Decision Snapshot
XBert AI Evaluation Snapshot
Review the most important product facts, official access information, and SoftwareWorld’s page-level trust standards in one place.
Buyer Contribution
Your XBert AI experience can help other buyers
Used XBert AI? Share an honest review about usability, features, support, and overall experience. Your feedback can help other buyers evaluate the product with greater confidence.
Reviews are published after SoftwareWorld moderation.
Write a Review
Trust & Transparency
Why Buyers Can Trust This Page
Structured Product Information
Consistent buyer-focused fields make software profiles easier to evaluate.
Clear Sponsored Disclosure
Paid placements are labeled and separated from product facts and reviews.
Editorial Independence
Sponsored participation does not influence SoftwareWorld's editorial assessment.
Data Transparency
Pricing and availability can change, so current details should be confirmed with the vendor.
Product Overview
XBert AI Overview
Product description, media, company details, support, training, deployment, customer size, languages, and industries.
Support
Training
Licensing & Deployment
Typical Customers
Category-Based Capabilities
XBert AI Features
Each category combines the selected software category, its category-specific description, and the features assigned to that category.
Customer Service Software 25 selected features Open category ↗ ⌄
Support teams use XBert for resolving common service requests with unlimited capacity. It handles billing, account, and order inquiries on first contact across phone, text, and web chat, applies your documented policies, and escalates anything outside its approved scope to a live agent with the full conversation attached. Transcripts, summaries, and extracted action items give supervisors a clear record of every interaction.
Performance Metrics
Appointment Management
Real Time Notifications
Customer Segmentation
Employee Management
Queue Management
Virtual Assistant
Customer History
Call Routing
SMS Messaging
Voice Mail
Call Center Management
Knowledge Base Management
Multi-Channel Communication
Live Chat
Activity Tracking
Self Service Portal
Alerts/Escalation
Auto-Responders
Support Ticket Management
Engagement Tracking
Surveys & Feedback
Social Media Integration
Contact Management
Artificial Intelligence
Customer Engagement Software 21 selected features Open category ↗ ⌄
XBert keeps conversations moving on the customer's schedule, not your staffing schedule. It picks up calls, texts, and chats the moment they arrive, recognizes returning contacts, and carries over prior history into each new exchange so people never have to repeat themselves. Confirmations, reminders, and follow-ups go out automatically, and sentiment cues in transcripts show where a relationship needs human attention.
Engagement Tracking
Email Management
Social Media Integration
CRM
Multi-Language
Real Time Analytics
Content Management
Event Triggered Actions
Feedback Management
Multi-Channel Communication
Customer Database
Surveys & Feedback
Customer Experience Management
Communication Management
Live Chat
Customer Segmentation
Visual Analytics
Customer History
Customer Portal
Sentiment Analysis
Artificial Intelligence
AI Marketing Tools Software 5 selected features Open category ↗ ⌄
Marketing teams use XBert to protect the demand they generate. Every inbound call, text, and chat from a campaign gets an immediate answer, so leads are captured and qualified after hours and during volume spikes instead of going to voicemail. Contact details flow into your CRM with source context, and searchable transcripts reveal the real questions and objections worth addressing in future messaging.
AI/Machine Learning
Personalization
Behavior Analytics
Marketing Automation
Artificial Intelligence
AI Sales Assistant Software 10 selected features Open category ↗ ⌄
XBert helps grow sales pipeline 24/7. It engages inbound prospects within seconds, asks your qualification criteria, responds to plan and pricing inquiries from approved material, and books demos or consultations directly on a rep's calendar across time zones. Every qualified opportunity is logged with a complete transcript, so reps step into warm conversations already underway instead of working cold lists.
AI/Machine Learning
For Sales Teams/Organizations
Reporting/Analytics
Lead Management
Scheduling
Lead Engagement
Data Entry
Meeting Management
Customer Engagement
Artificial Intelligence
Business Phone Systems Software 16 selected features Open category ↗ ⌄
XBert a solution that works with Nextiva's business phone system and can also operate standalone with its own dedicated number. It replaces rigid phone trees with natural conversation, reading caller intent and transferring to the correct extension, department, or location. It absorbs overflow and after-hours volume, transcribes voicemail, flags urgent messages for follow-up, and picks up on the first ring at any hour.
Employee Directory
Call Monitoring
Auto-Dialer
IVR/Voice Recognition
Call Transfer
Call Recording
Voice Mail
Call Logging
Mobile Access
Call Routing
Virtual Call Center
Video Conferencing
Queue Management
Automated Attendant
PBX
Artificial Intelligence
Cloud Communication Platform Software 8 selected features Open category ↗ ⌄
Delivered entirely from the cloud, XBert requires no hardware, servers, or professional services to deploy. Voice, SMS, and web chat run on one platform with shared context and unified reporting, and capacity scales with conversation volume rather than seat count. It operates on Nextiva infrastructure that is SOC 2 Type II audited and ISO 27001 certified, with 99.999% proven uptime.
