| Product | |||
|---|---|---|---|
| Review & Ratings |
No reviews available |
No reviews available |
|
| Description |
Sprinklr is an all-encompassing social media analytics tool designed to empower brands to optimize their online engagement and marketing strategies. This powerful platform offers comprehensive insights into social media performance, enabling businesses to track key performance indicators (KPIs) across multiple channels. Sprinklr’s user-friendly interface allows for real-time monitoring of audien... Read more about Sprinklr |
Genesys Cloud CX is a cloud-based customer experience platform that offers comprehensive tools for customer engagement and support. It provides a unified interface for handling communications across multiple channels, including voice, chat, email, and social media. Key features include an intuitive contact center solution, enabling efficient management of customer interactions. Genesys Cloud CX al... Read more about Genesys Cloud CX |
|
| Free Trial |
Available |
Available |
|
| Starting Price |
$90 Per Month |
||
| Category Features | |||
| Email Management Software | |||
| Email Tracking | |||
| Contact Management | |||
| Auto-Responders | |||
| Signature Management | |||
| Spam Blocker | |||
| Email Marketing | |||
| Customer Segmentation | |||
| Alerts/Notifications | |||
| Email Monitoring | |||
| Chat/Messaging | |||
| Routing | |||
| Canned Responses | |||
| Whitelisting/Blacklisting | |||
| Search/Filter | |||
| Drag & Drop | |||
| Campaign Management | |||
| Shared Inboxes | |||
| Inbox Management | |||
| Response Management | |||
| Email Templates | |||
| Queue Management | |||
| Email Distribution | |||
| Collaboration Tools | |||
| Prioritization | |||
| Artificial Intelligence | |||
| Knowledge Management Software | |||
| Cataloging/Categorization | |||
| Knowledge Base Management | |||
| Single Sign On | |||
| Communication Management | |||
| SSL Security | |||
| Text Editing | |||
| Activity Tracking | |||
| Social Media Integration | |||
| Access Controls/Permissions | |||
| Decision Support | |||
| Document Management | |||
| Collaboration Tools | |||
| Drag & Drop | |||
| Live Chat | |||
| Surveys & Feedback | |||
| Self Service Portal | |||
| Alerts/Notifications | |||
| Full Text Search | |||
| Commenting/Notes | |||
| Discussions/Forums | |||
| Tagging | |||
| Widgets | |||
| Content Management | |||
| Content Library | |||
| Multi-Language | |||
| Calendar Management | |||
| Artificial Intelligence | |||
| Reputation Management Software | |||
| Sentiment Analysis | |||
| Campaign Management | |||
| Visual Analytics | |||
| Review Generation | |||
| Keyword Tracking | |||
| Widgets | |||
| Real Time Notifications | |||
| Engagement Tracking | |||
| Review Monitoring | |||
| SEO Management | |||
| Response Management | |||
| Social Media Integration | |||
| Content Management | |||
| SMS Messaging | |||
| Brand Tracking | |||
| Surveys & Feedback | |||
| Campaign Analytics | |||
| Multi-Location | |||
| Review Request | |||
| Review Notification | |||
| Customer Experience Management | |||
| Review Display | |||
| Review Sharing | |||
| Hashtag Tracking | |||
| Post Scheduling | |||
| Complaint Management | |||
| Social Media Monitoring | |||
| Artificial Intelligence | |||
| Customer Service Software | |||
| Performance Metrics | |||
| Appointment Management | |||
| Real Time Notifications | |||
| Customer Segmentation | |||
| Employee Management | |||
| Queue Management | |||
| Virtual Assistant | |||
| Customer History | |||
| Call Routing | |||
| SMS Messaging | |||
| Email Management | |||
| Voice Mail | |||
| Call Center Management | |||
| Knowledge Base Management | |||
| Multi-Channel Communication | |||
| Live Chat | |||
| Activity Tracking | |||
| Self Service Portal | |||
| Alerts/Escalation | |||
| Auto-Responders | |||
| Support Ticket Management | |||
| Engagement Tracking | |||
