Top 10 Customer Journey Mapping Tools Software Comparison – Find the Right Solution

Choosing the right Customer Journey Mapping Tools Software can be challenging with so many options available. To simplify your decision-making, we have created this comprehensive comparison table of the top 10 Customer Journey Mapping Tools Software solutions. Compare their features, pricing, user ratings, and overall performance to find the perfect fit for your needs. Whether you're looking for affordability, advanced features, or seamless integrations, this side-by-side analysis will help you make an informed choice. Whether you’re a small business, enterprise, or individual user, explore this in-depth top 10 Customer Journey Mapping Tools Software comparison to select the best solution with confidence.
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Comparison Table of Top 10 Customer Journey Mapping Tools Software

Product
Miro Logo

Miro
Hotjar Logo

Hotjar
Figma Logo

Figma
FlowMapp Logo

FlowMapp
Gliffy Logo

Gliffy
Lucidchart Logo

Lucidchart
OmniGraffle Logo

OmniGraffle
Custellence Logo

Custellence
UXPressia Logo

UXPressia
Smaply Logo

Smaply
Review & Ratings

   4.6

 (61 Reviews)

No reviews available

   4.7

 (14 Reviews)

   4.9

 (2 Reviews)

No reviews available

   4.6

 (33 Reviews)

   5.0

 (1 Reviews)

   5.0

 (1 Reviews)

   4.8

 (2 Reviews)

   4.8

 (1 Reviews)
Description

Miro is a powerful online visual collaboration platform that enables... Read more about Miro

Hotjar is an intuitive tool designed to understand online user... Read more about Hotjar

Figma is a versatile and user-friendly web-based design tool widely... Read more about Figma

FlowMapp is an innovative UX software tool that simplifies the... Read more about FlowMapp

Gliffy is a versatile flowchart software designed to help users... Read more about Gliffy

Lucidchart is an intuitive flowchart software designed to help teams... Read more about Lucidchart

OmniGraffle is a versatile vector graphics software designed for professionals... Read more about OmniGraffle

Custellence is an advanced customer engagement software designed to help... Read more about Custellence

UXPressia is a dedicated customer journey mapping tool designed to... Read more about UXPressia

Smaply is a specialized customer journey mapping tool designed to... Read more about Smaply

