Collar
✓ Verified ProfileAn all-in-one pet-care business management software
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Product Overview
Collar Overview
Product description, media, company details, support, training, deployment, customer size, languages, and industries.
Support
Training
Licensing & Deployment
Typical Customers
Executive Interview
Published
Collar Executive Interview
Leadership information and approved answers submitted through the SoftwareWorld Vendor Account and published after editorial review.
Interview With
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Ahmad Alhasan
Co-Founder & CTO at Collar
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This Executive Interview was submitted by the profile owner and published after SoftwareWorld editorial review.
01
Please tell us about yourself in the context of your software and give a brief intro to the software.
I’m Ahmad Alhasan, Co-Founder and CTO of Collar, where I’m focused on building technology that makes running a pet-care business simpler, smarter, and more efficient.
Over the past 10 years, I’ve worked across different areas of software engineering, building products, solving complex technical problems, and learning what it takes to turn ideas into reliable software that people use every day. Those experiences shaped how I think about technology: the best software isn’t built for the sake of technology itself, but to solve real problems and make people’s work better.
At Collar, we’re bringing that mindset to the pet-care industry. I’ve seen how much of the industry still relies on disconnected tools, manual processes, and systems that weren’t designed around the realities of running a modern pet-care business. Our goal is to change that.
I want Collar to become the technology platform that powers the next generation of pet-care businesses, helping teams spend less time dealing with operational complexity and more time doing what they do best: taking care of pets and building lasting relationships with their customers.
We’re not just building another piece of pet-care software. We’re building toward a future where running a pet-care business feels as modern, connected, and effortless as the best software experiences people have come to expect elsewhere.
02
What was the core reason behind developing this software?
The need we set out to address was straightforward: pet-care businesses were coordinating bookings, customer information, payments, staff schedules, and updates across separate tools or manual processes. That can leave owners spending time on administration and teams without the context they need during a busy day. We wanted to make the operational side of pet care easier to run while giving customers a clear way to book and stay informed. Because a grooming appointment, a daycare visit, and an overnight boarding stay have different requirements, the software also needed to adapt to each service rather than assume one booking pattern. Collar has grown around that practical aim: connect the work from the first enquiry through the visit and the next booking.
03
How is your software different from other alternatives available in the market? How does it benefit your customers?
Many products solve one part of the job well; the challenge for a pet business is keeping those parts connected. Collar brings service bookings and schedules together with pet and owner information, staff workflows, billing, customer communication, and repeat-visit tools. Businesses can set rules and capacity around their own services, and decide how much of the booking process to automate. That flexibility matters because grooming, boarding, and recurring daycare do not run in exactly the same way. For customers, a connected workflow means fewer repeated questions and clearer updates. For the team, it means less switching between systems and more context when handling a booking. We focus on practical fit rather than claiming that one setup suits every business.
04
Which industries do you cover in general? Are there any specific industries that are more beneficial using your software?
Collar is designed for pet-care businesses including dog daycares, grooming salons, boarding and kennel businesses, trainers and behaviourists, dog walkers and sitters, and pet parks or other bookable spaces. It can also suit operators that combine several of these services or run more than one location. The strongest fit is usually a business with recurring bookings, different service rules, capacity or staff schedules to coordinate, and a need to keep pet and owner information alongside the work. A small single-service team can use the same core workflows, while a multi-service operator can configure them to reflect the differences between services. The right setup depends on each business’s actual operating model.
05
What are the core features of your software that make your product stand out in the competitive market?
The product stands out through the way its core workflows work together. Businesses can accept and manage bookings, set service-specific rules and availability, coordinate capacity and schedules, and keep pet and owner profiles, forms, notes, and service history close to the appointment. Collar also supports deposits, payments and invoices, customer messaging that can include photos or videos, memberships and packages, and reporting. The pet-owner app gives customers a place to explore services, book, pay, and stay in touch. These capabilities address the full service journey rather than only the calendar. Teams can choose manual review or automate parts of the process, so they can keep the level of control that suits their business and customers.
06
How do you justify the value of your software compared to its cost?
We ask businesses to judge value against the work the platform takes off their hands and the visibility it gives them. A useful comparison includes time spent coordinating bookings and staff, handling payment follow-up, moving information between tools, and answering avoidable customer questions. It should also consider whether a smoother booking experience helps customers return. The benefit varies with the size and complexity of the operation, so we avoid promising the same return to every business. Collar offers plan options for different needs, and the best starting point is to map the features in a plan to the processes a team actually wants to improve. Businesses can then assess the fit against their own time, costs, and service goals.
