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Knowledge Base Software for Employees & Customers

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ProProfs Knowledge Base Overview

ProProfs Knowledge Base is an advanced tool developed to simplify complex information management and enhance customer support. Its standout feature is the ease of creating and maintaining a centralized repository of information, ideal for both internal team use and external customer assistance. The software is user-friendly, allowing effortless content creation, organization, and editing. ProProfs Knowledge Base integrates seamlessly with existing tools and platforms, facilitating smooth workflows. It offers robust search functionality for quick information retrieval, enhancing user experience. The platform is highly customizable, enabling businesses to align the knowledge base with their brand. Real-time analytics provide insights into content performance, helping to optimize the knowledge base continually. ProProfs Knowledge Base is a versatile and efficient solution that can fulfill any organization's knowledge management needs.

Contact Details

  • Vendor Name ProProfs
  • Founded 2008
  • Location United States
  • Employees 101-500

Support

  • 27x7 Support 24x7 Support
  • Email Email
  • Phone Phone
  • Chat Chat
  • Knowledge Base Knowledge Base

Training

  • In-person In-person
  • Live Online Live Online
  • Webinar Webinar
  • Documentation Documentation
  • Videos Videos

Licensing & Deployment

  • Proprietary Proprietary
  • Cloud Hosted Cloud Hosted
  • Web-Based Web-Based
  • Windows Windows
  • Mac Mac
  • Linux Linux

Typical Customers

  • Self-Employed Self-Employed
  • Small-Business Small-Business
  • Midsize-Business Midsize-Business
  • Large-Enterprise-Business Large-Enterprise-Business

Language Supported

Arabic, Chinese, Czech, Danish, Dutch, English, Finnish, French, German, Hebrew, Hungarian, Indonesian, Irish, Italian, Japanese, Korean, Norwegian, Polish, Portuguese, Russian, Spanish, Swedish, Thai, Turkish, Ukrainian

Industries

Computer Software, E-commerce, Information Technology & Services, Manufacturing, Wholesale

ProProfs Knowledge Base Features

  • Cataloging/Categorization
  • Knowledge Base Management
  • Single Sign On
  • Communication Management
  • SSL Security
  • Text Editing
  • Activity Tracking
  • Social Media Integration
  • Access Controls/Permissions
  • Decision Support
  • Document Management
  • Collaboration Tools
  • Drag & Drop
  • Live Chat
  • Surveys & Feedback
  • Self Service Portal
  • Alerts/Notifications
  • Full Text Search
  • Commenting/Notes
  • Discussions/Forums
  • Tagging
  • Widgets
  • Content Management
  • Content Library
  • Multi-Language
  • Calendar Management

ProProfs Knowledge Base Pricing

Pricing Type

  • Pricing Type Contact Vendor

Preferred Currency

  • USD ($) USD ($)

Free Trial

  • Free Trial 15 Days

Free Version

  • NA

Payment Frequency

  • NA
Pricing Page  

ProProfs Knowledge Base FAQ's

  • No, ProProfs Knowledge Base does not offer a free version.

  • Yes, ProProfs Knowledge Base offers a free trial.

  • No, Credit Card details are not required for the ProProfs Knowledge Base trial.

  • Yes, ProProfs Knowledge Base offers an API.

  • ProProfs Knowledge Base offers support with the following options:
    • 27x7 Support , Email , Phone , Chat , Knowledge Base

  • ProProfs Knowledge Base offers training with the following options:
    • In-person , Webinar , Documentation

  • ProProfs Knowledge Base supports the following languages:
    • Arabic , Chinese (Simplified) , Chinese (Traditional) , Czech , Danish , Dutch , English , Finnish , French , German , Hebrew , Hungarian , Indonesian , Irish , Italian , Japanese , Korean , Norwegian (Bokmal) , Polish , Portuguese , Russian , Spanish , Swedish , Thai , Turkish , Ukrainian

  • Following are the typical users of the ProProfs Knowledge Base:
    • Self-Employed , Small-Business , Midsize-Business , Large-Enterprise-Business

  • ProProfs Knowledge Base supports the following deployment:
    • Cloud Hosted

  • ProProfs Knowledge Base supports the following devices and operating systems:
    • Web-Based