| 01Loan Account & Portfolio Management |
Maintains active loan records, borrower details, balances, terms, collateral, status, payment history, and other servicing information throughout the loan lifecycle. |
Board Funded Loan→
Create Servicing Account→
Track Balances & Activity→
Maintain Loan History
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Support for required consumer, commercial, mortgage, or specialty loan types
Configurable account fields, statuses, and portfolio structures
Complete transaction and servicing history
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| 02Payment Schedule & Amortization Management |
Calculates principal, interest, installments, maturity dates, and outstanding balances according to the loan's repayment structure. |
Load Loan Terms→
Build Amortization Schedule→
Apply Periodic Payments→
Update Remaining Balance
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Fixed, variable, balloon, interest-only, and custom repayment structures
Daily, monthly, or required interest calculation methods
Transparent amortization and payoff calculations
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| 03Payment Processing & Allocation |
Accepts borrower payments and applies funds to principal, interest, fees, escrow, past-due amounts, or other components according to servicing rules. |
Receive Borrower Payment→
Validate Transaction→
Apply Allocation Rules→
Update Loan Balance
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ACH, card, check, lockbox, and other required payment methods
Configurable principal, interest, fee, and escrow allocation order
Partial, extra, returned, reversed, and backdated payment handling
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| 04Interest, Fees & Charge Management |
Calculates ongoing interest, late fees, servicing charges, penalties, waivers, and other amounts that affect the borrower's account balance. |
Monitor Loan Activity→
Apply Interest & Fee Rules→
Post Applicable Charges→
Update Amount Due
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Configurable interest, late-fee, and grace-period rules
Waiver, reversal, and manager-approval controls
Accurate treatment of rate changes and payment timing
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| 05Escrow & Impound Management |
Tracks borrower funds collected for taxes, insurance, or other escrowed obligations and manages scheduled disbursements and account analysis. |
Collect Escrow Portion→
Post to Escrow Balance→
Schedule Tax / Insurance Payment→
Reconcile Escrow Account
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Tax, insurance, and other escrow categories
Escrow analysis, shortages, surpluses, and payment adjustments
Disbursement scheduling and transaction history
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| 06Delinquency & Collections Management |
Identifies past-due accounts, organizes collection queues, tracks borrower outreach, promises to pay, repayment arrangements, and escalation activity. |
Detect Missed Payment→
Assign Collection Status / Queue→
Contact Borrower & Record Outcome→
Resolve / Escalate Account
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Aging buckets, delinquency stages, and collection queues
Promise-to-pay and repayment-plan tracking
Automated reminders, notices, and escalation workflows
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| 07Loan Modification, Deferral & Workout Management |
Adjusts servicing terms when borrowers receive extensions, payment deferrals, restructures, rate changes, forbearance, or other approved modifications. |
Receive Modification Request→
Review & Approve Terms→
Recalculate Loan Schedule→
Apply Updated Terms
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Deferral, extension, restructure, and rate-change support
Pre- and post-modification schedule preservation
Approval workflows and documented reason codes
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| 08Borrower Portal, Statements & Communications |
Gives borrowers access to balances, statements, payment options, documents, and account communications while supporting scheduled servicing notices. |
Borrower Opens Portal→
Review Balance / Statement→
Make Payment / Request Support→
Record Account Interaction
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Self-service balance, transaction, and payment access
Periodic statements, notices, and communication templates
Secure document delivery and communication preferences
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| 09Payoff, Closure & Loan Release Processing |
Calculates final payoff amounts, processes remaining balances and fees, closes satisfied accounts, and supports release-related servicing steps. |
Request Payoff Quote→
Calculate Final Amount Due→
Receive & Apply Payoff→
Close Loan / Release Obligation
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Payoff quotes with configurable good-through dates
Interest, fee, and escrow treatment at payoff
Account closure, lien-release, or collateral-release workflows where relevant
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| 10Servicing Analytics, Compliance & Integrations |
Tracks portfolio performance, payments, delinquencies, balances, and servicing activity while connecting loan accounts with accounting, banking, origination, and reporting systems. |
Aggregate Servicing Data→
Analyze Portfolio Performance→
Apply Audit & Compliance Controls→
Connect Lending Systems
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Balance, payment, delinquency, payoff, and portfolio dashboards
Audit trails, role-based access, and configurable servicing controls
LOS, core banking, accounting, payment, credit, API, and reporting integrations
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