| 01Pet & Client Profiles |
Stores owner contact details along with each pet’s breed, age, temperament, feeding routine, medications, veterinarian, emergency contacts, and care history. |
Create Client Profile→
Add Pet Information→
Record Care & Health Details→
Maintain Visit History
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Multiple pets under one household
Medical, behavioral, feeding, and emergency information
Complete service and sitter-note history
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| 02Online Booking & Service Requests |
Lets clients request pet sitting, dog walking, overnight stays, drop-in visits, and other services through an online portal or mobile app. |
Client Selects Service→
Choose Dates & Pets→
Submit Booking Request→
Approve & Confirm Service
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Client self-booking and request-based scheduling
Service, duration, pet, and date-specific booking rules
Cancellation, lead-time, holiday, and blackout policies
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| 03Sitter Scheduling & Assignment |
Matches visits with available pet sitters based on schedules, territories, service types, client preferences, and staff qualifications. |
Review Service Request→
Check Sitter Availability→
Assign Best-Fit Sitter→
Publish Schedule
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Staff availability, time-off, and recurring schedules
Territory, skill, service, and client-preference matching
Conflict detection and reassignment tools
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| 04Care Instructions & Visit Checklists |
Provides sitters with detailed instructions for feeding, medications, walks, litter care, household tasks, and other requirements for each visit. |
Record Pet Care Instructions→
Attach to Scheduled Visit→
Sitter Completes Checklist→
Save Visit Record
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Custom checklists by pet, household, or service type
Medication, feeding, walking, and home-care instructions
Required-task completion before closing a visit
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| 05GPS, Time Tracking & Visit Verification |
Records when and where sitters start and finish visits to verify service delivery and provide operational visibility. |
Sitter Arrives→
GPS Check-In→
Track Visit Time / Route→
Check Out & Verify Completion
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GPS-based check-in and check-out controls
Visit duration and timekeeping records
Route tracking for dog walking where required
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| 06Visit Reports, Photos & Client Updates |
Lets sitters send visit summaries, photos, notes, activity updates, and completed-care details to clients after or during each service. |
Complete Pet Care Tasks→
Add Notes & Photos→
Submit Visit Report→
Notify Client
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Photo, message, checklist, and visit-summary support
Automatic client notification after completed visits
Permanent history of sitter updates and client responses
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| 07Recurring Visits & Multi-Visit Scheduling |
Creates repeating services and multiple daily visits for clients who need ongoing walks, feeding, medication, or extended vacation care. |
Select Recurring Service→
Set Dates & Frequency→
Generate Visit Series→
Assign Sitters & Monitor Changes
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Daily, weekly, custom, and multiple-visits-per-day schedules
Ability to edit individual visits or an entire series
Conflict handling when staff availability changes
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| 08Key, Access & Home Entry Management |
Tracks keys, lockbox codes, alarm instructions, access permissions, and handoff history for homes that pet sitters need to enter. |
Record Access Method→
Assign Key / Code to Visit→
Track Sitter Access→
Return / Secure Access Item
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Key inventory and chain-of-custody tracking
Secure handling of lockbox and alarm information
Permissions controlling which sitters can view access details
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| 09Invoicing, Packages & Payments |
Calculates charges for visits, recurring services, packages, holiday rates, additional pets, cancellations, tips, and other billable items. |
Complete / Schedule Services→
Calculate Charges→
Generate Invoice→
Collect & Record Payment
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Per-visit, package, recurring, and holiday pricing
Card, ACH, saved-payment, deposit, and tip support
Credits, refunds, invoices, receipts, and outstanding balances
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| 10Pet Sitting Analytics & Integrations |
Tracks bookings, revenue, sitter utilization, client retention, service volume, and visit completion while connecting pet sitting operations with other business tools. |
Aggregate Service Data→
Analyze Business KPIs→
Connect External Systems→
Improve Pet Sitting Operations
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Revenue, booking, retention, sitter, and service reports
Accounting, payroll, payment, calendar, and marketing integrations
APIs, exports, dashboards, permissions, and multi-location reporting
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