Cisco Unified Communications Manager

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Enterprise unified communications and collaboration

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SoftwareWorld Editorial Review

Why SoftwareWorld Chooses Cisco Unified Communications Manager

"Large enterprises often turn to Cisco Unified Communications Manager when they need a dependable way to manage business calls, meetings, and messaging across multiple locations. It works well for organizations that handle high call volumes and need everything connected across different offices or remote teams. That said, smaller businesses may find the setup process complex and the overall cost harder to justify without a dedicated IT team to manage it."
SoftwareWorld Review Team
SoftwareWorld Highly Recommended 2026
Decision Snapshot

Cisco Unified Communications Manager Evaluation Snapshot

Review the most important product facts, official access information, and SoftwareWorld’s page-level trust standards in one place.

User RatingNot rated yet
Starting PriceContact Vendor
Free TrialAvailable
Free VersionNo
APINot specified
DeploymentCloud Hosted, Deployment Type
HeadquartersUnited States
✎
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Product Overview

Cisco Unified Communications Manager Overview

Product description, media, company details, support, training, deployment, customer size, languages, and industries.

About Cisco Unified Communications Manager

Cisco Unified Communications Manager is a comprehensive unified communications software solution designed to enhance collaboration and streamline communication within organizations. This powerful platform integrates voice, video, messaging, and presence capabilities into a single interface, allowing users to connect seamlessly across various devices. With its robust features, Cisco Unified Communications Manager supports call management, voicemail, conferencing, and instant messaging, enabling teams to collaborate efficiently regardless of location. The software also provides advanced analytics and reporting tools, offering insights into communication patterns and performance metrics. Its scalability makes it suitable for businesses of all sizes, from small enterprises to large corporations. By implementing Cisco Unified Communications Manager, organizations can improve productivity, reduce operational costs, and foster a more connected workplace.
Company Cisco
Founded 2010
Headquarters United States
Employees 1000+

Support

Email Phone Knowledge Base FAQs/Forum

Training

NA

Licensing & Deployment

Proprietary Cloud Hosted On-Premise Web-Based Windows Linux

Typical Customers

Self-Employed Small-Business Midsize-Business
Languages Supported 1 language available
English
Industries Served 4 industries available
Banking Food & Beverages Information Technology & Services Medical Device

Why Choose Cisco Unified Communications Manager

Problem it Solves

  • Problem it Solves Streamlines And Enhances Business Communication And Collaboration Across Multiple Channels

Target Users

  • Target Users IT Administrators
  • Target Users Network Engineers
  • Target Users Communication Managers
  • Target Users Enterprise Users
  • Target Users System Integrators

Core Use Case

  • Core Use Case Manage Call Routing
  • Core Use Case Enable Video Conferencing
  • Core Use Case Facilitate Collaboration
  • Core Use Case Integrate Communication Tools
  • Core Use Case Enhance Security

USP

  • USP Seamless Communication Solutions For Enhanced Business Collaboration

Pros

  • Pros Enterprise-grade call routing handles thousands of simultaneous connections reliably
  • Pros Scales from small offices to global deployments without architecture changes
  • Pros Deep integration with Cisco hardware reduces compatibility headaches significantly
  • Pros Security features meet strict compliance requirements across regulated industries
  • Pros Centralized administration panel simplifies managing users across multiple locations
  • Pros Built-in redundancy keeps voice services running during infrastructure failures
  • Pros Long track record means extensive documentation and community support exist

Cons

  • Cons On-premise deployment demands significant IT infrastructure and ongoing maintenance overhead
  • Cons Licensing structure grows complex and costly as organization scales
  • Cons Initial configuration requires deep technical expertise to avoid costly misconfigurations
  • Cons Cloud-native teams find the architecture feels noticeably dated compared to modern alternatives
Editorial Buyer Guidance

Who Is Cisco Unified Communications Manager Best For?

Review the buyer problem, target users, practical use cases, and product differentiator identified by the SoftwareWorld review team.

Problem It Solves

Streamlines And Enhances Business Communication And Collaboration Across Multiple Channels

Target Users

  • IT Administrators
  • Network Engineers
  • Communication Managers
  • Enterprise Users
  • System Integrators

Core Use Cases

  • Manage Call Routing
  • Enable Video Conferencing
  • Facilitate Collaboration
  • Integrate Communication Tools
  • Enhance Security

Unique Selling Point

Seamless Communication Solutions For Enhanced Business Collaboration

Strengths and Limitations

Cisco Unified Communications Manager Pros & Cons

Consider the practical advantages and limitations identified through SoftwareWorld's product assessment.

