Trying to decide between BigContacts and EngageBay CRM? Both are industry-leading solutions, but which one is the best fit for your business? In this detailed comparison, we evaluate their features, pricing, ease of use, and customer support to help you make an informed choice. Whether you need advanced automation, better scalability, or user-friendly interfaces, this guide breaks down everything you need to know to select the right software for your needs.
Explore other software products that may fit your needs before making a final choice.
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Compare ratings, pricing, descriptions, buyer fit, integrations, category features, product details, alternatives, and SoftwareWorld’s final conclusion with BigContacts on the left and EngageBay CRM on the right.
BigContacts
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EngageBay CRM
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See ratings, free-trial availability, starting price, and a short description for each product in two dedicated columns.
Software
CRM software has a reputation problem. Ask most sales reps and they'll tell you their CRM feels like a chore, something IT set up and nobody fully learned. BIGContacts was...
Read more about BigContacts
Software
EngageBay CRM is a comprehensive software solution tailored to enhance customer relationship management for businesses of all sizes. It serves as a centralized platform, simplifying the organization and nurturing of...
Read more about EngageBay CRMCompare problem it solves, core use cases, target users, industry fit, key features, and USP for both products in two dedicated columns.
Buyer fit
Disjointed Contact Data And Customer Interactions
User-Friendly CRM With Integrated Communications And Sales Tools
Buyer fit
Streamlines Customer Relationship Management For Small Businesses To Boost Sales And Engagement
Streamline Customer Interactions And Boost Sales Effortlessly
Open any shared category to compare the features selected under that category for both products.
Features shown here belong only to the Email Management Software category.
| Feature | BigContacts | EngageBay CRM |
|---|---|---|
| Email Tracking | Listed | Listed |
| Contact Management | Listed | Listed |
| Auto-Responders | Listed | Listed |
| Signature Management | Listed | Listed |
| Spam Blocker | Listed | Listed |
| Email Marketing | Listed | Listed |
| Customer Segmentation | Listed | Listed |
| Alerts/Notifications | Listed | Listed |
| Email Monitoring | Listed | Listed |
| Chat/Messaging | Listed | Listed |
| Routing | Listed | Listed |
| Canned Responses | Listed | Listed |
| Whitelisting/Blacklisting | Listed | Listed |
| Search/Filter | Listed | Listed |
| Drag & Drop | Listed | Listed |
| Campaign Management | Listed | Listed |
| Shared Inboxes | Listed | Listed |
| Inbox Management | Listed | Listed |
| Response Management | Listed | Listed |
| Email Templates | Listed | Listed |
| Queue Management | Listed | Listed |
| Email Distribution | Listed | Listed |
| Collaboration Tools | Listed | Listed |
| Prioritization | Listed | Listed |
| Artificial Intelligence | Listed | Listed |
Features shown here belong only to the Help Desk Software category.
| Feature | BigContacts | EngageBay CRM |
|---|---|---|
| Automated Routing | Listed | Listed |
| Call Center Management | Listed | Listed |
| Real-Time Chat | Listed | Listed |
| Performance Metrics | Listed | Listed |
| Customer Database | Listed | Listed |
| Self Service Portal | Listed | Listed |
| SLA Management | Listed | Listed |
| CRM | Listed | Listed |
| Real Time Notifications | Listed | Listed |
| Multi-Channel Communication | Listed | Listed |
| Support Ticket Management | Listed | Listed |
| Surveys & Feedback | Listed | Listed |
| Document Storage | Listed | Listed |
| Social Media Integration | Listed | Listed |
| Alerts/Escalation | Listed | Listed |
| Prioritization | Listed | Listed |
| Workflow Configuration | Listed | Listed |
| Ticket Management | Listed | Listed |
| Reporting/Analytics | Listed | Listed |
| Access Controls/Permissions | Listed | Listed |
| IT Asset Management | Listed | Listed |
| Email Management | Listed | Listed |
| Customer History | Listed | Listed |
| Interaction Tracking | Listed | Listed |
| Knowledge Base Management | Listed | Listed |
| Remote Access/Control | Listed | Listed |
| Artificial Intelligence | Listed | Not listed |
Features shown here belong only to the Marketing Automation Software category.
