Trying to decide between Zoom Phone and Zoho Voice? Both are industry-leading solutions, but which one is the best fit for your business? In this detailed comparison, we evaluate their features, pricing, ease of use, and customer support to help you make an informed choice. Whether you need advanced automation, better scalability, or user-friendly interfaces, this guide breaks down everything you need to know to select the right software for your needs.
Explore other software products that may fit your needs before making a final choice.
Sponsored
Compare ratings, pricing, descriptions, buyer fit, integrations, category features, product details, alternatives, and SoftwareWorld’s final conclusion with Zoom Phone on the left and Zoho Voice on the right.
Zoom Phone
Visit Website
Zoho Voice
Visit Website
See ratings, free-trial availability, starting price, and a short description for each product in two dedicated columns.
Software
Zoom Phone Business Phone Systems Software is a cloud-based communication solution designed to help businesses manage their voice, video, and messaging needs in one unified platform. The software integrates seamlessly...
Read more about Zoom Phone
Software
Zoho Voice is a robust telephony software designed to help businesses enhance communication, streamline customer interactions, and improve sales performance. The platform integrates seamlessly with other Zoho applications, such as...
Read more about Zoho VoiceOpen any shared category to compare the features selected under that category for both products.
Features shown here belong only to the Business Phone Systems Software category.
| Feature | Zoom Phone | Zoho Voice |
|---|---|---|
| Employee Directory | Listed | Listed |
| Call Monitoring | Listed | Listed |
| Auto-Dialer | Listed | Listed |
| IVR/Voice Recognition | Listed | Listed |
| Call Transfer | Listed | Listed |
| Call Recording | Listed | Listed |
| Voice Mail | Listed | Listed |
| Call Logging | Listed | Listed |
| Mobile Access | Listed | Listed |
| Call Routing | Listed | Listed |
| Virtual Call Center | Listed | Listed |
| Video Conferencing | Listed | Listed |
| Queue Management | Listed | Listed |
| Automated Attendant | Listed | Listed |
| PBX | Listed | Listed |
| Artificial Intelligence | Not listed | Not listed |
Features shown here belong only to the Cloud Communication Platform Software category.
| Feature | Zoom Phone | Zoho Voice |
|---|---|---|
| File Sharing | Listed | Listed |
| Fax Management | Listed | Listed |
| Chat/Messaging | Listed | Listed |
| IVR/Voice Recognition | Listed | Listed |
| Call Recording | Listed | Listed |
| Audio/Video Conferencing | Listed | Listed |
| Call Routing | Listed | Listed |
| Artificial Intelligence | Not listed | Not listed |
Features shown here belong only to the Cloud PBX Software category.
| Feature | Zoom Phone | Zoho Voice |
|---|---|---|
| Call Routing | Listed | Listed |
| Call Reporting | Listed | Listed |
| Conferencing | Listed | Listed |
| Virtual Extensions | Listed | Listed |
| Automatic Call Distribution | Listed | Listed |
| Video Conferencing | Listed | Listed |
| Call Tracking | Listed | Listed |
| SIP Trunking | Listed | Listed |
| Third-Party Integrations | Listed | Listed |
| Call Transfer | Listed | Listed |
| Ring Groups | Listed | Listed |
| Call Center Management | Listed | Listed |
| Computer Telephony Integration | Listed | Listed |
| Queue Management | Listed | Listed |
| Role-Based Permissions | Listed | Listed |
| Fax Management | Listed | Listed |
| Alerts/Notifications | Listed | Listed |
| Communication Management | Listed | Listed |
| Call List Management | Listed | Listed |
| Customizable Reports | Listed | Listed |
| Call Recording | Listed | Listed |
| Call Disposition | Listed | Listed |
| IVR/Voice Recognition | Listed | Listed |
| Call Monitoring | Listed | Listed |
| Activity Dashboard | Listed | Listed |
| Contact Management | Listed | Listed |
| Artificial Intelligence | Not listed | Not listed |
Features shown here belong only to the Softphone Software category.
| Feature | Zoom Phone | Zoho Voice |
|---|---|---|
| Call Logging | Listed | Listed |
| Caller ID | Listed | Listed |
| Video Conferencing | Listed | Listed |
| Call Routing | Listed | Listed |
| Call Recording | Listed | Listed |
| Caller Profiles | Listed | Listed |
| Live Chat | Listed | Listed |
| Artificial Intelligence | Not listed | Not listed |
Features shown here belong only to the VoIP Software category.
| Feature | Zoom Phone | Zoho Voice |
|---|---|---|
| IVR/Voice Recognition | Listed | Listed |
| Call Screening | Listed | Listed |
| Caller ID | Listed | Listed |
| Call Routing | Listed | Listed |
| Call Monitoring | Listed | Listed |
| Contact Management | Listed | Listed |
| SIP Trunking | Listed | Listed |
| Computer Telephony Integration | Listed | Listed |
| Call Recording | Listed | Listed |
| Call Center Management | Listed | Listed |
| Call Transfer | Listed | Listed |
| Reporting & Statistics | Listed | Listed |
| Auto-Dialer | Listed | Listed |
| Automatic Call Distribution | Listed | Listed |
| Mobile Access | Listed | Listed |
| Voice Mail | Listed | Listed |
| Call Tracking | Listed | Listed |
| Artificial Intelligence | Not listed | Not listed |
Compare deployment, device support, pricing model, support channels, and target company size for both products.
Explore alternatives to Zoom Phone and Zoho Voice before making a final choice.
Explore other software products that buyers may consider instead of Zoom Phone.
Explore other software products that buyers may consider instead of Zoho Voice.
This comparison brings public profile information, category-specific feature selections, review visibility, and clearly labeled sponsored placements together in a structured format so you can evaluate both products with confidence.
Each section keeps Zoom Phone and Zoho Voice in clearly separated columns so you can compare equivalent information without losing context.
Shared categories open into their own feature comparisons, helping you review use-case-specific capabilities rather than only broad product claims.
Sponsored products stay outside the detailed comparison, and paid placements are clearly labeled so the core comparison remains focused on Zoom Phone and Zoho Voice.
Profile pages, category pages, integrations, and alternatives are linked throughout the page so you can continue your research from the same comparison.
