Maze

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SoftwareWorld Editorial Review

Why SoftwareWorld Chooses Maze

"Product teams and designers often turn to Maze when they need quick feedback on prototypes and designs before moving forward with development. It helps teams test ideas early, which can save time and reduce costly changes later in the process. The platform works well for teams that want to involve real users in their decisions without a lengthy research setup. That said, smaller teams or early-stage startups with limited research needs may find it more than they require."
Decision Snapshot

Maze Evaluation Snapshot

Review the most important product facts, official access information, and SoftwareWorld’s page-level trust standards in one place.

User Rating4.6 / 5
Starting Price$75 / user
Free TrialAvailable
Free VersionYes
APINot specified
DeploymentCloud Hosted
HeadquartersFrance
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Product Overview

Maze Overview

Product description, media, company details, support, training, deployment, customer size, languages, and industries.

About Maze

Maze is a user testing software that helps businesses gather valuable feedback on their digital products. It allows teams to conduct remote usability tests, where real users interact with prototypes, websites, or apps, providing insights on user behavior and experience. With its powerful analytics, Maze enables teams to track key metrics such as task success rate, time on task, and click paths, highlighting areas for improvement. The platform supports various testing methods, including surveys, heatmaps, and click tracking, making it easy for designers and product teams to validate ideas and iterate quickly. Maze’s simple interface and actionable insights help businesses create user-centered designs that improve customer satisfaction and product performance.
Company Maze
Founded 2018
Headquarters France
Employees NA

Support

Email Chat Knowledge Base

Training

Live Online Webinar Documentation Videos

Licensing & Deployment

Proprietary Cloud Hosted Web-Based

Typical Customers

Self-Employed Small-Business Midsize-Business
Languages Supported 1 language available
English
Industries Served 4 industries available
Financial Services Graphic Design Information Technology & Services Research

Why Choose Maze

Problem it Solves

  • Problem it Solves User Experience Optimization Through Rapid Testing And Feedback

Target Users

  • Target Users Product Managers
  • Target Users UX Researchers
  • Target Users Designers
  • Target Users Marketers
  • Target Users Developers

Core Use Case

  • Core Use Case Navigate Complex Environments
  • Core Use Case Solve Spatial Puzzles
  • Core Use Case Enhance Problem-solving Skills
  • Core Use Case Improve Memory Retention
  • Core Use Case Foster Teamwork And Collaboration

USP

  • USP Navigate Challenges, Discover Solutions, Master The Maze

Pros

  • Pros Turns raw user research into clear insights without needing a data team
  • Pros Testing prototypes takes minutes, not the usual days of scheduling
  • Pros Recruited participants can be sourced directly inside the platform itself
  • Pros Question types cover click tests, card sorting, and tree testing well
  • Pros AI-generated reports cut down hours of manual analysis significantly
  • Pros Figma and Adobe XD integrations feel genuinely smooth in practice
  • Pros Shareable study links make collecting responses from anywhere surprisingly painless
  • Pros Metrics like misclick rate and heatmaps add real depth to findings

Cons

  • Cons Pricing scales quickly once team size or study volume grows
  • Cons Advanced analytics features reserved for higher-tier plan subscribers
  • Cons Recruiting panel for participants feels limited without external sourcing tools
  • Cons Steeper ramp-up for teams new to unmoderated usability testing
Editorial Buyer Guidance

Who Is Maze Best For?

Review the buyer problem, target users, practical use cases, and product differentiator identified by the SoftwareWorld review team.

Problem It Solves

User Experience Optimization Through Rapid Testing And Feedback

Target Users

  • Product Managers
  • UX Researchers
  • Designers
  • Marketers
  • Developers

Core Use Cases

  • Navigate Complex Environments
  • Solve Spatial Puzzles
  • Enhance Problem-solving Skills
  • Improve Memory Retention
  • Foster Teamwork And Collaboration

Unique Selling Point

  • Navigate Challenges
  • Discover Solutions
  • Master The Maze
Strengths and Limitations

Maze Pros & Cons

Consider the practical advantages and limitations identified through SoftwareWorld's product assessment.

+

Pros

  • Turns raw user research into clear insights without needing a data team
  • Testing prototypes takes minutes, not the usual days of scheduling
  • Recruited participants can be sourced directly inside the platform itself
  • Question types cover click tests, card sorting, and tree testing well
  • AI-generated reports cut down hours of manual analysis significantly
  • Figma and Adobe XD integrations feel genuinely smooth in practice
  • Shareable study links make collecting responses from anywhere surprisingly painless
  • Metrics like misclick rate and heatmaps add real depth to findings
!