| Feature | BigContacts | EngageBay CRM |
|---|---|---|
| Drip Campaigns | Listed | Listed |
| Customizable CTAs | Listed | Listed |
| Email Marketing | Listed | Listed |
| Engagement Tracking | Listed | Listed |
| Customizable Forms | Listed | Listed |
| ROI Tracking | Listed | Listed |
| Website Visitor Tracking | Listed | Listed |
| Lead Capture | Listed | Listed |
| Marketing Calendar | Listed | Listed |
| Dynamic Content | Listed | Listed |
| Event Triggered Actions | Listed | Listed |
| SMS Marketing | Listed | Listed |
| AB Testing | Listed | Listed |
| Lead Qualification | Listed | Listed |
| Data Import/Export | Listed | Listed |
| Conversion Tracking | Listed | Listed |
| Social Marketing | Listed | Listed |
| Landing Pages | Listed | Listed |
| Template Management | Listed | Listed |
| Segmentation | Listed | Listed |
| Campaign Analytics | Listed | Listed |
| Lead Generation | Listed | Listed |
| Multi-Channel Communication | Listed | Listed |
| Sales Analytics | Listed | Listed |
| Lead Management | Listed | Listed |
| Multi-Campaign | Listed | Listed |
| Multi-Channel Marketing | Listed | Listed |
| Marketing Automation | Listed | Listed |
| Campaign Management | Listed | Listed |
| CRM | Listed | Listed |
| Artificial Intelligence | Listed | Not listed |
Features shown here belong only to the Contact Management Software category.
| Feature | BigContacts | EngageBay CRM |
|---|---|---|
| Search/Filter | Listed | Listed |
| Pipeline Management | Listed | Listed |
| Social Media Integration | Listed | Listed |
| Data Import/Export | Listed | Listed |
| Prospecting Tools | Listed | Listed |
| Task Management | Listed | Listed |
| Customer Database | Listed | Listed |
| Campaign Management | Listed | Listed |
| Lead Nurturing | Listed | Listed |
| Segmentation | Listed | Listed |
| Email Management | Listed | Listed |
| CRM | Listed | Listed |
| Sales Forecasting | Listed | Listed |
| Contact Management | Listed | Listed |
| Calendar Management | Listed | Listed |
| Document Storage | Listed | Listed |
| Drag & Drop | Listed | Listed |
| Collaboration Tools | Listed | Listed |
| Lead Management | Listed | Listed |
| Sales Pipeline Management | Listed | Listed |
| Lead Distribution | Listed | Listed |
| Email Marketing | Listed | Listed |
| Opportunity Management | Listed | Listed |
| Data Synchronization | Listed | Listed |
| Interaction Tracking | Listed | Listed |
| Lead Capture | Listed | Listed |
| Artificial Intelligence | Listed | Not listed |
Features shown here belong only to the Online CRM Software category.
| Feature | BigContacts | EngageBay CRM |
|---|---|---|
| Customizable Templates | Listed | Listed |
| Sales Trend Analysis | Listed | Listed |
| Calendar Management | Listed | Listed |
| Lead Capture | Listed | Listed |
| Workflow Management | Listed | Listed |
| Interaction Tracking | Listed | Listed |
| Opportunity Management | Listed | Listed |
| Performance Metrics | Listed | Listed |
| Email Management | Listed | Listed |
| Pipeline Management | Listed | Listed |
| Calendar Sync | Listed | Listed |
| Email Marketing | Listed | Listed |
| Task Management | Listed | Listed |
| Forecasting | Listed | Listed |
| Campaign Management | Listed | Listed |
| Contact Management | Listed | Listed |
| Document Storage | Listed | Listed |
| Social Media Integration | Listed | Listed |
| Collaboration Tools | Listed | Listed |
| Sales Reports | Listed | Listed |
| Web-based Deployment | Listed | Listed |
| Lead Management | Listed | Listed |
| Internal Chat Integration | Listed | Listed |
| Lead Generation | Listed | Listed |
| Lead Qualification | Listed | Listed |
| Marketing Automation | Listed | Listed |
| Quotes/Estimates | Listed | Listed |
| Referral Tracking | Listed | Listed |
| Reporting/Analytics | Listed | Listed |
| Territory Management | Listed | Listed |
| Deal Management | Listed | Listed |
| Lead Nurturing | Listed | Listed |
| Role-Based Permissions | Listed | Listed |
| Artificial Intelligence | Listed | Listed |
Features shown here belong only to the Lead Management Software category.
