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myUnity Senior Living

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3.5 2 verified reviews
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SoftwareWorld Editorial Review

Why SoftwareWorld Chooses myUnity Senior Living

"Senior living communities often turn to myUnity Senior Living because it brings together the day-to-day needs of care management and facility operations in one place. Staff can handle resident information, billing, and clinical documentation without jumping between disconnected tools. It works well for organizations managing multiple care settings under one system. That said, smaller independent facilities with limited staff or budgets may find the platform more than they currently need."
SoftwareWorld Review Team
SoftwareWorld Highly Recommended 2026
Decision Snapshot

myUnity Senior Living Evaluation Snapshot

Review the most important product facts, official access information, and SoftwareWorld’s page-level trust standards in one place.

User Rating3.5 / 5
Starting PriceContact Vendor
Free TrialNot available
Free VersionNot available
APINot available
DeploymentCloud Hosted
HeadquartersUnited States
✎
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Product Overview

myUnity Senior Living Overview

Product description, media, company details, support, training, deployment, customer size, languages, and industries.

About myUnity Senior Living

myUnity Senior Living is a specialized software solution designed for managing nursing homes, assisted living facilities, and senior care communities. It includes a full suite of features for care coordination, including patient scheduling, medication management, and electronic health records (EHR). The platform allows for real-time updates on patient care, enabling caregivers and administrators to make quick and informed decisions. The software also facilitates seamless communication between staff, residents, and families, enhancing the overall care experience. myUnity's reporting tools provide detailed insights into patient care and operational efficiency, while its compliance features help facilities stay up to date with health regulations such as HIPAA.
Company Netsmart Technologies
Founded 1968
Headquarters United States
Employees NA

Support

24x7 Support Email Phone Chat Knowledge Base FAQs/Forum

Training

In-person Live Online Webinar Documentation

Licensing & Deployment

Proprietary Cloud Hosted Web-Based iPhone Android

Typical Customers

Self-Employed Small-Business Midsize-Business
Languages Supported 1 language available
English
Industries Served 2 industries available
Health Hospital & Health Care

Why Choose myUnity Senior Living

Problem it Solves

  • Problem it Solves Enhancing Quality Of Life For Seniors Through Personalized Care And Community Engagement

Target Users

  • Target Users Senior Living Community Providers
  • Target Users Post-Acute Care Organizations
  • Target Users Clinical And Care Teams
  • Target Users Healthcare IT & Decision-Makers

Core Use Case

  • Core Use Case Streamline Resident Management
  • Core Use Case Enhance Communication With Families
  • Core Use Case Optimize Staff Scheduling
  • Core Use Case Simplify Billing And Payments
  • Core Use Case Improve Compliance Tracking

USP

  • USP Empowering Seniors With Vibrant And Personalized Living Experiences

Pros

  • Pros Cloud-based platform built specifically for senior living care settings
  • Pros Single unified system covers clinical, financial, and operational workflows
  • Pros Care planning tools adapt well to resident-specific needs over time
  • Pros Real-time data visibility helps staff make faster, informed decisions
  • Pros Interoperability with external health systems reduces duplicate data entry significantly
  • Pros Analytics dashboards give leadership meaningful insight into facility performance
  • Pros Billing and reimbursement workflows are well-suited for post-acute environments

Cons

  • Cons Reporting customization feels limited for complex, multi-facility operational needs
  • Cons Onboarding new staff to the platform takes considerable structured time
  • Cons Pricing transparency requires direct contact rather than self-serve discovery
  • Cons Mobile experience feels noticeably constrained compared to the full desktop version
Editorial Buyer Guidance

Who Is myUnity Senior Living Best For?

Review the buyer problem, target users, practical use cases, and product differentiator identified by the SoftwareWorld review team.

Problem It Solves

Enhancing Quality Of Life For Seniors Through Personalized Care And Community Engagement

Target Users

  • Senior Living Community Providers
  • Post-Acute Care Organizations
  • Clinical And Care Teams
  • Healthcare IT & Decision-Makers

Core Use Cases

  • Streamline Resident Management
  • Enhance Communication With Families
  • Optimize Staff Scheduling
  • Simplify Billing And Payments
  • Improve Compliance Tracking

Unique Selling Point

Empowering Seniors With Vibrant And Personalized Living Experiences

Strengths and Limitations

myUnity Senior Living Pros & Cons

Consider the practical advantages and limitations identified through SoftwareWorld's product assessment.

+

Pros

  • Cloud-based platform built specifically for senior living care settings
  • Single unified system covers clinical, financial, and operational workflows
  • Care planning tools adapt well to resident-specific needs over time
  • Real-time data visibility helps staff make faster, informed decisions
  • Interoperability with external health systems reduces duplicate data entry significantly
  • Analytics dashboards give leadership meaningful insight into facility performance
  • Billing and reimbursement workflows are well-suited for post-acute environments
!

