Maqsam
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Product Overview
Maqsam Overview
Product description, media, company details, support, training, deployment, customer size, languages, and industries.
Support
Training
Licensing & Deployment
Typical Customers
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Category-Based Capabilities
Maqsam Features
Each category combines the selected software category, its category-specific description, and the features assigned to that category.
Customer Service Software 25 selected features Open category ↗ ⌄
Performance Metrics
Appointment Management
Real Time Notifications
Customer Segmentation
Employee Management
Queue Management
Virtual Assistant
Customer History
Call Routing
SMS Messaging
Email Management
Voice Mail
Call Center Management
Knowledge Base Management
Multi-Channel Communication
Live Chat
Activity Tracking
Self Service Portal
Alerts/Escalation
Auto-Responders
Support Ticket Management
Engagement Tracking
Surveys & Feedback
Social Media Integration
Contact Management
Customer Engagement Software 22 selected features Open category ↗ ⌄
Churn Management
Engagement Tracking
Email Management
Social Media Integration
CRM
Multi-Language
Real Time Analytics
Campaign Management
Content Management
Event Triggered Actions
Feedback Management
Multi-Channel Communication
Customer Database
Surveys & Feedback
Customer Experience Management
Communication Management
Live Chat
Customer Segmentation
Visual Analytics
Customer History
Customer Portal
Sentiment Analysis
Customer Satisfaction Software 24 selected features Open category ↗ ⌄
Trend Analysis
Survey/Poll Management
Data Visualization
Reporting/Analytics
Chat/Messaging
CRM
Feedback Management
Customer Segmentation
Customer Database
SMS Messaging
Visual Analytics
Email Management
Engagement Tracking
Multi-Channel Communication
Complaint Monitoring
Customer Experience Management
Sentiment Analysis
Performance Metrics
Social Media Integration
Customer Journey Mapping
NPS Survey
CES Survey
CSAT Survey
Artificial Intelligence
Artificial Intelligence Software 17 selected features Open category ↗ ⌄
Virtual Personal Assistant (VPA)
Sentiment Analysis
Trend Analysis
API
Data Import/Export
Predictive Analytics
Third-Party Integrations
Multi-Language
For Sales Teams/Organizations
Collaboration Tools
Activity Dashboard
Reporting/Analytics
Process/Workflow Automation
Chatbot
For eCommerce
Speech Recognition
Performance Metrics
Contact Center Software 12 selected features Open category ↗ ⌄
Automated Routing
Quality Management
Queue Management
IVR/Voice Recognition
Computer Telephony Integration
Collaboration Tools
Agent Interface
Chatbot
Auto-Dialer
Reporting/Analytics
Workforce Management
Artificial Intelligence
Customer Experience Software 17 selected features Open category ↗ ⌄
Surveys & Feedback
Dashboard
Data Visualization
Text Analysis
Reporting/Analytics
Customer Segmentation
Negative Feedback Management
Engagement Tracking
Real-Time Notifications
Knowledge Management
Customizable Templates
Customizable Fields
Survey/Poll Management
Feedback Management
Customizable Forms
Multi-Channel Data Collection
NPS Survey Structure
Customer Retention Software 13 selected features Open category ↗ ⌄
Performance Metrics
Feedback Management
Customer Communication
Engagement Tracking
Customer Journey Mapping
Churn Management
Retention Tracking
Customer Segmentation
Customer Data Management
Personalization
Health Score
Customer Engagement
Artificial Intelligence
Customer Support Software 12 selected features Open category ↗ ⌄
Queue Management
Email Management
Service Level Agreement (SLA) Management
CRM
Live Chat
Knowledge Base Management
Customer Database
Reporting/Analytics
Multi-Channel Communication
Inventory Management
Chatbot
Artificial Intelligence
Pricing Information
Maqsam Pricing
Pricing type, currency, trial availability, payment frequency, destination links, and package-level starting prices.
Seat Plans Telephony
$45
Per User
Prices shown are profile information and may not include taxes, regional differences, introductory terms, usage limits, or add-ons. Confirm current plans on the vendor website.
Alternative Products
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Frequently Asked Questions
Maqsam FAQs
Answers generated from approved profile information, selected options, packages, integrations, support, training, deployment, and devices.
Maqsam is an advanced contact center software designed to help businesses streamline customer interactions, optimize agent performance, and enhance customer satisfaction. By providing a unified platform for voice, chat, email, and social media communications, Maqsam enables businesses to manage customer inquiries across multiple channels from a single interface. The software includes features like intelligent call routing, CRM integration, real-time analytics, and automated workflows, which help contact centers operate efficiently and deliver exceptional customer service. Maqsam's AI-powered chatbots and voice assistants assist in handling routine queries, allowing human agents to focus on more complex issues. Its performance monitoring and reporting tools provide managers with insights into key metrics such as response times, resolution rates, and customer satisfaction scores, helping improve team performance. Whether you're operating a small customer support team or a large enterprise contact center, Maqsam's scalable solutions ensure seamless communication and provide the tools needed to drive operational excellence.
- No, Maqsam does not offer a free version.
- Yes, Maqsam offers a free trial.
- No, Credit Card details are not required for the Maqsam trial.
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Maqsam offers the following pricing plans & packages:
Seat Plans Telephony
$45 Per User
-
Maqsam supports the following payment frequencies:
- Monthly Subscription
- No, Maqsam does not offer an API.
-
Maqsam offers support with the following options:
- 24x7 Support , Email , Phone , Chat , Knowledge Base , FAQs/Forum
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Maqsam offers training with the following options:
- In-person , Live Online , Webinar , Documentation , Videos
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Maqsam supports the following languages:
- Arabic , English
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Following are the typical users of the Maqsam:
- Self-Employed , Small-Business , Midsize-Business
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Maqsam supports the following deployment:
- Cloud Hosted
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Maqsam supports the following devices and operating systems:
- Web-Based
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