IVR Advantage Overview

IVR Advantage is an advanced auto dialer software that streamlines customer outreach by automating the process of dialing phone numbers and connecting agents with live customers. Designed for call centers and businesses that rely on outbound calling, IVR Advantage improves operational efficiency and enhances customer service. The platform includes features such as predictive dialing, which automatically adjusts the dialing speed based on agent availability, ensuring that agents spend more time engaging with customers rather than waiting for calls to connect. IVR Advantage also integrates with interactive voice response (IVR) systems, allowing for automated pre-call interactions, such as surveys, appointment reminders, and customer information gathering. By automating these aspects of outbound calling, the software reduces call abandonment rates, increases contact rates, and improves agent productivity. Additionally, IVR Advantage offers comprehensive reporting and analytics, giving managers the ability to track call performance, monitor agent activity, and optimize campaign effectiveness. This software is ideal for businesses looking to enhance their customer outreach efforts while reducing operational costs.

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Contact Details

  • Vendor Name RevSpring
  • Founded
  • Location United States

Support

    NA


Training

  • NA

Licensing & Deployment

  • Proprietary Proprietary
  • Cloud Hosted Cloud Hosted
  • Web-Based Web-Based

Typical Customers

  • Self-Employed Self-Employed
  • Small-Business Small-Business
  • Midsize-Business Midsize-Business

Languages Supported

English


Industries

Automotive, E-learning, Financial Services, Insurance, Real Estate

IVR Advantage Features

  • Arrow Icon Progressive Dialer
  • Arrow Icon Power Dialer
  • Arrow Icon Computer Telephony Integration
  • Arrow Icon Preview Dialer
  • Arrow Icon IVR/Voice Recognition
  • Arrow Icon Automatic Call Distribution
  • Arrow Icon Campaign Management
  • Arrow Icon Call Scripting
  • Arrow Icon Call Routing
  • Arrow Icon Voice Mail
  • Arrow Icon Call Recording
  • Arrow Icon Call Transfer
  • Arrow Icon Caller ID
  • Arrow Icon Predictive Dialer
  • Arrow Icon Call Center Management
  • Arrow Icon Reporting/Analytics
  • Arrow Icon Call Monitoring

IVR Advantage Pricing

Pricing Type

  • Pricing Type Contact Vendor

Preferred Currency

  • NA

Free Trial

  • NA

Free Version

  • NA

Payment Frequency

  • NA

IVR Advantage FAQs

IVR Advantage is an advanced auto dialer software that streamlines customer outreach by automating the process of dialing phone numbers and connecting agents with live customers. Designed for call centers and businesses that rely on outbound calling, IVR Advantage improves operational efficiency and enhances customer service. The platform includes features such as predictive dialing, which automatically adjusts the dialing speed based on agent availability, ensuring that agents spend more time engaging with customers rather than waiting for calls to connect. IVR Advantage also integrates with interactive voice response (IVR) systems, allowing for automated pre-call interactions, such as surveys, appointment reminders, and customer information gathering. By automating these aspects of outbound calling, the software reduces call abandonment rates, increases contact rates, and improves agent productivity. Additionally, IVR Advantage offers comprehensive reporting and analytics, giving managers the ability to track call performance, monitor agent activity, and optimize campaign effectiveness. This software is ideal for businesses looking to enhance their customer outreach efforts while reducing operational costs.

  • No, IVR Advantage does not offer a free version.

  • Yes, IVR Advantage offers a free trial.

  • No, Credit Card details are not required for the IVR Advantage trial.

  • No, IVR Advantage does not offer an API.

  • IVR Advantage supports the following languages:
    • English

  • Following are the typical users of the IVR Advantage:
    • Self-Employed , Small-Business , Midsize-Business

  • IVR Advantage supports the following deployment:
    • Cloud Hosted

  • IVR Advantage supports the following devices and operating systems:
    • Web-Based