File Sharing
Fax Management
Chat/Messaging
IVR/Voice Recognition
Call Recording
Audio/Video Conferencing
Call Routing
Artificial Intelligence
Conversational AI Platform Software 13 selected features Open category ↗ ⌄
XBert AI interprets natural speech and text, identifies intent in real time, and answers using your own knowledge base rather than general internet training. It supports English, Spanish, French, German, Mandarin, and Ukrainian. Business owners define the guardrails for what it may handle autonomously and when it must hand off, and complete recordings and transcripts make every automated decision reviewable after the fact.
Contextual Guidance
Live Chat
Multi-Channel Communication
Pre-Configured Bot
Multi-Language
Code-free Development
Speech Synthesis
Sentiment Analysis
Speech Recognition
Intent Recognition
Reporting/Analytics
Chatbot
Artificial Intelligence
Customer Communications Management Software 20 selected features Open category ↗ ⌄
XBert keeps messaging consistent across phone, text, and web chat by drawing all answers from a single approved source of truth that covers services, policies, business hours, and pricing. Conversations are recorded, transcribed, and summarized, with decisions and commitments extracted, creating a searchable communication record for agent coaching, dispute resolution, and internal compliance review.
Template Management
Workflow Management
Third-Party Integrations
CRM
Interaction Tracking
Content Management
Activity Dashboard
On-Demand Communications
Personalization
Multi-Channel Communication
Interactive Content
Video Support
Customer Database
Chat/Messaging
Reporting & Statistics
Batch Communications
Customer History
Alerts/Notifications
Feedback Management
Artificial Intelligence
Virtual Assistant Software 13 selected features Open category ↗ ⌄
XBert takes repetitive administrative work off your team's plate and completes it end to end. It manages intake, scheduling and rescheduling, appointment reminders, FAQ responses, voicemail transcription, and routine follow-ups without handing the task back. You configure its name, voice, greeting, and channels, select a pre-built receptionist, sales, or support role, and preview the experience before launch.
Personalization
Business Process Automation
AI/Machine Learning
Natural Language Processing
Chatbot
Intent Recognition
Sentiment Analysis
Contextual Guidance
Transfers/Routing
Multi-Language
Process/Workflow Automation
Speech Recognition
Artificial Intelligence
Pricing Information
XBert AI Pricing
Pricing type, currency, trial availability, payment frequency, destination links, and package-level starting prices.
Frequently Asked Questions
XBert AI FAQs
Answers generated from approved profile information, selected options, packages, integrations, support, training, deployment, and devices.
XBert AI is an AI assistant that handles routine customer conversations for sales and service teams across voice, SMS, and web chat. It learns a business from the information an administrator supplies or from the company website and Google Business Profile, including services, policies, business hours, and frequently asked questions.
From there, it greets callers, answers questions, captures and qualifies leads, books and reschedules appointments through calendar integrations, triggers CRM workflows, and transfers complex requests to a person with the full conversation attached. Every interaction is recorded, transcribed, and summarized, with decisions and action items extracted automatically.
Business owners set guardrails that define what the assistant can resolve on its own and when it must escalate. Setup takes minutes and requires no coding. Medical and dental offices, law firms, home services companies, restaurants, and multi-location franchises use it to cover after-hours demand, reduce repetitive workload, and answer every inquiry consistently. XBert AI is available standalone or as an add-on to any Nextiva plan, starting at $99 per month for 100 conversations.
- No, XBert AI does not offer a free version.
- Yes, XBert AI offers a free trial.
- No, Credit Card details are not required for the XBert AI trial.
-
XBert AI supports the following payment frequencies:
- Annual Subscription , Monthly Subscription , Quote Based
- No, XBert AI does not offer an API.
-
XBert AI can be integrated with the following applications:
-
XBert AI offers support with the following options:
- 24x7 Support , Email , Phone , Chat , Knowledge Base
-
XBert AI offers training with the following options:
- Documentation , Videos
-
XBert AI supports the following languages:
- English
-
Following are the typical users of the XBert AI:
- Self-Employed , Small-Business , Midsize-Business , Large-Enterprise-Business
-
XBert AI supports the following deployment:
- Cloud Hosted
-
XBert AI supports the following devices and operating systems:
- Web-Based
Are you an authorized XBert AI representative?
Sign in to the Vendor Account to manage approved profile information or contact SoftwareWorld for profile support.