07
How will you keep up with new technology and customer requirements?
We keep close to the people using Collar and the work they need to get done. Customer conversations, support questions, and patterns in day-to-day workflows help us understand where the product is creating friction and what has become a priority. We then weigh requests against reliability, security, usability, and the needs of other businesses, rather than adding features in isolation. Technology is useful when it solves a real problem, so we evaluate new approaches against practical outcomes and make changes iteratively. For example, Collar offers AI-assisted scheduling for businesses that want to automate more of the booking process, while retaining options to review requests manually. That balance lets customers adopt automation at a pace that suits them.
08
Where will you see your software in the next 10 years, and what are your future plans for that?
In ten years, I hope Collar is a dependable operating platform for pet-care businesses as they grow: useful to a solo operator, and still coherent when a business adds services, staff, or locations. The long-term direction is to keep connecting the customer journey with the operational work behind it: booking, pet context, team coordination, payments, communication, and insight into performance. We also want the experience to keep pace with how owners and teams prefer to work, including on mobile. Our plans will be shaped by customer needs and by changes in the sector, so I would not treat a fixed list of future features as a promise. The constant is helping businesses deliver good care with less operational friction.
09
What steps are you taking to adapt your product for a mobile-driven world?
Pet owners increasingly expect to manage services from their phones, so Collar provides a mobile app where they can explore a provider’s services, make bookings, pay, and communicate with the business. They can exchange messages, photos, and videos, and receive useful reminders and updates. Businesses can also offer online booking through their own portal, giving customers a convenient route into the service. Our focus is to make common tasks clear on a small screen and keep the information connected to the business’s workflow, so a customer’s booking does not become a separate, disconnected conversation. We continue to listen to both providers and pet owners as their mobile habits and expectations change.
10
What are your efforts for maintaining software integrity and regulatory compliance?
We treat integrity, privacy, and compliance as ongoing responsibilities. Collar’s published security information describes encrypted data and secured requests, and card payments are processed by Stripe, whose payment infrastructure is PCI Service Provider Level 1 certified. That is Stripe’s certification, not a claim that Collar itself holds that certification. More broadly, we aim to handle customer and pet information carefully, keep the product dependable, and review the obligations that apply as we serve businesses in different markets. Requirements can vary by location and by the nature of a customer’s operation, so we avoid presenting compliance as a one-time checkbox. Maintaining trust means continuing to review how information flows through the product and how our partners support those flows.
11
Could you explain how you create and sustain healthy relationships with your customers?
Healthy relationships start with listening and being clear about what the product can do. We aim to understand how each business works, help it configure services and booking rules to fit, and make it straightforward to get support when questions arise. Customer feedback also informs what we improve, although we balance an individual request with the needs of the wider customer base and the reliability of the platform. Collar gives businesses practical ways to keep their own customers informed through confirmations, updates, messages, photos, and reports. That helps providers build trust with pet owners through the service itself. We want our relationship with customers to work the same way: useful communication, realistic expectations, and steady improvements based on real use.
12
What is the biggest challenge that you have faced, and how did you overcome it to make your software successful?
A lasting product challenge has been supporting very different kinds of pet-care work without making the software feel complicated. A grooming appointment, a boarding reservation, and a recurring daycare booking each bring different rules, schedules, capacity needs, and information. A rigid workflow would not fit them all, while unlimited complexity would make everyday tasks harder. We have addressed this by building configurable service rules and schedules around shared operational foundations, then improving the product as we learn how businesses use it. That approach lets a team shape its setup without losing the benefits of connected bookings, records, payments, and communication. The lesson has been to stay close to real workflows and treat flexibility and simplicity as requirements that must be designed together.
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Category-Based Capabilities
Collar Features
Each category combines the selected software category, its category-specific description, and the features assigned to that category.
Kennel Software 17 selected features Open category ↗ ⌄
Collar’s kennel management features help streamline operations for boarding facilities. Easily track pet check-ins and check-outs, manage feeding and medication schedules, and keep detailed pet records. With automated billing, real-time updates, and client communication tools, kennels can deliver exceptional care while maintaining efficiency and transparency with pet owners and businesses.