| Surveys & Feedback | |||
| Social Media Integration | |||
| Contact Management | |||
| Artificial Intelligence | |||
| Help Desk Software | |||
| Automated Routing | |||
| Call Center Management | |||
| Real-Time Chat | |||
| Performance Metrics | |||
| Customer Database | |||
| Self Service Portal | |||
| SLA Management | |||
| CRM | |||
| Real Time Notifications | |||
| Multi-Channel Communication | |||
| Support Ticket Management | |||
| Surveys & Feedback | |||
| Document Storage | |||
| Social Media Integration | |||
| Alerts/Escalation | |||
| Prioritization | |||
| Workflow Configuration | |||
| Ticket Management | |||
| Reporting/Analytics | |||
| Access Controls/Permissions | |||
| IT Asset Management | |||
| Email Management | |||
| Customer History | |||
| Interaction Tracking | |||
| Knowledge Base Management | |||
| Remote Access/Control | |||
| Artificial Intelligence | |||
| Campaign Management Software | |||
| Lead Management | |||
| Activity Dashboard | |||
| Campaign Management | |||
| Data Import/Export | |||
| Campaign Segmentation | |||
| Contact Database | |||
| Campaign Planning | |||
| Multi-Channel Marketing | |||
| Channel Management | |||
| Reporting & Statistics | |||
| Lead Capture | |||
| Campaign Scheduling | |||
| Drip Campaigns | |||
| Lead Generation | |||
| Engagement Tracking | |||
| Conversion Rate Optimization | |||
| Visual Analytics | |||
| Click Tracking | |||
| Auto-Responders | |||
| Template Management | |||
| Customer Segmentation | |||
| Multi-Campaign | |||
| Campaign Analytics | |||
| Social Media Integration | |||
| Email Marketing | |||
| AB Testing | |||
| Content Management | |||
| Artificial Intelligence | |||
| Content Marketing Software | |||
| Categorization/Grouping | |||
| Filtering | |||
| Campaign Management | |||
| Reporting & Statistics | |||
| Audience Targeting | |||
| Social Media Integration | |||
| Social Promotion | |||
| Template Management | |||
| SEO Management | |||
| Conversion Tracking | |||
| Activity Dashboard | |||
| Campaign Planning | |||
| Editorial Calendar | |||
| Content Library | |||
| Drag & Drop | |||
| Publish Scheduling | |||
| Content Management | |||
| Campaign Analytics | |||
| Multi-Channel Campaigns | |||
| Engagement Tracking | |||
| Social Media Monitoring | |||
| Email Marketing | |||
| Artificial Intelligence | |||
| Social Media Marketing Software | |||
| Automated Publishing | |||
| Campaign Analytics | |||
| Commenting/Notes | |||
| Tagging | |||
| Contact Management | |||
| Social Media Monitoring | |||
| Performance Metrics | |||
| Campaign Planning | |||
| Multi-Campaign | |||
| Content Management | |||
| Social Promotion | |||
| Multi-Channel Marketing | |||
| Image Library | |||
| Post Scheduling | |||
| Email Marketing | |||
| Conversion Tracking | |||
| Campaign Management | |||
| Drag & Drop | |||
| Reporting/Analytics | |||
| Engagement Tracking | |||
| Multi-Channel Management | |||
| Content Library | |||
| AB Testing | |||
| Multi-Account Management | |||
| Social Media Integration | |||
| Calendar Management | |||
| Trend Analysis | |||
| Customer Segmentation | |||
| Keyword Filtering | |||
| Automated Scheduling | |||
| Click Tracking | |||
| Artificial Intelligence | |||
| Collaboration Software | |||
| Project Management | |||
| Screen Sharing | |||
| Drag & Drop | |||
| @mentions | |||
| Communication Management | |||
| Discussions/Forums | |||
| Commenting/Notes | |||
| File Sharing | |||
| Real Time Notifications | |||
| Calendar Management | |||
| Video Conferencing | |||
| Chat/Messaging | |||
| Version Control | |||
| Task Management | |||
| Contact Management | |||
| Document Management | |||
| Task Progress Tracking | |||
| Content Management | |||
| Collaboration Tools | |||
| Alerts/Notifications | |||
| Task Scheduling | |||
| To-Do List | |||
| Prioritization | |||
| Tagging | |||
| Assignment Management | |||
