Why Choose Epic Over OpenRMA
Epic dominates large hospital networks that need a fully integrated clinical and administrative platform beyond what OpenRMA offers. It's a heavier investment, but the depth of EHR integration, billing workflows, and population health tools justifies the cost at scale.
Overview
Epic Cheers is a healthcare engagement and relationship management software designed to help hospitals and health systems strengthen communication with patients throughout the care journey. Built within the Epic ecosystem, the system connects patient data, outreach campaigns, con...
Read more about EpicProblem It Solves
- Improves Patient Engagement And Care Coordination Across Healthcare Organizations.
Core Use Cases
- Track Patient Engagement
- Coordinate Care Communication
- Analyze Patient Interaction Data
- Identify Preventive Care Opportunities
Target Users
- Healthcare Providers
- Healthcare Contact Centers
- Patient Engagement Teams
Industry Fit
- Healthcare
Key Features
- Patient Relationship Management
- Outreach Campaign Management
- Patient Data Integration
- Engagement Analytics And Reporting
USP
- Healthcare CRM Software Built To Personalize Patient Engagement.
Popular Integrations
Explore popular software connections available for this product.
Pros
- Designed specifically for healthcare, not retrofitted from generic enterprise tools
- Clinical workflows actually mirror how care teams operate in practice
- Patient data stays connected across departments without manual re-entry
- MyChart gives patients genuine visibility into their own health records
- Interoperability with outside health systems works better than most EHR competitors
- Reporting tools surface actionable insights without needing a dedicated analyst
- Implementation support from Epic is notably hands-on compared to rivals
Cons
- Reporting customization demands significant IT involvement for most organizations
- Implementation timelines stretch well beyond initial vendor estimates
- Smaller practices often find the cost structure difficult to justify
- Mobile experience feels noticeably limited compared to the full desktop platform