LiveVox

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LiveVox Evaluation Snapshot

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User RatingNot rated yet
Starting Price$5000 / user
Free TrialNot specified
Free VersionNo
APINot specified
DeploymentCloud Hosted
HeadquartersUnited States
✎
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Product Overview

LiveVox Overview

Product description, media, company details, support, training, deployment, customer size, languages, and industries.

About LiveVox

LiveVox is a cloud-based call center software that provides businesses with tools to manage their customer interactions efficiently. It offers features such as automatic call distribution, predictive dialing, and real-time analytics, allowing call centers to optimize their operations and improve customer service. LiveVox also integrates seamlessly with customer relationship management (CRM) systems, enabling agents to access customer information quickly and deliver personalized service. The software supports omnichannel communication, including voice, email, SMS, and chat, ensuring that customers can reach out through their preferred channels. LiveVox's reporting tools provide insights into agent performance, call volume, and customer satisfaction, helping managers make data-driven decisions. Its built-in compliance tools ensure adherence to industry regulations, such as TCPA and GDPR, reducing legal risks. LiveVox is ideal for call centers looking to enhance efficiency, improve customer engagement, and drive better outcomes.
Company LiveVox
Founded 1999
Headquarters United States
Employees NA

Support

24x7 Support Chat

Training

In-person Live Online Webinar Documentation

Licensing & Deployment

Proprietary Cloud Hosted Web-Based

Typical Customers

Self-Employed Small-Business Midsize-Business
Languages Supported 1 language available
English
Industries Served 4 industries available
Financial Services Leisure & Travel Retail Travel & Tourism
Category-Based Capabilities

LiveVox Features

Each category combines the selected software category, its category-specific description, and the features assigned to that category.

Marketing Automation Software 30 selected features Open category ↗ ⌄
Drip Campaigns Customizable CTAs Email Marketing Engagement Tracking Customizable Forms ROI Tracking Website Visitor Tracking Lead Capture Marketing Calendar Dynamic Content Event Triggered Actions SMS Marketing AB Testing Lead Qualification Data Import/Export Conversion Tracking Social Marketing Landing Pages Template Management Segmentation Campaign Analytics Lead Generation Multi-Channel Communication Sales Analytics Lead Management Multi-Campaign Multi-Channel Marketing Marketing Automation Campaign Management CRM
Call Center Software 30 selected features Open category ↗ ⌄
Call Recording Computer Telephony Integration Call Routing Call Monitoring Call Logging Call Center Management Activity Dashboard Call Tracking Callback Scheduling Progressive Dialer Manual Dialer Call Transfer Voice Mail Contact Management Inbound Call Center Chat/Messaging Outbound Call Center Alerts/Escalation CRM Multi-Channel Communication IVR/Voice Recognition Call Scripting Caller ID Automatic Call Distribution Queue Management Call Reporting Auto-Dialer Blended Call Center Predictive Dialer Interaction Tracking
Customer Engagement Software 22 selected features Open category ↗ ⌄
Churn Management Engagement Tracking Email Management Social Media Integration CRM Multi-Language Real Time Analytics Campaign Management Content Management Event Triggered Actions Feedback Management Multi-Channel Communication Customer Database Surveys & Feedback Customer Experience Management Communication Management Live Chat Customer Segmentation Visual Analytics Customer History Customer Portal Sentiment Analysis
Contact Management Software 26 selected features Open category ↗ ⌄
Search/Filter Pipeline Management Social Media Integration Data Import/Export Prospecting Tools Task Management Customer Database Campaign Management Lead Nurturing Segmentation Email Management CRM Sales Forecasting Contact Management Calendar Management Document Storage Drag & Drop Collaboration Tools Lead Management Sales Pipeline Management Lead Distribution Email Marketing Opportunity Management Data Synchronization Interaction Tracking Lead Capture
Auto Dialer Software 17 selected features Open category ↗ ⌄
Progressive Dialer Power Dialer Computer Telephony Integration Preview Dialer IVR/Voice Recognition Automatic Call Distribution Campaign Management Call Scripting Call Routing Voice Mail Call Recording Call Transfer Caller ID Predictive Dialer Call Center Management Reporting/Analytics Call Monitoring
Call Tracking Software 17 selected features Open category ↗ ⌄
CRM Call Monitoring Automatic Call Distribution Caller ID Call Reporting Contact Management Conversion Tracking Campaign Management Call Center Management Computer Telephony Integration Predictive Dialer Keyword Tracking Call Transcription API Voice Mail IVR/Voice Recognition Call Routing
Customer Communications Management Software 19 selected features Open category ↗ ⌄
Template Management Workflow Management Third-Party Integrations CRM Interaction Tracking Content Management Activity Dashboard On-Demand Communications Personalization Multi-Channel Communication Interactive Content Video Support Customer Database Chat/Messaging Reporting & Statistics Batch Communications Customer History Alerts/Notifications Feedback Management
IVR Software 23 selected features Open category ↗ ⌄
Call Center Management Call Routing Voice Mail Text to Speech Call Recording Call Logging Survey/Poll Management Callback Scheduling Phone Key Input Reporting & Statistics IVR/Voice Recognition Caller ID Campaign Management Call Disposition Call Monitoring Auto-Dialer Multi-Channel Communication Multiple Scripts Automatic Call Distribution Computer Telephony Integration Voice Customization Real-Time Monitoring Pre-recorded Messages
Predictive Dialer Software 20 selected features Open category ↗ ⌄
Lead Management Call Monitoring Contact Management List Management Campaign Management Automatic Call Distribution Call Scheduling Call Routing Predictive Dialer Call Center Management Real-Time Reporting Call Transfer Campaign Specific Caller ID FCC Compliance Call Reporting Interaction Tracking Computer Telephony Integration Reporting/Analytics Call Recording FTC Compliance
Pricing Information

