TCN Overview

TCN is a state-of-the-art call center software designed to enhance customer interactions and streamline communication processes. This cloud-based platform provides a range of features, including automatic call distribution, interactive voice response, and real-time reporting, making it ideal for businesses of all sizes. With TCN, agents can manage multiple calls simultaneously, improving efficiency and customer satisfaction. The intuitive interface allows users to easily monitor call queues and performance metrics, enabling quick adjustments to optimize operations. Additionally, TCN's integration capabilities allow for seamless connections with CRM systems, ensuring a comprehensive view of customer interactions. Elevate your customer service experience and drive better results with TCN's powerful call center solutions.

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TCN Screenshot & Video

Contact Details

  • Vendor Name TCN
  • Founded 1999
  • Location United States

Support

  • 24x7 Support 24x7 Support
  • Email Email
  • Phone Phone
  • Chat Chat
  • Knowledge Base Knowledge Base
  • FAQs/Forum FAQs/Forum

Training

  • In-person In-person
  • Live Online Live Online
  • Webinar Webinar
  • Documentation Documentation
  • Videos Videos

Licensing & Deployment

  • Proprietary Proprietary
  • Cloud Hosted Cloud Hosted
  • Web-Based Web-Based

Typical Customers

  • Self-Employed Self-Employed
  • Small-Business Small-Business
  • Midsize-Business Midsize-Business

Languages Supported

English, French, Hindi, Spanish


Industries

Consumer Services, Financial Services

TCN Features

  • Arrow Icon Call Recording
  • Arrow Icon Computer Telephony Integration
  • Arrow Icon Call Routing
  • Arrow Icon Call Monitoring
  • Arrow Icon Call Logging
  • Arrow Icon Call Center Management
  • Arrow Icon Activity Dashboard
  • Arrow Icon Call Tracking
  • Arrow Icon Callback Scheduling
  • Arrow Icon Progressive Dialer
  • Arrow Icon Manual Dialer
  • Arrow Icon Call Transfer
  • Arrow Icon Voice Mail
  • Arrow Icon Contact Management
  • Arrow Icon Inbound Call Center
  • Arrow Icon Chat/Messaging
  • Arrow Icon Outbound Call Center
  • Arrow Icon Alerts/Escalation
  • Arrow Icon CRM
  • Arrow Icon Multi-Channel Communication
  • Arrow Icon IVR/Voice Recognition
  • Arrow Icon Call Scripting
  • Arrow Icon Caller ID
  • Arrow Icon Automatic Call Distribution
  • Arrow Icon Queue Management
  • Arrow Icon Call Reporting
  • Arrow Icon Auto-Dialer
  • Arrow Icon Blended Call Center
  • Arrow Icon Predictive Dialer
  • Arrow Icon Interaction Tracking
  • Arrow Icon Progressive Dialer
  • Arrow Icon Power Dialer
  • Arrow Icon Computer Telephony Integration
  • Arrow Icon Preview Dialer
  • Arrow Icon IVR/Voice Recognition
  • Arrow Icon Automatic Call Distribution
  • Arrow Icon Campaign Management
  • Arrow Icon Call Scripting
  • Arrow Icon Call Routing
  • Arrow Icon Voice Mail
  • Arrow Icon Call Recording
  • Arrow Icon Call Transfer
  • Arrow Icon Caller ID
  • Arrow Icon Predictive Dialer
  • Arrow Icon Call Center Management
  • Arrow Icon Reporting/Analytics
  • Arrow Icon Call Monitoring
  • Arrow Icon Employee Scheduling
  • Arrow Icon Labor Forecasting
  • Arrow Icon Performance Metrics
  • Arrow Icon Productivity Analysis
  • Arrow Icon Reporting/Analytics
  • Arrow Icon Agent Interface
  • Arrow Icon Call Recording
  • Arrow Icon Compliance Management
  • Arrow Icon Customer Experience Management
  • Arrow Icon Queue Management
  • Arrow Icon Employee Coaching Tools
  • Arrow Icon Quality Management
  • Arrow Icon Leave Tracking
  • Arrow Icon Call Monitoring
  • Arrow Icon For Call Centers
  • Arrow Icon Intraday Management
  • Arrow Icon Interaction Tracking
  • Arrow Icon Call Tagging
  • Arrow Icon Computer Telephony Integration
  • Arrow Icon Call Monitoring
  • Arrow Icon Automatic Call Distribution
  • Arrow Icon File Transfer
  • Arrow Icon IVR/Voice Recognition
  • Arrow Icon Performance Metrics
  • Arrow Icon Recording
  • Arrow Icon Event Triggered Actions
  • Arrow Icon Activity Dashboard
  • Arrow Icon Contact Management
  • Arrow Icon Scheduled Recording
  • Arrow Icon Voice Mail
  • Arrow Icon Call Transcription
  • Arrow Icon Reporting & Statistics
  • Arrow Icon Call Center Management
  • Arrow Icon Auto-Dialer
  • Arrow Icon Automated Routing
  • Arrow Icon Quality Management
  • Arrow Icon Queue Management
  • Arrow Icon IVR/Voice Recognition
  • Arrow Icon Computer Telephony Integration
  • Arrow Icon Collaboration Tools
  • Arrow Icon Agent Interface
  • Arrow Icon Chatbot
  • Arrow Icon Auto-Dialer
  • Arrow Icon Reporting/Analytics
  • Arrow Icon Workforce Management
  • Arrow Icon Credit Reporting
  • Arrow Icon In-House Collections
  • Arrow Icon Client Management
  • Arrow Icon Electronic Payments
  • Arrow Icon Contact Management
  • Arrow Icon Callback Scheduling
  • Arrow Icon Workflow Management
  • Arrow Icon Transaction Management
  • Arrow Icon Real-Time Reporting
  • Arrow Icon Automated Notices
  • Arrow Icon Multiple User Accounts
  • Arrow Icon Multi-Channel Communication
  • Arrow Icon Compliance Management
  • Arrow Icon Collection Agencies
  • Arrow Icon Commission Management
  • Arrow Icon Payment Plans
  • Arrow Icon Lead Management
  • Arrow Icon Call Monitoring
  • Arrow Icon Contact Management
  • Arrow Icon List Management
  • Arrow Icon Campaign Management
  • Arrow Icon Automatic Call Distribution
  • Arrow Icon Call Scheduling
  • Arrow Icon Call Routing
  • Arrow Icon Predictive Dialer
  • Arrow Icon Call Center Management
  • Arrow Icon Real-Time Reporting
  • Arrow Icon Call Transfer
  • Arrow Icon Campaign Specific Caller ID
  • Arrow Icon FCC Compliance
  • Arrow Icon Call Reporting
  • Arrow Icon Interaction Tracking
  • Arrow Icon Computer Telephony Integration
  • Arrow Icon Reporting/Analytics
  • Arrow Icon Call Recording
  • Arrow Icon FTC Compliance

