DevRev
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DevRev Evaluation Snapshot
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Product Overview
DevRev Overview
Product description, media, company details, support, training, deployment, customer size, languages, and industries.
Support
Training
Licensing & Deployment
Typical Customers
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Category-Based Capabilities
DevRev Features
Each category combines the selected software category, its category-specific description, and the features assigned to that category.
Customer Service Software 25 selected features Open category ↗ ⌄
Performance Metrics
Appointment Management
Real Time Notifications
Customer Segmentation
Employee Management
Queue Management
Virtual Assistant
Customer History
Call Routing
SMS Messaging
Email Management
Voice Mail
Call Center Management
Knowledge Base Management
Multi-Channel Communication
Live Chat
Activity Tracking
Self Service Portal
Alerts/Escalation
Auto-Responders
Support Ticket Management
Engagement Tracking
Surveys & Feedback
Social Media Integration
Contact Management
Help Desk Software 26 selected features Open category ↗ ⌄
Automated Routing
Call Center Management
Real-Time Chat
Performance Metrics
Customer Database
Self Service Portal
SLA Management
CRM
Real Time Notifications
Multi-Channel Communication
Support Ticket Management
Surveys & Feedback
Document Storage
Social Media Integration
Alerts/Escalation
Prioritization
Workflow Configuration
Ticket Management
Reporting/Analytics
Access Controls/Permissions
IT Asset Management
Email Management
Customer History
Interaction Tracking
Knowledge Base Management
Remote Access/Control
Live Chat Software 24 selected features Open category ↗ ⌄
Transfers/Routing
Document Storage
Mobile Access
Search/Filter
Single Sign On
Support Ticket Management
Screen Sharing
Reporting/Analytics
Proactive Chat
Auto-Responders
Multi-Channel Communication
Real Time Notifications
Offline Form
Collaboration Tools
CRM
Interaction Tracking
Transcripts/Chat History
Contact Management
Geotargeting
Chat/Messaging
File Sharing
Canned Responses
Email Management
Surveys & Feedback
Customer Satisfaction Software 23 selected features Open category ↗ ⌄
Trend Analysis
Survey/Poll Management
Data Visualization
Reporting/Analytics
Chat/Messaging
CRM
Feedback Management
Customer Segmentation
Customer Database
SMS Messaging
Visual Analytics
Email Management
Engagement Tracking
Multi-Channel Communication
Complaint Monitoring
Customer Experience Management
Sentiment Analysis
Performance Metrics
Social Media Integration
Customer Journey Mapping
NPS Survey
CES Survey
CSAT Survey
Chatbot Software 17 selected features Open category ↗ ⌄
Natural Language Processing
Automated Responses
Virtual Assistant
Chatbot
AI/Machine Learning
Query Suggestions
Customer Support
Language Detection
Pre-Configured Bot
Code-free Development
Automated Routing
Augmented Analytics
Transfers/Routing
Lead Qualification
Customizable Branding
Lead Capture
For Sales/Marketing
Customer Experience Software 17 selected features Open category ↗ ⌄
Surveys & Feedback
Dashboard
Data Visualization
Text Analysis
Reporting/Analytics
Customer Segmentation
Negative Feedback Management
Engagement Tracking
Real-Time Notifications
Knowledge Management
Customizable Templates
Customizable Fields
Survey/Poll Management
Feedback Management
Customizable Forms
Multi-Channel Data Collection
NPS Survey Structure
Customer Support Software 11 selected features Open category ↗ ⌄
Queue Management
Email Management
Service Level Agreement (SLA) Management
CRM
Live Chat
Knowledge Base Management
Customer Database
Reporting/Analytics
Multi-Channel Communication
Inventory Management
Chatbot
CRM Software 28 selected features Open category ↗ ⌄
Referral Tracking
Mobile Access
Lead Qualification
Contact Database
Sales Pipeline Management
Territory Management
Quotes/Estimates
Customizable Fields
Calendar/Reminder System
Marketing Automation
Task Management
Interaction Tracking
Social Media Integration
Pipeline Management
Lead Capture
Forecasting
Contact Management
Email Management
Lead Generation
Workflow Management
Activity Dashboard
Internal Chat Integration
Segmentation
Alerts/Notifications
Document Storage
Lead Management
Reporting/Analytics
Data Import/Export
Pricing Information
DevRev Pricing
Pricing type, currency, trial availability, payment frequency, destination links, and package-level starting prices.
Alternative Products
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Top DevRev Alternatives
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Frequently Asked Questions
DevRev FAQs
Answers generated from approved profile information, selected options, packages, integrations, support, training, deployment, and devices.
DevRev is a live chat software designed to enhance customer support by enabling real-time communication between businesses and customers. This platform provides an intuitive chat interface that allows support teams to engage with customers instantly, answering inquiries, troubleshooting issues, and offering personalized assistance. DevRev integrates with various CRM systems, enabling support teams to access customer history and provide tailored responses. The software also includes features like automated responses, chatbots, and ticketing systems, ensuring that customers receive timely and efficient support. DevRev’s reporting and analytics tools give businesses insights into chat volume, response times, and customer satisfaction, helping teams optimize their support strategies. By offering an efficient and personalized chat experience, DevRev helps businesses improve customer service, boost satisfaction, and increase customer loyalty.
- No, DevRev does not offer a free version.
- Yes, DevRev offers a free trial.
- No, Credit Card details are not required for the DevRev trial.
- No, DevRev does not offer an API.
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DevRev offers support with the following options:
- Email , Phone , Chat , Knowledge Base , FAQs/Forum
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DevRev offers training with the following options:
- In-person , Live Online , Webinar , Documentation
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DevRev supports the following languages:
- English , Hebrew , Slovenian , Spanish
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Following are the typical users of the DevRev:
- Self-Employed , Small-Business , Midsize-Business
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DevRev supports the following deployment:
- Cloud Hosted
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DevRev supports the following devices and operating systems:
- Web-Based
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