WATI

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User RatingNot rated yet
Starting Price$39 / month
Free TrialAvailable
Free VersionNo
APINot specified
DeploymentCloud Hosted
HeadquartersNot specified
✎
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Product Overview

WATI Overview

Product description, media, company details, support, training, deployment, customer size, languages, and industries.

About WATI

WATI is a conversational AI platform designed to streamline customer interactions and support across various channels like WhatsApp, web chat, and SMS. The platform leverages AI to automate responses to frequently asked questions, enhancing customer service while reducing the need for human intervention. WATI’s conversational bots are capable of handling inquiries, providing personalized recommendations, and processing transactions in real-time. It integrates seamlessly with existing CRMs, enabling businesses to manage and analyze customer data more effectively. Additionally, the platform supports rich media messages, allowing businesses to send images, videos, and documents to customers. WATI also offers advanced analytics to track key metrics like response time, customer satisfaction, and engagement levels. Whether you’re a small business or a large enterprise, WATI provides the tools to automate communication, reduce customer wait times, and improve the overall customer experience. It is ideal for businesses looking to enhance their customer engagement strategies through AI-driven conversations.
Company WATI.io
Founded 2015
Headquarters NA
Employees NA

Support

24x7 Support Email Phone Chat Knowledge Base FAQs/Forum

Training

In-person Live Online Webinar Documentation Videos

Licensing & Deployment

Proprietary Cloud Hosted Web-Based

Typical Customers

Self-Employed Small-Business Midsize-Business
Languages Supported 7 languages available
Arabic English Indonesian Portuguese Spanish Chinese (Simplified) Chinese (Traditional)
Industries Served 5 industries available
Advertising & Marketing Computer Software E-learning Health Telecommunications
Category-Based Capabilities

WATI Features

Each category combines the selected software category, its category-specific description, and the features assigned to that category.

Customer Engagement Software 22 selected features Open category ↗ ⌄
Churn Management Engagement Tracking Email Management Social Media Integration CRM Multi-Language Real Time Analytics Campaign Management Content Management Event Triggered Actions Feedback Management Multi-Channel Communication Customer Database Surveys & Feedback Customer Experience Management Communication Management Live Chat Customer Segmentation Visual Analytics Customer History Customer Portal Sentiment Analysis
Social CRM Software 29 selected features Open category ↗ ⌄
Lead Capture Customer Support Lead Nurturing Activity Dashboard Data Visualization Brand Tracking Contact Management Customer Engagement Social Media Monitoring Social Promotion Sales Pipeline Management Email Marketing Reporting/Analytics Tagging Communication Management Audience Targeting Marketing Automation Calendar Management Content Management Sentiment Analysis Task Management Customer Database Social Media Integration Live Chat Email Tracking CRM Customer Social Profiles Collaboration Tools Engagement Tracking
SMS Marketing Software 31 selected features Open category ↗ ⌄
Contact Management Interaction Tracking Text-to-Win Mobile Keywords SMS Messaging Message Personalization Campaign Management Customer Segmentation Multi-Campaign Automated Responses Reporting/Analytics Communication Management Scheduled Messaging Polls/Voting Mass Texting MMS Contact Database Chat/Messaging Campaign Planning 2-Way Messaging Live Chat Engagement Tracking Mobile Coupons SMS Marketing Alerts/Notifications Compliance Management Reputation Management Multi-Language QR Codes Reminders Open Rate Tracking
Chatbot Software 17 selected features Open category ↗ ⌄
Natural Language Processing Automated Responses Virtual Assistant Chatbot AI/Machine Learning Query Suggestions Customer Support Language Detection Pre-Configured Bot Code-free Development Automated Routing Augmented Analytics Transfers/Routing Lead Qualification Customizable Branding Lead Capture For Sales/Marketing
Conversational AI Platform Software 13 selected features Open category ↗ ⌄
Contextual Guidance Live Chat Multi-Channel Communication Pre-Configured Bot For Developers Multi-Language Code-free Development Speech Synthesis Sentiment Analysis Speech Recognition Intent Recognition Reporting/Analytics Chatbot
Conversational Marketing Platform Software 12 selected features Open category ↗ ⌄
Product Recommendations Multi-Channel Communication SMS Messaging Group Messaging Video Chat Human Handover Email Automation Audience Targeting Lead Distribution Chatbot Appointment Scheduling Lead Qualification
Customer Communications Management Software 19 selected features Open category ↗ ⌄
Template Management Workflow Management Third-Party Integrations CRM Interaction Tracking Content Management Activity Dashboard On-Demand Communications Personalization Multi-Channel Communication Interactive Content Video Support Customer Database Chat/Messaging Reporting & Statistics Batch Communications Customer History Alerts/Notifications Feedback Management
Customer Experience Software 17 selected features Open category ↗ ⌄
Surveys & Feedback Dashboard Data Visualization Text Analysis Reporting/Analytics Customer Segmentation Negative Feedback Management Engagement Tracking Real-Time Notifications Knowledge Management Customizable Templates Customizable Fields Survey/Poll Management Feedback Management Customizable Forms Multi-Channel Data Collection NPS Survey Structure
Mobile Marketing Software 13 selected features Open category ↗ ⌄
Text-to-Win Push Notifications Mobile Access SMS Marketing Customizable Templates Engagement Tracking Activity Dashboard Email Marketing Campaign Management Contact Management Customer Segmentation Campaign Analytics Autoresponders
Customer Support Software 11 selected features Open category ↗ ⌄
Queue Management Email Management Service Level Agreement (SLA) Management CRM Live Chat Knowledge Base Management Customer Database Reporting/Analytics Multi-Channel Communication Inventory Management Chatbot
CRM Software 28 selected features Open category ↗ ⌄
Referral Tracking Mobile Access Lead Qualification Contact Database Sales Pipeline Management Territory Management Quotes/Estimates Customizable Fields Calendar/Reminder System Marketing Automation Task Management Interaction Tracking Social Media Integration Pipeline Management Lead Capture Forecasting Contact Management Email Management Lead Generation Workflow Management Activity Dashboard Internal Chat Integration Segmentation Alerts/Notifications Document Storage Lead Management Reporting/Analytics Data Import/Export
Pricing Information

