Zoho Voice

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Unified calling and messaging for customer-facing teams

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Zoho Voice Evaluation Snapshot

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User RatingNot rated yet
Starting Price$34 / user
Free TrialAvailable
Free VersionYes
APINot specified
DeploymentCloud Hosted
HeadquartersUnited States
✎
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Product Overview

Zoho Voice Overview

Product description, media, company details, support, training, deployment, customer size, languages, and industries.

About Zoho Voice

Zoho Voice is a robust telephony software designed to help businesses enhance communication, streamline customer interactions, and improve sales performance. The platform integrates seamlessly with other Zoho applications, such as Zoho CRM, enabling users to make and receive calls, log interactions, and manage customer data from a single interface. Zoho Voice supports VoIP calling, call forwarding, call recording, and real-time analytics, providing businesses with a comprehensive set of features for managing inbound and outbound communications. It also includes advanced features like IVR (Interactive Voice Response), which allows for automated call routing and personalized customer experiences. With Zoho Voice, businesses can manage their phone systems effectively, improve customer service, and track communication metrics, making it ideal for small to medium-sized businesses that require an integrated telephony solution.
Company Zoho
Founded 1996
Headquarters United States
Employees 1000+

Support

24x7 Support Email Phone Chat Knowledge Base FAQs/Forum

Training

Live Online Webinar Documentation Videos

Licensing & Deployment

Proprietary Cloud Hosted Web-Based iPhone Android

Typical Customers

Self-Employed Small-Business Midsize-Business
Languages Supported 1 language available
English
Category-Based Capabilities

Zoho Voice Features

Each category combines the selected software category, its category-specific description, and the features assigned to that category.

Call Center Software 30 selected features Open category ↗ ⌄
Call Recording Computer Telephony Integration Call Routing Call Monitoring Call Logging Call Center Management Activity Dashboard Call Tracking Callback Scheduling Progressive Dialer Manual Dialer Call Transfer Voice Mail Contact Management Inbound Call Center Chat/Messaging Outbound Call Center Alerts/Escalation CRM Multi-Channel Communication IVR/Voice Recognition Call Scripting Caller ID Automatic Call Distribution Queue Management Call Reporting Auto-Dialer Blended Call Center Predictive Dialer Interaction Tracking
Auto Dialer Software 17 selected features Open category ↗ ⌄
Progressive Dialer Power Dialer Computer Telephony Integration Preview Dialer IVR/Voice Recognition Automatic Call Distribution Campaign Management Call Scripting Call Routing Voice Mail Call Recording Call Transfer Caller ID Predictive Dialer Call Center Management Reporting/Analytics Call Monitoring
Business Phone Systems Software 15 selected features Open category ↗ ⌄
Employee Directory Call Monitoring Auto-Dialer IVR/Voice Recognition Call Transfer Call Recording Voice Mail Call Logging Mobile Access Call Routing Virtual Call Center Video Conferencing Queue Management Automated Attendant PBX
Call Recording Software 18 selected features Open category ↗ ⌄
Interaction Tracking Call Tagging Computer Telephony Integration Call Monitoring Automatic Call Distribution File Transfer IVR/Voice Recognition Performance Metrics Recording Event Triggered Actions Activity Dashboard Contact Management Scheduled Recording Voice Mail Call Transcription Reporting & Statistics Call Center Management Auto-Dialer
Call Tracking Software 17 selected features Open category ↗ ⌄
CRM Call Monitoring Automatic Call Distribution Caller ID Call Reporting Contact Management Conversion Tracking Campaign Management Call Center Management Computer Telephony Integration Predictive Dialer Keyword Tracking Call Transcription API Voice Mail IVR/Voice Recognition Call Routing
Cloud Communication Platform Software 7 selected features Open category ↗ ⌄
File Sharing Fax Management Chat/Messaging IVR/Voice Recognition Call Recording Audio/Video Conferencing Call Routing
Cloud PBX Software 26 selected features Open category ↗ ⌄
Call Routing Call Reporting Conferencing Virtual Extensions Automatic Call Distribution Video Conferencing Call Tracking SIP Trunking Third-Party Integrations Call Transfer Ring Groups Call Center Management Computer Telephony Integration Queue Management Role-Based Permissions Fax Management Alerts/Notifications Communication Management Call List Management Customizable Reports Call Recording Call Disposition IVR/Voice Recognition Call Monitoring Activity Dashboard Contact Management
Contact Center Software 11 selected features Open category ↗ ⌄
Automated Routing Quality Management Queue Management IVR/Voice Recognition Computer Telephony Integration Collaboration Tools Agent Interface Chatbot Auto-Dialer Reporting/Analytics Workforce Management
Customer Communications Management Software 19 selected features Open category ↗ ⌄
Template Management Workflow Management Third-Party Integrations CRM Interaction Tracking Content Management Activity Dashboard On-Demand Communications Personalization Multi-Channel Communication Interactive Content Video Support Customer Database Chat/Messaging Reporting & Statistics Batch Communications Customer History Alerts/Notifications Feedback Management
IVR Software 23 selected features Open category ↗ ⌄
Call Center Management Call Routing Voice Mail Text to Speech Call Recording Call Logging Survey/Poll Management Callback Scheduling Phone Key Input Reporting & Statistics IVR/Voice Recognition Caller ID Campaign Management Call Disposition Call Monitoring Auto-Dialer Multi-Channel Communication Multiple Scripts Automatic Call Distribution Computer Telephony Integration Voice Customization Real-Time Monitoring Pre-recorded Messages
Sales Enablement Software 16 selected features Open category ↗ ⌄
Goal Management Contact Management Workflow Management Lead Qualification Lead Management Engagement Tracking Alerts/Notifications Meeting Management Collaboration Tools Sales Onboarding & Training Activity Tracking Performance Management Reporting & Statistics Customizable Branding Campaign Management Document Management
Softphone Software 7 selected features Open category ↗ ⌄
Call Logging Caller ID Video Conferencing Call Routing Call Recording Caller Profiles Live Chat
Telephony Software 14 selected features Open category ↗ ⌄
Call Center Management Call Transfer Computer Telephony Integration VoIP Voice Mail Reporting/Analytics Caller ID Call Monitoring Call Recording Multi-Channel Communication Auto-Dialer IVR/Voice Recognition Call Routing Automatic Call Distribution
VoIP Software 17 selected features Open category ↗ ⌄
IVR/Voice Recognition Call Screening Caller ID Call Routing Call Monitoring Contact Management SIP Trunking Computer Telephony Integration Call Recording Call Center Management Call Transfer Reporting & Statistics Auto-Dialer Automatic Call Distribution Mobile Access Voice Mail Call Tracking
Pricing Information