Free Trial

Available

15 Days

N/A

Available

Available

Available

Available

Available

Available

N/A
Starting Price

$8 Per user

Contact Vendor

$$12 Per month

$8.25 Per month

$10 Per user

Contact Vendor

$12.49 Per month

$199 Per month

$36 Per month

€33 Per month

Problem It Solves
  • Problem It Solves Facilitates Collaboration And Brainstorming For Remote Teams In Real-time
  • Problem It Solves Improves Website User Experience Through Heatmaps And Feedback Tools
  • Problem It Solves Streamlines Design Collaboration And Prototyping For Teams In Real-time
  • Problem It Solves Streamlining Website Planning And Collaboration For Teams
  • Problem It Solves Visual Collaboration And Diagramming Made Easy For Teams
  • Problem It Solves Visualizing Complex Information To Enhance Collaboration And Understanding
  • Problem It Solves Visualizing Complex Ideas And Workflows Effectively
  • Problem It Solves Visualizing Customer Journeys To Enhance Experience And Drive Business Growth
  • Problem It Solves Streamlines Customer Journey Mapping For Better User Experience Insights
  • Problem It Solves Visualizing Customer Journeys To Enhance User Experience And Drive Business Decisions
Core Use Cases
  • Core Use Cases Collaborate Visually
  • Core Use Cases Brainstorm Ideas
  • Core Use Cases Plan Projects
  • Core Use Cases Design Workflows
  • Core Use Cases Facilitate Meetings
  • Core Use Cases Track User Behavior
  • Core Use Cases Analyze Heatmaps
  • Core Use Cases Collect Feedback
  • Core Use Cases Conduct Surveys
  • Core Use Cases Optimize User Experience
  • Core Use Cases Design User Interfaces
  • Core Use Cases Prototype Interactive Experiences
  • Core Use Cases Collaborate In Real-time
  • Core Use Cases Share Design Assets
  • Core Use Cases Gather Feedback
  • Core Use Cases Create User Journey Maps
  • Core Use Cases Design Sitemaps
  • Core Use Cases Develop Personas
  • Core Use Cases Plan Content Strategy
  • Core Use Cases Collaborate With Team
  • Core Use Cases Create Diagrams
  • Core Use Cases Collaborate With Team
  • Core Use Cases Share Visual Content
  • Core Use Cases Integrate With Tools
  • Core Use Cases Export Diagrams
  • Core Use Cases Create Flowcharts
  • Core Use Cases Design Diagrams
  • Core Use Cases Collaborate In Real-time
  • Core Use Cases Visualize Data
  • Core Use Cases Streamline Processes
  • Core Use Cases Create Diagrams
  • Core Use Cases Design Wireframes
  • Core Use Cases Organize Information
  • Core Use Cases Visualize Processes
  • Core Use Cases Generate Flowcharts
  • Core Use Cases Define Customer Journeys
  • Core Use Cases Visualize Process Flows
  • Core Use Cases Collaborate With Team Members
  • Core Use Cases Optimize User Experiences
  • Core Use Cases Track Project Progress
  • Core Use Cases Customer Journey Mapping
  • Core Use Cases Persona Creation & Management
  • Core Use Cases Impact Mapping
  • Core Use Cases Collaborative Experience Design
  • Core Use Cases Exporting And Reporting
  • Core Use Cases Create Customer Journey Maps
  • Core Use Cases Visualize Stakeholder Interactions
  • Core Use Cases Gather User Feedback
  • Core Use Cases Analyze Touchpoints
  • Core Use Cases Collaborate With Team Members
Target Users
  • Target Users Facilitators
  • Target Users Project Managers
  • Target Users Designers
  • Target Users Educators
  • Target Users Remote Teams
  • Target Users Product Managers
  • Target Users UX/UI Designers
  • Target Users Marketing Professionals
  • Target Users Web Developers
  • Target Users Customer Experience Specialists
  • Target Users Designers
  • Target Users Product Managers
  • Target Users Developers
  • Target Users UX Researchers
  • Target Users Marketing Teams
  • Target Users UX/UI Designers
  • Target Users Product Managers
  • Target Users Web Developers
  • Target Users Marketing Strategists
  • Target Users Project Managers
  • Target Users Project Managers
  • Target Users Software Developers
  • Target Users Business Analysts
  • Target Users UX/UI Designers
  • Target Users Educators
  • Target Users Business Professionals
  • Target Users Educators
  • Target Users Project Managers
  • Target Users IT Professionals
  • Target Users Designers
  • Target Users Designers
  • Target Users Architects
  • Target Users Project Managers
  • Target Users Educators
  • Target Users IT Professionals
  • Target Users Project Managers
  • Target Users UX Designers
  • Target Users Product Owners
  • Target Users Business Analysts
  • Target Users Team Leads
  • Target Users Young Professionals
  • Target Users Tech-savvy Millennials
  • Target Users Small Business Owners
  • Target Users Remote Workers
  • Target Users Digital Nomads
  • Target Users Young Professionals
  • Target Users Tech-savvy Millennials
  • Target Users Small Business Owners
  • Target Users Remote Workers
  • Target Users Digital Nomads
Industry Fit
  • Industry Fit Marketing
  • Industry Fit Education
  • Industry Fit Design
  • Industry Fit Technology
  • Industry Fit Consulting
  • Industry Fit Project Management
  • Industry Fit E-commerce
  • Industry Fit SaaS
  • Industry Fit Education
  • Industry Fit Healthcare
  • Industry Fit Finance
  • Industry Fit Marketing
  • Industry Fit Web Design
  • Industry Fit Graphic Design
  • Industry Fit User Experience Design
  • Industry Fit Product Design
  • Industry Fit Marketing
  • Industry Fit Web Design
  • Industry Fit Digital Marketing
  • Industry Fit User Experience Design
  • Industry Fit Software Development
  • Industry Fit Information Technology
  • Industry Fit Technology
  • Industry Fit Education
  • Industry Fit Healthcare
  • Industry Fit Finance
  • Industry Fit Marketing
  • Industry Fit Technology
  • Industry Fit Education
  • Industry Fit Healthcare
  • Industry Fit Finance
  • Industry Fit Manufacturing
  • Industry Fit Graphic Design
  • Industry Fit Architecture
  • Industry Fit Engineering
  • Industry Fit Project Management
  • Industry Fit Information Technology
  • Industry Fit Customer Service
  • Industry Fit Healthcare
  • Industry Fit Finance
  • Industry Fit Retail
  • Industry Fit Manufacturing
  • Industry Fit Education
  • Industry Fit Retail
  • Industry Fit Healthcare
  • Industry Fit Finance
  • Industry Fit Education
  • Industry Fit Technology
  • Industry Fit Hospitality
  • Industry Fit Healthcare
  • Industry Fit Finance
