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Conversational Cloud

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User RatingNot rated yet
Starting PriceContact Vendor
Free TrialAvailable
Free VersionNot available
APINot available
DeploymentCloud Hosted
HeadquartersUnited States
✎
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Product Overview

Conversational Cloud Overview

Product description, media, company details, support, training, deployment, customer size, languages, and industries.

About Conversational Cloud

Conversational Cloud is an innovative customer relationship management (CRM) software that helps businesses engage with customers through personalized, automated messaging across multiple channels, such as email, SMS, and live chat. The platform integrates with various communication tools to streamline customer support and improve engagement. Conversational Cloud provides businesses with a single, unified view of customer interactions, enabling them to deliver better, more tailored service. It includes features like lead tracking, sales pipeline management, and real-time analytics, helping sales teams optimize their outreach and conversions. The software’s AI-powered chatbots assist in automating customer interactions, allowing businesses to provide immediate responses to common queries and free up human agents for more complex tasks. Conversational Cloud also includes powerful reporting tools that enable businesses to measure customer satisfaction and performance. By improving communication and customer engagement, Conversational Cloud helps businesses build stronger relationships and drive growth.
Company LivePerson
Founded 1996
Headquarters United States
Employees NA

Support

24x7 Support Email Phone Chat Knowledge Base FAQs/Forum

Training

Live Online Webinar Documentation Videos

Licensing & Deployment

Proprietary Cloud Hosted Web-Based iPhone Android

Typical Customers

Self-Employed Small-Business Midsize-Business
Languages Supported 1 language available
English
Industries Served 5 industries available
Computer Software Entertainment Information Technology & Services Insurance Telecommunications
Category-Based Capabilities

Conversational Cloud Features

Each category combines the selected software category, its category-specific description, and the features assigned to that category.

Social Media Marketing Software 31 selected features Open category ↗ ⌄
Automated Publishing Campaign Analytics Commenting/Notes Tagging Contact Management Social Media Monitoring Performance Metrics Campaign Planning Multi-Campaign Content Management Social Promotion Multi-Channel Marketing Image Library Post Scheduling Email Marketing Conversion Tracking Campaign Management Drag & Drop Reporting/Analytics Engagement Tracking Multi-Channel Management Content Library AB Testing Multi-Account Management Social Media Integration Calendar Management Trend Analysis Customer Segmentation Keyword Filtering Automated Scheduling Click Tracking
Live Chat Software 25 selected features Open category ↗ ⌄
Transfers/Routing Document Storage Mobile Access Search/Filter Single Sign On Support Ticket Management Screen Sharing Reporting/Analytics Proactive Chat Auto-Responders Multi-Channel Communication Real Time Notifications Offline Form Collaboration Tools CRM Interaction Tracking Transcripts/Chat History Contact Management Geotargeting Chat/Messaging File Sharing Canned Responses Email Management Surveys & Feedback Artificial Intelligence
Customer Engagement Software 23 selected features Open category ↗ ⌄
Churn Management Engagement Tracking Email Management Social Media Integration CRM Multi-Language Real Time Analytics Campaign Management Content Management Event Triggered Actions Feedback Management Multi-Channel Communication Customer Database Surveys & Feedback Customer Experience Management Communication Management Live Chat Customer Segmentation Visual Analytics Customer History Customer Portal Sentiment Analysis Artificial Intelligence
Chatbot Software 18 selected features Open category ↗ ⌄
Natural Language Processing Automated Responses Virtual Assistant Chatbot AI/Machine Learning Query Suggestions Customer Support Language Detection Pre-Configured Bot Code-free Development Automated Routing Augmented Analytics Transfers/Routing Lead Qualification Customizable Branding Lead Capture For Sales/Marketing Artificial Intelligence
Conversational AI Platform Software 14 selected features Open category ↗ ⌄
Contextual Guidance Live Chat Multi-Channel Communication Pre-Configured Bot For Developers Multi-Language Code-free Development Speech Synthesis Sentiment Analysis Speech Recognition Intent Recognition Reporting/Analytics Chatbot Artificial Intelligence
Conversational Marketing Platform Software 13 selected features Open category ↗ ⌄
Product Recommendations Multi-Channel Communication SMS Messaging Group Messaging Video Chat Human Handover Email Automation Audience Targeting Lead Distribution Chatbot Appointment Scheduling Lead Qualification Artificial Intelligence
Customer Experience Software 18 selected features Open category ↗ ⌄
Surveys & Feedback Dashboard Data Visualization Text Analysis Reporting/Analytics Customer Segmentation Negative Feedback Management Engagement Tracking Real-Time Notifications Knowledge Management Customizable Templates Customizable Fields Survey/Poll Management Feedback Management Customizable Forms Multi-Channel Data Collection NPS Survey Structure Artificial Intelligence
Sales Tracking Software 18 selected features Open category ↗ ⌄
Sales Pipeline Management Lead Management Reporting/Analytics Appointment Scheduling Task Management Interaction Tracking Alerts/Notifications Customizable Reports Activity Dashboard Commenting/Notes Third-Party Integrations Data Import/Export Lead Scoring Document Management Email Templates Call Logging Search/Filter Artificial Intelligence
Social Media Management Software 17 selected features Open category ↗ ⌄
Engagement Tracking Tagging Image Library Customer Engagement @mentions Reporting/Analytics Keyword Tracking Brand Tracking Post Scheduling Alerts/Notifications Automated Publishing Multi-Account Management Social Media Integration Campaign Management Multi-Campaign Collaboration Tools Calendar Management
CRM Software 28 selected features Open category ↗ ⌄
Referral Tracking Mobile Access Lead Qualification Contact Database Sales Pipeline Management Territory Management Quotes/Estimates Customizable Fields Calendar/Reminder System Marketing Automation Task Management Interaction Tracking Social Media Integration Pipeline Management Lead Capture Forecasting Contact Management Email Management Lead Generation Workflow Management Activity Dashboard Internal Chat Integration Segmentation Alerts/Notifications Document Storage Lead Management Reporting/Analytics Data Import/Export
IT Ticketing Systems Software 32 selected features Open category ↗ ⌄
Access Controls/Permissions Activity Dashboard Alerts/Escalation Asset Lifecycle Management Automated Responses Automated Routing Change Management Collaboration Tools Configurable Workflow Customizable Branding Customizable Fields Customizable Forms Customizable Reports Customizable Templates Help Desk Management Incident Management IT Asset Management Knowledge Base Management Macros/Templated Responses Multi-Channel Communication Multi-Language Prioritization Problem Management Release Management Reporting/Analytics Self Service Portal Service Catalog Service Reporting Support Ticket Management Support Ticket Tracking Task Management Artificial Intelligence
Pricing Information

