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UserEcho Overview

UserEcho is an interactive community software designed to foster engagement and communication between businesses and their customers. This platform enables organizations to create and manage user forums, feedback boards, and Q&A sections, allowing customers to voice their opinions and suggestions. With its intuitive interface, UserEcho makes it easy for users to navigate discussions, ask questions, and find answers, promoting a collaborative environment. The software includes powerful moderation tools that help maintain a positive community atmosphere, ensuring that discussions remain relevant and respectful. UserEcho also provides analytics features that enable businesses to track engagement levels, identify popular topics, and assess customer satisfaction. By leveraging UserEcho, organizations can strengthen customer relationships, gather valuable feedback, and enhance their products and services based on community insights.

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Contact Details

  • Vendor Name UserEcho
  • Founded
  • Location United States

Support

  • Email Email
  • Chat Chat
  • Knowledge Base Knowledge Base
  • FAQs/Forum FAQs/Forum

Training

  • NA

Licensing & Deployment

  • Proprietary Proprietary
  • Cloud Hosted Cloud Hosted
  • Web-Based Web-Based

Typical Customers

  • Self-Employed Self-Employed
  • Small-Business Small-Business
  • Midsize-Business Midsize-Business

Languages Supported

Arabic, Danish, English, French, German, Hebrew, Norwegian, Persian, Polish, Russian, Spanish, Ukrainian

Industries

Marketing & Advertising

UserEcho Features

  • Performance Metrics
  • Appointment Management
  • Real Time Notifications
  • Customer Segmentation
  • Employee Management
  • Queue Management
  • Virtual Assistant
  • Customer History
  • Call Routing
  • SMS Messaging
  • Email Management
  • Voice Mail
  • Call Center Management
  • Knowledge Base Management
  • Multi-Channel Communication
  • Live Chat
  • Activity Tracking
  • Self Service Portal
  • Alerts/Escalation
  • Auto-Responders
  • Support Ticket Management
  • Engagement Tracking
  • Surveys & Feedback
  • Social Media Integration
  • Contact Management
  • Group Management
  • Event Management
  • Activity Dashboard
  • Content Management
  • Calendar Management
  • @mentions
  • Ideation
  • Website Management
  • Drag & Drop
  • User Management
  • Feedback Management
  • Membership Management
  • Engagement Tracking
  • Email Management
  • Discussions/Forums
  • Member Directory
  • Activity Tracking
  • Filtering
  • Alerts/Notifications
  • Chat/Messaging
  • Multi-Language
  • Knowledge Base Management
  • Social Media Integration
  • Moderation
  • Communication Management
  • Contact Database
  • Social Sharing
  • Review Notification
  • Campaign Management
  • Review Monitoring
  • Sentiment Analysis
  • Negative Feedback Management
  • Dashboard
  • Review Request
  • Response Management
  • Queue Management
  • Email Management
  • Service Level Agreement (SLA) Management
  • CRM
  • Live Chat
  • Knowledge Base Management
  • Customer Database
  • Reporting/Analytics
  • Multi-Channel Communication
  • Inventory Management
  • Chatbot

UserEcho Pricing

Pricing Type

  • Pricing Type Per Feature

Preferred Currency

  • USD ($) USD ($)

Free Trial

  • Free Trial Available

Free Version

  • Yes Yes

Payment Frequency

  • Monthly Subscription Monthly Subscription

Plans & Packages

Basic

$15 Per Feature

UserEcho FAQs

  • Yes, UserEcho offers a free version.

  • Yes, UserEcho offers a free trial.

  • No, Credit Card details are not required for the UserEcho trial.

  • UserEcho offers the following pricing plans & packages:

    Basic

    $15 Per Feature

  • UserEcho supports the following payment frequencies:

    • Monthly Subscription

  • No, UserEcho does not offer an API.

  • UserEcho offers support with the following options:
    • Email , Chat , Knowledge Base , FAQs/Forum

  • UserEcho supports the following languages:
    • Arabic , Danish , German , English , Persian , French , Hebrew , Norwegian , Polish , Russian , Spanish , Ukrainian

  • Following are the typical users of the UserEcho:
    • Self-Employed , Small-Business , Midsize-Business

  • UserEcho supports the following deployment:
    • Cloud Hosted

  • UserEcho supports the following devices and operating systems:
    • Web-Based