  • Industry Fit Retail
  • Industry Fit Education
  • Industry Fit Travel
Key Features
  • Key Features Collaborative Whiteboard Platform
  • Key Features Real-time Team Collaboration
  • Key Features Intuitive User Interface
  • Key Features Extensive Template Library
  • Key Features Integration With Popular Tools
  • Key Features Visual Project Management
  • Key Features User Behavior Tracking
  • Key Features Heatmaps
  • Key Features Session Recordings
  • Key Features Conversion Funnels
  • Key Features Feedback Polls
  • Key Features Form Analysis
  • Key Features Collaborative Design Platform
  • Key Features Vector-based Graphics Editor
  • Key Features Prototyping Tools
  • Key Features Design System Management
  • Key Features Real-time Collaboration
  • Key Features User-friendly Interface
  • Key Features Collaborative Design Tools
  • Key Features Interactive Sitemaps
  • Key Features Real-time Collaboration
  • Key Features Intuitive User Flow Diagrams
  • Key Features Drag-and-drop Interface
  • Key Features Real-time Collaboration
  • Key Features Extensive Shape Library
  • Key Features Integration With Other Tools
  • Key Features Customizable Templates
  • Key Features Drag-and-drop Interface
  • Key Features Real-time Collaboration
  • Key Features Extensive Shape Library
  • Key Features Customizable Templates
  • Key Features Integration With Third-party Apps
  • Key Features Diagramming Tools
  • Key Features Customizable Templates
  • Key Features Stencil Library
  • Key Features Export Options
  • Key Features Collaboration Features
  • Key Features User-friendly Interface
  • Key Features Customizable Templates
  • Key Features Real-time Collaboration
  • Key Features Drag-and-drop Functionality
  • Key Features Detailed Analytics
  • Key Features User-friendly Interface
  • Key Features Customizable Templates
  • Key Features Real-time Collaboration
  • Key Features Detailed Analytics
  • Key Features Seamless Integration
  • Key Features User-friendly Interface
  • Key Features Customizable Journey Maps
  • Key Features Collaborative Tools
  • Key Features Real-time Updates
  • Key Features Export Options
USP
  • USP Collaborate Visually And Creatively With Miro's Intuitive Online Platform
  • USP Optimize User Experience With Real-time Behavior Insights
  • USP Design Together, Create Faster, Innovate Seamlessly
  • USP Streamline Project Planning With Intuitive Visual Sitemaps And User Flows
  • USP Visualize Ideas Effortlessly With Intuitive Diagramming Tools
  • USP Visualize Ideas Effortlessly With Intuitive Diagramming Tools
  • USP Visualize Ideas Effortlessly With OmniGraffle's Intuitive Design Tools
  • USP Streamline Processes With Intuitive And User-friendly Journey Mapping
  • USP Empower Your Business With Seamless User Experience Design
  • USP Empower Your Team With Intuitive Journey Mapping Tools
Integrations
Popular Integrations
Features
Customer Profiles
Behavioral Analytics
Reporting & Statistics
Customizable Templates
Drag & Drop
Activity Dashboard
Collaboration Tools
Customer Experience Management
Data Import/Export
Activity Tracking
Engagement Tracking
Performance Metrics
Predictive Analytics
Customer Segmentation
Artificial Intelligence
Other Info
Deployment
  • Deployment Cloud Hosted
  • Deployment Cloud Hosted
  • Deployment Cloud Hosted
  • Deployment Cloud Hosted
  • Deployment Cloud Hosted
  • Deployment Cloud Hosted
  • Deployment Cloud Hosted
  • Deployment Cloud Hosted
  • Deployment Cloud Hosted
  • Deployment Cloud Hosted
Devices Supported
  • Devices Supported Web-Based
  • Devices Supported iPhone
  • Devices Supported Android
  • Devices Supported Web-Based
  • Devices Supported Mac
  • Devices Supported Web-Based
  • Devices Supported iPhone
  • Devices Supported Android
  • Devices Supported Mac
  • Devices Supported Web-Based
  • Devices Supported Web-Based
  • Devices Supported Web-Based
  • Devices Supported iPhone
  • Devices Supported Android
  • Devices Supported Mac
  • Devices Supported Web-Based
  • Devices Supported Web-Based
  • Devices Supported Web-Based
Pricing Model
  • Pricing Model Per User
  • Pricing Model Usage Based
  • Pricing Model Per User
  • Pricing Model Flat Rate
  • Pricing Model Per User
  • Pricing Model Flat Rate
  • Pricing Model Flat Rate
  • Pricing Model Per Feature
  • Pricing Model Contact Vendor
  • Pricing Model Per User
Support
  • Support 24x7 Support
  • Support Email
  • Support Chat
  • Support Knowledge Base
  • Support Email
  • Support Chat
  • Support Knowledge Base
  • Support Email
  • Support Knowledge Base
  • Support Email
  • Support Knowledge Base
  • Support Email
  • Support Chat
  • Support FAQs/Forum
  • Support Email
  • Support Phone
  • Support Chat
  • Support Knowledge Base
  • Support FAQs/Forum
  • Support Email
  • Support Phone
  • Support Chat
  • Support Knowledge Base
  • Support FAQs/Forum
  • Support Phone
  • Support Email
  • Support Phone
  • Support Chat
  • Support Knowledge Base
  • Support FAQs/Forum
  • Support Email
  • Support Phone
  • Support Knowledge Base
Target Company Size
  • Target Company Size Small-Business
  • Target Company Size Midsize-Business
  • Target Company Size Large-Enterprise-Business
  • Target Company Size Self-Employed
  • Target Company Size Small-Business
  • Target Company Size Midsize-Business
  • Target Company Size Large-Enterprise-Business
  • Target Company Size Self-Employed
  • Target Company Size Small-Business
  • Target Company Size Midsize-Business
  • Target Company Size Large-Enterprise-Business
  • Target Company Size Self-Employed
  • Target Company Size Small-Business
  • Target Company Size Midsize-Business
  • Target Company Size Self-Employed
  • Target Company Size Small-Business
  • Target Company Size Midsize-Business
  • Target Company Size Self-Employed
  • Target Company Size Small-Business
  • Target Company Size Midsize-Business
  • Target Company Size Self-Employed
  • Target Company Size Small-Business
  • Target Company Size Midsize-Business
  • Target Company Size Self-Employed
  • Target Company Size Small-Business
  • Target Company Size Midsize-Business
  • Target Company Size Self-Employed
  • Target Company Size Small-Business
  • Target Company Size Midsize-Business
  • Target Company Size Self-Employed
  • Target Company Size Small-Business
  • Target Company Size Midsize-Business