WATI Pricing

Pricing type, currency, trial availability, payment frequency, destination links, and package-level starting prices.

Pricing Type Flat Rate
Preferred Currency USD ($)
Free Trial Available
Free Version NA
Payment Frequency Monthly Subscription
Growth
$39 Per Month

Prices shown are profile information and may not include taxes, regional differences, introductory terms, usage limits, or add-ons. Confirm current plans on the vendor website.

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Frequently Asked Questions

WATI FAQs

Answers generated from approved profile information, selected options, packages, integrations, support, training, deployment, and devices.

WATI is a conversational AI platform designed to streamline customer interactions and support across various channels like WhatsApp, web chat, and SMS. The platform leverages AI to automate responses to frequently asked questions, enhancing customer service while reducing the need for human intervention. WATI’s conversational bots are capable of handling inquiries, providing personalized recommendations, and processing transactions in real-time. It integrates seamlessly with existing CRMs, enabling businesses to manage and analyze customer data more effectively. Additionally, the platform supports rich media messages, allowing businesses to send images, videos, and documents to customers. WATI also offers advanced analytics to track key metrics like response time, customer satisfaction, and engagement levels. Whether you’re a small business or a large enterprise, WATI provides the tools to automate communication, reduce customer wait times, and improve the overall customer experience. It is ideal for businesses looking to enhance their customer engagement strategies through AI-driven conversations.

  • No, WATI does not offer a free version.

  • Yes, WATI offers a free trial.

  • No, Credit Card details are not required for the WATI trial.

  • WATI offers the following pricing plans & packages:

    Growth

    $39 Per Month

  • WATI supports the following payment frequencies:

    • Monthly Subscription

  • No, WATI does not offer an API.

  • WATI offers support with the following options:
    • 24x7 Support , Email , Phone , Chat , Knowledge Base , FAQs/Forum

  • WATI offers training with the following options:
    • In-person , Live Online , Webinar , Documentation , Videos

  • WATI supports the following languages:
    • Arabic , English , Indonesian , Portuguese , Spanish , Chinese (Simplified) , Chinese (Traditional)

  • Following are the typical users of the WATI:
    • Self-Employed , Small-Business , Midsize-Business

  • WATI supports the following deployment:
    • Cloud Hosted

  • WATI supports the following devices and operating systems:
    • Web-Based
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