Eloquant

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Eloquant Evaluation Snapshot

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User RatingNot rated yet
Starting PriceUsage Based
Free TrialAvailable
Free VersionYes
APINot specified
DeploymentCloud Hosted
HeadquartersFrance
✎
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Product Overview

Eloquant Overview

Product description, media, company details, support, training, deployment, customer size, languages, and industries.

About Eloquant

Eloquant is a leading contact center software that provides organizations with the tools they need to optimize customer service and improve communication across multiple channels. This powerful platform allows businesses to manage voice, email, chat, and social media interactions from a single interface, ensuring seamless customer support and faster response times. Eloquant’s intelligent routing system directs customer inquiries to the appropriate agent based on skills, availability, and priority, enhancing operational efficiency and customer satisfaction. The software also features advanced analytics and reporting tools that provide valuable insights into agent performance, call volume, customer satisfaction, and other key metrics. Eloquant’s customizable dashboards allow businesses to monitor performance in real-time and make data-driven decisions to improve customer service operations. With features like CRM integration, call recording, and workforce management, Eloquant provides a comprehensive solution for businesses looking to enhance their contact center capabilities and deliver exceptional customer experiences.
Company ELOQUANT
Founded NA
Headquarters France
Employees NA

Support

24x7 Support Email Phone Chat Knowledge Base

Training

In-person Live Online Webinar Documentation Videos

Licensing & Deployment

Proprietary Cloud Hosted Web-Based

Typical Customers

Self-Employed Small-Business Midsize-Business
Languages Supported 3 languages available
English French Spanish
Industries Served 3 industries available
Advertising & Marketing Computer Software Insurance
Category-Based Capabilities

Eloquant Features

Each category combines the selected software category, its category-specific description, and the features assigned to that category.

Customer Service Software 25 selected features Open category ↗ ⌄
Performance Metrics Appointment Management Real Time Notifications Customer Segmentation Employee Management Queue Management Virtual Assistant Customer History Call Routing SMS Messaging Email Management Voice Mail Call Center Management Knowledge Base Management Multi-Channel Communication Live Chat Activity Tracking Self Service Portal Alerts/Escalation Auto-Responders Support Ticket Management Engagement Tracking Surveys & Feedback Social Media Integration Contact Management
Call Center Software 30 selected features Open category ↗ ⌄
Call Recording Computer Telephony Integration Call Routing Call Monitoring Call Logging Call Center Management Activity Dashboard Call Tracking Callback Scheduling Progressive Dialer Manual Dialer Call Transfer Voice Mail Contact Management Inbound Call Center Chat/Messaging Outbound Call Center Alerts/Escalation CRM Multi-Channel Communication IVR/Voice Recognition Call Scripting Caller ID Automatic Call Distribution Queue Management Call Reporting Auto-Dialer Blended Call Center Predictive Dialer Interaction Tracking
Live Chat Software 24 selected features Open category ↗ ⌄
Transfers/Routing Document Storage Mobile Access Search/Filter Single Sign On Support Ticket Management Screen Sharing Reporting/Analytics Proactive Chat Auto-Responders Multi-Channel Communication Real Time Notifications Offline Form Collaboration Tools CRM Interaction Tracking Transcripts/Chat History Contact Management Geotargeting Chat/Messaging File Sharing Canned Responses Email Management Surveys & Feedback
Customer Satisfaction Software 23 selected features Open category ↗ ⌄
Trend Analysis Survey/Poll Management Data Visualization Reporting/Analytics Chat/Messaging CRM Feedback Management Customer Segmentation Customer Database SMS Messaging Visual Analytics Email Management Engagement Tracking Multi-Channel Communication Complaint Monitoring Customer Experience Management Sentiment Analysis Performance Metrics Social Media Integration Customer Journey Mapping NPS Survey CES Survey CSAT Survey
Artificial Intelligence Software 17 selected features Open category ↗ ⌄
Virtual Personal Assistant (VPA) Sentiment Analysis Trend Analysis API Data Import/Export Predictive Analytics Third-Party Integrations Multi-Language For Sales Teams/Organizations Collaboration Tools Activity Dashboard Reporting/Analytics Process/Workflow Automation Chatbot For eCommerce Speech Recognition Performance Metrics
Call Recording Software 18 selected features Open category ↗ ⌄
Interaction Tracking Call Tagging Computer Telephony Integration Call Monitoring Automatic Call Distribution File Transfer IVR/Voice Recognition Performance Metrics Recording Event Triggered Actions Activity Dashboard Contact Management Scheduled Recording Voice Mail Call Transcription Reporting & Statistics Call Center Management Auto-Dialer
Chatbot Software 17 selected features Open category ↗ ⌄
Natural Language Processing Automated Responses Virtual Assistant Chatbot AI/Machine Learning Query Suggestions Customer Support Language Detection Pre-Configured Bot Code-free Development Automated Routing Augmented Analytics Transfers/Routing Lead Qualification Customizable Branding Lead Capture For Sales/Marketing
Cloud Communication Platform Software 7 selected features Open category ↗ ⌄
File Sharing Fax Management Chat/Messaging IVR/Voice Recognition Call Recording Audio/Video Conferencing Call Routing
Cloud PBX Software 26 selected features Open category ↗ ⌄
Call Routing Call Reporting Conferencing Virtual Extensions Automatic Call Distribution Video Conferencing Call Tracking SIP Trunking Third-Party Integrations Call Transfer Ring Groups Call Center Management Computer Telephony Integration Queue Management Role-Based Permissions Fax Management Alerts/Notifications Communication Management Call List Management Customizable Reports Call Recording Call Disposition IVR/Voice Recognition Call Monitoring Activity Dashboard Contact Management
Contact Center Software 11 selected features Open category ↗ ⌄
Automated Routing Quality Management Queue Management IVR/Voice Recognition Computer Telephony Integration Collaboration Tools Agent Interface Chatbot Auto-Dialer Reporting/Analytics Workforce Management
Conversational AI Platform Software 13 selected features Open category ↗ ⌄
Contextual Guidance Live Chat Multi-Channel Communication Pre-Configured Bot For Developers Multi-Language Code-free Development Speech Synthesis Sentiment Analysis Speech Recognition Intent Recognition Reporting/Analytics Chatbot
Customer Experience Software 17 selected features Open category ↗ ⌄
Surveys & Feedback Dashboard Data Visualization Text Analysis Reporting/Analytics Customer Segmentation Negative Feedback Management Engagement Tracking Real-Time Notifications Knowledge Management Customizable Templates Customizable Fields Survey/Poll Management Feedback Management Customizable Forms Multi-Channel Data Collection NPS Survey Structure
IVR Software 23 selected features Open category ↗ ⌄
Call Center Management Call Routing Voice Mail Text to Speech Call Recording Call Logging Survey/Poll Management Callback Scheduling Phone Key Input Reporting & Statistics IVR/Voice Recognition Caller ID Campaign Management Call Disposition Call Monitoring Auto-Dialer Multi-Channel Communication Multiple Scripts Automatic Call Distribution Computer Telephony Integration Voice Customization Real-Time Monitoring Pre-recorded Messages
Remote Work Software 18 selected features Open category ↗ ⌄
Softphone Video Conferencing Meeting Management Remote Support Communication Management Time Zone Tracking Third-Party Integrations Electronic Signature Live Chat Video Chat Task Management Workflow Management Collaboration Tools Access Controls/Permissions Progress Tracking Employee Activity Monitoring Reporting & Statistics Document Management
Softphone Software 7 selected features Open category ↗ ⌄
Call Logging Caller ID Video Conferencing Call Routing Call Recording Caller Profiles Live Chat
Telephony Software 14 selected features Open category ↗ ⌄
Call Center Management Call Transfer Computer Telephony Integration VoIP Voice Mail Reporting/Analytics Caller ID Call Monitoring Call Recording Multi-Channel Communication Auto-Dialer IVR/Voice Recognition Call Routing Automatic Call Distribution
Customer Support Software 11 selected features Open category ↗ ⌄
Queue Management Email Management Service Level Agreement (SLA) Management CRM Live Chat Knowledge Base Management Customer Database Reporting/Analytics Multi-Channel Communication Inventory Management Chatbot
Pricing Information