Zoho Voice Pricing

Pricing type, currency, trial availability, payment frequency, destination links, and package-level starting prices.

Pricing Type Per User
Preferred Currency USD ($)
Free Trial Available
Free Version Yes
Payment Frequency Monthly Subscription
Basic
$34 Per User

Prices shown are profile information and may not include taxes, regional differences, introductory terms, usage limits, or add-ons. Confirm current plans on the vendor website.

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Frequently Asked Questions

Zoho Voice FAQs

Answers generated from approved profile information, selected options, packages, integrations, support, training, deployment, and devices.

Zoho Voice is a robust telephony software designed to help businesses enhance communication, streamline customer interactions, and improve sales performance. The platform integrates seamlessly with other Zoho applications, such as Zoho CRM, enabling users to make and receive calls, log interactions, and manage customer data from a single interface. Zoho Voice supports VoIP calling, call forwarding, call recording, and real-time analytics, providing businesses with a comprehensive set of features for managing inbound and outbound communications. It also includes advanced features like IVR (Interactive Voice Response), which allows for automated call routing and personalized customer experiences. With Zoho Voice, businesses can manage their phone systems effectively, improve customer service, and track communication metrics, making it ideal for small to medium-sized businesses that require an integrated telephony solution.

  • Yes, Zoho Voice offers a free version.

  • Yes, Zoho Voice offers a free trial.

  • No, Credit Card details are not required for the Zoho Voice trial.

  • Zoho Voice offers the following pricing plans & packages:

    Basic

    $34 Per User

  • Zoho Voice supports the following payment frequencies:

    • Monthly Subscription

  • No, Zoho Voice does not offer an API.

  • Zoho Voice offers support with the following options:
    • 24x7 Support , Email , Phone , Chat , Knowledge Base , FAQs/Forum

  • Zoho Voice offers training with the following options:
    • Live Online , Webinar , Documentation , Videos

  • Zoho Voice supports the following languages:
    • English

  • Following are the typical users of the Zoho Voice:
    • Self-Employed , Small-Business , Midsize-Business

  • Zoho Voice supports the following deployment:
    • Cloud Hosted

  • Zoho Voice supports the following devices and operating systems:
    • Web-Based , iPhone , Android
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