Surfly

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Surfly Evaluation Snapshot

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User RatingNot rated yet
Starting Price$31 / user
Free TrialAvailable
Free VersionNo
APINot specified
DeploymentCloud Hosted, Deployment Type
HeadquartersNetherlands
✎
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Product Overview

Surfly Overview

Product description, media, company details, support, training, deployment, customer size, languages, and industries.

About Surfly

Surfly is a cutting-edge remote support software designed to facilitate real-time collaboration between support agents and customers. This innovative platform allows agents to see what users are experiencing on their screens, enabling them to provide instant assistance and guidance. With its user-friendly interface, Surfly integrates seamlessly with existing customer service tools, making it easy to incorporate into any support workflow. The software offers features such as session recording, which provides valuable insights for training and quality assurance. Additionally, Surfly ensures secure communication and data handling, protecting sensitive information during support sessions. By utilizing Surfly, businesses can enhance their customer support capabilities, improve issue resolution times, and ultimately increase customer satisfaction through effective and efficient remote assistance.
Company Surfly
Founded NA
Headquarters Netherlands
Employees NA

Support

24x7 Support Email Chat Knowledge Base FAQs/Forum

Training

In-person Live Online Webinar Documentation Videos

Licensing & Deployment

Proprietary Cloud Hosted On-Premise Web-Based Windows Linux

Typical Customers

Self-Employed Small-Business Midsize-Business
Languages Supported 16 languages available
Czech Dutch English Estonian Finnish French Georgian German Italian Japanese Polish Portuguese Russian Spanish Swedish Turkish
Industries Served 2 industries available
Insurance Real Estate
Category-Based Capabilities

Surfly Features

Each category combines the selected software category, its category-specific description, and the features assigned to that category.

Customer Service Software 25 selected features Open category ↗ ⌄
Performance Metrics Appointment Management Real Time Notifications Customer Segmentation Employee Management Queue Management Virtual Assistant Customer History Call Routing SMS Messaging Email Management Voice Mail Call Center Management Knowledge Base Management Multi-Channel Communication Live Chat Activity Tracking Self Service Portal Alerts/Escalation Auto-Responders Support Ticket Management Engagement Tracking Surveys & Feedback Social Media Integration Contact Management
Collaboration Software 25 selected features Open category ↗ ⌄
Project Management Screen Sharing Drag & Drop @mentions Communication Management Discussions/Forums Commenting/Notes File Sharing Real Time Notifications Calendar Management Video Conferencing Chat/Messaging Version Control Task Management Contact Management Document Management Task Progress Tracking Content Management Collaboration Tools Alerts/Notifications Task Scheduling To-Do List Prioritization Tagging Assignment Management
Customer Engagement Software 22 selected features Open category ↗ ⌄
Churn Management Engagement Tracking Email Management Social Media Integration CRM Multi-Language Real Time Analytics Campaign Management Content Management Event Triggered Actions Feedback Management Multi-Channel Communication Customer Database Surveys & Feedback Customer Experience Management Communication Management Live Chat Customer Segmentation Visual Analytics Customer History Customer Portal Sentiment Analysis
Cloud Communication Platform Software 7 selected features Open category ↗ ⌄
File Sharing Fax Management Chat/Messaging IVR/Voice Recognition Call Recording Audio/Video Conferencing Call Routing
Customer Experience Software 17 selected features Open category ↗ ⌄
Surveys & Feedback Dashboard Data Visualization Text Analysis Reporting/Analytics Customer Segmentation Negative Feedback Management Engagement Tracking Real-Time Notifications Knowledge Management Customizable Templates Customizable Fields Survey/Poll Management Feedback Management Customizable Forms Multi-Channel Data Collection NPS Survey Structure
Digital Signature Software 16 selected features Open category ↗ ⌄
File Sharing Access Controls/Permissions Reminders Document Management Document Storage Multi-Party Signing Mobile Signature Capture Customizable Branding Electronic Signature Authentication Document Analytics Customizable Templates Workflow Management Data Security Audit Trail Task Progress Tracking
Digital Workplace Software 13 selected features Open category ↗ ⌄
Employee Directory Communication Management Calendar Management Real-Time Notifications Content Management File Sharing Document Storage Knowledge Management Access Controls/Permissions Activity/News Feed Task Management Surveys & Feedback Document Management
Financial Services Software 14 selected features Open category ↗ ⌄
Risk Management Compliance Management Financial Analysis Billing & Invoicing Customer Engagement Electronic Payments CRM Forecasting Transaction Monitoring Financial Management Performance Management Reporting/Analytics For Financial Institutions Asset Lifecycle Management
Insurance Software 14 selected features Open category ↗ ⌄
Insurance Rating Contact Management Insurance Policy Management Document Management Claims Management Self Service Portal Property & Casualty Commission Management Policy Management Life & Health Workflow Management Audit Trail Quotes/Estimates Activity Tracking
Insurance Policy Software 11 selected features Open category ↗ ⌄
Rating Engine Billing & Invoicing Forms Management Renewal Management Cancellation Tracking Commission Management Claims Tracking Policy Issuance Reinstatement Tracking Underwriting Management Quotes/Estimates
Integration Software 18 selected features Open category ↗ ⌄
Multiple Data Sources Database Support Dashboard Workflow Management Data Connectors Reporting/Analytics Data Synchronization Data Import/Export Web Services Real-Time Data Data Management Data Warehouse API Data Extraction Data Aggregation and Publishing Configurable Workflow Third-Party Integrations Access Controls/Permissions
Remote Support Software 17 selected features Open category ↗ ⌄
Session Recording Remote Access/Control Remote Monitoring & Management Unattended Access Access Controls/Permissions Collaboration Tools Surveys & Feedback Reporting/Analytics Real-Time Notifications File Sharing Screen Sharing Session Transfer Diagnostic Tools Chat/Messaging Real-Time Chat Real-Time Monitoring Troubleshooting
Remote Work Software 18 selected features Open category ↗ ⌄
Softphone Video Conferencing Meeting Management Remote Support Communication Management Time Zone Tracking Third-Party Integrations Electronic Signature Live Chat Video Chat Task Management Workflow Management Collaboration Tools Access Controls/Permissions Progress Tracking Employee Activity Monitoring Reporting & Statistics Document Management
Sales Enablement Software 16 selected features Open category ↗ ⌄
Goal Management Contact Management Workflow Management Lead Qualification Lead Management Engagement Tracking Alerts/Notifications Meeting Management Collaboration Tools Sales Onboarding & Training Activity Tracking Performance Management Reporting & Statistics Customizable Branding Campaign Management Document Management
Screen Sharing Software 10 selected features Open category ↗ ⌄
Annotations Desktop/Browser Sharing Mobile Screen Sharing Real Time Screen Sharing Presenter Control Management Screen Capture Multi-Participant Screen Sharing Targeted/Locked Screen Sharing Screen Mirroring Screen Recording
Video Conferencing Software 12 selected features Open category ↗ ⌄
Presentation Streaming Auto Framing Private Chat Two Way Audio & Video File Sharing Screen Sharing Real-Time Chat Recording Polls/Voting Mobile Access User Profiles Automatic Transcription
Web Conferencing Software 16 selected features Open category ↗ ⌄
Two Way Audio & Video HD Audio/Video Mobile Access Electronic Hand Raising Meeting Management Automatic Transcription Collaboration Tools Presentation Tools Screen Sharing Recording Real-Time Chat Private Chat File Sharing Presentation Streaming Host Controls Video Conferencing
Customer Support Software 11 selected features Open category ↗ ⌄
Queue Management Email Management Service Level Agreement (SLA) Management CRM Live Chat Knowledge Base Management Customer Database Reporting/Analytics Multi-Channel Communication Inventory Management Chatbot
Pricing Information