Eloquant Pricing

Pricing type, currency, trial availability, payment frequency, destination links, and package-level starting prices.

Pricing Type Usage Based
Preferred Currency EUR (€)
Free Trial Available
Free Version Yes
Payment Frequency Monthly Subscription
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Frequently Asked Questions

Eloquant FAQs

Answers generated from approved profile information, selected options, packages, integrations, support, training, deployment, and devices.

Eloquant is a leading contact center software that provides organizations with the tools they need to optimize customer service and improve communication across multiple channels. This powerful platform allows businesses to manage voice, email, chat, and social media interactions from a single interface, ensuring seamless customer support and faster response times. Eloquant’s intelligent routing system directs customer inquiries to the appropriate agent based on skills, availability, and priority, enhancing operational efficiency and customer satisfaction. The software also features advanced analytics and reporting tools that provide valuable insights into agent performance, call volume, customer satisfaction, and other key metrics. Eloquant’s customizable dashboards allow businesses to monitor performance in real-time and make data-driven decisions to improve customer service operations. With features like CRM integration, call recording, and workforce management, Eloquant provides a comprehensive solution for businesses looking to enhance their contact center capabilities and deliver exceptional customer experiences.

  • Yes, Eloquant offers a free version.

  • Yes, Eloquant offers a free trial.

  • No, Credit Card details are not required for the Eloquant trial.

  • Eloquant supports the following payment frequencies:

    • Monthly Subscription

  • No, Eloquant does not offer an API.

  • Eloquant offers support with the following options:
    • 24x7 Support , Email , Phone , Chat , Knowledge Base

  • Eloquant offers training with the following options:
    • In-person , Live Online , Webinar , Documentation , Videos

  • Eloquant supports the following languages:
    • English , French , Spanish

  • Following are the typical users of the Eloquant:
    • Self-Employed , Small-Business , Midsize-Business

  • Eloquant supports the following deployment:
    • Cloud Hosted

  • Eloquant supports the following devices and operating systems:
    • Web-Based
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