TCN Pricing

Pricing Type

  • Pricing Type Per User

Preferred Currency

  • USD ($) USD ($)

Free Trial

  • Free Trial Available

Free Version

  • NA

Payment Frequency

  • Monthly Subscription Monthly Subscription

Plans & Packages

Basic

$65 Per User

TCN FAQs

TCN is a state-of-the-art call center software designed to enhance customer interactions and streamline communication processes. This cloud-based platform provides a range of features, including automatic call distribution, interactive voice response, and real-time reporting, making it ideal for businesses of all sizes. With TCN, agents can manage multiple calls simultaneously, improving efficiency and customer satisfaction. The intuitive interface allows users to easily monitor call queues and performance metrics, enabling quick adjustments to optimize operations. Additionally, TCN's integration capabilities allow for seamless connections with CRM systems, ensuring a comprehensive view of customer interactions. Elevate your customer service experience and drive better results with TCN's powerful call center solutions.

  • No, TCN does not offer a free version.

  • Yes, TCN offers a free trial.

  • No, Credit Card details are not required for the TCN trial.

  • TCN offers the following pricing plans & packages:

    Basic

    $65 Per User

  • TCN supports the following payment frequencies:

    • Monthly Subscription

  • No, TCN does not offer an API.

  • TCN offers support with the following options:
    • 24x7 Support , Email , Phone , Chat , Knowledge Base , FAQs/Forum

  • TCN offers training with the following options:
    • In-person , Live Online , Webinar , Documentation , Videos

  • TCN supports the following languages:
    • English , French , Hindi , Spanish

  • Following are the typical users of the TCN:
    • Self-Employed , Small-Business , Midsize-Business

  • TCN supports the following deployment:
    • Cloud Hosted

  • TCN supports the following devices and operating systems:
    • Web-Based