LiveVox Pricing

Pricing type, currency, trial availability, payment frequency, destination links, and package-level starting prices.

Pricing Type Per User
Preferred Currency USD ($)
Free Trial NA
Free Version NA
Payment Frequency Monthly Subscription
Basic
$5000 Per User

Prices shown are profile information and may not include taxes, regional differences, introductory terms, usage limits, or add-ons. Confirm current plans on the vendor website.

Alternative Products

Top LiveVox Alternatives

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Frequently Asked Questions

LiveVox FAQs

Answers generated from approved profile information, selected options, packages, integrations, support, training, deployment, and devices.

LiveVox is a cloud-based call center software that provides businesses with tools to manage their customer interactions efficiently. It offers features such as automatic call distribution, predictive dialing, and real-time analytics, allowing call centers to optimize their operations and improve customer service. LiveVox also integrates seamlessly with customer relationship management (CRM) systems, enabling agents to access customer information quickly and deliver personalized service. The software supports omnichannel communication, including voice, email, SMS, and chat, ensuring that customers can reach out through their preferred channels. LiveVox's reporting tools provide insights into agent performance, call volume, and customer satisfaction, helping managers make data-driven decisions. Its built-in compliance tools ensure adherence to industry regulations, such as TCPA and GDPR, reducing legal risks. LiveVox is ideal for call centers looking to enhance efficiency, improve customer engagement, and drive better outcomes.

  • No, LiveVox does not offer a free version.

  • Yes, LiveVox offers a free trial.

  • No, Credit Card details are not required for the LiveVox trial.

  • LiveVox offers the following pricing plans & packages:

    Basic

    $5000 Per User

  • LiveVox supports the following payment frequencies:

    • Monthly Subscription

  • No, LiveVox does not offer an API.

  • LiveVox offers support with the following options:
    • 24x7 Support , Chat

  • LiveVox offers training with the following options:
    • In-person , Live Online , Webinar , Documentation

  • LiveVox supports the following languages:
    • English

  • Following are the typical users of the LiveVox:
    • Self-Employed , Small-Business , Midsize-Business

  • LiveVox supports the following deployment:
    • Cloud Hosted

  • LiveVox supports the following devices and operating systems:
    • Web-Based
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