Photo Management
Employee Management
Customer Management
Online Booking
Appointment Management
Pet Birthday Tracking
Booking Management
Client Portal
Calendar Management
Electronic Payments
Records Management
Pet Grooming
Client Management
Reminders
SMS Messaging
Scheduling
Mobile Access
Pet Grooming Software 13 selected features Open category ↗ ⌄
Collar’s pet grooming features help salons manage appointments, track pet grooming history, and personalize services based on each pet’s needs. With automated reminders, online booking, and detailed client records, groomers can enhance efficiency, reduce no-shows, and deliver consistent, high-quality care that keeps pets looking and feeling their best. while keeping best quality.
Commission Management
Email Marketing
Alerts/Notifications
Staff Management
Customer Database
Online Booking
Confirmation/Reminders
Point of Sale (POS)
Recurring Appointments
Mobile Grooming
Billing & Invoicing
Service Catalog
Inventory Management
Pet Sitting Software 12 selected features Open category ↗ ⌄
Collar simplifies pet sitting with tools for scheduling, client and pet profiles, and real-time updates. Pet sitters can manage appointments, track pets via GPS, and send updates to owners. With built-in billing and invoicing, it’s perfect for solo sitters or growing pet care businesses seeking efficiency and reliability. offering the best User experience.
Forms Management
Recurring Appointments
Alerts/Notifications
Customer Portal
Email Management
Calendar Management
Staff Management
Customer Database
Activity Dashboard
Recurring/Subscription Billing
Credit Card Processing
Invoice Management
Veterinary Software 20 selected features Open category ↗ ⌄
Collar offers powerful tools for veterinary practices, streamlining appointment scheduling, patient records, and medical history tracking. It enables vets to provide personalized care with detailed pet profiles, integrated billing, and real-time updates for pet owners. Improve clinic efficiency, enhance client communication, and deliver top-tier veterinary care effortlessly. making sure it covering the needs for every vet.
Confirmation/Reminders
Inventory Management
Communication Management
Calendar Management
Accounting
Document Storage
Imaging and X-rays
Prescription Processing
Treatment Planning
Billing & Invoicing
Payment Processing
Appointment Scheduling
Charting
Patient Records Management
Client Management
E-Prescribing
EMR/EHR
Medical Billing
Patient Portal
Patient Intake
Connected Applications
Collar Integrations
Integration information is displayed only when approved integration products are available on the profile.
Stripe Terminal
Xero
Pricing Information
Collar Pricing
Pricing type, currency, trial availability, payment frequency, destination links, and package-level starting prices.
Frequently Asked Questions
Collar FAQs
Answers generated from approved profile information, selected options, packages, integrations, support, training, deployment, and devices.
Collar is a user-friendly pet sitting software designed to help pet care businesses manage their operations and provide exceptional service to pet owners. With features like scheduling, client management, and pet tracking, Collar simplifies the day-to-day activities of pet sitters and pet care businesses. The software allows pet sitters to create detailed profiles for each pet, including care instructions, medical history, and special requirements, ensuring that each pet receives personalized attention. Collar also includes an intuitive booking system, allowing clients to easily schedule appointments, make payments, and receive updates on their pet’s well-being. Real-time notifications and GPS tracking ensure that pet owners can stay connected and informed about their pets during their absence. The software’s integrated invoicing and billing system makes managing finances easy, and it provides detailed reporting on earnings and expenses. Whether you’re running a small pet sitting business or a large pet care organization, Collar helps improve operational efficiency, increase customer satisfaction, and grow your business.
- No, Collar does not offer a free version.
- Yes, Collar offers a free trial.
- No, Credit Card details are not required for the Collar trial.
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Collar supports the following payment frequencies:
- Monthly Subscription
- No, Collar does not offer an API.
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Collar can be integrated with the following applications:
- Xero , Stripe Terminal
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Collar offers support with the following options:
- 24x7 Support , Email , Phone , Chat , Knowledge Base , FAQs/Forum
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Collar offers training with the following options:
- Live Online , Documentation , Videos
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Collar supports the following languages:
- Arabic , Dutch , English , French , Hindi , Indonesian , Italian , Japanese , Korean , Portuguese , Russian , Spanish , Turkish
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Following are the typical users of the Collar:
- Self-Employed , Small-Business , Midsize-Business , Large-Enterprise-Business
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Collar supports the following deployment:
- Cloud Hosted , On-Premise
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Collar supports the following devices and operating systems:
- Web-Based , iPhone , Android , Mac
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