitting eCommerce Management Customer Database Product Identification Shipping Management Reporting/Analytics Multi-Location Inventory Control Forecasting Warehouse Management Supplier Management Point of Sale (POS) Alerts/Notifications Accounting Integration Status Tracking Order Management Inventory Auditing Inventory Replenishment
Help Desk Software 26 selected features Open category ↗
Automated Routing Call Center Management Real-Time Chat Performance Metrics Customer Database Self Service Portal SLA Management CRM Real Time Notifications Multi-Channel Communication Support Ticket Management Surveys & Feedback Document Storage Social Media Integration Alerts/Escalation Prioritization Workflow Configuration Ticket Management Reporting/Analytics Access Controls/Permissions IT Asset Management Email Management Customer History Interaction Tracking Knowledge Base Management Remote Access/Control
CMMS Software 27 selected features Open category ↗
Inventory Management Alerts/Notifications Document Management Vendor Management Preventive Maintenance Calibration Management Equipment Tracking Compliance Management Cost Tracking Service History Maintenance Scheduling Task Scheduling Barcode/Ticket Scanning Barcoding/RFID Work Order Management Equipment Maintenance Purchase Order Management Billing & Invoicing Asset Tracking Asset Lifecycle Management Inspection Management Automated Scheduling Historical Reporting Document Storage Facility Scheduling Technician Management Predictive Maintenance
Facility Management Software 34 selected features Open category ↗
Residential Properties Commercial Properties Invoice Management Maintenance Management Facility Scheduling Asset Lifecycle Management Audit Management Alerts/Notifications Equipment Management Inspection Management Incident Management Calendar Management Historical Reporting Vendor Management Reporting/Analytics Document Management Compliance Management Fixed Asset Management Visitor Management Access Controls/Permissions Space Management Work Order Management Equipment Maintenance Real Time Notifications Document Storage Contract/License Management Preventive Maintenance Inventory Management Multi-Location Parts Management Communication Management Service Request Management Materials Management Facility Asset Management
Asset Tracking Software 23 selected features Open category ↗
Activity Tracking Location Tracking Work Order Management Audit Management Contract/License Management Inventory Management Equipment Tracking Reservations Management Cost Tracking Maintenance Management Inventory Tracking Barcoding/RFID Disposal Management Check-in/Check-out Asset Lifecycle Management Compliance Management Maintenance Scheduling IT Asset Tracking Multi-Location Depreciation Management Fixed Asset Management Purchase Order Management GPS
School Management Software 32 selected features Open category ↗
Cafeteria Management Assessment Management Bookstore Management Student Management Role-Based Permissions Special Education Calendar Management Attendance Tracking Online Payments K-12 Records Management Learning Management Document Management Faculty/Staff Management Alerts/Notifications Attendance Management Progress Reports Electronic Payments Class Scheduling Library Management Higher Education Self Service Portal Registration Management Financial Management Facility Management Student Information/Records Curriculum Management Reporting/Analytics Enrollments/Onboarding Admissions Management Parent/Student Portal Assignment Management
K-12 Software 13 selected features Open category ↗
Financial Management Assessment Management Attendance Tracking Reporting & Statistics Student Information/Records Communication Management Classroom Management Third-Party Integrations Enrollments/Onboarding Progress Reports Parent Portal Curriculum Management Learning Management
Maintenance Management Software 18 selected features Open category ↗
Technician Management Predictive Maintenance Document Management Audit Trail Inspection Management Mobile Access Inventory Management Calibration Management Scheduling Third-Party Integrations Multi-Location Calendar Management Service History Key & Lock Management Billing & Invoicing Activity Dashboard Reporting & Statistics Vendor Management
Work Order Software 17 selected features Open category ↗
Contract/License Management Electronic Signature Job Tracking Quotes/Estimates Recurring Appointments Document Management Calendar Management Billing & Invoicing Reporting & Statistics Mobile Access Maintenance Scheduling Third-Party Integrations Dispatch Management Preventive Maintenance Alerts/Notifications Inventory Management Technician Management
Pricing Information

Incident IQ Pricing

Pricing type, currency, trial availability, payment frequency, destination links, and package-level starting prices.

Pricing Type Contact Vendor
Preferred Currency USD ($)
Free Trial NA
Free Version NA
Payment Frequency NA
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Frequently Asked Questions

Incident IQ FAQs

Answers generated from approved profile information, selected options, packages, integrations, support, training, deployment, and devices.

Incident IQ is a powerful software solution developed to streamline IT support and asset management in educational institutions. It serves as a central hub for managing and resolving technology-related issues, making the lives of IT professionals and educators easier. With Incident IQ, schools can efficiently track and categorize support requests, assign tasks to the appropriate personnel, and monitor progress in real-time. It also includes a robust asset management system that helps institutions keep track of their technology inventory, warranties, and maintenance schedules. The user-friendly interface and customizable workflows make it easy for schools to adapt the software to their unique needs. In the fast-paced world of educational technology, Incident IQ stands out as an essential tool for maintaining a smooth and efficient IT environment in schools.

  • No, Incident IQ does not offer a free version.

  • No, Incident IQ does not offer any free trial.

  • Yes, Incident IQ offers an API.

  • Incident IQ offers support with the following options:
    • 24x7 Support , Email , Phone , Chat , Knowledge Base

  • Incident IQ offers training with the following options:
    • In-person , Webinar , Documentation

  • Incident IQ supports the following languages:
    • English

  • Following are the typical users of the Incident IQ:
    • Small-Business

  • Incident IQ supports the following deployment:
    • Cloud Hosted

  • Incident IQ supports the following devices and operating systems:
    • Web-Based , iPhone , Android
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