Listen360

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User RatingNot rated yet
Starting PriceContact Vendor
Free TrialNot specified
Free VersionNo
APINot specified
DeploymentCloud Hosted
HeadquartersUnited States
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Product Overview

Listen360 Overview

Product description, media, company details, support, training, deployment, customer size, languages, and industries.

About Listen360

Listen360 is a robust Net Promoter Score (NPS) software designed to help businesses capture and analyze customer feedback effectively. It provides a seamless platform for collecting, managing, and interpreting feedback through surveys that gauge customer satisfaction and loyalty. Listen360's intuitive dashboard offers real-time analytics and reporting, allowing businesses to identify trends, address issues promptly, and enhance their customer experience. The software integrates easily with various CRM systems, ensuring that feedback data is centralized and actionable. Additionally, Listen360 offers automated follow-up tools that help businesses engage with customers based on their feedback, fostering stronger relationships and driving continuous improvement. Whether you're a small business or a large enterprise, Listen360 empowers you to make data-driven decisions that enhance customer satisfaction and loyalty.
Company Listen360
Founded 2009
Headquarters United States
Employees NA

Support

Email Phone Chat

Training

Live Online Webinar Documentation Videos

Licensing & Deployment

Proprietary Cloud Hosted Web-Based

Typical Customers

Self-Employed Small-Business Midsize-Business
Languages Supported 23 languages available
Czech Danish Dutch English Finnish French German Hungarian Italian Japanese Korean Norwegian Polish Portuguese Romanian Slovak Spanish Swedish Thai Turkish Vietnamese Welsh Chinese (Simplified)
Industries Served 4 industries available
Automotive Consumer Services Facilities & Services Health
Category-Based Capabilities

Listen360 Features

Each category combines the selected software category, its category-specific description, and the features assigned to that category.

Customer Engagement Software 22 selected features Open category ↗
Churn Management Engagement Tracking Email Management Social Media Integration CRM Multi-Language Real Time Analytics Campaign Management Content Management Event Triggered Actions Feedback Management Multi-Channel Communication Customer Database Surveys & Feedback Customer Experience Management Communication Management Live Chat Customer Segmentation Visual Analytics Customer History Customer Portal Sentiment Analysis
Customer Satisfaction Software 23 selected features Open category ↗
Trend Analysis Survey/Poll Management Data Visualization Reporting/Analytics Chat/Messaging CRM Feedback Management Customer Segmentation Customer Database SMS Messaging Visual Analytics Email Management Engagement Tracking Multi-Channel Communication Complaint Monitoring Customer Experience Management Sentiment Analysis Performance Metrics Social Media Integration Customer Journey Mapping NPS Survey CES Survey CSAT Survey
Customer Experience Software 17 selected features Open category ↗
Surveys & Feedback Dashboard Data Visualization Text Analysis Reporting/Analytics Customer Segmentation Negative Feedback Management Engagement Tracking Real-Time Notifications Knowledge Management Customizable Templates Customizable Fields Survey/Poll Management Feedback Management Customizable Forms Multi-Channel Data Collection NPS Survey Structure
Customer Loyalty Software 18 selected features Open category ↗
Referral Tracking Member Portal Social Promotion Gift Card Management Loyalty Program Customer Activity Tracking Customer Surveys Loyalty Cards Rewards Management CRM Engagement Tracking Membership Management Promotions Management Survey/Poll Management Campaign Management Multi-Channel Marketing Gamification eCommerce Management
NPS Software 12 selected features Open category ↗
Text Fields Anonymous Feedback NPS of Customers Negative Feedback Management Third-Party Integrations Pulse Surveys Multi-Channel Distribution Text Analysis NPS of Employees Segmentation Mobile Survey Multi-Language
Review Management Software 9 selected features Open category ↗
Social Sharing Review Notification Campaign Management Review Monitoring Sentiment Analysis Negative Feedback Management Dashboard Review Request Response Management
Pricing Information

Listen360 Pricing

Pricing type, currency, trial availability, payment frequency, destination links, and package-level starting prices.

Pricing Type Contact Vendor
Preferred Currency USD ($)
Free Trial NA
Free Version NA
Payment Frequency NA
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Frequently Asked Questions

Listen360 FAQs

Answers generated from approved profile information, selected options, packages, integrations, support, training, deployment, and devices.

Listen360 is a robust Net Promoter Score (NPS) software designed to help businesses capture and analyze customer feedback effectively. It provides a seamless platform for collecting, managing, and interpreting feedback through surveys that gauge customer satisfaction and loyalty. Listen360's intuitive dashboard offers real-time analytics and reporting, allowing businesses to identify trends, address issues promptly, and enhance their customer experience. The software integrates easily with various CRM systems, ensuring that feedback data is centralized and actionable. Additionally, Listen360 offers automated follow-up tools that help businesses engage with customers based on their feedback, fostering stronger relationships and driving continuous improvement. Whether you're a small business or a large enterprise, Listen360 empowers you to make data-driven decisions that enhance customer satisfaction and loyalty.

  • No, Listen360 does not offer a free version.

  • Yes, Listen360 offers a free trial.

  • No, Credit Card details are not required for the Listen360 trial.

  • No, Listen360 does not offer an API.

  • Listen360 offers support with the following options:
    • Email , Phone , Chat

  • Listen360 offers training with the following options:
    • Live Online , Webinar , Documentation , Videos

  • Listen360 supports the following languages:
    • Czech , Welsh , Danish , German , English , Finnish , French , Hungarian , Italian , Japanese , Korean , Dutch , Norwegian , Polish , Portuguese , Romanian , Slovak , Spanish , Swedish , Thai , Turkish , Vietnamese , Chinese (Simplified)

  • Following are the typical users of the Listen360:
    • Self-Employed , Small-Business , Midsize-Business

  • Listen360 supports the following deployment:
    • Cloud Hosted

  • Listen360 supports the following devices and operating systems:
    • Web-Based
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