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FAQs About Customer Journey Mapping Tools Software Comparison

With so many Customer Journey Mapping Tools Software solutions available, a side-by-side comparison helps you identify which tool offers the best features, pricing, and user experience for your specific needs. By evaluating multiple options at once, you can pinpoint the solution that aligns with your budget, technical requirements, and business goals.

Absolutely! Depending on the tool, you may discover:

  • Free Version options like Hotjar, Miro, Lucidchart, UXPressia, FlowMapp, Custellence and Smaply (basic features remain free for life)
  • Free Trial offerings such as Hotjar, Miro, Gliffy, OmniGraffle, Lucidchart, UXPressia, FlowMapp and Custellence (test premium features before committing)

These budget-friendly Customer Journey Mapping Tools Software solutions can be perfect for startups or small businesses, although they often come with usage caps or feature limitations. Always review each product’s details to ensure it meets your specific needs.

Small businesses often benefit from budget-friendly, easy-to-deploy, and intuitive platforms. For example, Figma, Hotjar, Miro, Gliffy, OmniGraffle, Lucidchart, UXPressia, FlowMapp, Custellence and Smaply are popular picks in the Customer Journey Mapping Tools Software category, offering simple setup, affordable plans, and essential features suitable for smaller teams.

Enterprises typically require advanced security, robust reporting, and scalability. Tools like Figma, Hotjar and Miro in the Customer Journey Mapping Tools Software category excel at handling complex workflows, large user bases, and offer dedicated enterprise support.

Yes! Many Customer Journey Mapping Tools Software solutions—such as Figma, Miro and Lucidchart—provide mobile apps for on-the-go access. This allows you to manage features, collaborate in real time, and stay updated wherever you are. If mobile functionality is crucial for your business, be sure to confirm each software’s app availability and compatibility.
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