Cons

  • Pricing scales quickly once team size or study volume grows
  • Advanced analytics features reserved for higher-tier plan subscribers
  • Recruiting panel for participants feels limited without external sourcing tools
  • Steeper ramp-up for teams new to unmoderated usability testing
Category-Based Capabilities

Maze Features

Each category combines the selected software category, its category-specific description, and the features assigned to that category.

Prototyping Software 13 selected features Open category ↗
UX Prototyping Widgets Usability Testing Customizable Templates Collaboration Tools Design Management Commenting/Notes Version Control UI Prototyping Animation Drag & Drop Software Prototyping Artificial Intelligence
User Experience (UX) Software 15 selected features Open category ↗
User Research Analysis Prototype Creation Heatmaps Usability Testing User Journeys Unmoderated Testing For Websites Screen Activity Recording Reporting/Analytics Third-Party Integrations Surveys & Feedback Data Import/Export For Mobile Collaboration Tools Artificial Intelligence
User Testing Software 10 selected features Open category ↗
Quantitative Metrics Surveys & Feedback A/B Testing Video recording/Transcriptions Audience Targeting Heatmaps Reporting/Analytics Annotations Moderated Usability Testing Artificial Intelligence
Connected Applications

Maze Integrations

Integration information is displayed only when approved integration products are available on the profile.

Pricing Information

Maze Pricing

Pricing type, currency, trial availability, payment frequency, destination links, and package-level starting prices.

Pricing Type Per User
Preferred Currency USD ($)
Free Trial Available
Free Version Yes
Payment Frequency Monthly Subscription
Basic
$75 Per User

Prices shown are profile information and may not include taxes, regional differences, introductory terms, usage limits, or add-ons. Confirm current plans on the vendor website.

Verified User Feedback

Maze Reviews

Approved reviews submitted through verified Google or LinkedIn reviewer accounts.

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4.6
Based on 2 approved reviews
5 stars 63%
4 stars 38%
3 stars 0%
2 stars 0%
1 star 0%
Eshwar S.
Eshwar S. UX Researcher

Modern and Efficient User Testing Platform

Maze provides a great way to conduct user research and get feedback on prototypes. It’s easy to use, integrates seamlessly with tools like Figma, and allows importing prototypes and creating surveys directly within the platform. Pricing is reasonable, and the auto-generated reports save a lot of time. While generally a good experience, survey design options are somewhat limited, and features like heatmaps and recordings can be buggy. Some aspects still feel unfinished, but overall it’s a fresh and effective tool for testing prototypes and websites.

Reviewed on January, 2023
jason E.
jason E. Internet marketer

Powerful User Testing and Research Tool

Ultimate is a great platform for quality product research and highly recommended for businesses looking to gain insights. Maze offers excellent user testing features, including smart reporting, easy collaboration, fast integrations, and broad target reach. It provides most essential user testing solutions at affordable pricing, along with reliable customer support. Prebuilt templates save time and simplify the process, though some, like those for website sign-up flows, can be tricky initially and may require extra effort to use effectively.

Reviewed on July, 2022
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Frequently Asked Questions

Maze FAQs

Answers generated from approved profile information, selected options, packages, integrations, support, training, deployment, and devices.

Maze is a user testing software that helps businesses gather valuable feedback on their digital products. It allows teams to conduct remote usability tests, where real users interact with prototypes, websites, or apps, providing insights on user behavior and experience. With its powerful analytics, Maze enables teams to track key metrics such as task success rate, time on task, and click paths, highlighting areas for improvement. The platform supports various testing methods, including surveys, heatmaps, and click tracking, making it easy for designers and product teams to validate ideas and iterate quickly. Maze’s simple interface and actionable insights help businesses create user-centered designs that improve customer satisfaction and product performance.

  • Yes, Maze offers a free version.

  • Yes, Maze offers a free trial.

  • No, Credit Card details are not required for the Maze trial.

  • Maze offers the following pricing plans & packages:

    Basic

    $75 Per User

  • Maze supports the following payment frequencies:

    • Monthly Subscription

  • No, Maze does not offer an API.

  • Maze can be integrated with the following applications:

    • Jira , Slack , Trello , Figma , Sketch , Microsoft Teams , Zapier , Google Analytics , Adobe XD , jira

  • Maze offers support with the following options:
    • Email , Chat , Knowledge Base

  • Maze offers training with the following options:
    • Live Online , Webinar , Documentation , Videos

  • Maze supports the following languages:
    • English

  • Following are the typical users of the Maze:
    • Self-Employed , Small-Business , Midsize-Business

  • Maze supports the following deployment:
    • Cloud Hosted

  • Maze supports the following devices and operating systems:
    • Web-Based
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