| Feature | BigContacts | EngageBay CRM |
|---|---|---|
| Lead Nurturing | Listed | Listed |
| Sales Reports | Listed | Listed |
| Social Media Integration | Listed | Listed |
| Monitoring | Listed | Listed |
| Pipeline Management | Listed | Listed |
| Template Management | Listed | Listed |
| Lead Qualification | Listed | Listed |
| Calendar Management | Listed | Listed |
| Sales Forecasting | Listed | Listed |
| Lead Distribution | Listed | Listed |
| Prospecting Tools | Listed | Listed |
| Task Management | Listed | Listed |
| Document Storage | Listed | Listed |
| Lead Segmentation | Listed | Listed |
| Reminders | Listed | Listed |
| Email Tracking | Listed | Listed |
| Interaction Tracking | Listed | Listed |
| CRM | Listed | Listed |
| Web Forms | Listed | Listed |
| Email Marketing | Listed | Listed |
| Lead Capture | Listed | Listed |
| Campaign Management | Listed | Listed |
| Contact Management | Listed | Listed |
| Workflow Management | Listed | Listed |
| Sales Trend Analysis | Listed | Listed |
| Source Tracking | Listed | Listed |
| Lead Generation | Listed | Listed |
| Opportunity Management | Listed | Listed |
| Artificial Intelligence | Not listed | Not listed |
Features shown here belong only to the Real Estate CRM Software category.
| Feature | BigContacts | EngageBay CRM |
|---|---|---|
| Referral Tracking | Listed | Listed |
| Commission Management | Listed | Listed |
| Contact Database | Listed | Listed |
| Lead Qualification | Listed | Listed |
| Contact Management | Listed | Listed |
| Campaign Management | Listed | Listed |
| Access Controls/Permissions | Listed | Listed |
| Client Management | Listed | Listed |
| Email Marketing | Listed | Listed |
| Pipeline Management | Listed | Listed |
| Lead Management | Listed | Listed |
| Activity Dashboard | Listed | Listed |
| Lead Nurturing | Listed | Listed |
| Interaction Tracking | Listed | Listed |
| Reporting/Analytics | Listed | Listed |
| Activity Tracking | Listed | Listed |
| Document Management | Listed | Listed |
| Appointment Management | Listed | Listed |
| Alerts/Notifications | Listed | Listed |
| Calendar Management | Listed | Listed |
| Lead Generation | Listed | Listed |
| Lead Distribution | Listed | Listed |
| Client/Property Matching | Listed | Listed |
| Task Management | Listed | Listed |
| Segmentation | Listed | Not listed |
| Lead Capture | Listed | Not listed |
| Email Tracking | Listed | Not listed |
| For Real Estate | Listed | Not listed |
| Property Database | Listed | Not listed |
| Omnichannel Communications | Listed | Not listed |
| Artificial Intelligence | Listed | Not listed |
Features shown here belong only to the Social CRM Software category.
| Feature | BigContacts | EngageBay CRM |
|---|---|---|
| Lead Capture | Listed | Listed |
| Customer Support | Listed | Listed |
| Lead Nurturing | Listed | Listed |
| Activity Dashboard | Listed | Listed |
| Data Visualization | Listed | Listed |
| Brand Tracking | Listed | Listed |
| Contact Management | Listed | Listed |
| Customer Engagement | Listed | Listed |
| Social Media Monitoring | Listed | Listed |
| Social Promotion | Listed | Listed |
| Sales Pipeline Management | Listed | Listed |
| Email Marketing | Listed | Listed |
| Reporting/Analytics | Listed | Listed |
| Tagging | Listed | Listed |
| Communication Management | Listed | Listed |
| Audience Targeting | Listed | Listed |
| Marketing Automation | Listed | Listed |
| Calendar Management | Listed | Listed |
| Content Management | Listed | Listed |
| Sentiment Analysis | Listed | Listed |
| Task Management | Listed | Listed |
| Customer Database | Listed | Listed |
| Social Media Integration | Listed | Listed |
| Live Chat | Listed | Listed |
| Email Tracking | Listed | Listed |
| CRM | Listed | Listed |
| Customer Social Profiles | Listed | Listed |
| Collaboration Tools | Listed | Listed |
| Engagement Tracking | Listed | Listed |
| Artificial Intelligence | Not listed | Not listed |
Features shown here belong only to the Financial CRM Software category.