| Artificial Intelligence | |||
| Call Center Software | |||
| Call Recording | |||
| Computer Telephony Integration | |||
| Call Routing | |||
| Call Monitoring | |||
| Call Logging | |||
| Call Center Management | |||
| Activity Dashboard | |||
| Call Tracking | |||
| Callback Scheduling | |||
| Progressive Dialer | |||
| Manual Dialer | |||
| Call Transfer | |||
| Voice Mail | |||
| Contact Management | |||
| Inbound Call Center | |||
| Chat/Messaging | |||
| Outbound Call Center | |||
| Alerts/Escalation | |||
| CRM | |||
| Multi-Channel Communication | |||
| IVR/Voice Recognition | |||
| Call Scripting | |||
| Caller ID | |||
| Automatic Call Distribution | |||
| Queue Management | |||
| Call Reporting | |||
| Auto-Dialer | |||
| Blended Call Center | |||
| Predictive Dialer | |||
| Interaction Tracking | |||
| Artificial Intelligence | |||
| Live Chat Software | |||
| Transfers/Routing | |||
| Document Storage | |||
| Mobile Access | |||
| Search/Filter | |||
| Single Sign On | |||
| Support Ticket Management | |||
| Screen Sharing | |||
| Reporting/Analytics | |||
| Proactive Chat | |||
| Auto-Responders | |||
| Multi-Channel Communication | |||
| Real Time Notifications | |||
| Offline Form | |||
| Collaboration Tools | |||
| CRM | |||
| Interaction Tracking | |||
| Transcripts/Chat History | |||
| Contact Management | |||
| Geotargeting | |||
| Chat/Messaging | |||
| File Sharing | |||
| Canned Responses | |||
| Email Management | |||
| Surveys & Feedback | |||
| Artificial Intelligence | |||
| Customer Engagement Software | |||
| Churn Management | |||
| Engagement Tracking | |||
| Email Management | |||
| Social Media Integration | |||
| CRM | |||
| Multi-Language | |||
| Real Time Analytics | |||
| Campaign Management | |||
| Content Management | |||
| Event Triggered Actions | |||
| Feedback Management | |||
| Multi-Channel Communication | |||
| Customer Database | |||
| Surveys & Feedback | |||
| Customer Experience Management | |||
| Communication Management | |||
| Live Chat | |||
| Customer Segmentation | |||
| Visual Analytics | |||
| Customer History | |||
| Customer Portal | |||
| Sentiment Analysis | |||
| Artificial Intelligence | |||
| Customer Satisfaction Software | |||
| Trend Analysis | |||
| Survey/Poll Management | |||
| Data Visualization | |||
| Reporting/Analytics | |||
| Chat/Messaging | |||
| CRM | |||
| Feedback Management | |||
| Customer Segmentation | |||
| Customer Database | |||
| SMS Messaging | |||
| Visual Analytics | |||
| Email Management | |||
| Engagement Tracking | |||
| Multi-Channel Communication | |||
| Complaint Monitoring | |||
| Customer Experience Management | |||
| Sentiment Analysis | |||
| Performance Metrics | |||
| Social Media Integration | |||
| Customer Journey Mapping | |||
| NPS Survey | |||
| CES Survey | |||
| CSAT Survey | |||
| Artificial Intelligence | |||
| Real Estate CRM Software | |||
| Referral Tracking | |||
| Commission Management | |||
| Contact Database | |||
| Lead Qualification | |||
| Contact Management | |||
| Campaign Management | |||
| Access Controls/Permissions | |||
| Client Management | |||
| Email Marketing | |||
| Pipeline Management | |||
| Lead Management | |||
| Activity Dashboard | |||
| Lead Nurturing | |||
| Interaction Tracking | |||
| Reporting/Analytics | |||
| Activity Tracking | |||
| Document Management | |||
| Appointment Management | |||
| Alerts/Notifications | |||
| Calendar Management | |||
| Lead Generation | |||
| Lead Distribution | |||
| Client/Property Matching | |||
| Task Management | |||
| Segmentation | |||
| Lead Capture | |||
| Email Tracking | |||
| For Real Estate | |||
| Property Database | |||
| Omnichannel Communications | |||
| Artificial Intelligence | |||
| Social CRM Software | |||
| Lead Capture | |||
| Customer Support | |||
| Lead Nurturing | |||
| Activity Dashboard | |||
| Data Visualization | |||
