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Cisco Finesse Overview

Cisco Finesse is a customer service software designed to enhance call center operations and improve customer service experiences. The platform provides tools for managing inbound and outbound calls, chat support, and multi-channel customer interactions. Cisco Finesse includes features for agent desktop management, real-time reporting, and customer feedback collection, allowing businesses to monitor performance and optimize customer service strategies. The software integrates with CRM systems, enabling agents to access customer data and provide personalized support. Ideal for customer service teams and call centers, Cisco Finesse enhances agent efficiency, improves customer satisfaction, and streamlines contact center operations.

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Contact Details

  • Vendor Name Cisco
  • Founded 2010
  • Location United States

Support

  • Email Email
  • FAQs/Forum FAQs/Forum

Training

  • Documentation Documentation

Licensing & Deployment

  • Proprietary Proprietary
  • Cloud Hosted Cloud Hosted
  • Web-Based Web-Based

Typical Customers

  • Self-Employed Self-Employed
  • Small-Business Small-Business
  • Midsize-Business Midsize-Business

Languages Supported

English

Industries

Computer & Network Security, Government Administration, Insurance, Telecommunications

Cisco Finesse Features

  • Arrow Icon Performance Metrics
  • Arrow Icon Appointment Management
  • Arrow Icon Real Time Notifications
  • Arrow Icon Customer Segmentation
  • Arrow Icon Employee Management
  • Arrow Icon Queue Management
  • Arrow Icon Virtual Assistant
  • Arrow Icon Customer History
  • Arrow Icon Call Routing
  • Arrow Icon SMS Messaging
  • Arrow Icon Email Management
  • Arrow Icon Voice Mail
  • Arrow Icon Call Center Management
  • Arrow Icon Knowledge Base Management
  • Arrow Icon Multi-Channel Communication
  • Arrow Icon Live Chat
  • Arrow Icon Activity Tracking
  • Arrow Icon Self Service Portal
  • Arrow Icon Alerts/Escalation
  • Arrow Icon Auto-Responders
  • Arrow Icon Support Ticket Management
  • Arrow Icon Engagement Tracking
  • Arrow Icon Surveys & Feedback
  • Arrow Icon Social Media Integration
  • Arrow Icon Contact Management
  • Arrow Icon File Sharing
  • Arrow Icon Document Management
  • Arrow Icon Meeting Management
  • Arrow Icon Progress Tracking
  • Arrow Icon Real-Time Chat
  • Arrow Icon Mobile Access
  • Arrow Icon Search/Filter
  • Arrow Icon Content Management
  • Arrow Icon Discussions/Forums
  • Arrow Icon Real Time Updates
  • Arrow Icon Reminders
  • Arrow Icon Surveys & Feedback
  • Arrow Icon Video Conferencing
  • Arrow Icon Drag & Drop
  • Arrow Icon @mentions
  • Arrow Icon Alerts/Notifications
  • Arrow Icon Collaboration Tools
  • Arrow Icon Access Controls/Permissions
  • Arrow Icon Audio Calls
  • Arrow Icon Task Management
  • Arrow Icon Calendar Management
  • Arrow Icon Contact Management
  • Arrow Icon Project Management
  • Arrow Icon File Management
  • Arrow Icon Email Management
  • Arrow Icon Automated Routing
  • Arrow Icon Quality Management
  • Arrow Icon Queue Management
  • Arrow Icon IVR/Voice Recognition
  • Arrow Icon Computer Telephony Integration
  • Arrow Icon Collaboration Tools
  • Arrow Icon Agent Interface
  • Arrow Icon Chatbot
  • Arrow Icon Auto-Dialer
  • Arrow Icon Reporting/Analytics
  • Arrow Icon Workforce Management
  • Arrow Icon Quality Management
  • Arrow Icon Employee Coaching Tools
  • Arrow Icon Customer Experience Management
  • Arrow Icon Call Recording
  • Arrow Icon Reporting/Analytics
  • Arrow Icon Process/Workflow Automation
  • Arrow Icon Third-Party Integrations
  • Arrow Icon Multi-Channel Communication
  • Arrow Icon Activity Dashboard
  • Arrow Icon KPI Monitoring
  • Arrow Icon Multiple Scoring Models
  • Arrow Icon Customer Surveys
  • Arrow Icon Feedback Management
  • Arrow Icon Agent Interface
  • Arrow Icon Sentiment Analysis
  • Arrow Icon Template Management
  • Arrow Icon Workflow Management
  • Arrow Icon Third-Party Integrations
  • Arrow Icon CRM
  • Arrow Icon Interaction Tracking
  • Arrow Icon Content Management
  • Arrow Icon Activity Dashboard
  • Arrow Icon On-Demand Communications
  • Arrow Icon Personalization
  • Arrow Icon Multi-Channel Communication
  • Arrow Icon Interactive Content
  • Arrow Icon Video Support
  • Arrow Icon Customer Database
  • Arrow Icon Chat/Messaging
  • Arrow Icon Reporting & Statistics
  • Arrow Icon Batch Communications
  • Arrow Icon Customer History
  • Arrow Icon Alerts/Notifications
  • Arrow Icon Feedback Management

Cisco Finesse Pricing

Pricing Type

  • Pricing Type Contact Vendor

Preferred Currency

  • USD ($) USD ($)

Free Trial

  • NA

Free Version

  • NA

Payment Frequency

  • NA

Top Cisco Finesse Alternatives

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Zendesk Suite

Dynamics 365

Salesforce Sales Cloud

Zoho Desk

Cisco Finesse FAQs

Cisco Finesse is a customer service software designed to enhance call center operations and improve customer service experiences. The platform provides tools for managing inbound and outbound calls, chat support, and multi-channel customer interactions. Cisco Finesse includes features for agent desktop management, real-time reporting, and customer feedback collection, allowing businesses to monitor performance and optimize customer service strategies. The software integrates with CRM systems, enabling agents to access customer data and provide personalized support. Ideal for customer service teams and call centers, Cisco Finesse enhances agent efficiency, improves customer satisfaction, and streamlines contact center operations.

  • No, Cisco Finesse does not offer a free version.

  • Yes, Cisco Finesse offers a free trial.

  • No, Credit Card details are not required for the Cisco Finesse trial.

  • No, Cisco Finesse does not offer an API.

  • Cisco Finesse offers support with the following options:
    • Email , FAQs/Forum

  • Cisco Finesse offers training with the following options:
    • Documentation

  • Cisco Finesse supports the following languages:
    • English

  • Following are the typical users of the Cisco Finesse:
    • Self-Employed , Small-Business , Midsize-Business

  • Cisco Finesse supports the following deployment:
    • Cloud Hosted

  • Cisco Finesse supports the following devices and operating systems:
    • Web-Based

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