| Feature | BigContacts | EngageBay CRM |
|---|---|---|
| Expense Tracking | Listed | Listed |
| Forecasting | Listed | Listed |
| Template Management | Listed | Listed |
| Relationship Tracking | Listed | Listed |
| Interaction Tracking | Listed | Listed |
| Access Controls/Permissions | Listed | Listed |
| Activity Tracking | Listed | Listed |
| Client Management | Listed | Listed |
| Collaboration Tools | Listed | Listed |
| Sales Reports | Listed | Listed |
| Email Management | Listed | Listed |
| CRM | Listed | Listed |
| Search/Filter | Listed | Listed |
| Email Marketing | Listed | Listed |
| Task Management | Listed | Listed |
| Document Management | Listed | Listed |
| Lead Management | Listed | Listed |
| Calendar Management | Listed | Listed |
| Customer Database | Listed | Listed |
| Campaign Management | Listed | Listed |
| Marketing Automation | Listed | Listed |
| Activity Dashboard | Listed | Listed |
| Territory Management | Listed | Listed |
| Contact Management | Listed | Listed |
| Pipeline Management | Listed | Listed |
| Lead Capture | Listed | Listed |
| For Financial Institutions | Listed | Listed |
| Financial Management | Listed | Listed |
| Artificial Intelligence | Not listed | Not listed |
Features shown here belong only to the Task Management Software category.
| Feature | BigContacts | EngageBay CRM |
|---|---|---|
| Task Scheduling | Listed | Listed |
| Task Editing/Updating | Listed | Listed |
| Task Progress Tracking | Listed | Listed |
| Commenting/Notes | Listed | Listed |
| Calendar Management | Listed | Listed |
| Real Time Notifications | Listed | Listed |
| Gantt/Timeline View | Listed | Listed |
| Create Subtasks | Listed | Listed |
| Gamification | Listed | Listed |
| Activity Tracking | Listed | Listed |
| Prioritization | Listed | Listed |
| Collaboration Tools | Listed | Listed |
| To-Do List | Listed | Listed |
| Project Planning | Listed | Listed |
| Reporting/Analytics | Listed | Listed |
| Document Management | Listed | Listed |
| Task Board View | Listed | Listed |
| Alerts/Notifications | Listed | Listed |
| Assignment Management | Listed | Listed |
| Status Tracking | Listed | Listed |
| Email Management | Listed | Listed |
| Recurring Tasks | Listed | Listed |
| Project Tracking | Listed | Listed |
| Time Tracking | Listed | Listed |
| Task Tagging | Listed | Listed |
| Deadline Management | Listed | Listed |
| File Management | Listed | Listed |
| Spreadsheet View | Listed | Listed |
| Parent Task | Listed | Listed |
| Search/Filter | Listed | Listed |
| Artificial Intelligence | Listed | Not listed |
Features shown here belong only to the Predictive Lead Scoring Software category.
| Feature | BigContacts | EngageBay CRM |
|---|---|---|
| AI/Machine Learning | Listed | Listed |
| Alerts/Notifications | Listed | Listed |
| Predictive Analytics | Listed | Listed |
| Lead Distribution | Listed | Listed |
| Lead Qualification | Listed | Listed |
| Data Enrichment | Listed | Listed |
| Demographic/Firmographic Data | Listed | Listed |
| Customizable Scoring | Listed | Listed |
| Prioritization | Listed | Listed |
| Process/Workflow Automation | Listed | Listed |
| Multiple Scoring Models | Listed | Listed |
| Artificial Intelligence | Not listed | Not listed |
Features shown here belong only to the Sales Force Automation Software category.
