Trying to decide between GLPi and SolarWinds Service Desk? Both are industry-leading solutions, but which one is the best fit for your business? In this detailed comparison, we evaluate their features, pricing, ease of use, and customer support to help you make an informed choice. Whether you need advanced automation, better scalability, or user-friendly interfaces, this guide breaks down everything you need to know to select the right software for your needs.
Explore other software products that may fit your needs before making a final choice.
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Compare ratings, pricing, descriptions, buyer fit, integrations, category features, product details, alternatives, and SoftwareWorld’s final conclusion with GLPi on the left and SolarWinds Service Desk on the right.
GLPi
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SolarWinds Service Desk
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See ratings, free-trial availability, starting price, and a short description for each product in two dedicated columns.
Software
GLPi (Gestionnaire Libre de Parc Informatique) is a powerful IT asset management software designed to optimize the management of IT assets and resources within organizations. This comprehensive platform offers tools...
Read more about GLPi
Software
A school district picking IT software isn't usually a dramatic story, but St Peter's Prep Schools chose SolarWinds Service Desk over Spiceworks, Atlassian, and Zendesk specifically to improve resolution times...
Read more about SolarWinds Service DeskCompare problem it solves, core use cases, target users, industry fit, key features, and USP for both products in two dedicated columns.
Buyer fit
IT Asset Management And Service Desk Solution For Efficient Support And Resource Tracking
Streamline IT Management With GLPi's Powerful Open-source Solution
Buyer fit
Streamlines IT Service Management And Enhances Customer Support Efficiency
Streamline IT Support With Intuitive And Efficient Service Management
Compare the popular integrations highlighted on each profile and open the full integration list for either product when you want deeper detail.
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Open any shared category to compare the features selected under that category for both products.
Features shown here belong only to the Inventory Management Software category.
| Feature | GLPi | SolarWinds Service Desk |
|---|---|---|
| Reorder Management | Listed | Listed |
| Vendor Managed Inventory | Listed | Listed |
| Barcode/Ticket Scanning | Listed | Listed |
| Returns Management | Listed | Listed |
| Multi-Currency | Listed | Listed |
| Sales Reports | Listed | Listed |
| Purchase Order Management | Listed | Listed |
| Inventory Optimization | Listed | Listed |
| Inventory Management | Listed | Listed |
| Real Time Data | Listed | Listed |
| Multi-Channel Management | Listed | Listed |
| Cost Tracking | Listed | Listed |
| Invoice Management | Listed | Listed |
| Retail Inventory Management | Listed | Listed |
| Kitting | Listed | Listed |
| eCommerce Management | Listed | Listed |
| Customer Database | Listed | Listed |
| Product Identification | Listed | Listed |
| Shipping Management | Listed | Listed |
| Reporting/Analytics | Listed | Listed |
| Multi-Location | Listed | Listed |
| Inventory Control | Listed | Listed |
| Forecasting | Listed | Listed |
| Warehouse Management | Listed | Listed |
| Supplier Management | Listed | Listed |
| Point of Sale (POS) | Listed | Listed |
| Alerts/Notifications | Listed | Listed |
| Accounting Integration | Listed | Listed |
| Status Tracking | Listed | Listed |
| Order Management | Listed | Listed |
| Inventory Auditing | Listed | Listed |
| Inventory Replenishment | Listed | Listed |
| Artificial Intelligence | Not listed | Listed |
Features shown here belong only to the Knowledge Management Software category.
| Feature | GLPi | SolarWinds Service Desk |
|---|---|---|
| Cataloging/Categorization | Listed | Listed |
| Knowledge Base Management | Listed | Listed |
| Single Sign On | Listed | Listed |
| Communication Management | Listed | Listed |
| SSL Security | Listed | Listed |
| Text Editing | Listed | Listed |
| Activity Tracking | Listed | Listed |
| Social Media Integration | Listed | Listed |
| Access Controls/Permissions | Listed | Listed |
| Decision Support | Listed | Listed |
| Document Management | Listed | Listed |
| Collaboration Tools | Listed | Listed |
| Drag & Drop | Listed | Listed |
| Live Chat | Listed | Listed |
| Surveys & Feedback | Listed | Listed |
| Self Service Portal | Listed | Listed |
| Alerts/Notifications | Listed | Listed |
| Full Text Search | Listed | Listed |
| Commenting/Notes | Listed | Listed |
| Discussions/Forums | Listed | Listed |
| Tagging | Listed | Listed |
| Widgets | Listed | Listed |
| Content Management | Listed | Listed |
| Content Library | Listed | Listed |
| Multi-Language | Listed | Listed |
| Calendar Management | Listed | Listed |
| Artificial Intelligence | Not listed | Not listed |
Features shown here belong only to the Help Desk Software category.
