Diabolocom

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Diabolocom Evaluation Snapshot

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User RatingNot rated yet
Starting Price€30 / month
Free TrialNot specified
Free VersionNo
APINot specified
DeploymentCloud Hosted, Deployment Type
HeadquartersFrance
✎
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Product Overview

Diabolocom Overview

Product description, media, company details, support, training, deployment, customer size, languages, and industries.

About Diabolocom

Diabolocom is an advanced call center software designed to enhance customer service and streamline communication processes for businesses of all sizes. It offers a comprehensive platform for managing inbound and outbound calls, supporting multiple communication channels such as voice, email, chat, and social media. With Diabolocom, call centers can efficiently handle high call volumes, route calls to the appropriate agents, and provide personalized customer interactions. The software includes features like interactive voice response (IVR), call recording, and real-time monitoring, ensuring that customer inquiries are resolved promptly and effectively. Additionally, Diabolocom provides robust analytics and reporting tools, allowing businesses to track key performance indicators (KPIs), assess agent performance, and identify areas for improvement. The software also supports integration with CRM systems, enabling a seamless flow of customer information and enhancing the overall customer experience. Ideal for customer support centers, sales teams, and service providers, Diabolocom improves communication efficiency, boosts customer satisfaction, and drives business growth through effective call center management.
Company Diabolocom
Founded 2005
Headquarters France
Employees NA

Support

24x7 Support Email Phone Knowledge Base FAQs/Forum

Training

In-person Live Online Webinar Documentation Videos

Licensing & Deployment

Proprietary Cloud Hosted On-Premise Web-Based Windows Linux

Typical Customers

Self-Employed Small-Business Midsize-Business
Languages Supported 8 languages available
Arabic English French German Italian Portuguese Russian Spanish
Industries Served 5 industries available
Hospital & Health Care Hospitality Insurance Outsourcing/Offshoring Program Development
Category-Based Capabilities

Diabolocom Features

Each category combines the selected software category, its category-specific description, and the features assigned to that category.

Customer Service Software 25 selected features Open category ↗ ⌄
Performance Metrics Appointment Management Real Time Notifications Customer Segmentation Employee Management Queue Management Virtual Assistant Customer History Call Routing SMS Messaging Email Management Voice Mail Call Center Management Knowledge Base Management Multi-Channel Communication Live Chat Activity Tracking Self Service Portal Alerts/Escalation Auto-Responders Support Ticket Management Engagement Tracking Surveys & Feedback Social Media Integration Contact Management
Call Center Software 30 selected features Open category ↗ ⌄
Call Recording Computer Telephony Integration Call Routing Call Monitoring Call Logging Call Center Management Activity Dashboard Call Tracking Callback Scheduling Progressive Dialer Manual Dialer Call Transfer Voice Mail Contact Management Inbound Call Center Chat/Messaging Outbound Call Center Alerts/Escalation CRM Multi-Channel Communication IVR/Voice Recognition Call Scripting Caller ID Automatic Call Distribution Queue Management Call Reporting Auto-Dialer Blended Call Center Predictive Dialer Interaction Tracking
Customer Satisfaction Software 24 selected features Open category ↗ ⌄
Trend Analysis Survey/Poll Management Data Visualization Reporting/Analytics Chat/Messaging CRM Feedback Management Customer Segmentation Customer Database SMS Messaging Visual Analytics Email Management Engagement Tracking Multi-Channel Communication Complaint Monitoring Customer Experience Management Sentiment Analysis Performance Metrics Social Media Integration Customer Journey Mapping NPS Survey CES Survey CSAT Survey Artificial Intelligence
Artificial Intelligence Software 17 selected features Open category ↗ ⌄
Virtual Personal Assistant (VPA) Sentiment Analysis Trend Analysis API Data Import/Export Predictive Analytics Third-Party Integrations Multi-Language For Sales Teams/Organizations Collaboration Tools Activity Dashboard Reporting/Analytics Process/Workflow Automation Chatbot For eCommerce Speech Recognition Performance Metrics
Auto Dialer Software 18 selected features Open category ↗ ⌄
Progressive Dialer Power Dialer Computer Telephony Integration Preview Dialer IVR/Voice Recognition Automatic Call Distribution Campaign Management Call Scripting Call Routing Voice Mail Call Recording Call Transfer Caller ID Predictive Dialer Call Center Management Reporting/Analytics Call Monitoring Artificial Intelligence
Business Phone Systems Software 16 selected features Open category ↗ ⌄
Employee Directory Call Monitoring Auto-Dialer IVR/Voice Recognition Call Transfer Call Recording Voice Mail Call Logging Mobile Access Call Routing Virtual Call Center Video Conferencing Queue Management Automated Attendant PBX Artificial Intelligence
Call Tracking Software 18 selected features Open category ↗ ⌄
CRM Call Monitoring Automatic Call Distribution Caller ID Call Reporting Contact Management Conversion Tracking Campaign Management Call Center Management Computer Telephony Integration Predictive Dialer Keyword Tracking Call Transcription API Voice Mail IVR/Voice Recognition Call Routing Artificial Intelligence
Cloud Communication Platform Software 8 selected features Open category ↗ ⌄
File Sharing Fax Management Chat/Messaging IVR/Voice Recognition Call Recording Audio/Video Conferencing Call Routing Artificial Intelligence
Contact Center Software 11 selected features Open category ↗ ⌄
Automated Routing Quality Management Queue Management IVR/Voice Recognition Computer Telephony Integration Collaboration Tools Agent Interface Chatbot Auto-Dialer Reporting/Analytics Workforce Management
Conversation Intelligence Software 19 selected features Open category ↗ ⌄
Call Tracking AI/Machine Learning Keyword Filtering Notes Management Lead Qualification Natural Language Processing Trend Analysis Call Recording Employee Coaching Tools Real-Time Data Tagging Performance Metrics Compliance Tracking Feedback Management Access Controls/Permissions Trend/Problem Indicators Intent Recognition Multi-Channel Communication Artificial Intelligence
Customer Experience Software 17 selected features Open category ↗ ⌄
Surveys & Feedback Dashboard Data Visualization Text Analysis Reporting/Analytics Customer Segmentation Negative Feedback Management Engagement Tracking Real-Time Notifications Knowledge Management Customizable Templates Customizable Fields Survey/Poll Management Feedback Management Customizable Forms Multi-Channel Data Collection NPS Survey Structure
Generative AI Software 18 selected features Open category ↗ ⌄
Content Generation Data Augmentation Creative Design Virtual Characters and Avatars Automated Image & Video Editing Natural Language Processing Simulation and Scenario Generation Personalization and Recommendation Prompt Engineering Conditional Generation Transfer Learning and Fine-tuning Adversarial Training Interactive and Co-Creative Systems Transformer Model API Code Generation Variation Autoencoder Models Foundation Model
IVR Software 24 selected features Open category ↗ ⌄
Call Center Management Call Routing Voice Mail Text to Speech Call Recording Call Logging Survey/Poll Management Callback Scheduling Phone Key Input Reporting & Statistics IVR/Voice Recognition Caller ID Campaign Management Call Disposition Call Monitoring Auto-Dialer Multi-Channel Communication Multiple Scripts Automatic Call Distribution Computer Telephony Integration Voice Customization Real-Time Monitoring Pre-recorded Messages Artificial Intelligence
Predictive Dialer Software 21 selected features Open category ↗ ⌄
Lead Management Call Monitoring Contact Management List Management Campaign Management Automatic Call Distribution Call Scheduling Call Routing Predictive Dialer Call Center Management Real-Time Reporting Call Transfer Campaign Specific Caller ID FCC Compliance Call Reporting Interaction Tracking Computer Telephony Integration Reporting/Analytics Call Recording FTC Compliance Artificial Intelligence
Telephony Software 15 selected features Open category ↗ ⌄
Call Center Management Call Transfer Computer Telephony Integration VoIP Voice Mail Reporting/Analytics Caller ID Call Monitoring Call Recording Multi-Channel Communication Auto-Dialer IVR/Voice Recognition Call Routing Automatic Call Distribution Artificial Intelligence
Unified Communications Software 14 selected features Open category ↗ ⌄
Reporting & Statistics Call Routing Mobile Access Contact Management SMS Messaging Voice Mail Multi-User Collaboration Two-Way Audio & Video File Sharing Multi-Channel Communication Call Recording Screen Sharing Task Management Artificial Intelligence
VoIP Software 18 selected features Open category ↗ ⌄
IVR/Voice Recognition Call Screening Caller ID Call Routing Call Monitoring Contact Management SIP Trunking Computer Telephony Integration Call Recording Call Center Management Call Transfer Reporting & Statistics Auto-Dialer Automatic Call Distribution Mobile Access Voice Mail Call Tracking Artificial Intelligence
Pricing Information