| Feature | BigContacts | EngageBay CRM |
|---|---|---|
| Email Marketing | Listed | Listed |
| Campaign Management | Listed | Listed |
| Pipeline Management | Listed | Listed |
| Lead Management | Listed | Listed |
| Lead Capture | Listed | Listed |
| Referral Tracking | Listed | Listed |
| Sales Activity Management | Listed | Listed |
| Performance Metrics | Listed | Listed |
| Third-Party Integrations | Listed | Listed |
| Customer Database | Listed | Listed |
| Territory Management | Listed | Listed |
| Activity Dashboard | Listed | Listed |
| Forecasting | Listed | Listed |
| Contact Management | Listed | Listed |
| Task Management | Listed | Listed |
| Opportunity Management | Listed | Listed |
| Customizable Fields | Listed | Listed |
| Artificial Intelligence | Not listed | Not listed |
Features shown here belong only to the Sales Tracking Software category.
| Feature | BigContacts | EngageBay CRM |
|---|---|---|
| Sales Pipeline Management | Listed | Listed |
| Lead Management | Listed | Listed |
| Reporting/Analytics | Listed | Listed |
| Appointment Scheduling | Listed | Listed |
| Task Management | Listed | Listed |
| Interaction Tracking | Listed | Listed |
| Alerts/Notifications | Listed | Listed |
| Customizable Reports | Listed | Listed |
| Activity Dashboard | Listed | Listed |
| Commenting/Notes | Listed | Listed |
| Third-Party Integrations | Listed | Listed |
| Data Import/Export | Listed | Listed |
| Lead Scoring | Listed | Listed |
| Document Management | Listed | Listed |
| Email Templates | Listed | Listed |
| Call Logging | Listed | Listed |
| Search/Filter | Listed | Listed |
| Artificial Intelligence | Listed | Not listed |
Features shown here belong only to the CRM Software category.
| Feature | BigContacts | EngageBay CRM |
|---|---|---|
| Referral Tracking | Listed | Listed |
| Mobile Access | Listed | Listed |
| Lead Qualification | Listed | Listed |
| Contact Database | Listed | Listed |
| Sales Pipeline Management | Listed | Listed |
| Territory Management | Listed | Listed |
| Quotes/Estimates | Listed | Listed |
| Customizable Fields | Listed | Listed |
| Calendar/Reminder System | Listed | Listed |
| Marketing Automation | Listed | Listed |
| Task Management | Listed | Listed |
| Interaction Tracking | Listed | Listed |
| Social Media Integration | Listed | Listed |
| Pipeline Management | Listed | Listed |
| Lead Capture | Listed | Listed |
| Forecasting | Listed | Listed |
| Contact Management | Listed | Listed |
| Email Management | Listed | Listed |
| Lead Generation | Listed | Listed |
| Workflow Management | Listed | Listed |
| Activity Dashboard | Listed | Listed |
| Internal Chat Integration | Listed | Listed |
| Segmentation | Listed | Listed |
| Alerts/Notifications | Listed | Listed |
| Document Storage | Listed | Listed |
| Lead Management | Listed | Listed |
| Reporting/Analytics | Listed | Listed |
| Data Import/Export | Listed | Listed |
| AI/Machine Learning | Listed | Not listed |
| Artificial Intelligence | Listed | Not listed |
Compare deployment, device support, pricing model, support channels, and target company size for both products.
Explore alternatives to BigContacts and EngageBay CRM before making a final choice.
Explore other software products that buyers may consider instead of BigContacts.
Explore other software products that buyers may consider instead of EngageBay CRM.
This comparison brings public profile information, category-specific feature selections, review visibility, and clearly labeled sponsored placements together in a structured format so you can evaluate both products with confidence.
Each section keeps BigContacts and EngageBay CRM in clearly separated columns so you can compare equivalent information without losing context.
Shared categories open into their own feature comparisons, helping you review use-case-specific capabilities rather than only broad product claims.
Sponsored products stay outside the detailed comparison, and paid placements are clearly labeled so the core comparison remains focused on BigContacts and EngageBay CRM.
Profile pages, category pages, integrations, and alternatives are linked throughout the page so you can continue your research from the same comparison.