+

Pros

  • Enterprise-grade call routing handles thousands of simultaneous connections reliably
  • Scales from small offices to global deployments without architecture changes
  • Deep integration with Cisco hardware reduces compatibility headaches significantly
  • Security features meet strict compliance requirements across regulated industries
  • Centralized administration panel simplifies managing users across multiple locations
  • Built-in redundancy keeps voice services running during infrastructure failures
  • Long track record means extensive documentation and community support exist
!

Cons

  • On-premise deployment demands significant IT infrastructure and ongoing maintenance overhead
  • Licensing structure grows complex and costly as organization scales
  • Initial configuration requires deep technical expertise to avoid costly misconfigurations
  • Cloud-native teams find the architecture feels noticeably dated compared to modern alternatives
Category-Based Capabilities

Cisco Unified Communications Manager Features

Each category combines the selected software category, its category-specific description, and the features assigned to that category.

Softphone Software 7 selected features Open category ↗ ⌄
Call Logging Caller ID Video Conferencing Call Routing Call Recording Caller Profiles Live Chat
Unified Communications Software 13 selected features Open category ↗ ⌄
Reporting & Statistics Call Routing Mobile Access Contact Management SMS Messaging Voice Mail Multi-User Collaboration Two-Way Audio & Video File Sharing Multi-Channel Communication Call Recording Screen Sharing Task Management
VoIP Software 17 selected features Open category ↗ ⌄
IVR/Voice Recognition Call Screening Caller ID Call Routing Call Monitoring Contact Management SIP Trunking Computer Telephony Integration Call Recording Call Center Management Call Transfer Reporting & Statistics Auto-Dialer Automatic Call Distribution Mobile Access Voice Mail Call Tracking
Connected Applications

Cisco Unified Communications Manager Integrations

Integration information is displayed only when approved integration products are available on the profile.

Showing 8 of 13 integrations
Pricing Information

Cisco Unified Communications Manager Pricing

Pricing type, currency, trial availability, payment frequency, destination links, and package-level starting prices.

Pricing Type Contact Vendor
Preferred Currency USD ($)
Free Trial Available
Free Version NA
Payment Frequency NA
Alternative Products

Top Cisco Unified Communications Manager Alternatives

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Frequently Asked Questions

Cisco Unified Communications Manager FAQs

Answers generated from approved profile information, selected options, packages, integrations, support, training, deployment, and devices.

Cisco Unified Communications Manager is a comprehensive unified communications software solution designed to enhance collaboration and streamline communication within organizations. This powerful platform integrates voice, video, messaging, and presence capabilities into a single interface, allowing users to connect seamlessly across various devices. With its robust features, Cisco Unified Communications Manager supports call management, voicemail, conferencing, and instant messaging, enabling teams to collaborate efficiently regardless of location. The software also provides advanced analytics and reporting tools, offering insights into communication patterns and performance metrics. Its scalability makes it suitable for businesses of all sizes, from small enterprises to large corporations. By implementing Cisco Unified Communications Manager, organizations can improve productivity, reduce operational costs, and foster a more connected workplace.

  • No, Cisco Unified Communications Manager does not offer a free version.

  • Yes, Cisco Unified Communications Manager offers a free trial.

  • No, Credit Card details are not required for the Cisco Unified Communications Manager trial.

  • No, Cisco Unified Communications Manager does not offer an API.

  • Cisco Unified Communications Manager can be integrated with the following applications:

    • Webex , Salesforce Sales Cloud , ServiceNow , Google Workspace , Slack , Zoom Meetings , Avaya Experience Platform , Amazon Connect , IBM Watson , Microsoft Outlook , Microsoft Teams , ServiceNow , Cisco Jabber , Oracle Cloud CX , ServiceNow

  • Cisco Unified Communications Manager offers support with the following options:
    • Email , Phone , Knowledge Base , FAQs/Forum

  • Cisco Unified Communications Manager supports the following languages:
    • English

  • Following are the typical users of the Cisco Unified Communications Manager:
    • Self-Employed , Small-Business , Midsize-Business

  • Cisco Unified Communications Manager supports the following deployment:
    • Cloud Hosted , On-Premise

  • Cisco Unified Communications Manager supports the following devices and operating systems:
    • Web-Based , Windows , Linux
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