Conversational Cloud Pricing

Pricing type, currency, trial availability, payment frequency, destination links, and package-level starting prices.

Pricing Type Contact Vendor
Preferred Currency USD ($)
Free Trial Available
Free Version Not available
Payment Frequency Monthly Subscription
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Frequently Asked Questions

Conversational Cloud FAQs

Answers generated from approved profile information, selected options, packages, integrations, support, training, deployment, and devices.

Conversational Cloud is an innovative customer relationship management (CRM) software that helps businesses engage with customers through personalized, automated messaging across multiple channels, such as email, SMS, and live chat. The platform integrates with various communication tools to streamline customer support and improve engagement. Conversational Cloud provides businesses with a single, unified view of customer interactions, enabling them to deliver better, more tailored service. It includes features like lead tracking, sales pipeline management, and real-time analytics, helping sales teams optimize their outreach and conversions. The software’s AI-powered chatbots assist in automating customer interactions, allowing businesses to provide immediate responses to common queries and free up human agents for more complex tasks. Conversational Cloud also includes powerful reporting tools that enable businesses to measure customer satisfaction and performance. By improving communication and customer engagement, Conversational Cloud helps businesses build stronger relationships and drive growth.

  • No, Conversational Cloud does not offer a free version.

  • Yes, Conversational Cloud offers a free trial.

  • No, Credit Card details are not required for the Conversational Cloud trial.

  • Conversational Cloud supports the following payment frequencies:

    • Monthly Subscription

  • No, Conversational Cloud does not offer an API.

  • Conversational Cloud offers support with the following options:
    • 24x7 Support , Email , Phone , Chat , Knowledge Base , FAQs/Forum

  • Conversational Cloud offers training with the following options:
    • Live Online , Webinar , Documentation , Videos

  • Conversational Cloud supports the following languages:
    • English

  • Following are the typical users of the Conversational Cloud:
    • Self-Employed , Small-Business , Midsize-Business

  • Conversational Cloud supports the following deployment:
    • Cloud Hosted

  • Conversational Cloud supports the following devices and operating systems:
    • Web-Based , iPhone , Android
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