OpenPhone
Claim ProfileThe best way to handle customer calls and messages
SoftwareWorld Editorial Review
Why SoftwareWorld Chooses OpenPhone
"Small teams and growing businesses often turn to OpenPhone when they need a dedicated business phone setup without the complexity of traditional phone systems. It works well for teams that handle a decent volume of calls and messages and want to keep work communication separate from personal numbers. The shared inbox setup makes it easier for multiple people to stay on the same page. That said, larger organizations with more advanced call routing needs may find it limiting over time."
Decision Snapshot
OpenPhone Evaluation Snapshot
Review the most important product facts, official access information, and SoftwareWorld’s page-level trust standards in one place.
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Trust & Transparency
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Structured Product Information
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Editorial Independence
Sponsored participation does not influence SoftwareWorld's editorial assessment.
Data Transparency
Pricing and availability can change, so current details should be confirmed with the vendor.
Product Overview
OpenPhone Overview
Product description, media, company details, support, training, deployment, customer size, languages, and industries.
Support
Training
Licensing & Deployment
Typical Customers
Why Choose OpenPhone
Problem it Solves
-
Streamlines Business Communication With A Unified Phone System
Target Users
-
Small Business Owners
-
Entrepreneurs
-
Remote Teams
-
Freelancers
-
Customer Support Teams
Core Use Case
-
Streamline Business Communication
-
Manage Team Phone Numbers
-
Integrate With CRM Tools
-
Automate Call Workflows
-
Enhance Customer Support
USP
-
Streamline Your Business Communication With One Powerful App
Pros
-
Small business phone setup takes under 10 minutes to complete
-
Shared phone numbers let entire teams manage calls and texts together
-
Works from any device without needing dedicated hardware or SIM cards
-
Auto-replies and snippets cut down repetitive messaging time noticeably
-
Call recording and transcripts make following up on conversations effortless
-
Pricing stays affordable and predictable as your team grows
Cons
-
Mobile app experience feels noticeably thinner than the desktop version
-
Reporting tools lack the depth serious analytics-driven teams expect
-
Pricing climbs quickly once team size and features scale up
-
Call handling for high-volume teams hits workflow limitations fast
Editorial Buyer Guidance
Who Is OpenPhone Best For?
Review the buyer problem, target users, practical use cases, and product differentiator identified by the SoftwareWorld review team.
Problem It Solves
Streamlines Business Communication With A Unified Phone SystemTarget Users
- Small Business Owners
- Entrepreneurs
- Remote Teams
- Freelancers
- Customer Support Teams
Core Use Cases
- Streamline Business Communication
- Manage Team Phone Numbers
- Integrate With CRM Tools
- Automate Call Workflows
- Enhance Customer Support
Unique Selling Point
Streamline Your Business Communication With One Powerful App
Strengths and Limitations
OpenPhone Pros & Cons
Consider the practical advantages and limitations identified through SoftwareWorld's product assessment.
+
Pros
- Small business phone setup takes under 10 minutes to complete
- Shared phone numbers let entire teams manage calls and texts together
- Works from any device without needing dedicated hardware or SIM cards
- Auto-replies and snippets cut down repetitive messaging time noticeably
- Call recording and transcripts make following up on conversations effortless
- Pricing stays affordable and predictable as your team grows
!
Cons
- Mobile app experience feels noticeably thinner than the desktop version
- Reporting tools lack the depth serious analytics-driven teams expect
- Pricing climbs quickly once team size and features scale up
- Call handling for high-volume teams hits workflow limitations fast
Sponsored Products
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Sponsored placements are paid positions and do not influence OpenPhone profile information, SoftwareWorld’s editorial assessment, or user reviews.
Category-Based Capabilities
OpenPhone Features
Each category combines the selected software category, its category-specific description, and the features assigned to that category.