| Brand Tracking | |||
| Contact Management | |||
| Customer Engagement | |||
| Social Media Monitoring | |||
| Social Promotion | |||
| Sales Pipeline Management | |||
| Email Marketing | |||
| Reporting/Analytics | |||
| Tagging | |||
| Communication Management | |||
| Audience Targeting | |||
| Marketing Automation | |||
| Calendar Management | |||
| Content Management | |||
| Sentiment Analysis | |||
| Task Management | |||
| Customer Database | |||
| Social Media Integration | |||
| Live Chat | |||
| Email Tracking | |||
| CRM | |||
| Customer Social Profiles | |||
| Collaboration Tools | |||
| Engagement Tracking | |||
| Artificial Intelligence | |||
| Market Research Software | |||
| Reporting/Analytics | |||
| Social Media Integration | |||
| Paper-Based | |||
| Data Import/Export | |||
| Multi-Language | |||
| Benchmarking | |||
| Question Branching | |||
| Template Management | |||
| Statistical Analysis | |||
| Phone-Based | |||
| Real Time Data | |||
| Customer Segmentation | |||
| Survey Builder | |||
| Face-to-Face | |||
| Multi-Channel Distribution | |||
| Customizable Questions | |||
| Monitoring | |||
| Panel Management | |||
| Survey/Poll Management | |||
| Drag & Drop | |||
| Trend Analysis | |||
| Question Library | |||
| Email Management | |||
| Sentiment Analysis | |||
| Conditional Logic | |||
| Activity Tracking | |||
| Charting | |||
| Multiple User Accounts | |||
| Artificial Intelligence | |||
| Brand Management Software | |||
| Change Management | |||
| Fulfillment Distribution | |||
| Collaboration Tools | |||
| Visual Analytics | |||
| Commenting/Notes | |||
| Image Editing | |||
| Campaign Management | |||
| Metadata Management | |||
| Digital Asset Management | |||
| Customizable Branding | |||
| Version Control | |||
| Search/Filter | |||
| Approval Process Control | |||
| Template Management | |||
| Artwork Management | |||
| Content Library | |||
| Document Storage | |||
| Content Management | |||
| Social Media Integration | |||
| Brand Guidelines | |||
| Image Library | |||
| File Management | |||
| Artificial Intelligence | |||
| Advocacy Software | |||
| Advocate Management | |||
| Customer Advocacy | |||
| Campaign Management | |||
| Engagement Tracking | |||
| Nonprofit Advocacy | |||
| Rewards Management | |||
| Event Triggered Actions | |||
| Forms Management | |||
| Artificial Intelligence | |||
| All-in-One Marketing Platform Software | |||
| Lead Management | |||
| List Management | |||
| Multi-Channel Marketing | |||
| Landing Pages/Web Forms | |||
| Behavior Analytics | |||
| Dynamic Content | |||
| Lead Nurturing | |||
| Artificial Intelligence | |||
| Artificial Intelligence Software | |||
| Virtual Personal Assistant (VPA) | |||
| Sentiment Analysis | |||
| Trend Analysis | |||
| API | |||
| Data Import/Export | |||
| Predictive Analytics | |||
| Third-Party Integrations | |||
| Multi-Language | |||
| For Sales Teams/Organizations | |||
| Collaboration Tools | |||
| Activity Dashboard | |||
| Reporting/Analytics | |||
| Process/Workflow Automation | |||
| Chatbot | |||
| For eCommerce | |||
| Speech Recognition | |||
| Performance Metrics | |||
| Artificial Intelligence | |||
| Auto Dialer Software | |||
| Progressive Dialer | |||
| Power Dialer | |||
| Computer Telephony Integration | |||
| Preview Dialer | |||
| IVR/Voice Recognition | |||
| Automatic Call Distribution | |||
| Campaign Management | |||
| Call Scripting | |||
| Call Routing | |||
| Voice Mail | |||
| Call Recording | |||
| Call Transfer | |||
| Caller ID | |||
| Predictive Dialer | |||
| Call Center Management | |||
| Reporting/Analytics | |||
| Call Monitoring | |||
| Artificial Intelligence | |||
| Call Center Workforce Management Software | |||
| Employee Scheduling | |||
| Labor Forecasting | |||
| Performance Metrics | |||
| Productivity Analysis | |||
| Reporting/Analytics | |||
| Agent Interface | |||