Surfly Pricing

Pricing type, currency, trial availability, payment frequency, destination links, and package-level starting prices.

Pricing Type Per User
Preferred Currency USD ($)
Free Trial Available
Free Version NA
Payment Frequency Monthly Subscription
Basic
$31 Per User

Prices shown are profile information and may not include taxes, regional differences, introductory terms, usage limits, or add-ons. Confirm current plans on the vendor website.

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Frequently Asked Questions

Surfly FAQs

Answers generated from approved profile information, selected options, packages, integrations, support, training, deployment, and devices.

Surfly is a cutting-edge remote support software designed to facilitate real-time collaboration between support agents and customers. This innovative platform allows agents to see what users are experiencing on their screens, enabling them to provide instant assistance and guidance. With its user-friendly interface, Surfly integrates seamlessly with existing customer service tools, making it easy to incorporate into any support workflow. The software offers features such as session recording, which provides valuable insights for training and quality assurance. Additionally, Surfly ensures secure communication and data handling, protecting sensitive information during support sessions. By utilizing Surfly, businesses can enhance their customer support capabilities, improve issue resolution times, and ultimately increase customer satisfaction through effective and efficient remote assistance.

  • No, Surfly does not offer a free version.

  • Yes, Surfly offers a free trial.

  • No, Credit Card details are not required for the Surfly trial.

  • Surfly offers the following pricing plans & packages:

    Basic

    $31 Per User

  • Surfly supports the following payment frequencies:

    • Monthly Subscription

  • No, Surfly does not offer an API.

  • Surfly offers support with the following options:
    • 24x7 Support , Email , Chat , Knowledge Base , FAQs/Forum

  • Surfly offers training with the following options:
    • In-person , Live Online , Webinar , Documentation , Videos

  • Surfly supports the following languages:
    • Czech , German , English , Estonian , Finnish , French , Italian , Japanese , Georgian , Dutch , Polish , Portuguese , Russian , Spanish , Swedish , Turkish

  • Following are the typical users of the Surfly:
    • Self-Employed , Small-Business , Midsize-Business

  • Surfly supports the following deployment:
    • Cloud Hosted , On-Premise

  • Surfly supports the following devices and operating systems:
    • Web-Based , Windows , Linux
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