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Cloud Contact Center

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wolkvox Overview

wolkvox is a cloud-based contact center solution designed to enhance customer service operations. It supports multiple channels, enabling communication through phone, email, chat, and social media. The software offers an Interactive Voice Response (IVR) system, guiding customers for efficient service. It includes an automatic call distributor for effective call routing. Wolkvox features real-time and historical analytics, aiding in performance assessment and decision-making. The platform's predictive dialer optimizes outbound call campaigns. It also integrates seamlessly with CRM systems, centralizing customer information for better management. The software is user-friendly, making it accessible for all skill levels. wolkvox is suitable for various business sizes, aiming to streamline customer interaction and improve service efficiency.
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Contact Details

  • Vendor Name Microsyslabs
  • Founded 2013
  • Location Colombia
  • Employees 101-500

Support

  • 27x7 Support 24x7 Support
  • Email Email
  • Phone Phone
  • Chat Chat
  • Knowledge Base Knowledge Base

Training

  • In-person In-person
  • Webinar Webinar
  • Documentation Documentation

Licensing & Deployment

  • Proprietary Proprietary
  • Cloud Hosted Cloud Hosted
  • Web-Based Web-Based
  • iPhone iPhone
  • Android Android
  • Mac Mac

Typical Customers

  • Self-Employed Self-Employed
  • Small-Business Small-Business
  • Midsize-Business Midsize-Business
  • Large-Enterprise-Business Large-Enterprise-Business

Language Supported

English, Portuguese

Industries

Information Technology & Services

wolkvox Features

  • Call Recording
  • Computer Telephony Integration
  • Call Routing
  • Call Monitoring
  • Call Logging
  • Call Center Management
  • Activity Dashboard
  • Call Tracking
  • Callback Scheduling
  • Progressive Dialer
  • Manual Dialer
  • Call Transfer
  • Voice Mail
  • Contact Management
  • Inbound Call Center
  • Chat/Messaging
  • Outbound Call Center
  • Alerts/Escalation
  • CRM
  • Multi-Channel Communication
  • IVR/Voice Recognition
  • Call Scripting
  • Caller ID
  • Automatic Call Distribution
  • Queue Management
  • Call Reporting
  • Auto-Dialer
  • Blended Call Center
  • Predictive Dialer
  • Interaction Tracking

wolkvox Pricing

Pricing Type

  • Pricing Type Contact Vendor

Preferred Currency

  • USD ($) USD ($)

Free Trial

  • NA

Free Version

  • NA

Payment Frequency

  • NA
Pricing Page  

wolkvox FAQs

  • No, wolkvox does not offer a free version.

  • No, wolkvox does not offer any free trial.

  • No, Credit Card details are not required for the wolkvox trial.

  • No, wolkvox does not offer an API.

  • wolkvox offers support with the following options:
    • 27x7 Support , Email , Phone , Chat , Knowledge Base

  • wolkvox offers training with the following options:
    • In-person , Webinar , Documentation

  • Following are the typical users of the wolkvox:
    • Self-Employed , Small-Business , Midsize-Business , Large-Enterprise-Business

  • wolkvox supports the following deployment:
    • Cloud Hosted

  • wolkvox supports the following devices and operating systems:
    • Web-Based , iPhone , Android