Cons

  • Reporting customization feels limited for complex, multi-facility operational needs
  • Onboarding new staff to the platform takes considerable structured time
  • Pricing transparency requires direct contact rather than self-serve discovery
  • Mobile experience feels noticeably constrained compared to the full desktop version
Category-Based Capabilities

myUnity Senior Living Features

Each category combines the selected software category, its category-specific description, and the features assigned to that category.

Assisted Living Software 15 selected features Open category ↗ ⌄
Compliance Management Document Management Assessment Management Meal/Nutrition Management Medication History Reporting & Statistics Charting Incident Management Care Plan Management Staff Management Communication Management Medical Billing Scheduling Patient Records Management Point of Care System
Long Term Care Software 14 selected features Open category ↗ ⌄
MDS Review Incident Management Appointment Management Billing & Invoicing Patient Records Management EMR/EHR Claims Management For Nursing Homes Geriatric Care Assessment Management For Home Care Providers Scheduling For Long Term Care Care Plan Management
Nursing Home Software 13 selected features Open category ↗ ⌄
Patient Intake Scheduling E-Prescribing Medication History Billing & Invoicing Meal/Nutrition Management Charting Incident Management Employee Management Referral Management Electronic Signature Patient Records Management Care Plan Management
Connected Applications

myUnity Senior Living Integrations

Integration information is displayed only when approved integration products are available on the profile.

Showing 8 of 9 integrations
Pricing Information

myUnity Senior Living Pricing

Pricing type, currency, trial availability, payment frequency, destination links, and package-level starting prices.

Pricing Type Contact Vendor
Preferred Currency USD ($)
Free Trial Not available
Free Version Not available
Payment Frequency One-Time Payment
Verified User Feedback

myUnity Senior Living Reviews

Approved reviews submitted through verified Google or LinkedIn reviewer accounts.

Write a myUnity Senior Living Review ↗
3.5
Based on 2 approved reviews
5 stars 0%
4 stars 63%
3 stars 25%
2 stars 13%
1 star 0%
Laura M.
Laura M. Project Manager

Room for Support Improvements

Overall, the software is easy to navigate and allows me to quickly access resident charts and necessary information. Since Netsmart took over, downtime and system failures have significantly decreased, making it more reliable. Setting up users and navigating reports can be a bit cumbersome, and support sometimes takes longer than expected, but the core functionality is solid and continues to meet our needs.

Reviewed on March, 2022
Nancy S.
Nancy S. VP

Functional Software with Ongoing Challenges

Our experience with Netsmart has been mixed. While the PlexusCloud hosting is reliable and system uptime is strong, the transition after acquisition was frustrating and some promised functionality—like interfaces and HIE integration—has been significantly delayed. Customization options, such as assessment form creation and CNA touchscreens, are useful, but entry screens are not intuitive for new users, and critical data fields can be left empty.

Reviewed on October, 2020
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Frequently Asked Questions

myUnity Senior Living FAQs

Answers generated from approved profile information, selected options, packages, integrations, support, training, deployment, and devices.

myUnity Senior Living is a specialized software solution designed for managing nursing homes, assisted living facilities, and senior care communities. It includes a full suite of features for care coordination, including patient scheduling, medication management, and electronic health records (EHR). The platform allows for real-time updates on patient care, enabling caregivers and administrators to make quick and informed decisions. The software also facilitates seamless communication between staff, residents, and families, enhancing the overall care experience. myUnity's reporting tools provide detailed insights into patient care and operational efficiency, while its compliance features help facilities stay up to date with health regulations such as HIPAA.

  • No, myUnity Senior Living does not offer a free version.

  • Yes, myUnity Senior Living offers a free trial.

  • No, Credit Card details are not required for the myUnity Senior Living trial.

  • myUnity Senior Living supports the following payment frequencies:

    • One-Time Payment

  • No, myUnity Senior Living does not offer an API.

  • myUnity Senior Living can be integrated with the following applications:

    • Constant Contact , Salesforce Sales Cloud , QuickBooks Online , ADP Workforce Now , Paychex Flex , Google Workspace , Slack , Zoom Meetings , Microsoft Outlook

  • myUnity Senior Living offers support with the following options:
    • 24x7 Support , Email , Phone , Chat , Knowledge Base , FAQs/Forum

  • myUnity Senior Living offers training with the following options:
    • In-person , Live Online , Webinar , Documentation

  • myUnity Senior Living supports the following languages:
    • English

  • Following are the typical users of the myUnity Senior Living:
    • Self-Employed , Small-Business , Midsize-Business

  • myUnity Senior Living supports the following deployment:
    • Cloud Hosted

  • myUnity Senior Living supports the following devices and operating systems:
    • Web-Based , iPhone , Android
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