Diabolocom Pricing

Pricing type, currency, trial availability, payment frequency, destination links, and package-level starting prices.

Pricing Type Flat Rate
Preferred Currency EUR (€)
Free Trial NA
Free Version NA
Payment Frequency Monthly Subscription
Basic
€30 Per Month

Prices shown are profile information and may not include taxes, regional differences, introductory terms, usage limits, or add-ons. Confirm current plans on the vendor website.

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Frequently Asked Questions

Diabolocom FAQs

Answers generated from approved profile information, selected options, packages, integrations, support, training, deployment, and devices.

Diabolocom is an advanced call center software designed to enhance customer service and streamline communication processes for businesses of all sizes. It offers a comprehensive platform for managing inbound and outbound calls, supporting multiple communication channels such as voice, email, chat, and social media. With Diabolocom, call centers can efficiently handle high call volumes, route calls to the appropriate agents, and provide personalized customer interactions. The software includes features like interactive voice response (IVR), call recording, and real-time monitoring, ensuring that customer inquiries are resolved promptly and effectively. Additionally, Diabolocom provides robust analytics and reporting tools, allowing businesses to track key performance indicators (KPIs), assess agent performance, and identify areas for improvement. The software also supports integration with CRM systems, enabling a seamless flow of customer information and enhancing the overall customer experience. Ideal for customer support centers, sales teams, and service providers, Diabolocom improves communication efficiency, boosts customer satisfaction, and drives business growth through effective call center management.

  • No, Diabolocom does not offer a free version.

  • Yes, Diabolocom offers a free trial.

  • No, Credit Card details are not required for the Diabolocom trial.

  • Diabolocom offers the following pricing plans & packages:

    Basic

    €30 Per Month

  • Diabolocom supports the following payment frequencies:

    • Monthly Subscription

  • No, Diabolocom does not offer an API.

  • Diabolocom offers support with the following options:
    • 24x7 Support , Email , Phone , Knowledge Base , FAQs/Forum

  • Diabolocom offers training with the following options:
    • In-person , Live Online , Webinar , Documentation , Videos

  • Diabolocom supports the following languages:
    • Arabic , German , English , French , Italian , Portuguese , Russian , Spanish

  • Following are the typical users of the Diabolocom:
    • Self-Employed , Small-Business , Midsize-Business

  • Diabolocom supports the following deployment:
    • Cloud Hosted , On-Premise

  • Diabolocom supports the following devices and operating systems:
    • Web-Based , Windows , Linux
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