Omnichannel Contact Center

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User RatingNot rated yet
Starting PriceFlat Rate
Free TrialAvailable
Free VersionNo
APINot specified
DeploymentCloud Hosted
HeadquartersSpain
✎
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Product Overview

Omnichannel Contact Center Overview

Product description, media, company details, support, training, deployment, customer size, languages, and industries.

About Omnichannel Contact Center

Omnichannel Contact Center is a robust call center software designed to help businesses manage their customer interactions across multiple channels effectively. This platform provides comprehensive tools for call management, live chat, email support, and social media engagement, ensuring that organizations can deliver exceptional customer service. Omnichannel Contact Center features an intuitive interface that simplifies interaction management, allowing agents to access customer information quickly and respond to inquiries efficiently. The software includes powerful analytics capabilities that provide insights into customer interactions and agent performance, helping organizations identify trends and optimize their service strategies. Additionally, Omnichannel Contact Center supports integration with other customer relationship management tools, enhancing its functionality and ensuring a seamless flow of information. By implementing Omnichannel Contact Center, organizations can improve their customer service practices, enhance customer satisfaction, and drive overall business success through effective engagement strategies.
Company Enreach
Founded NA
Headquarters Spain
Employees NA

Support

24x7 Support Email Phone Chat Knowledge Base

Training

Live Online

Licensing & Deployment

Proprietary Cloud Hosted Web-Based

Typical Customers

Self-Employed Small-Business Midsize-Business
Languages Supported 5 languages available
Arabic English French Portuguese Spanish
Industries Served 1 industry available
Insurance
Category-Based Capabilities

Omnichannel Contact Center Features

Each category combines the selected software category, its category-specific description, and the features assigned to that category.

Customer Service Software 25 selected features Open category ↗ ⌄
Performance Metrics Appointment Management Real Time Notifications Customer Segmentation Employee Management Queue Management Virtual Assistant Customer History Call Routing SMS Messaging Email Management Voice Mail Call Center Management Knowledge Base Management Multi-Channel Communication Live Chat Activity Tracking Self Service Portal Alerts/Escalation Auto-Responders Support Ticket Management Engagement Tracking Surveys & Feedback Social Media Integration Contact Management
Campaign Management Software 27 selected features Open category ↗ ⌄
Lead Management Activity Dashboard Campaign Management Data Import/Export Campaign Segmentation Contact Database Campaign Planning Multi-Channel Marketing Channel Management Reporting & Statistics Lead Capture Campaign Scheduling Drip Campaigns Lead Generation Engagement Tracking Conversion Rate Optimization Visual Analytics Click Tracking Auto-Responders Template Management Customer Segmentation Multi-Campaign Campaign Analytics Social Media Integration Email Marketing AB Testing Content Management
Call Center Software 30 selected features Open category ↗ ⌄
Call Recording Computer Telephony Integration Call Routing Call Monitoring Call Logging Call Center Management Activity Dashboard Call Tracking Callback Scheduling Progressive Dialer Manual Dialer Call Transfer Voice Mail Contact Management Inbound Call Center Chat/Messaging Outbound Call Center Alerts/Escalation CRM Multi-Channel Communication IVR/Voice Recognition Call Scripting Caller ID Automatic Call Distribution Queue Management Call Reporting Auto-Dialer Blended Call Center Predictive Dialer Interaction Tracking
Auto Dialer Software 17 selected features Open category ↗ ⌄
Progressive Dialer Power Dialer Computer Telephony Integration Preview Dialer IVR/Voice Recognition Automatic Call Distribution Campaign Management Call Scripting Call Routing Voice Mail Call Recording Call Transfer Caller ID Predictive Dialer Call Center Management Reporting/Analytics Call Monitoring
Call Recording Software 18 selected features Open category ↗ ⌄
Interaction Tracking Call Tagging Computer Telephony Integration Call Monitoring Automatic Call Distribution File Transfer IVR/Voice Recognition Performance Metrics Recording Event Triggered Actions Activity Dashboard Contact Management Scheduled Recording Voice Mail Call Transcription Reporting & Statistics Call Center Management Auto-Dialer
Cloud Communication Platform Software 7 selected features Open category ↗ ⌄
File Sharing Fax Management Chat/Messaging IVR/Voice Recognition Call Recording Audio/Video Conferencing Call Routing
Contact Center Software 11 selected features Open category ↗ ⌄
Automated Routing Quality Management Queue Management IVR/Voice Recognition Computer Telephony Integration Collaboration Tools Agent Interface Chatbot Auto-Dialer Reporting/Analytics Workforce Management
Customer Communications Management Software 19 selected features Open category ↗ ⌄
Template Management Workflow Management Third-Party Integrations CRM Interaction Tracking Content Management Activity Dashboard On-Demand Communications Personalization Multi-Channel Communication Interactive Content Video Support Customer Database Chat/Messaging Reporting & Statistics Batch Communications Customer History Alerts/Notifications Feedback Management
Predictive Dialer Software 20 selected features Open category ↗ ⌄
Lead Management Call Monitoring Contact Management List Management Campaign Management Automatic Call Distribution Call Scheduling Call Routing Predictive Dialer Call Center Management Real-Time Reporting Call Transfer Campaign Specific Caller ID FCC Compliance Call Reporting Interaction Tracking Computer Telephony Integration Reporting/Analytics Call Recording FTC Compliance
Telemarketing Software 17 selected features Open category ↗ ⌄
Call Monitoring Multi-Channel Communication Call Logging Campaign Management Caller ID CRM Callback Scheduling Outbound Call Center Predictive Dialer IVR/Voice Recognition Inbound Call Center Computer Telephony Integration Call Scripting Call Recording Call Center Management Lead Distribution Automatic Call Distribution
Unified Communications Software 13 selected features Open category ↗ ⌄
Reporting & Statistics Call Routing Mobile Access Contact Management SMS Messaging Voice Mail Multi-User Collaboration Two-Way Audio & Video File Sharing Multi-Channel Communication Call Recording Screen Sharing Task Management
Pricing Information