| Feature | GLPi | SolarWinds Service Desk |
|---|---|---|
| Automated Routing | Listed | Listed |
| Call Center Management | Listed | Listed |
| Real-Time Chat | Listed | Listed |
| Performance Metrics | Listed | Listed |
| Customer Database | Listed | Listed |
| Self Service Portal | Listed | Listed |
| SLA Management | Listed | Listed |
| CRM | Listed | Listed |
| Real Time Notifications | Listed | Listed |
| Multi-Channel Communication | Listed | Listed |
| Support Ticket Management | Listed | Listed |
| Surveys & Feedback | Listed | Listed |
| Document Storage | Listed | Listed |
| Social Media Integration | Listed | Listed |
| Alerts/Escalation | Listed | Listed |
| Prioritization | Listed | Listed |
| Workflow Configuration | Listed | Listed |
| Ticket Management | Listed | Listed |
| Reporting/Analytics | Listed | Listed |
| Access Controls/Permissions | Listed | Listed |
| IT Asset Management | Listed | Listed |
| Email Management | Listed | Listed |
| Customer History | Listed | Listed |
| Interaction Tracking | Listed | Listed |
| Knowledge Base Management | Listed | Listed |
| Remote Access/Control | Listed | Listed |
| Artificial Intelligence | Not listed | Not listed |
Features shown here belong only to the ITSM Software category.
| Feature | GLPi | SolarWinds Service Desk |
|---|---|---|
| Service Catalog | Listed | Listed |
| Alerts/Escalation | Listed | Listed |
| Multi-Channel Communication | Listed | Listed |
| Configuration Management | Listed | Listed |
| Inventory Management | Listed | Listed |
| Approval Process Control | Listed | Listed |
| Contract/License Management | Listed | Listed |
| Asset Tracking | Listed | Listed |
| Prioritization | Listed | Listed |
| Activity Tracking | Listed | Listed |
| Change Management | Listed | Listed |
| Knowledge Base Management | Listed | Listed |
| Self Service Portal | Listed | Listed |
| Incident Management | Listed | Listed |
| Alerts/Notifications | Listed | Listed |
| Chat/Messaging | Listed | Listed |
| Project Management | Listed | Listed |
| SLA Management | Listed | Listed |
| Access Controls/Permissions | Listed | Listed |
| Problem Management | Listed | Listed |
| Availability Management | Listed | Listed |
| Support Ticket Management | Listed | Listed |
| Surveys & Feedback | Listed | Listed |
| Help Desk Management | Listed | Listed |
| Capacity Management | Listed | Listed |
| Release Management | Listed | Listed |
| Asset Lifecycle Management | Listed | Listed |
| Task Management | Listed | Listed |
| Audit Trail | Listed | Listed |
| Remote Access & Monitoring | Listed | Listed |
| Artificial Intelligence | Not listed | Not listed |
Features shown here belong only to the IT Management Software category.
| Feature | GLPi | SolarWinds Service Desk |
|---|---|---|
| Change Management | Listed | Listed |
| SLA Management | Listed | Listed |
| Activity Tracking | Listed | Listed |
| Knowledge Management | Listed | Listed |
| Dashboard | Listed | Listed |
| Audit Management | Listed | Listed |
| Self Service Portal | Listed | Listed |
| Patch Management | Listed | Listed |
| Capacity Management | Listed | Listed |
| Configuration Management | Listed | Listed |
| License Management | Listed | Listed |
| Alerts/Notifications | Listed | Listed |
| Inventory Management | Listed | Listed |
| Compliance Management | Listed | Listed |
| Remote Access/Control | Listed | Listed |
| Server Monitoring | Listed | Listed |
| Event Logs | Listed | Listed |
| Task Management | Listed | Listed |
| Incident Management | Listed | Listed |
| SSL Security | Listed | Listed |
| Audit Trail | Listed | Listed |
| Access Controls/Permissions | Listed | Listed |
| Ticket Management | Listed | Listed |
| Maintenance Scheduling | Listed | Listed |
| Chat/Messaging | Listed | Listed |
| Issue Auditing | Listed | Listed |
| IT Asset Tracking | Listed | Listed |
| IT Risk Management | Listed | Listed |
| Network Security | Listed | Listed |
| Artificial Intelligence | Not listed | Not listed |
Features shown here belong only to the CMDB Software category.
| Feature | GLPi | SolarWinds Service Desk |
|---|---|---|
| Change Management | Listed | Listed |
| Performance Monitoring | Listed | Listed |
| Contract/License Management | Listed | Listed |
| Device Auto Discovery | Listed | Listed |
| API | Listed | Listed |
| IT Asset Management | Listed | Listed |
| Data Visualization | Listed | Listed |
| Impact Management | Listed | Listed |
| Service Level Agreement (SLA) Management | Listed | Listed |
| License Management | Listed | Listed |
| Relationship Mapping | Listed | Listed |
| Inventory Management | Listed | Listed |
| Configuration Management | Listed | Listed |
| Compliance Management | Listed | Listed |
| Knowledge Base Management | Listed | Listed |
| Workflow Management | Listed | Listed |
| Asset Lifecycle Management | Listed | Listed |
| Prioritization | Listed | Listed |
| IT Asset Tracking | Listed | Listed |
| Artificial Intelligence | Not listed | Not listed |
Features shown here belong only to the IT Asset Management Software category.