| Call Recording | |||
| Compliance Management | |||
| Customer Experience Management | |||
| Queue Management | |||
| Employee Coaching Tools | |||
| Quality Management | |||
| Leave Tracking | |||
| Call Monitoring | |||
| For Call Centers | |||
| Intraday Management | |||
| Artificial Intelligence | |||
| Call Recording Software | |||
| Interaction Tracking | |||
| Call Tagging | |||
| Computer Telephony Integration | |||
| Call Monitoring | |||
| Automatic Call Distribution | |||
| File Transfer | |||
| IVR/Voice Recognition | |||
| Performance Metrics | |||
| Recording | |||
| Event Triggered Actions | |||
| Activity Dashboard | |||
| Contact Management | |||
| Scheduled Recording | |||
| Voice Mail | |||
| Call Transcription | |||
| Reporting & Statistics | |||
| Call Center Management | |||
| Auto-Dialer | |||
| Artificial Intelligence | |||
| Chatbot Software | |||
| Natural Language Processing | |||
| Automated Responses | |||
| Virtual Assistant | |||
| Chatbot | |||
| AI/Machine Learning | |||
| Query Suggestions | |||
| Customer Support | |||
| Language Detection | |||
| Pre-Configured Bot | |||
| Code-free Development | |||
| Automated Routing | |||
| Augmented Analytics | |||
| Transfers/Routing | |||
| Lead Qualification | |||
| Customizable Branding | |||
| Lead Capture | |||
| For Sales/Marketing | |||
| Artificial Intelligence | |||
| Competitive Intelligence Software | |||
| Social Media Monitoring | |||
| Activity Dashboard | |||
| Benchmarking | |||
| Search/Filter | |||
| Alerts/Notifications | |||
| Data Visualization | |||
| Customer Profiles | |||
| Forecasting | |||
| Trend Analysis | |||
| Sentiment Analysis | |||
| SEO Management | |||
| Monitoring | |||
| Engagement Tracking | |||
| Customer Segmentation | |||
| Keyword Tracking | |||
| Real-Time Analytics | |||
| Competitive Analysis | |||
| Third-Party Integrations | |||
| Real Time Comparisons | |||
| Website Monitoring | |||
| API | |||
| Reporting/Analytics | |||
| Performance Metrics | |||
| Data Import/Export | |||
| Artificial Intelligence | |||
| Contact Center Software | |||
| Automated Routing | |||
| Quality Management | |||
| Queue Management | |||
| IVR/Voice Recognition | |||
| Computer Telephony Integration | |||
| Collaboration Tools | |||
| Agent Interface | |||
| Chatbot | |||
| Auto-Dialer | |||
| Reporting/Analytics | |||
| Workforce Management | |||
| Artificial Intelligence | |||
| Contact Center Quality Assurance Software | |||
| Quality Management | |||
| Employee Coaching Tools | |||
| Customer Experience Management | |||
| Call Recording | |||
| Reporting/Analytics | |||
| Process/Workflow Automation | |||
| Third-Party Integrations | |||
| Multi-Channel Communication | |||
| Activity Dashboard | |||
| KPI Monitoring | |||
| Multiple Scoring Models | |||
| Customer Surveys | |||
| Feedback Management | |||
| Agent Interface | |||
| Sentiment Analysis | |||
| Artificial Intelligence | |||
| Conversational AI Platform Software | |||
| Contextual Guidance | |||
| Live Chat | |||
| Multi-Channel Communication | |||
| Pre-Configured Bot | |||
| For Developers | |||
| Multi-Language | |||
| Code-free Development | |||
| Speech Synthesis | |||
| Sentiment Analysis | |||
| Speech Recognition | |||
| Intent Recognition | |||
| Reporting/Analytics | |||
| Chatbot | |||
| Artificial Intelligence | |||
| Customer Advocacy Software | |||
| Social Engagement | |||
| Advocate Management | |||
| Community Management | |||
| Gamification | |||
| Reporting/Analytics | |||
| Campaign Management | |||
| Communication Management | |||
| Referral Tracking | |||
| Rewards Program | |||
| Artificial Intelligence | |||
| Customer Communications Management Software | |||
| Template Management | |||
| Workflow Management | |||
| Third-Party Integrations | |||
| CRM | |||
| Interaction Tracking | |||
| Content Management | |||
| Activity Dashboard | |||
| On-Demand Communications | |||