Business Phone Systems Software 15 selected features Open category ↗ ⌄
Employee Directory
Call Monitoring
Auto-Dialer
IVR/Voice Recognition
Call Transfer
Call Recording
Voice Mail
Call Logging
Mobile Access
Call Routing
Virtual Call Center
Video Conferencing
Queue Management
Automated Attendant
PBX
Cloud Communication Platform Software 7 selected features Open category ↗ ⌄
File Sharing
Fax Management
Chat/Messaging
IVR/Voice Recognition
Call Recording
Audio/Video Conferencing
Call Routing
Softphone Software 7 selected features Open category ↗ ⌄
Call Logging
Caller ID
Video Conferencing
Call Routing
Call Recording
Caller Profiles
Live Chat
Telephony Software 14 selected features Open category ↗ ⌄
Call Center Management
Call Transfer
Computer Telephony Integration
VoIP
Voice Mail
Reporting/Analytics
Caller ID
Call Monitoring
Call Recording
Multi-Channel Communication
Auto-Dialer
IVR/Voice Recognition
Call Routing
Automatic Call Distribution
VoIP Software 17 selected features Open category ↗ ⌄
IVR/Voice Recognition
Call Screening
Caller ID
Call Routing
Call Monitoring
Contact Management
SIP Trunking
Computer Telephony Integration
Call Recording
Call Center Management
Call Transfer
Reporting & Statistics
Auto-Dialer
Automatic Call Distribution
Mobile Access
Voice Mail
Call Tracking
Connected Applications
OpenPhone Integrations
Integration information is displayed only when approved integration products are available on the profile.
Microsoft Outlook
Microsoft Teams
Google Workspace
Shopify
HubSpot CRM
Zendesk Suite
Salesforce Sales Cloud
QuickBooks Online
Slack
Zapier
Freshdesk
Xero
Intercom
Pipedrive
Pricing Information
OpenPhone Pricing
Pricing type, currency, trial availability, payment frequency, destination links, and package-level starting prices.
Starter
$15
Per User
Business
$23
Per Month
Scale
$35
Per Month
Prices shown are profile information and may not include taxes, regional differences, introductory terms, usage limits, or add-ons. Confirm current plans on the vendor website.
Alternative Products
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Top OpenPhone Alternatives
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Frequently Asked Questions
OpenPhone FAQs
Answers generated from approved profile information, selected options, packages, integrations, support, training, deployment, and devices.
OpenPhone is a cloud-based business phone systems software that allows organizations to manage communication with ease. Designed for modern teams, it provides features such as voice calling, texting, voicemail, and conferencing, all within a single platform. OpenPhone offers businesses the flexibility to use their existing phone numbers or choose new ones, while keeping personal and business calls separate. The software integrates with popular tools like Slack, Google Workspace, and Salesforce, streamlining workflows and ensuring seamless communication across various channels. With its user-friendly interface and mobile app, OpenPhone allows teams to stay connected from anywhere. Ideal for small to medium-sized businesses, OpenPhone improves team collaboration, enhances customer service, and reduces communication costs.
- No, OpenPhone does not offer a free version.
- Yes, OpenPhone offers a free trial.
- No, Credit Card details are not required for the OpenPhone trial.
-
OpenPhone offers the following pricing plans & packages:
Starter
$15 Per User
Business
$23 Per Month
Scale
$35 Per Month
-
OpenPhone supports the following payment frequencies:
- Monthly Subscription
- No, OpenPhone does not offer an API.
-
OpenPhone can be integrated with the following applications:
- Salesforce Sales Cloud , QuickBooks Online , Xero , Google Workspace , HubSpot CRM , Slack , Freshdesk , Pipedrive , Microsoft Outlook , Shopify , Zendesk Suite , Intercom , Microsoft Teams , Zapier
-
OpenPhone offers support with the following options:
- Email , Knowledge Base
-
OpenPhone offers training with the following options:
- Live Online , Webinar , Documentation , Videos
-
OpenPhone supports the following languages:
- English
-
Following are the typical users of the OpenPhone:
- Self-Employed , Small-Business , Midsize-Business
-
OpenPhone supports the following deployment:
- Cloud Hosted
-
OpenPhone supports the following devices and operating systems:
- Web-Based , iPhone , Android
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Product Comparisons
OpenPhone Comparisons
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