Trying to decide between Listen360 and Trustpilot? Both are industry-leading solutions, but which one is the best fit for your business? In this detailed comparison, we evaluate their features, pricing, ease of use, and customer support to help you make an informed choice. Whether you need advanced automation, better scalability, or user-friendly interfaces, this guide breaks down everything you need to know to select the right software for your needs.
Explore other software products that may fit your needs before making a final choice.
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Compare ratings, pricing, descriptions, buyer fit, integrations, category features, product details, alternatives, and SoftwareWorld’s final conclusion with Listen360 on the left and Trustpilot on the right.
Listen360
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Trustpilot
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See ratings, free-trial availability, starting price, and a short description for each product in two dedicated columns.
Software
Listen360 is a robust Net Promoter Score (NPS) software designed to help businesses capture and analyze customer feedback effectively. It provides a seamless platform for collecting, managing, and interpreting feedback...
Read more about Listen360
Software
Trustpilot is a renowned customer review management tool that empowers businesses to build trust and transparency with their customers. Central to its functionality is the collection and display of genuine...
Read more about TrustpilotOpen any shared category to compare the features selected under that category for both products.
Features shown here belong only to the Customer Satisfaction Software category.
| Feature | Listen360 | Trustpilot |
|---|---|---|
| Trend Analysis | Listed | Listed |
| Survey/Poll Management | Listed | Listed |
| Data Visualization | Listed | Listed |
| Reporting/Analytics | Listed | Listed |
| Chat/Messaging | Listed | Listed |
| CRM | Listed | Listed |
| Feedback Management | Listed | Listed |
| Customer Segmentation | Listed | Listed |
| Customer Database | Listed | Listed |
| SMS Messaging | Listed | Listed |
| Visual Analytics | Listed | Listed |
| Email Management | Listed | Listed |
| Engagement Tracking | Listed | Listed |
| Multi-Channel Communication | Listed | Listed |
| Complaint Monitoring | Listed | Listed |
| Customer Experience Management | Listed | Listed |
| Sentiment Analysis | Listed | Listed |
| Performance Metrics | Listed | Listed |
| Social Media Integration | Listed | Listed |
| Customer Journey Mapping | Listed | Listed |
| NPS Survey | Listed | Listed |
| CES Survey | Listed | Listed |
| CSAT Survey | Listed | Listed |
| Artificial Intelligence | Not listed | Not listed |
Features shown here belong only to the Customer Experience Software category.
| Feature | Listen360 | Trustpilot |
|---|---|---|
| Surveys & Feedback | Listed | Listed |
| Dashboard | Listed | Listed |
| Data Visualization | Listed | Listed |
| Text Analysis | Listed | Listed |
| Reporting/Analytics | Listed | Listed |
| Customer Segmentation | Listed | Listed |
| Negative Feedback Management | Listed | Listed |
| Engagement Tracking | Listed | Listed |
| Real-Time Notifications | Listed | Listed |
| Knowledge Management | Listed | Listed |
| Customizable Templates | Listed | Listed |
| Customizable Fields | Listed | Listed |
| Survey/Poll Management | Listed | Listed |
| Feedback Management | Listed | Listed |
| Customizable Forms | Listed | Listed |
| Multi-Channel Data Collection | Listed | Listed |
| NPS Survey Structure | Listed | Listed |
| Artificial Intelligence | Not listed | Not listed |
Features shown here belong only to the Customer Loyalty Software category.
| Feature | Listen360 | Trustpilot |
|---|---|---|
| Referral Tracking | Listed | Listed |
| Member Portal | Listed | Listed |
| Social Promotion | Listed | Listed |
| Gift Card Management | Listed | Listed |
| Loyalty Program | Listed | Listed |
| Customer Activity Tracking | Listed | Listed |
| Customer Surveys | Listed | Listed |
| Loyalty Cards | Listed | Listed |
| Rewards Management | Listed | Listed |
| CRM | Listed | Listed |
| Engagement Tracking | Listed | Listed |
| Membership Management | Listed | Listed |
| Promotions Management | Listed | Listed |
| Survey/Poll Management | Listed | Listed |
| Campaign Management | Listed | Listed |
| Multi-Channel Marketing | Listed | Listed |
| Gamification | Listed | Listed |
| eCommerce Management | Listed | Listed |
| Artificial Intelligence | Not listed | Not listed |
Features shown here belong only to the NPS Software category.
| Feature | Listen360 | Trustpilot |
|---|---|---|
| Text Fields | Listed | Listed |
| Anonymous Feedback | Listed | Listed |
| NPS of Customers | Listed | Listed |
| Negative Feedback Management | Listed | Listed |
| Third-Party Integrations | Listed | Listed |
| Pulse Surveys | Listed | Listed |
| Multi-Channel Distribution | Listed | Listed |
| Text Analysis | Listed | Listed |
| NPS of Employees | Listed | Listed |
| Segmentation | Listed | Listed |
| Mobile Survey | Listed | Listed |
| Multi-Language | Listed | Listed |
| Artificial Intelligence | Not listed | Not listed |
Features shown here belong only to the Review Management Software category.
| Feature | Listen360 | Trustpilot |
|---|---|---|
| Social Sharing | Listed | Listed |
| Review Notification | Listed | Listed |
| Campaign Management | Listed | Listed |
| Review Monitoring | Listed | Listed |
| Sentiment Analysis | Listed | Listed |
| Negative Feedback Management | Listed | Listed |
| Dashboard | Listed | Listed |
| Review Request | Listed | Listed |
| Response Management | Listed | Listed |
| Artificial Intelligence | Not listed | Not listed |
Compare deployment, device support, pricing model, support channels, and target company size for both products.
Explore alternatives to Listen360 and Trustpilot before making a final choice.
Explore other software products that buyers may consider instead of Listen360.
Explore other software products that buyers may consider instead of Trustpilot.
This comparison brings public profile information, category-specific feature selections, review visibility, and clearly labeled sponsored placements together in a structured format so you can evaluate both products with confidence.
Each section keeps Listen360 and Trustpilot in clearly separated columns so you can compare equivalent information without losing context.
Shared categories open into their own feature comparisons, helping you review use-case-specific capabilities rather than only broad product claims.
Sponsored products stay outside the detailed comparison, and paid placements are clearly labeled so the core comparison remains focused on Listen360 and Trustpilot.
Profile pages, category pages, integrations, and alternatives are linked throughout the page so you can continue your research from the same comparison.