| Personalization | |||
| Multi-Channel Communication | |||
| Interactive Content | |||
| Video Support | |||
| Customer Database | |||
| Chat/Messaging | |||
| Reporting & Statistics | |||
| Batch Communications | |||
| Customer History | |||
| Alerts/Notifications | |||
| Feedback Management | |||
| Artificial Intelligence | |||
| Customer Experience Software | |||
| Surveys & Feedback | |||
| Dashboard | |||
| Data Visualization | |||
| Text Analysis | |||
| Reporting/Analytics | |||
| Customer Segmentation | |||
| Negative Feedback Management | |||
| Engagement Tracking | |||
| Real-Time Notifications | |||
| Knowledge Management | |||
| Customizable Templates | |||
| Customizable Fields | |||
| Survey/Poll Management | |||
| Feedback Management | |||
| Customizable Forms | |||
| Multi-Channel Data Collection | |||
| NPS Survey Structure | |||
| Artificial Intelligence | |||
| IVR Software | |||
| Call Center Management | |||
| Call Routing | |||
| Voice Mail | |||
| Text to Speech | |||
| Call Recording | |||
| Call Logging | |||
| Survey/Poll Management | |||
| Callback Scheduling | |||
| Phone Key Input | |||
| Reporting & Statistics | |||
| IVR/Voice Recognition | |||
| Caller ID | |||
| Campaign Management | |||
| Call Disposition | |||
| Call Monitoring | |||
| Auto-Dialer | |||
| Multi-Channel Communication | |||
| Multiple Scripts | |||
| Automatic Call Distribution | |||
| Computer Telephony Integration | |||
| Voice Customization | |||
| Real-Time Monitoring | |||
| Pre-recorded Messages | |||
| Artificial Intelligence | |||
| MRM Software | |||
| Activity Planning | |||
| Content Management | |||
| Brand Management | |||
| Digital Asset Management | |||
| Strategic Planning | |||
| Approval Workflow | |||
| Expense Management | |||
| Marketing Calendar | |||
| Budgeting/Forecasting | |||
| ROI Tracking | |||
| Artificial Intelligence | |||
| Predictive Dialer Software | |||
| Lead Management | |||
| Call Monitoring | |||
| Contact Management | |||
| List Management | |||
| Campaign Management | |||
| Automatic Call Distribution | |||
| Call Scheduling | |||
| Call Routing | |||
| Predictive Dialer | |||
| Call Center Management | |||
| Real-Time Reporting | |||
| Call Transfer | |||
| Campaign Specific Caller ID | |||
| FCC Compliance | |||
| Call Reporting | |||
| Interaction Tracking | |||
| Computer Telephony Integration | |||
| Reporting/Analytics | |||
| Call Recording | |||
| FTC Compliance | |||
| Artificial Intelligence | |||
| Publishing and Subscriptions Software | |||
| Layout & Design | |||
| Customizable Branding | |||
| Collaboration Tools | |||
| Cataloging/Categorization | |||
| Campaign Management | |||
| Subscription Management | |||
| Circulation Management | |||
| Reporting & Statistics | |||
| Image Editing | |||
| Advertising Management | |||
| SEO Management | |||
| Artificial Intelligence | |||
| Social Listening Tools Software | |||
| Brand Tracking | |||
| Sentiment Analysis | |||
| Data Visualization | |||
| Keyword Filtering | |||
| Reporting/Analytics | |||
| Negative Feedback Management | |||
| Trend Analysis | |||
| Social Media Monitoring | |||
| Multi-Channel Data Collection | |||
| Hashtag Tracking | |||
| Audience Analytics | |||
| Campaign Analytics | |||
| Competitor Monitoring | |||
| Performance Metrics | |||
| Artificial Intelligence | |||
| Social Media Analytics Tools Software | |||
| Multi-Channel Data Collection | |||
| Engagement Tracking | |||
| Lead Attribution | |||
| Campaign Analytics | |||
| Influencer Tracking | |||
| Post Scheduling | |||
| Customizable Reports | |||
| Competitor Monitoring | |||
| Artificial Intelligence | |||
| Social Media Management Software | |||
| Engagement Tracking | |||
| Tagging | |||
| Image Library | |||
| Customer Engagement | |||
| @mentions | |||
| Reporting/Analytics | |||
| Keyword Tracking | |||
| Brand Tracking | |||