| Feature | GLPi | SolarWinds Service Desk |
|---|---|---|
| Contract/License Management | Listed | Listed |
| Compliance Tracking | Listed | Listed |
| Cost Tracking | Listed | Listed |
| Procurement Management | Listed | Listed |
| Supplier Management | Listed | Listed |
| Configuration Management | Listed | Listed |
| Asset Tracking | Listed | Listed |
| Maintenance Management | Listed | Listed |
| Reporting/Analytics | Listed | Listed |
| Audit Management | Listed | Listed |
| Inventory Management | Listed | Listed |
| Change Management | Listed | Listed |
| Requisition Management | Listed | Listed |
| Support Ticket Management | Listed | Listed |
| Barcode/Ticket Scanning | Listed | Listed |
| Alerts/Notifications | Listed | Listed |
| Artificial Intelligence | Not listed | Not listed |
Features shown here belong only to the Knowledge Base Software category.
| Feature | GLPi | SolarWinds Service Desk |
|---|---|---|
| Full Text Search | Listed | Listed |
| Self Service Portal | Listed | Listed |
| SEO Management | Listed | Listed |
| Customizable Branding | Listed | Listed |
| Feedback Management | Listed | Listed |
| Reporting/Analytics | Listed | Listed |
| Rich Text Editor | Listed | Listed |
| Cataloging/Categorization | Listed | Listed |
| Multi-Language | Listed | Listed |
| Customizable Templates | Listed | Listed |
| Collaboration Tools | Listed | Listed |
| User Management | Listed | Listed |
| Drag & Drop Editor | Listed | Listed |
| Mobile Interface | Listed | Listed |
| WYSIWYG Editor | Listed | Listed |
| Knowledge Management | Listed | Listed |
| Artificial Intelligence | Not listed | Not listed |
Features shown here belong only to the License Management Software category.
| Feature | GLPi | SolarWinds Service Desk |
|---|---|---|
| Node Management | Listed | Listed |
| License Tracking | Listed | Listed |
| License Inventory | Listed | Listed |
| Configuration Management | Listed | Listed |
| Product Activation | Listed | Listed |
| Portable License | Listed | Listed |
| Trial License | Listed | Listed |
| Access Controls/Permissions | Listed | Listed |
| Copy Protection | Listed | Listed |
| Reporting/Analytics | Listed | Listed |
| Artificial Intelligence | Not listed | Not listed |
Features shown here belong only to the Service Desk Software category.
| Feature | GLPi | SolarWinds Service Desk |
|---|---|---|
| Change Management | Listed | Listed |
| Incident Management | Listed | Listed |
| Service Level Agreement (SLA) Management | Listed | Listed |
| Reporting & Statistics | Listed | Listed |
| IT Asset Management | Listed | Listed |
| Remote Access/Control | Listed | Listed |
| Procurement Management | Listed | Listed |
| Self Service Portal | Listed | Listed |
| Prioritization | Listed | Listed |
| Real-Time Notifications | Listed | Listed |
| Mobile Access | Listed | Listed |
| Support Ticket Management | Listed | Listed |
| CMDB | Listed | Listed |
| Alerts/Notifications | Listed | Listed |
| Knowledge Base Management | Listed | Listed |
| Problem Management | Listed | Listed |
| Customer Support | Listed | Listed |
| Analytics | Listed | Listed |
| Artificial Intelligence | Not listed | Not listed |
Compare deployment, device support, pricing model, support channels, and target company size for both products.
Explore alternatives to GLPi and SolarWinds Service Desk before making a final choice.
Explore other software products that buyers may consider instead of GLPi.
Explore other software products that buyers may consider instead of SolarWinds Service Desk.
This comparison brings public profile information, category-specific feature selections, review visibility, and clearly labeled sponsored placements together in a structured format so you can evaluate both products with confidence.
Each section keeps GLPi and SolarWinds Service Desk in clearly separated columns so you can compare equivalent information without losing context.
Shared categories open into their own feature comparisons, helping you review use-case-specific capabilities rather than only broad product claims.
Sponsored products stay outside the detailed comparison, and paid placements are clearly labeled so the core comparison remains focused on GLPi and SolarWinds Service Desk.
Profile pages, category pages, integrations, and alternatives are linked throughout the page so you can continue your research from the same comparison.
