OMBEA Insights

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OMBEA Insights Evaluation Snapshot

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User RatingNot rated yet
Starting Price$35 / user
Free TrialNot specified
Free VersionNo
APINot specified
DeploymentCloud Hosted
HeadquartersSweden
✎
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Product Overview

OMBEA Insights Overview

Product description, media, company details, support, training, deployment, customer size, languages, and industries.

About OMBEA Insights

OMBEA Insights is a customer satisfaction software that helps businesses capture valuable feedback through real-time surveys and interactive touchpoints. This platform enables organizations to gauge customer satisfaction, measure performance, and identify areas for improvement. OMBEA Insights integrates easily into a variety of channels, including websites, mobile apps, and physical locations, providing a seamless way to collect feedback across different touchpoints. The software uses advanced analytics to analyze the collected data, providing businesses with actionable insights on customer preferences, pain points, and overall experience. With OMBEA Insights, companies can track customer satisfaction metrics like NPS (Net Promoter Score), CSAT (Customer Satisfaction), and CES (Customer Effort Score) in real-time, allowing them to quickly respond to feedback and enhance their customer service. The platform’s customizable reporting tools help businesses identify trends, set benchmarks, and refine strategies to improve customer engagement, loyalty, and retention.
Company OMBEA
Founded 2011
Headquarters Sweden
Employees NA

Support

Chat

Training

In-person Live Online Webinar Documentation

Licensing & Deployment

Proprietary Cloud Hosted Web-Based

Typical Customers

Self-Employed Small-Business Midsize-Business
Languages Supported 1 language available
English
Industries Served 2 industries available
Non-profit Organization Management Retail
Category-Based Capabilities

OMBEA Insights Features

Each category combines the selected software category, its category-specific description, and the features assigned to that category.

Complaint Management Software 26 selected features Open category ↗ ⌄
Routing Multi-Channel Communication Case Management Issue Tracking Activity Dashboard Email Templates Prioritization Customer Service Analytics Forms Management Knowledge Base Management Access Controls/Permissions Feedback Management Chat/Messaging Real Time Notifications Customer Complaint Tracking Self Service Portal Social Media Integration Support Ticket Management Interaction Tracking Survey/Poll Management Email Management Alerts/Escalation Live Chat Collaboration Tools Canned Responses SLA Management
Customer Engagement Software 22 selected features Open category ↗ ⌄
Churn Management Engagement Tracking Email Management Social Media Integration CRM Multi-Language Real Time Analytics Campaign Management Content Management Event Triggered Actions Feedback Management Multi-Channel Communication Customer Database Surveys & Feedback Customer Experience Management Communication Management Live Chat Customer Segmentation Visual Analytics Customer History Customer Portal Sentiment Analysis
Customer Satisfaction Software 23 selected features Open category ↗ ⌄
Trend Analysis Survey/Poll Management Data Visualization Reporting/Analytics Chat/Messaging CRM Feedback Management Customer Segmentation Customer Database SMS Messaging Visual Analytics Email Management Engagement Tracking Multi-Channel Communication Complaint Monitoring Customer Experience Management Sentiment Analysis Performance Metrics Social Media Integration Customer Journey Mapping NPS Survey CES Survey CSAT Survey
Talent Management Software 27 selected features Open category ↗ ⌄
Competency Management Job Application Management Talent Acquisition Training Management Activity Dashboard Compensation Management Assessment Management Interview Scheduling Recruitment Management Applicant Tracking HR Management Employee Management Reporting/Analytics Self Service Portal Performance Management Goal Setting/Tracking Compliance Management Employee Profiles Surveys & Feedback Email Management Background Screening Succession Planning Onboarding 360 Degree Feedback Resume Parsing Skills Assessment Career Development
Employee Engagement Software 26 selected features Open category ↗ ⌄
Performance Management Employee Recognition Real Time Data Progress Tracking Goal Management Surveys & Feedback Engagement Tracking Employee Onboarding Chat/Messaging Pulse Surveys Goal Setting/Tracking Gamification Training Management Benchmarking Feedback Management 360 Degree Feedback Performance Metrics Reporting/Analytics Communication Management Employee Reward Programs Question Library Employee Management Alerts/Notifications Employee Database Negative Feedback Management Employee Portal
360 Degree Feedback Software 26 selected features Open category ↗ ⌄
Progress Tracking Anonymous Feedback Survey/Poll Management Employee Database Skills Assessment Appraisal History Rater Selection Self Service Portal Feedback Management Email Reminders Ratings/Reviews Performance Review Management Activity Dashboard Employee Profiles Self Assessment Employee Portal Customizable Questions Pulse Surveys Question Library Performance Management Reporting/Analytics Goal Setting/Tracking Assessment Management Benchmarking Continuous Feedback Individual Development Plans
Customer Experience Software 17 selected features Open category ↗ ⌄
Surveys & Feedback Dashboard Data Visualization Text Analysis Reporting/Analytics Customer Segmentation Negative Feedback Management Engagement Tracking Real-Time Notifications Knowledge Management Customizable Templates Customizable Fields Survey/Poll Management Feedback Management Customizable Forms Multi-Channel Data Collection NPS Survey Structure
Pricing Information

OMBEA Insights Pricing

Pricing type, currency, trial availability, payment frequency, destination links, and package-level starting prices.

Pricing Type Per User
Preferred Currency USD ($)
Free Trial NA
Free Version NA
Payment Frequency Monthly Subscription
Basic
$35 Per User

Prices shown are profile information and may not include taxes, regional differences, introductory terms, usage limits, or add-ons. Confirm current plans on the vendor website.

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Frequently Asked Questions

OMBEA Insights FAQs

Answers generated from approved profile information, selected options, packages, integrations, support, training, deployment, and devices.

OMBEA Insights is a customer satisfaction software that helps businesses capture valuable feedback through real-time surveys and interactive touchpoints. This platform enables organizations to gauge customer satisfaction, measure performance, and identify areas for improvement. OMBEA Insights integrates easily into a variety of channels, including websites, mobile apps, and physical locations, providing a seamless way to collect feedback across different touchpoints. The software uses advanced analytics to analyze the collected data, providing businesses with actionable insights on customer preferences, pain points, and overall experience. With OMBEA Insights, companies can track customer satisfaction metrics like NPS (Net Promoter Score), CSAT (Customer Satisfaction), and CES (Customer Effort Score) in real-time, allowing them to quickly respond to feedback and enhance their customer service. The platform’s customizable reporting tools help businesses identify trends, set benchmarks, and refine strategies to improve customer engagement, loyalty, and retention.

  • No, OMBEA Insights does not offer a free version.

  • Yes, OMBEA Insights offers a free trial.

  • No, Credit Card details are not required for the OMBEA Insights trial.

  • OMBEA Insights offers the following pricing plans & packages:

    Basic

    $35 Per User

  • OMBEA Insights supports the following payment frequencies:

    • Monthly Subscription

  • No, OMBEA Insights does not offer an API.

  • OMBEA Insights offers support with the following options:
    • Chat

  • OMBEA Insights offers training with the following options:
    • In-person , Live Online , Webinar , Documentation

  • OMBEA Insights supports the following languages:
    • English

  • Following are the typical users of the OMBEA Insights:
    • Self-Employed , Small-Business , Midsize-Business

  • OMBEA Insights supports the following deployment:
    • Cloud Hosted

  • OMBEA Insights supports the following devices and operating systems:
    • Web-Based
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