Omnichannel Contact Center Pricing

Pricing type, currency, trial availability, payment frequency, destination links, and package-level starting prices.

Pricing Type Flat Rate
Preferred Currency EUR (€)
Free Trial Available
Free Version NA
Payment Frequency Monthly Subscription
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Frequently Asked Questions

Omnichannel Contact Center FAQs

Answers generated from approved profile information, selected options, packages, integrations, support, training, deployment, and devices.

Omnichannel Contact Center is a robust call center software designed to help businesses manage their customer interactions across multiple channels effectively. This platform provides comprehensive tools for call management, live chat, email support, and social media engagement, ensuring that organizations can deliver exceptional customer service. Omnichannel Contact Center features an intuitive interface that simplifies interaction management, allowing agents to access customer information quickly and respond to inquiries efficiently. The software includes powerful analytics capabilities that provide insights into customer interactions and agent performance, helping organizations identify trends and optimize their service strategies. Additionally, Omnichannel Contact Center supports integration with other customer relationship management tools, enhancing its functionality and ensuring a seamless flow of information. By implementing Omnichannel Contact Center, organizations can improve their customer service practices, enhance customer satisfaction, and drive overall business success through effective engagement strategies.

  • No, Omnichannel Contact Center does not offer a free version.

  • Yes, Omnichannel Contact Center offers a free trial.

  • No, Credit Card details are not required for the Omnichannel Contact Center trial.

  • Omnichannel Contact Center supports the following payment frequencies:

    • Monthly Subscription

  • No, Omnichannel Contact Center does not offer an API.

  • Omnichannel Contact Center offers support with the following options:
    • 24x7 Support , Email , Phone , Chat , Knowledge Base

  • Omnichannel Contact Center offers training with the following options:
    • Live Online

  • Omnichannel Contact Center supports the following languages:
    • Arabic , English , French , Portuguese , Spanish

  • Following are the typical users of the Omnichannel Contact Center:
    • Self-Employed , Small-Business , Midsize-Business

  • Omnichannel Contact Center supports the following deployment:
    • Cloud Hosted

  • Omnichannel Contact Center supports the following devices and operating systems:
    • Web-Based
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