| Post Scheduling | |||
| Alerts/Notifications | |||
| Automated Publishing | |||
| Multi-Account Management | |||
| Social Media Integration | |||
| Campaign Management | |||
| Multi-Campaign | |||
| Collaboration Tools | |||
| Calendar Management | |||
| Artificial Intelligence | |||
| Social Media Monitoring Software | |||
| Competitive Analysis | |||
| Trend Analysis | |||
| Customizable Reports | |||
| Audience Targeting | |||
| Social Media Integration | |||
| Performance Metrics | |||
| Impact Measurement | |||
| Visual Analytics | |||
| Reputation Management | |||
| Real-Time Notifications | |||
| Reporting & Statistics | |||
| Campaign Analytics | |||
| Sentiment Analysis | |||
| Customer Engagement | |||
| Engagement Tracking | |||
| Content Management | |||
| Influencer Tracking | |||
| Dashboard | |||
| Multi-Channel Data Collection | |||
| Artificial Intelligence | |||
| Social Networking Software | |||
| Real-Time Chat | |||
| Activity Dashboard | |||
| Real-Time Notifications | |||
| Event Management | |||
| Reporting & Statistics | |||
| Mobile Access | |||
| Advertising Management | |||
| Drag & Drop | |||
| Social Promotion | |||
| Data Security | |||
| Engagement Tracking | |||
| Media Library | |||
| Content Management | |||
| Tagging | |||
| Monitoring | |||
| Blogs | |||
| Alerts/Notifications | |||
| Social Media Integration | |||
| Chat/Messaging | |||
| @mentions | |||
| Artificial Intelligence | |||
| Social Selling Software | |||
| Social Media Monitoring | |||
| Content Management | |||
| Compliance Management | |||
| Lead Engagement | |||
| Content Discovery | |||
| Performance Metrics | |||
| Pre-Approved Content Library | |||
| Employee Advocacy | |||
| Single Sign On | |||
| Automated Publishing | |||
| Gamification | |||
| Artificial Intelligence | |||
| Speech Analytics Software | |||
| Data Security | |||
| Natural Language Processing | |||
| Sentiment Analysis | |||
| Predictive Analytics | |||
| Surveys & Feedback | |||
| Call Recording | |||
| Automatic Transcription | |||
| Customer Experience Management | |||
| Call Center Management | |||
| Self-Service Search | |||
| Artificial Intelligence | |||
| Telephony Software | |||
| Call Center Management | |||
| Call Transfer | |||
| Computer Telephony Integration | |||
| VoIP | |||
| Voice Mail | |||
| Reporting/Analytics | |||
| Caller ID | |||
| Call Monitoring | |||
| Call Recording | |||
| Multi-Channel Communication | |||
| Auto-Dialer | |||
| IVR/Voice Recognition | |||
| Call Routing | |||
| Automatic Call Distribution | |||
| Artificial Intelligence | |||
| VoIP Software | |||
| IVR/Voice Recognition | |||
| Call Screening | |||
| Caller ID | |||
| Call Routing | |||
| Call Monitoring | |||
| Contact Management | |||
| SIP Trunking | |||
| Computer Telephony Integration | |||
| Call Recording | |||
| Call Center Management | |||
| Call Transfer | |||
| Reporting & Statistics | |||
| Auto-Dialer | |||
| Automatic Call Distribution | |||
| Mobile Access | |||
| Voice Mail | |||
| Call Tracking | |||
| Artificial Intelligence | |||
| Customer Support Software | |||
| Queue Management | |||
| Email Management | |||
| Service Level Agreement (SLA) Management | |||
| CRM | |||
| Live Chat | |||
| Knowledge Base Management | |||
| Customer Database | |||
| Reporting/Analytics | |||
| Multi-Channel Communication | |||
| Inventory Management | |||
| Chatbot | |||
| Artificial Intelligence | |||
| Other Information | |||
| Deployment | Cloud Hosted | Cloud Hosted | |
| Devices Supported | Web-Based, iPhone, Android, | Web-Based, iPhone, Android, Windows, Linux | |
| Pricing Model | Per User | Usage Based | |
| Support | 24x7 Support, Email, Knowledge Base, FAQs/Forum | 24x7 Support, Email, Phone, Chat, Knowledge Base | |
| Target Company Size |
Self-Employed,
Small-Business,
Midsize-Business,
|
Small-Business,
Midsize-Business,
Large-Enterprise-Business
|
|
